I have been with Republic for 22 years. I have never had a problem. Yesterday I noticed my bill increased by $16.33. I called and was informed I am not linger getting the discount rate. For some reason it was deleted. I have discounts on all my utilities since my income is below average. They are saying my Smud discount is no longer in effect. This is not true I am looking at my latest bill and it shows the care discount. So because of their mistake I have to go through all this BS to have my bill go back to normal with my discount. Bad, Bad billing department. Plus they have the worst hold music I have ever heard read more

Large garbage left a 2x4 with nails in it, in the street behind my car. I couldn't see it while in the car, and backed over it popping my tire. I called Republic. The operator was very polite and sent a man to my house to collect more information and take pictures. I filed a claim, but was DENIED, because the truck driver said he didn't remember leaving a piece of wood on my street! I don't care if the driver remembers it or not, it still happened!!!!!!!!! I'm sure the driver didn't mean to leave the piece of wood, but he did. What horrible customer service to deny a claim based on how honest their driver is. read more

Republic Services - 2x4 with nails - Recycling Center Near Me - Rancho Cordova, California

Worst ever. Lie about picking up missed trash. Rude customer service and also lied about coming to my house. Driver took a picture of the wrong house and said my trash wasn't out when it's been out for days because they keep lying about coming. Horrific customer service, lady was rude when I asked what if they don't pick up again and told me to keep calling and complaining. read more

I would like to thank the people at Republic Services. (I forgot the nice women's name) who had helped me. Who was able too get our time moved up for drop off for dumpster rental. I appreciate them for moving some stuff around in order for that to happen. I as well like to thank the men or man who's dropping dumpster off. Although there was some confusion and miscommunication about the drop off time. Thank you again, for all that those who helped make it happen at republic services. You didn't have to move time and could've left at time I was told after a phone call this morning. Thank you again. read more

For over 7 years since I've lived in Rancho Cordova, Republic did a great job of picking up my leaves that I piled at the curb. However, they appear to have changed their leaf pickup policy to require that leaves be bagged, for no practical reason. This doubles the work I have to do and makes the pickup service nearly pointless for me, this year. Now I have a pile of leaves in the street that I can't get rid of, and they're soaking wet from the storm, so I can't bag them easily. Their customer service members were not helpful and repeatedly interrupted me on the phone when I tried to explain the problem and find a solution to this. I'm not happy that I have no choice in waste services, but at least I can look forward to Atlas taking this service contract next year. read more

This is one of the most unethical companies I've had to deal with. We have repeatedly been told a local rep will contact us . We have repeatedly left voicemails that we would like to cancel service for more than 4-5 months at this point and still have not been able to do so. I can't understand how they don't have a class action law suit Upon further investigation, we discovered some troubling facts that I wish to share: Communication Issues: Despite various forms of communication to cancel the service, Republic Services only logged one communication from approximately a month ago, which is unacceptable given our previous attempts. We discovered an email sent on May 15th, three months ago, requesting to cancel the service, which went unanswered nor were we informed at the time in any way that we were under contract. One-Sided Contract: We were appalled to find that we had signed a three-year contract shortly after purchasing the property. The contract appears overwhelmingly one-sided and was signed by us hastily under the pressure of retaining the bins on site. Lengthy Contract Terms: Republic Services locks customers into 36-month contracts, requiring a 60-day advance notice to cancel, a certified termination letter, a return receipt and confirmation the certified letter was received by Republic Services. In our contract failure to comply results in automatic renewal for an additional 12 months. The termination process is unnecessarily complex and burdensome for customers. Rate Adjustments: The contract permits Republic Services to increase rates at any time to offset their costs, putting customers at a significant disadvantage. This provision is highly unethical and raises questions about fair business practices. Overcharging and Documentation: We were charged for an alleged 1.5 extra yards based on an image of an overfilled 2-yard bin, which we find dubious and concerning considering the image they sent us as documentation. Exorbitant Billing: Our current bill has reached a staggering $465 for one month of service, which is unjustifiable given the services provided. Given the severity of these concerns, I am open to providing further details via email to anyone interested. Additionally, I would like to explore the possibility of a class-action suit to address these issues collectively. If you are an attorney and interested in this matter, I would greatly appreciate your professional opinion. I believe that it is crucial to bring these matters to light and hold Republic Services accountable for their actions. As a responsible community member and landlord, I am committed to ensuring fair treatment for all involved. read more

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I've been a customer of Republic Services in Rancho Cordova for several years now and the service quality has really gone downhill. The garbage truck drivers are extremely reckless, speeding through the neighborhood, blowing through stop signs, and driving in a very unsafe manner. When they pick up the cans, they are often careless and end up spilling trash and debris all over the street. It's a mess that I then have to clean up. The drivers don't seem to care at all about the impact of their actions. To make matters worse, the cost of service has skyrocketed. I have the smallest size cans and am now paying over $59 every two months. This is an exorbitant price for the poor level of service I'm receiving. Unfortunately, Republic Services has a monopoly on providing trash pickup in Rancho Cordova since they signed an exclusive 10-year contract with the city in 2014 to provide these services. The contract was recently extended for another 5 years in 2024. Switching to a different company in theory would be nice but it's not an option in our locale. According to the contract, if Republic Services fails to comply with the terms, it automatically renews for an additional 12 months. The termination process is unnecessarily complicated, making it very difficult for the city to switch providers even if they wanted to. Many other customers have had similarly poor experiences with Republic Services. On Reddit, one user said "Republic Services is literal garbage" and complained about frequent missed pickups, poor customer service, and price gouging. Another user shared "I can't stand republic. They bought my local company. Missed pickups at least once a month. I'd call and get some call center in maybe WV and they'd tell me they would put in a ticket and have someone by in 5-6 days." I'm very disappointed in Republic Services and would not recommend them to anyone in the Rancho Cordova area. It's time for them to improve their driver training, implement better quality control, and provide more reasonable pricing to customers. Until then, I'll be looking to switch to another garbage service provider if that ever becomes possible. read more

Today I get an email from the collections department demanding a final payment. I'm enrolled in paperless billing and never received a bill. I also set up autopay when I started the service so I wouldn't have to worry about missing a payment. There isn't an issue with my card. Other services that I have an autopay didn't have an issue posting a charge. I searched my inbox and the only email I have from Republic is from their collections department. The collections department didn't seem to have an issue contacting me so why were they unable to send me my bill? Unacceptable. read more

they lie to their customers nothing but liars !!!! i exchanged my can for a smaller can and they told us we can have a recycle can for free well they delivered the smaller can but they conveniently forgot the recycle can bs looks like i will be putting my recyclables in with my garbage no problem and if i could give them less stars i would we need aces back republic sucks !!!!!!! read more

They did it again. I'm disabled with a bad arm. I've called them Number plus times about the driver not caring about his job or the customer. Drops the can on a box and I can't move the can or pull the box out. Thank you republic for being a caring company. read more

Republic Services - I've told republic I'm disabled and the garbage engineer keeps pulling pranks like this on me. Number one instance in the last year. - Recycling Center Near Me - Rancho Cordova, California

Words cannot begin to describe the horrors of dealing with Republic Services. The account manager Tamara was AMAZING but the service and billing is a wreck. Missed pickups every week for 12 years (we have multipole locations) No credits for missing, drivers driving right by and not picking up. The list goes on and on. Republic most likely owes us thousands for missed pickups. read more

We used this service for over 15 years. When we needed to cancel they basically ignored our request. When we asked to talk to the "account manager" on a Monday morning at 7 am right when they opened to correct the billing they conveniently have not called us back within 48 hours. It's now late Thursday afternoon and still no phone call or correction for their billing mistake. We have called multiple times and they just shove you off to the non existent "account manager". I absolutely do not recommend them. Apparently, they can sign you up but you can never leave. read more

This company is the worst. I've called at least 20+ times and they never have come yet. It's been almost 2 years and all I ask is please put a lock on this dumpster. Every day I get to work I have to clean up after the homeless because you guys fail at your job. Please rectify the situation at 2720 O Street. For anyone reading this review stay away from this company they are awful and treat you very disrespectful he read more

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This company is charging me for services I am not receiving When we first moved in to our new house, the house came with 4 cans. I wanted to get rid or exchange some of these cans, so we would have 3 (1 each) of a select size. After weeks of fighting with them over the phone, we eventually ended up with 6 cans, which is comically incompetent. Finally, we get that resolved, I move on, no further service needed -- but an annoying 2 month ordeal. Flash forward 2 years, we come to one month ago. I wanted to exchange my trash can to a larger size, as our household needs have increased. Should be a very simple thing to do. I'm told to put out my can for the following pickup, they will pick it up, and then drop off the larger can. They fail to do this very simple task. I call them, try to get it resolved. We end up re-doing the same thing, and again they do not do this very simple task. So, I call them again. This time, the person on the phone is rude before I'm even able to begin explaining what I need. I tell him that I'm concerned that I will be charged for the larger can that I requested weeks ago even though I haven't received a can. He even says he will give me a $10 credit for the hassle. Now, I get my bill. I am being charged $20 extra for the larger can size, which I never even received and still haven't received. Also, on my calendar, it shows that I am no longer scheduled for any trash pick ups any more, only yard and recycling. Is there even one single competent employee at this business? Why am I forced to use this company that has a monopoly in Rancho Cordova? Why can't I shop around and find something worthwhile. Terrible read more

VERY BAD CUSTOMER SERVICE. I have phone repair business I barely use trash in my shop but I like to have trash can Justin case I chose every two weeks minimum which cost me $83 I was happy after few month the charge amount keep changing , they charge me $171 , $288 I called and they can't do anything about it they keep saying manager give you call which is never ever happened , now they charge organic recycle which is my business doesn't have any type food and they blame on city .after being call and talk to two person on phone still they can answer my question why am I charge extra in my contract bill was $80 not $180 ,even with waiver of city!!! so, who is respond to that. if I stop and not paying, they screw my credit, I have contract until next year that be ridiculous, and I can't even cancel it. this is really harmful we can do anything about. read more

We were contacted and nothing was resolved. We are in a 3 year contract with them and you can see for yourself how the billing with this company goes. This is in my opinion fraud. We own a 4 unit residential multifamily property. Check out the images we posted of the billing trends if you are considering them. They are literally allowed to change the price to their discretion regardless of being on a contract. This should obviously be a class action suit and we are looking into this. read more

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We have used Republic Services for over 10 years and usually they are good. Lately however their new employees are not all that professional and sometimes down right rude. It is if they just don't care about the customer. I hope that they take a hard look at their hiring criteria. read more

They need to train the employees regarding great customer service. We're paying for the service and the least they can do is to provide customer service. If I have a choice I would pick a different company. They missed my garbage yesterday and I asked why? I spoke to a Max, no apologies whatsoever even a half hearted apology. All Max said was no notes from the driver. And that they'll pick it up tomorrow. read more

Did not pick up dumpster on day scheduled. Delivered the wrong size dumpster than what I paid for. Horrible experience.

Never return calls! NEVER answer phones without LONG holding and sometimes cut off call! Should rename their customer 'service' DIS-SERVICE. Republic does NOT return calls. Republic does NOT like being told their service is TERRIBLE. The manage ignores calls, requests and they believe they should be a secret not contact. There is supposedly a contact between Rancho Cordova and Republic-seriously? Does not answer phone or return calls. Maybe they are cousins-or worse? IF REPUBLIC DOES NOT DELIVER THE SERVICE DO NOT PAY THEM! NO SERVICE? NO $! read more

Yet again, my trash was not picked up. I couldn't call until I got home at 6 pm. In the past two months, this has been an issue. I pay my bill on time, yet you all can't pick up my trash on the day it is supposed to be. Oh yeah, all of my neighbors had their trash picked up on time. I wish I could give 0 stars. read more

We have been customers of Republic for years but enough is enough! Multiple missed pickups at many of our locations. One driver just drives by so their GPS puts them in the location, but they don't actually stop and do the job. We have pickup three times a week and one is often missed. Many of the drivers are actually quite rude, the customer service is subpar. No refunds for missed services either! This week was the worst as evidenced by the photo. read more

Republic Services - Thanks Republic. Waited for hours since you missed 2 of 3 pickups this week! No driver showed, so we will have 1.5 more days to accumulate! - Recycling Center Near Me - Rancho Cordova, California

Do not use this company. Find a better trash service company. Here is why: Republic Waste keeps missing on our Recycling Container pickups. I have called many times through out the years to report missed pickups. But we still received bills for overage charges. I call Republic customer service line, and the rep told me that there's nothing he can do about it. So Republic misses the pickup just so they can charge the customer for it? When it's Republic's fault for not picking up the recycling, they should not charge the customer! But they do it just so they can charge for OVERAGE! WHAT A SCAM!!! read more

Republic services missed our weekly pickup. I called on 3 successive days for a missed pickup. They promised they would pick up each of those days. Guess what they never showed up. They advertise customer service but I don't see that. The customer service personnel were nice but I guess dispatch doesn't care. This is not the first time. read more

this company is spot on!!! Great customer service and high quality equipment. Forgot to place recycle cart out on service day - called customer service and cart was emptied by days end. Another time my cart was broken and upon next service day they came by with a brand new cart and took old broken cart away. I've used "bulky" service day at my house and EVERYTHING was removed from curbside!! I've used the "Free" dump service @ Elder Creek Transfer station and had no issues whatsoever. Live in Elk Grove and have most economical solid waste service in the Valley. I recommend this company wherever their services are available. Keep up the great work Guys read more

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I was downgrading my service from 2 trash cans to 1. The day that they were supposed to pick up the second can, they didn't show up. So I rescheduled for the following week...and they didn't show up again. I called and told them my HOA would start charging for the can to be out at the street and that I would pass on the bill to them. They came out that day and picked up the can. Then, today, on my normal trash day, they took my remaining can! Now I have none. I called them and they "just can't understand" what happened. The earliest they can deliver a new can is in a week. I told them that they will need to discount my bill for however many days that I am without a trash can. The manager that I spoke with does not know if that is possible.. Awful service, but I have no choice of trash service in my city. read more

Yesterday, my yard waste container disappeared. Maybe one of my neighbors mistakenly took it thinking it was theirs...I have no clue. But in the midst of the Corona virus, I have no plans to go door to door and investigate. I called Republic yesterday, and today they sent me a new green waste! Such fast and great service! They are consistent with my trash pick up. P.S. to the person upset about them not doing bulk pick up, they sent letters/ emails informing us of this. Maybe you should read your mail. read more

Customer service for this company is so bad.... If you a billing issues , no "sales account manager" could be found . I've tried numerous time to get someone to call me back regarding organic waste billing issues . I've had the request "escalated" and still no call back. It's not like years ago when they had qualified people working for them . Now it is apparent that they do Not train people . read more

This place is the absolutely worst waste removal on this planet, for the last few months they've been late every week picking our garbage up now we're two weeks without them picking it up and we're calling daily asking to speak with supervisors nobody's calling us back this company is awful. I own a business on 24th and K St in Midtown and there's some apartments above us, we're all needing the trash removed and they refuse to come get it. At all costs to use anyone but Republic services trust me they are the worst. read more

Our recycle was missed for pickup and i called that friday. Was told they pick ut up monday. Noticed monday they Didnt pick up again so called again. They marked it as completed which it was not!! Scheduled again for today and yet again still not picked up!!! I Even called twice to make sure they were coming! Really upset this is 5th time Im trying to Get it picked up!! How hard is it to pick it up?!! read more

The service is horrible, I've asked numerous time to bring larger containers, knowing it costs more per month. It has been almost 3 months and no larger container has been brought, today my current size container plus my only recycles container was picked up, but no replacement. I called it right away, tried to speak to a supervisor, but no one is available of course. Even though containers are on back order, it should not take 3 months, and they should not remove containers without any replacement. Customer service is really horrible too. Wasted so much time trying to get this right. read more

Ever since my town has switched to Republic Services I have had a horrible time with my pickups. My recycles and yard waste are almost skipped every week. When I call to setup a missed pickup, they sometimes come out for those. Talking to their customer service they accuse me of not having my cans out and want me to pay extra for pickups. I never had this problem when the town used the last company. I even tried leaving my cans out all week and they still say they are not there. Do not use this company! They will try and charge you extra for them to do pickups they didn't do the first time and blame you for why they are not coming out for pickups. **Update** Still after 9 months I can't get my garbage picked up reliably. They still on insisting I pay them extra on top of my bill to "fix" the problem. They are the worst garbage company I have ever had. NEVER pick this company they are shady. read more

They are happy to charge you the same exact rate even when they've missed 3 straight weeks of service, and when I called them about it, they only gave a 5% off my bill. Absolutely worthless. I'm sorry, but if you've missed 75% of the month, and still expect me to pay that amount, you've got a whole other issue. read more

I was ripped of by this company for overcharged on miss pick ups. They are little cheaper but at after overcharged they will cost lot more at the end. I had three stores business with them, called there supervisor for 2 months, no response related billing issues and service issues and once I emailed them to pick up there garbage bins they started to respond and started bullying to charge me for service they didn't provide and it's been 4 weeks they haven't picked up there dumpster bins so they can charge me. I hate to say but it's the worse company I ever dealt with. Go elsewhere but not them. read more

I have been with Republic Services for a business for over 5 years. As time has gone by, it seems their service keeps getting worse and their prices have doubled. This year is to the point where customer service doesn't return my calls and customer service reps literally hang up on me when I call to tell them they have missed a pickup. When I'm able to talk to someone to get answers on an accurate pickup date, they avoid the question. I've also asked to talk to my account manager so I can cancel my account and still get no call back even though it's been weeks. There's some internal stuff going on, and it's reflected with the customer service team. 10/10 Would NOT recommend, specially for businesses! Ps. Customer Service Team: Don't reply to this review to ask me to email my case. I've tried calling and dealing with different people many times. If you want to help me and your customers, train your staff better and provide me with a phone number of a direct supervisor so I can talk to someone who can give me immediate solutions. read more

4/2/2020: Very disappointed with Republic Services. I called 2 weeks ago to have some bulky stuff removed - broken treadmill, 2 shower doors and one worn out painting with frame. They told me to put out the bulky stuff on the 2nd, in which I did. I come home and it's still out there. I called Republic Services and the lady didn't even have me scheduled for April 2nd and they stopped picking up bulky stuff because of the coronavirus. This is unacceptable service, you don't tell a customer that you will have something picked up on a certain day and then not do it. Now I have to move all the junk back into my garage. Yeah, I'm upset. read more

Republic Services - A few superheroes... - Recycling Center Near Me - Rancho Cordova, California

Republic has missed picking up the recycle and the garbage dumpsters for 4 wks now. Their excuse is no drivers available. I've lived here since 2015 and this is the 1st time (September & October 2021) that the garbage dumpsters have not been routinely picked up on a weekly basis. I'm living in an HOA community that includes garbage service fees as part of our monthly dues but the Board's hands are tied. We have no options but to wait for Republic to perform according to their contract. read more

I don't want to write anything or bad comment on social media or review but I really want to let everyone know that this company is a horrible customer. When they start the first service in my Sacramento area about last 7 years they have sell representative to deal with us low prices but a couple years later they raised the price more and more with low quality of service. Moreover they got the contact with Sacramento city on food organic waste but they never pick up on time or follow the schedule pick up and I have to keep calling them sometimes from Tuesday until the end of the week and until next week they still not come to pick their dumpster. I wouldn't recommend any one or business owner be aware from this company if you don't want to have a headache. read more

Brace yourselves, this is a long one...previous tenant had services set up for the property for disposal of manure (and other trash) as they were operating a horse boarding facility. When my husband and I moved here we had the services transferred to myself since we have a horse and some other animals and the waste is too much for regular trash service. Bi-weekly pickup for about $95.00 a month, great! Then the STUPID California law change and now we have two additional bins on the property for organic waste and recycle. When I received the email notifying of the change in law it specified for customers receiving weekly pickup, since we are on a bi-weekly schedule I assumed we would not be required to have the bins. But, here they are. When my bill jumped to over $260.00 for the additional bins, we called customer service about a month ago to figure out what we need to do. We were told, "Oh! You don't need those bins! We'll pick those up as soon as possible and credit your account back." Awesome! Here we are a month later and now my bill is over $900.00. So we call customer service again, same thing. We'll pick them up tomorrow and credit your account! And were told that the $900.00 must be some kind of error because she saw the bill as only $260.00. This is when I remembered I still had the emails from the rep that set up the service for me so I thought I'd email him too to look into the issue for reassurance. Instead I was informed we have to have the bins and the customer service reps were wrong. He also included in the email a vague "breakdown" of the bill. 260 ish for last month, 600 something for this month. I am beyond angry at the fact we sat around while a bill accumulated to such an ASTOUNDING amount waiting for an issue to be resolved that never would due to poor customer care. Had we known about this ahead of time we would have cancelled the service a month ago. $90 a month and suddenly over $600?! How in the hell does that even happen!!!!! I don't know what to do and asked services be cancelled immediately! read more

The worst customer service I have ever experienced in 35 years of doing business. Over the past 6 years they have cost us well over $15,000 in repairs to the parking lot of our Preschool. I made $7,000 in repairs in January 2020. Just 3 months later the truck tore up the parking lot again causing additional costly damages. Do yourself a favor and DO NOT consider using Republic Services. read more