I recently rented a standing aerator from Rental Max's Carol Stream branch on a Saturday morning…read more Within one hour of using the machine (Toro), the rear left wheel failed to move forward, but it could still move in reverse, so I loaded it back on the trailer and returned the machine, where I received one of their Ryan standing aerators. About four hours into the job, the rear left side tire became flat, so I had to return to their branch so they could replace the tire. I saw them take a tire off of an already broken-down aerator to use in its place. Two hours later, the machine became completely inoperable and would not move an inch. Unfortunately, Rental Max was already closed at this time for the weekend, so I called and left a voice mail so that the time of the incident was recorded within their system. As I still had customers needing their lawns aerated, I tried to figure out what the issue was, and I saw that the chain driving the wheels came off of the sprocket and became very badly jammed inside of its housing. After many hours of mechanical work, in which I had to purchase a unique tool, I finally got the chain unjammed. To my amazement, the branch's assistant manager returned my call and was fully apologetic. He told me that for my troubles, I would not be charged for the rental at all and that they would get me on their calendar to make sure I could complete my remaining yards. The following day, in my first yard, the machine began making a loud clicking sound, and yet again, the left rear wheel stopped moving; this marked the third time in 24 hours it had stopped working. I immediately checked the drive chain to ensure it was still intact, and it was. Completely fed up now, I was able to back the machine onto my trailer. Then, I called Rental Max and left them a voicemail explaining the situation again. When Rental Max opened on Monday morning, I returned with the machine. I worked out with the Manager, Sean, details on how I could get another device and was told that they only had the two devices I had used, which were both now unavailable as they were being serviced, so I had to wait. Once I was at home, Sean contacted me concerning a question about a part. He then informed me that he would charge me for the rental even after his assistant manager assured me I wasn't. Sean kept telling me that he was running a business. In the end, we settled on charging me the four-hour rate instead of the full-day rate, and I would get to use the machine, when ready, to finish my jobs. Three days later, I picked up the same Ryan machine I had used. Within thirty minutes of using the device, I see my yard torn to hell, and the tire is flat. I contacted Sean, and he sent out a staff member to change the exact tire, which was changed three days prior. Once the tire was changed out, I was suitable for about five hours until (two working on the machine) and the left rear tire failed to move as the drive chain was off yet again, making it unmovable. Fed up with the device, I called Sean and left a voicemail explaining where it was located and that he would have to send a crew out to retrieve it. The following day, Sean called me back and told me that he would charge me for the blown tire as "it was a brand new tire." The exact tire, mind you, that I saw his crew take-off of a different machine being serviced and placed on that machine. After informing him of that, he tried to tell me that the tire was a new one that had just been put on that machine before being swapped out and onto my machine. This morning, the same individual who changed the tire the previous day came to help retrieve the broken-down device, and I asked them if they had ever figured out what was wrong with the tire. He replied, "I don't know, it just blew. I think they are going to try and patch it. It was just an OLD crappy tire, so I don't know what good that will do." I will never use this Company again. At first, I thought they stood by their product, but what good is that product if it breaks down all the time? Furthermore, they have zero integrity and will go back on everything they say. Make sure to get everything in writing. Lastly, take pictures of every single thing before and after. They will try and charge you for anything and everything. It was Sean that made this such a terrible experience. The rest of the crew was great and extremely friendly.

This is my favorite place to rent tools. Tyler the manager at that location took great care of my…read moreon all my rental needs for construction!

I like this store. The people who work there are knowledgeable and very helpful. Tired of big box…read morestores. I like the fact that I can get my knives sharpened here. I also had keys made here. I will continue to shop here as my main hardware store. Glad I found this place.

What a nice conversation with the helpful hardware, person, leslie! She was very helpful and just a…read moresweet person to talk to in this crazy world!

Great guys do great work efficiently, and effectively dropped off a chainsaw of power washer both…read moreare working well price was pretty good

Good and quick assessment of problem. Augustin explains the issue well and lets you know all that…read moreis needed. Worth checking before considering junking any equipment. Highly recommended.

Great source for Toto toilets - very good price, very reasonable install fee. Peter and Chris are…read moresuperb to work with. We had them replace all 4 toilets in the house. They were ordered, delivered and installed in 3 days! They installed all of them in 3 hours. When next have a remodeling job we will call them first.

Great service. Very professional. The installation crew is very considerate, professional and…read morepay attention to detail. Family owned and operated. Definitely recommend and would use again.

I have to give big thanks to Mr. Jalen Amison, (ADM install materials) and his professionalism…read more I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and aggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. Mr Amison at the Aurora store knew return policies and courtesy to customers who are following the corporate return policies. I felt reassured that my shopping at the Aurora store was valued. Not so at the COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy. I will have Floor and Decor LAST on my list of places to shop, but if I do return, it will only be to the AURORA store.

After shopping Menards, Lowes, Home Depot and online in search of bathroom floor tile without…read moresuccess, I finally found Floor & Decor. Dean answered my questions about current decorating trends and assisted me in finding just what I needed to help me blend my aesthetic with potential resale value in a couple of years. The price was also better than I expected. My only two suggestions for improvement would be, 1) add signage to show there was floor tile in the center of the store. I saw the sign for "decorative floor tile" but did not realize there was other, less expensive, floor tile elsewhere in a separate area, and 2) have people on the floor ask customers if they need help. I was wandering in the wrong area and 4 different employees either stood talking to each other or were putting new samples on the wall who basically ignored me.

I stopped in this evening for a couple gallons of paint, not realizing the store was about to…read moreclose. The associate was willing and able to help me even though she was probably ready to walk out the door. (I did offer to come back the next day but she said it was no problem). I very much appreciated not having to make an additional trip!

This is a low-end store! I asked to speak to the 29 year old manager, José, because I was unhappy…read morewith the results of the tint I received. I asked him if the clerk was pulling a fast one by adding deep gold in the formula when it was clearly supposed to be a white stain. He acted like he didn't even know what a joke was. These people are just outright lazy! There is no time or effort in the words they choose. The personalities are garbage, just like their word choice. I had to call the color consultant at Minwax because the stain isn't even performing the way it was intended. The girl at the counter didn't even provide a full refund for putting up with their dumb crap. She refused to let me explain what the problem even was. Absolutely pathetic!

Just stopped in to get some information regarding purchasing a shed and Bill at the Lise location…read morewas excellent!! He answered all our question, explained our options very clearly and was very patient during the entire process. Thanks again Bill!

I bought an 8x8 shed from Tuff Shed and was told it would also need anchors which are required by…read moreNaperville. I was told the anchors would be installed by the crew when the shed was built. I was given also given a recommendation for somebody to prepare the shed base, a guy named Tony. Tony quoted $1,200, which seemed very high to me, so I got 3 other quotes from Angie, which ranged from $600 to $800 and included 4x4 lumber frame. Tony agreed to $800, but argued about the 4x4 lumber. He wanted to use 2x lumber, but finally agreed. The only reason I wanted to go with Tony is because he was recommended by Tuff Shed, and I wanted it done right. I told Tony it needed to be big enough so anchors could be put in and he said he knew about that. I asked him to contact Bill if he had any questions. After the shed was built, I saw that there were no anchors put in. Bill said he didn't understand why, but would check on it. Tuff shed then told me I would need to pay an additional $220.00 for the anchors, even though I was told it was included in the original price by Bill. I paid, and when they came to install them, I was told there was not enough clearance around the shed base to put the auger type anchors in that I paid for. Instead, they put in these flimsy wire type anchors on the outside of the wood frame, into the dirt. Tuff shed would not credit me with a refund for the cheap wire anchors. I then realized just how bad a job Tony did on the frame. The entire back of the shed 4x4 is floating above the ground. You can put your foot under the 4x4 in the back. It seems to be nailed in to the 4x4's on the sides. I wonder how long it will be before this thing collapses and spills the gravel out? I let Tony know I was unhappy with what he had done, and he claimed he would take care of it. Weeks later, no word. Now I see, the cheap wire anchors are loose. There is a lot of slack in at least one of them now. Maybe the base is starting to collapse? I do blame Tuff Shed for at least part of this problem, being that Tony was their recommendation. I'm really aggravated with Tuff Shed. Yes, Bill is "Nice", Tuff Shed is "Nice". All the "Nice" people that can't seen to do their job. The strange thing is, I really like the shed. I put on the second coat of paint they left for me, and it looks good. The build seems sturdy, which is why I went with Tuff Shed to begin with. That being said, I so regret going with them. I should have just gotten quotes from Angie and had a qualified person do the base and the shed. Good luck to you if you are looking to have a shed built. Try to find a place that stands by their work, and takes responsibility for the base and shed. I will probably need to go with Angie to find somebody to fix this mess. Ideally, I would like to have the base redone, so there is room to fit the proper anchors in, and the base is not floating above the ground.

Had what I needed and delivered the same day. Great down to earth people and anything you need for…read moreyour landscaping project.

GREAT location. There a new owners who are so professional, helpful and a pleasure to deal with…read more We bought some yard boulders. Reasonable prices. Great selection. Wish them much success and we will be back.