I am writing this review to save anyone who reads this the headache I experienced working with this company. To be clear, I did not choose this company, it was chosen by the parties purchasing my home, but that didn't spare me any of the hassle of their negligence.
This company is extremely unprofessional and I did not feel safe with them showing their clients my home while I was away and not able to supervise their actions. As we all know, we are in the middle of a global pandemic with the COVID-19 virus and certain guidelines need to be followed to protect all parties involved.
I requested that all parties entering my home, especially since I was still occupying my home and it was not vacant, wear shoe covers and masks to not spread germs and create unnecessary possible exposure to COVID-19. This request was in the written real estate orders as a formal request and not a last minute idea I decided to randomly come up with. Shoe covers were provided and available for all parties coming to my residence but they choose not to abide by the rules and use the provided materials.
On the day of the inspection, the real estate agent didn't go and sent someone in his place. I am unsure if it was the broker from the financial company or another real estate agent, but she left the clients and inspector inside my home unattended. The only reason the broker or other inspector went back is because I caught them on my security cameras unattended. My real estate agent immediately contacted them and sent them back to my house. You don't leave clients and/or other parties in someone's home unattended especially without prior communication stating that this would be occurring! That is absolutely unprofessional and reckless and can lead to theft among other risks. On top of this, there were 2 other people with them which violates COVID rules about not having additional parties in the home unrelated to the purchase. Due to the negligent behavior and complete disregard of my home, I had to thoroughly clean my floors after they left them completely filthy (something that could have been avoided had they any ounce of common courtesy to follow the real estate orders and worn the shoe covers provided).
This company needs to get their act together and stop putting people at risk, whether that be financial or physical, due to laziness. DO NOT RECOMMEND. read more