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    Repeat Commercial Cleaning

    5.0 (1 review)
    Open 6:00 am - 7:00 pm

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    5 years ago

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    Sunshine Brooms - We handle everything for you

    Sunshine Brooms

    (8 reviews)

    DO NOT WASTE YOUR TIME WITH SUNSHINE BROOMS!!…read more I requested a deep cleaning of my house two weeks in advance of the date that cleaning was needed. Sunshine Brooms (SB) confirmed the date/time requested (Saturday). Two days before the cleaning, SB contacted me to say that the cleaner (do they only have one?) had an emergency and asked if we could reschedule for the following Monday. I said yes, but that only specific times that day would work for me. They rescheduled the cleaning with a start time that would was in conflict with my availability. I contacted them letting them know that, and proposed a different time. Again they rescheduled it with another start time that didn't work. Figuring that communicating via text was working, I gave them a call. The person I spoke with informed me that the cleaner was able to make the original appointment date/time (Saturday). This same information was provided in a follow up text from SB. Great! So, the Saturday appointment time came and went, so I contacted SB letting them know that after waiting for an hour, nobody showed up. The first response from SB said that the appointment had been rescheduled to Monday. I told them that the just the day before it was confirmed that the cleaning was back on for today, Saturday, and asked them to resolve the issue. The second response SB sent said "Yes, it was for today (Saturday), but the cleaner had car trouble and could we reschedule for Tuesday? Monday was no longer available." I said okay and we set a new appointment for Tuesday. On Monday, the day before the appointment, SB sent me a text saying that they need to reschedule again because the cleaner needs a couple of days to move out of her house. Sharing that type of personal information about an employee with a client seems really unprofessional. They wanted to reschedule for Thursday and we set the rescheduled the cleaning for 8:00 am. I received a confirmation text saying that the cleaners would arrive between 7:00-8:00 am on Thursday, which is today. I received a text from SB at 7:35 am this morning saying that the cleaner is running a "little bit late" and should arrive between 9:30 - 10:00 am. The reason given by SB for the cleaner's delay was "traffic" - for a 1-2 hour delay??!? I responded that this was unsatisfactory since I planned my work day around the earlier, agreed upon time and would not be at the house to let them in because of a meeting at 10:00 am I had committed to attending - so, I the cleaner would have to wait outside my home until I got back. SB asked if there was any way for me to allow the cleaner access to my home while I was gone because "This would help us (SB) stay on track and minimize any further delays." Funny... the impact on me (the client) of a delay on their part is somehow ok. But I (the client) was being asked to make special arrangements to help their company "minimize further delays." !! Wow! Because I really needed this housecleaning, I made my home accessible while I was away. I asked SB to notify when the cleaners arrived at my home (again, expected between 9:30-10:00 am) and SB responded that they would do that. And what happened?!? You guessed it! SB sent me a text stating "The cleaner was a no-show again. We won't be working with her moving forward it's become a headache, and I've already given her multiple chances. I'll find a replacement." Again, this response was unprofessional. No client wants to know about the drama with a company's employees. This response only shows that this company hires and KEEPS unreliable personnel on staff. SB also asked if we could the cleaning a week from now - two weeks beyond the original requested date. ABSOLUTELY NOT! SB stated that they completely understood my frustration and apologized for the inconvenience. This was nice, but it comes no where close to getting my house cleaned!! I don't think I've ever worked with a company that has been so untruthful, inept, or frustrating as Sunshine Brooms. I wish I could give a review about how good of a job they do in cleaning a house. Unfortunately, I never got that far!

    The Sunshine Brooms team is reliable, trustworthy, and kind. They're responsible and excellent…read morechoices for cleaning services. I highly recommend them to anyone in need of professional cleaning.

    Carole's House Cleaning - Absolutely stunning job!

    Carole's House Cleaning

    (647 reviews)

    Update: Second cleaning visit…read more Brian arranged our second cleaning. He was excellent in communicating with me the change of cleaner and the exact time frame of her arrival! I appreciate that! Today, we were assigned a young woman named Chase. She was on time, polite and a hard worker. I like the job she did and have booked another cleaning with her.

    Thankfully, the company sent out someone to redo the deep cleaning I originally had. Madison came…read moreand was wonderful! She really made my bathrooms sparkle! She was amazing, and I really appreciate them sending a superstar. The only issue is that I received a message from Brian the manager when the time was almost up. I just said things were looking good. Then Madison ran out of time and had to leave. She did finish mopping the floor, but my downstairs did not get the same attention at the upstairs. When mentioned to Brian, he said that they could have added time. This was never mentioned to me before my review. If that was told then the review would have 5 stars instead of 4 and I wouldn't have the manager Brian texting me asking for a review update. We really shouldn't have to give a list of all the things that we want cleaned but it seems that is the case. So if you do hire them make sure you have list of exactly what you want cleaned ESPECIALLY if you hire them for a deep clean. The ladies that cleaned are nice and Madison really did an amazing job. I appreciate the communication and the redo, if I do use them again I will only use Madison UPDATE: Just went in my downstairs bathroom to find it was not cleaned at all the 2nd time around. There was actually a piece of trash on the floor in there too lol. Now I'm going to finish the ACTUAL deep cleaning I requested. Been on my hands and knees scrubbing the floor. Brian DO NOT ask me to change the rating

    Repeat Commercial Cleaning - officecleaning - Updated May 2026

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