Republic Services have deceptive business Practices. BEWARE!! I have been a Republic Services ( 5 Industrial Dr.) customer since 2017 and I had 5 bill increases during that time, I never complained once. However, the last bill was a 28% increase so I decided to cancel the service. When I called I was told that I had to pay $30 tote hauled away fee. Nowhere in their correspondence when I first signed in I was informed of that, I already had to pay $33 for the tote drop off and now again $30 for the pick-up? The clerk told me that residential customer doesn't actually have a contract, I guess that means they can do anything they want. Right? Customers should be informed ahead of time of all cancellations policy and rules so we can make an educated decision. read more

As of July 16, 2018 on BBB.ORG 276 Reviews, 266 Negative Reviews, 5 positive 3 Neutral. I have just posted my negative review. The main reason I canceled my service was due to reliability issues. A secondary reason for canceling my service was outrageoulsy high prices. Despite pricing, I maintained my service with this company because they WERE reliable and THEY DID respond to pricing complaints by (temporarily) reducing charges. When you cancel your services, you are "introduced" to customer policy which includes: 1) You must cancel at month end. I was not offered pro-rata service for one week into the new month. 2) You must wait 4-6 weeks to refund your credit balance 3) There is no "supervisior" to escalate your complaints (of the 3, the worst policy). Pricing increases over the past 4 quarters (divide by 3 for the monthly rate) $155, $182, $184, $185 These were my charges for picking up household waste, 2X per week, minus holidays. Your mileage will vary as they have re-priced my services in the past to be "more competitive" with other companies (still the highest price in my area) only to revert the pricing to higher rates later. Their environmental fee (junk charge) is $45.00 per quarter, on top of $69 disposal charges, $69 service charges (what the heck is that) and $1.68 state levied charge. With the exception of the BBB summary I provided, this represents my experience. Buyer beware. Please make your own decision as to whether or not to do business with this company. I am now paying about $30 month for services (TOTAL).This is practically half the cost. read more

what was once a responsive company is now a huge "i don't care about residential service" i see them going the way of kmart/sears when they get too big to take care of regular people. just remember the head of the household you treat badly also is head of that large corporation who goes to work and looks for another waste hauler... read more

Never answers the phone. Poor customer service. Raised the monthly bill without any reason or notice. Plan to discontinue the service.

Listen to the reviews! This service is horrible! My pick-up days are Monday and Thursday, which means that they do not pick up trash on Mondays that are holidays. However, the overflow does not fit in the can, but they refuse to pick up the additional bags without charging an additional per bag fee! This on top of the fact that they are already the higher priced service in the area..... the other kicker is that right on their website, they actually advise customers to place extra bags next to the containers for the missed holiday pick-ups. I have noticed over the past year or so that I see less and less Republic cans in the neighborhood as many neighbors have been changing to the next largest competitor - now I know why. I am cancelling my service and going to one of the competitors ASAP. read more

This is by far the worst trash and recycling company iv been with! They constantly miss the scheduling pick ups when they are suppose to it's happened to me more than 4 times!! When I finally asked to speak with a supervisor they had. E on hold a very long time to then tell me that they were waiting for one to be available! Why pay for service that is not going to be rendered! Horrible horrible! They don't even deserve one star that's how bad it is with them!!! read more

Republic Services bought out my old trash company. In five years I had the old company I never had one problem getting a pick up it was always on time and even with inclement weather they were very consistent. I have had Republic Services now for 3 weeks and they have missed my pick up twice. I thought Comcast had the worst customer service but they beat them hands down. All they do is yes you to death and it doesn't make a difference because nobody cares. I'm looking forward to them trying to screw me when I want to get rid of the dumpster and they want to charge me a ton of money. They are absolutely the worst company I have ever dealt with in my 50 years. read more

Republic charges way above average $ for trash and recycling to homeowners. Secondly, departing customers who have paid extraordinary fees for trash & recycling (well above market $) services are charged to have Republic's containers retrieved. Lastly, Republic never came on the day that was scheduled to retrieve their containers. We were out of the country & had check with my neighbors re: their retrieval & THEN on top of it , I had to call Republic numerous times to have the unused containers retrieved by Republic - for all that I get a late bill to pay $ Republic for that final service; RIDICULOUS ! read more

I contracted Republic to remove and dispose of a large tube TV. Told they pick up 3rd Wed which is today 11/19. Made appt and had to pay in ADVANCE to secure pickup appt when I called on 11/17. Had to move TV to outside door night prior. This was done. Called 11/19 in am to confirm pickup. Was told on list and pickup by 4pm. It's 6:20PM. I called them at 3.35pm to follow-up. Told they were running behind schedule, but office closes at 5pm. Said I was scheduled. When I asked what if they didn't come, was told, you can send and email or leave a message. SERIOUSLY??? Oh, told they may come tomorrow. For $100? Poor customer service. No follow-up to indicate delays or issues. They were here as communities trash WAS picked up. Consider yourself warned before using them. read more

What ever you do, don't use this company for any trash pickup . They are the worst. They charge way to much. They miss pickups and they will outright LIE to you. Then they will not let you cancel until the end of the month and charge $30.00 for picking up there old can. I just sent them a email to pick up there trash can. I don't want it on my property and more. read more

I am a Senior on a fixed income, Republic disposal co. costs me $180. every three months. I have found a co. charging $69. for three months. When I call the more costly co. to cancel their service and to pick up their trash can they told me it would cost me $30. for them to pick it up. I asked if I could bring it to them and I was told no. Is this practice is absurd. Never knew I had to pay to give their property back. read more

Worst Customer services and people in this company. I moved to Monroe and started the Republic service in 2018. Last year they changed my rate and I called to understand the change. CS suggested moving to 1 day instead of 2 days so rates go lower. I called back, they dint want to listen and asked me to cancel the service. I cancelled the service. They still charged me for additional month; I kept calling and raising issue online but no use. Which eventually I paid without delay or follow-up from them. Now they picked my container (not provided by them, I got it from previous owner), they are asking me to pay for pickup. I raised issue again. The Sales rep calls me, dint listen to me and use bad language and hung on me. Threatened me that, If I dint pay $15, it will go to collections. It's not a big deal to pay $15 when I can pay big taxes for my house. However, the harassment he did was bad. In my view, no one should use their services. They keep lying and changing their story. read more

This company does not deserve even a single star. They will RIP YOU OFF to the maximum level they can. I wanted to cancel service due to multiple billing errors and charges I was unable to understand (such as $7 in each bill fuel surcharge even if the gas prices are at historic lows). When I called to cancel, they literally "trash talked" to me; said all the bad things about other companies. At the end I was told the account will be closed and I had nothing to pay. In fact I had a credit balance in the account at the time of closing. Few weeks later they sent me a bill for about $40 (included $30 for container removal, environmental and fuel surcharge, and tax). I am not sure if these charges are even legal. STAY AWAY at all costs. read more

very dishonest billing, never the same. Now I am much happier with MarLin services same amount each month no BS.

Terrible service! Make a phone call for 50 minutes, and no one pick up. After they take the phone they said, "Why didn't you call us?" So, we called them, and they never picked up. They probably come once a month or once every two months. This is terrible. Everything was horrible. Also, they keep increasing the price like every month! This is the worst experience I ever had with garbage company's I am very disappointed. read more

This place is the worst, canceling my service after 1 year. Tons of missed pickups with customer service saying "we will open a work order and have a truck there tomorrow" Never happens..... DO NOT USE these guys........ read more