Menards has such a wide selection of home and hardware items. I mainly went to look at the garden…read morecenter to start some vegetables from seeds. They have a pretty impressive selection of soil, soil amendments, and fertilizers amongst garden decor and other sundries. If you're here for the first time as I was, it was honestly a little difficult to find the right entrance to get to the garden center/ outdoor entrance. When I had the items I needed, the outdoor registers were all closed at the time, so I had to wind my way back into the store. Not a huge deal, but just a head's up. They had some mini potted herb gardens for sale when I went, but all of the plants looked a little wilted or had seen better days. I can't speak too much on the other areas because I didn't need anything from hardware or cleaning supplies to name a few. However, I do know that they use a ton of mail-in rebates if that's of interest. Check-out was a little confusing: I remember that I had to maneuver a little differently with my cart since their process was different from most other stores. Not terribly difficult and the cashier was friendly about it. There was just no clear way to know how to navigate the register for the first time until you chat with the check-out clerk. Parking is generous but a little busy in an expansive private lot.

I don't frequent this Menards location very often but it can be handy.  We were nearby and swung in…read morefor my favorite Menards item - 4 cup coffee filters!  They have the best deal of all the stores out there for whatever reason and currently it's 200 basket filters for $1.98.  Furnace air filters and light bulbs are a couple other favorite and routine Menards items for me.   This Menards has a huge parking lot and there were a lot of cars parked there on a Saturday morning but all those people apparently weren't visible in the store and I don't know where they went.  Oh well, it's nothing to lose sleep over and thumbs up for this Menards in any event.

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

Used this location to move in June. I've used another Uhaul in my last move, and had a pleasant…read moreexperience. This location was another story. Everything is online. You check in and scan your ID into a link they email to you as your checking in. I use AT&T and I had next to no service. When I asked if they had their own wifi the employee said I would be better off using my phone data since their wifi wasn't good. I walked outside and tried to get better reception for my Data, but still had little luck. I had to use my boyfriend's phone as a Hotspot. Somehow his Google Fi was getting better service which is rare. We were instructed to inspect the truck on our own. No one walked us through it. Also, next to no spaces to park your car when you pick up the Uhaul rental. Surprise same all phone pictures and using your data when dropping off too. I moved almost two years ago and didn't have to do it this way. Both times were an after hours drop off. After a long day of moving taking multiple pictures, writing in the milage and all into my phone was unpleasant. All at night and in the dark. Not sure if this was a change with Uhaul in general or just this location. Not a fan!

Wow. I have been using the U Haul location for along time…read moreand today was an absolute Joke!! From the moment I pulled in the lot William started yelling at me and my son for where we parked! Now the place was empty and the only thing in the way was the trailer I was picking up, so I moved my van. But when we went in the store Williams Kept his nasty attitude going, when I gave him my information he snapped and said YOU ARE LATE!! And he said he should of given my trailer away ( even though there were 2 more there) So at this time I snapped and said do what the F you want!!! He was so unpleasant even finishing the contract Then even worse hooking me up, So I just returned the trailer and he keep up his nasty attitude I always return the equipment cleaner then I when I picked it up to avoid and fees She told me NEXT TIME I NEED TO HOSE OUT THE TRAILER or I will be charged next time even though it's 30 degrees out When I told him it's cleaner then I picked it up he snapped again and told me that I was bitching about everything today and I need to be careful And I asked him what that meant? He snapped and said that i need to watch out for myself I think that was a threat WOW. **

We booked a trailer and utility/furniture dollies to pickup furniture we bought. Get here and they…read moretell us they have no dollies available?!?! Why take the reservation?!?! And tell us at the last minute. Terrible terrible way to do business and waste your customer's time. Do better. You guys have too much competition . Absolutely ridiculous. I would not do business at this location again.

I rented a U-Haul trailer in Washington, DC on 3/7 for a one-way rental to Morton Grove, IL. The…read moreservice in DC was exceptional - professional, efficient, and friendly from start to finish. Unfortunately, the experience at the Morton Grove location was the exact opposite and completely unacceptable. I returned the trailer early on 3/8 - three full days ahead of my contract end date. I informed the employee on site that the trailer was on the lot and asked if I needed any documentation. I was explicitly told no, and that he would check it in later. I relied on that guidance and left. Because the Morton Grove staff failed to check in the trailer when it was actually returned, I was later contacted on 3/11 and told the trailer had not been returned. Not only was this incorrect, but their internal failure resulted in me being wrongly charged a late fee. To be clear: the trailer was not returned late - it was returned early. This charge was entirely due to staff negligence. What followed was an unnecessarily prolonged and frustrating effort to correct a mistake that should have been resolved immediately. I went back to the location and worked with Antonio, who acknowledged the error and attempted to help. However, despite multiple assurances over several days that the General Manager, Steven Phillips, would process the refund, no action was taken. When I finally reached Steven Phillips on 3/21, the situation escalated further. His behavior was shockingly unprofessional - he was defensive, dismissive, and raised his voice during the conversation. Rather than taking accountability for a clear error made by his team, he repeatedly framed the refund as a "courtesy," which is completely inappropriate. This was not a goodwill gesture - it was a correction of an obvious mistake caused by his staff. The lack of accountability, poor communication, and unprofessional conduct at the Morton Grove location turned what should have been a simple return into a multi-day issue requiring repeated follow-ups. This reflects extremely poorly on the management and overall operation of that location. U-Haul should take this seriously. The Morton Grove location demonstrated a breakdown in basic operational procedures and an alarming lack of professionalism from its General Manager. This experience was frustrating, time-consuming, and entirely avoidable.

I would never step foot in this store again. I asked for help and the man I spoke with could not…read morehave been more condescending or chauvinistic. I do not know how I managed approximately 25 years in the construction business without this kind of attitude. Marsha B

Friendly and helpful staff . They take their time to help you without any pressure to buy. Well…read morestocked and clean store.

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

Oh I wish I could give Russo's a 10…read more Stopped here and met be many smiling faces at 7 am which is rare. Brian helped me and took the time to explain the differences in many of the Toro snow blowers and I wound up buying the 518ZE What a great crew with a welcoming attitude and helpful also. I can't say enough about the genuine niceness of everyone. I mean from the minute I walked in the door til the time the employee helped put it in my truck Just nice people ! You have a new customer for life. Thank you all !

I took my generator to russo for repair.three months later I asked for it back. I didn't care if it…read morewas fixed or not. they apologized and fixed it for free and delivered it to my house. they put the wrong part in it, and it didn't work anyway. I didn't realize this till some time later when I tried to use it. When I finally got someone to answer the phone to ask about the problem they said they had no record of me. Bad service and no customer service.

I ordered some supples for snow management online for pickup and it was a smooth transaction. It…read morewas filled within 15-30 minutes of placing my order. It looks like they have a curbside pickup option, which I absolutely would have taken if I'd had my child with me but went inside to pick up. They have some sort of fall event here that is apparently super popular--tickets sold out this year--so I'm looking forward to visiting that later this year.

The service that I get at Olson's Ace hardware in Park Ridge is hands down the best and the reason…read morethat I visits Ace hardware before looking at the competition. Someone is always willing to take the time to help me find the odd screw that I need or the best fertilizer (even if it is not most expense that they offer). Best of all they have an in-house designer (Celeste M. Garvey) who is amazing and will help you select the right color combination, wallpaper or drapes. This service is completely free to the consumer. With this level of service, it is hard to image going anywhere else.