Horrible service. Maybe picked up 1/5 times they were supposed to. Costs crept up every month. Do not use

They do not show up, do not give warnings, takes forever to get ahold of someone. I have had the displeasure of having my trash not picked up this whole week long. Been on the phone every day they have been open trying to get someone to get my trash. DO NOT USE REPUBLIC. read more

They miss pick up multiple times and no one contacts me back. But they have no problem if your payment is due !! And then they miss the date they rescheduled pickup. read more

Republic Services is, without exaggeration, the most consistently incompetent company I have ever dealt with. Not just unreliable but completely incapable of performing the one basic service they are paid to do. Their idea of customer service is to feed customers the same copy-and-paste lie: "It will be picked up today." It's their script, their go-to line, their replacement for actually doing their job. Months ago, they repeatedly failed to collect my trash. I called over and over, and every single time I was told the same empty promise. It became obvious they weren't checking schedules, weren't escalating anything, and frankly weren't even trying. They just needed to get me off the phone. Fast-forward to now, and the same circus is happening again but worse. Yard waste has been sitting at the curb, rotting, blowing around, making my property look like I'm the irresponsible one. I've called multiple times, and every time it's the same script, the same fake reassurance, the same total lack of follow-through. This is not a bad week or a one-off mistake. This is a pattern of systemic failure a company that cannot keep its promises, cannot deliver basic service, and cannot communicate honestly with the people who pay them. I've never experienced a company so uninterested in fixing problems or even acknowledging them. I am canceling my service permanently, and I strongly advise anyone reading this to avoid Republic Services entirely. There are unreliable companies, and then there is whatever this is -- a complete breakdown of accountability, professionalism, and basic operational competence. Republic Services has earned every word of this review. read more

I was so fed up with your services I came here to post a scathing review but I see my issues with this company are the general consensus. I have had to call them so often to fix problems their number is saved in my phone. Missed pick ups, incorrect billing. They tried to charge me a delivery fee for a trash can that arrived broken. Just because you pick up trash, it doesn't mean your service has to be trash too. read more

I've been with Republic Services for many years, but in the last year and a half, they have been aweful. Republic continually misses pick ups at least 2x a month. You can never reach anyone directly, everything goes through their answering service. I had my scheduled service for pickup on 11/20/2025 and today is 11/25/2025 and still no pickup. They make promises they can't keep. All they tell me is they have staffing and scheduling issues. I have decided to cancel my services with them after being a loyal customer. Regards, Richard read more

Requested and PAID for heavy item pickup.(Mattress and box spring) Scheduled for Thursday, still HERE. Called every business day to remind them. Called this morning, (Monday) rep assured today. Then received a call back, stating WEDNESDAY!!!!!! Unacceptable. 6 DAYS = ZERO stars!! read more

I didnt end up going with them for budget reasons but the prior home owner used them. I have been trying to get them to come pick up the old 95 gallon bins now for 5 weeks, I have called 5 times and nobody comes to pick these bins up. Ive escalated this issue to a supervisor twice and still these local brand will not come pick them up. The bins have been on the curb for 5 weeks! Im so glad I didnt end up choosing them for trash service, they are clearly very unreliable! read more

My rating is ZERO! Their service is diabolical at this point. I feel like I'm being gaslighted. No pickups for 3 weeks. My endless calls mean nothing. They just keep apologizing and promising that it'll be picked up "before 6 o'clock today" but they never show up. One must ask for a credit for the week and what they give you is not the accurate prorated amount. Also, one has to explain why a credit is being requested, as if they don't know that they have delivered PISS POOR SERVICE! Do not, I repeat, DO NOT use this horrible company. ​​They're also over priced. read more

Hands down the WORST trash service in Delaware. You would be better off driving your trash to Cherry Island. Save the money, and select anyone else as your waste hauler. Constant missed pick-ups, then rescheduled missed pick ups. Save your money, and avoid this company at all costs. read more

I am having alot of problems I have been paying for other people to pick up my garbadge last 1/4 I was picked up 2 times.This is not right they do not care I was off today an garbadge guy backed the truck up to leave my can in the street on purpose I guess they want me to leave this company I have been with them 12 years an now I have to find someone else to pick up my garbadge now since they do not want to.I am very upset!! read more

We have been with this trash/recycling service for over 15 years and recently their service is horrendous! Over the last 1.5 years they consistently miss pick-ups of trash and recycling about 1to 2X per month. We are done with them and their constant excuses and constant 'due to unforeseen circumstances' lies. Avoid at all costs!!! read more

I have been with Republic Service for years and the bill went to up to a extraordinary amout. I received quotes from other trash services and they were so much cheaper and offered more then Republic Services. Tried to call them to discuss and was transferred and put on hold for more then 20 minutes I finally hung up. I will be cancelling my service and going somewhere that offers customer service and is much cheaper. My advice do not use Republic Services for residential trash pick up. read more

They are absolutely horrible for trash, recycling and yard waste removal! They never pickup on scheduled days or are delayed constantly. No resolve when calling customer service. Now changed from 1day/week for all services to 3 DIFFERENT DAYS PER WEEK and haven't shown up on any of the 3 days. Can't ever speak with a supervisor to voice concerns. Stay away from this company! read more

Republic Services - Trash and recycling not picked up - Junk Removal & Hauling Near Me - Wilmington, Delaware

They increase the bill way too often. I understand maybe once a year but wtf. On that, they don't come and pickup my trash. I had to report them 2 times this week, still haven't picked it up yet. Trash company that won't even collect the trash lol. ** Even after responding to this review, they have not picked my trash up yet almost 24 hours later. read more

1) Multiple missed pickups. 2) Sent me a postcard saying my recycle pickup was changing days, but did NOT tell me that trash pickup was changing, too. 3) Price doubled over the four years I used them--100% increase in just four years, folks, so well above the rate of inflation. 4) Disconnected my customer service phone call right at 5 pm when I called to cancel my service. Seriously--they're awful. You have alternatives. Use any one of them, not these folks. ETA: After I posted this and they responded that I should reach out, they proceeded to miss YET ANOTHER rescheduled trash pickup. Clowns. read more

I'm leaving this company today, too many missed weekly pickup, but the last straw was after today On Wednesday the Republic Service Bulk truck was supposed to pick up the sofa & loveseat outside my side walk at 5-6am as requested which also hv my car blocked in my driveway ( not being able to back out) Today is Friday 3:48pm.. after 6 phone calls and speaking to customer service reps, there supervisor, still furniture sitting at curve side no pick up, now I'm being told fr the last call, I'll hv to wait until next week Monday.. this is so disappointing, unprofessional! I'm done!.. And the nerve to hv the highest prices read more

Horrible customer service, no resolution to problems, missed pick ups over and over. No trash pick up for 2 weeks now. Six calls to company and still no trash pickup. This is awful! I was told that there were mechanical issues, a strike, and an accident all in one day! Yikes! They also tell you that you will be charged $200 to pick up each trash can if you change to another company. What is happening here? I just need my trash picked up! Isn't that what I pay $200 every 3 months for???Y'all need to do better and stop with these excuses! Shame on you Republic. read more

I scheduled bulk pickup for a couch. They didn't show and for 3 days promised everyday they would be here. Today they called and advised me they won't be here fora week. Considering how high their rates are they should provide much better service. read more

After 20 years of being a customer at 2 different homes, I would give them zero stars if I could. Constantly late pick up, prices go up every billing cycle, in the end I was paying double what other companies were charging! . Call to cancel and miraculously they want to meet price the other companies giving me. Seriously then why are you charging me double! Then they charged me for a month I didn't need them, because that's how they do there billing cycles. I called on 1st of month! Then they charge a pick fee! Like I said, I have been with this company for 20 years, 10 at this house and 10 at the last . Never once did they say that they were going to charge for cans, never once did I sign a contract stating that! They didn't charge me 10 years ago when I left the old containers at the old house and moved to the new house, pre their request. STAY AWAY, do not use them!! read more

I will be finding another trash service! They don t show up when they say and then when you call a couple day's later, they fight with you on the phone. When the weather is bad the lid does not stay shut... creates a mess that I have to clean up when the birds and animals get to it. you treat your customers terrible. read more

I've been in my home for 23yrs and every trash collection company I have had service with has been bought out. Those companies were far better than the service I receive from Republic. My question is why are you guys holding out, SELL, SELL, SELL!!! read more

Avoid at all costs. They either show up days late or weeks late to pick your trash up. They will also charge you to cancel when they fail to do their job. They also add additional fees but don't explain what the fees are. Worst garbage company in Delaware. read more

They are def over priced, you cant get a hold of anyone, showing up for trash services is a hit or miss. one week on time, next 2 weeks late or days late, always an issue, with either vehicles braking down, or not enough workers. Sad. Stay away. read more

Worst experience. They changed their schedule just over a month ago and only had 2 pick ups one was a rescue and 2 credits on my bill so 3 missed and now the 4th week no pick up no notice like before. Lady I talked to sees a missed in notes with no pictures. Driver is lien. How come my recycling gets picked up not trash both brought out same day? I leave for work Sunday night no one is home come back from Connecticut that's where I work. Cans still in same place one dumped other not.. called 3 times was on hold over 30 mins for no one to pick up today last call they was closed. Stayed home for a doc appointment just got home 5 pm still not picked up.. read more

Nine years of less than mediocre service. Dreadful administration. And, as it turns out, exhorbitant pricing. We dumped these bozos weeks ago. Good riddance. read more

I canceled my service in July, however, they still charged me for August, September, and October. They also scheduled days they would pick up my cans, but never did. I called them about getting a refund and they told me I can't get refunded until they receive the cans... how is it my problem that your company can't pick up the cans and you hold MY money like it's my fault that your company won't pick up the cans on scheduled days. Such a "garbage" garbage company. I better be getting my money soon. read more

I want to first start off with Republic Services as a company deserve no stars. I had to give one star to post review, they don't even deserve one star. I started services with this company in 2015, as the years went by my amount went up with no explanation. Missed pickups due to multiple reasons were very common. Sometimes it was multiple days before my trash and or recycling was pickup up. And just so you know they charge you for picking up the cans when you cancel services. $30 each can plus fuel and environmental fee of 37.14 % of the 2 trash can removal fee (where in the world does this percentage come from????). Then they charge $5.95 administrative fee. Craziness, end up being more then half of the charge for 3 months of removing my trash/recycling weekly, how does this make any sense???? When trying to get explanations on amount charged and reason I didn't really receive a sufficient response. This is no way to thank a 10 year customer!!!!!! I do not recommend Republic Services at all, please stay clear!!!! read more

This company did not pick up my trash last week. I called yesterday to pick up then as my trash is backing up. The agent provided no reason why they did not pick up and that that not be there yesterday but will be here today. it is after 3pm est and still no show. I called and said they have until 4pm. Again still no reasn why. The rest of the neighborhood has not been picked up either. This is absolutely ridiculous! I've been a customer for over 20 years. If they are not here by 4pm, I'll be dumping them. And I was offered no credit. I'll also add that their rates have been increasing with another $20 they added to this quarter! read more

Missed weekly pick up. Charging to take can's away? They are your can's! Why do I need to pay? Was on hold for 53 minute's just to cancel service. ​​​​​​ read more

We have had Republic for several years, and mostly have had good service. An occasional service pushback of one day, due to mechanical or staffing issues, but these were rare. I have been pleased with certain behaviours; I've seen when some trash did not make it into the truck, and one of the guys hopped out of the truck to grab the small amount of loose trash. I was very impressed, as I've seen some other companies in our neighborhood make a mess and not pick up after themselves. Unfortunately, something has gone awry. This year, there have been several occasions where they miss a collection, usually recycling, and often with no notice. We're hoping for improvement, but starting to explore alternatives. read more

I am given a negative review due to the fact in order to change a trash can out that when you placed on the curb the odar was fine but when they picked up the trash the can odor was off the charts and do not know why. I called customer service and spoke to Tianna and was advised for them to switch out a trash can that it would be $43. This after being with their company for a very long time. You should not have to pay for an exchange in a can. Evan Deldot cleans the roads which is included in our taxes but the trash company won't exchange a can with a clean one. She did nothing except apologize. I did advise I am going to look at trash companies after all these years. read more

Very poor service. Not at all worth what is charged. After 6 years I finally just switched service providers.

Worst trash company out there hands down, if I could give them a negative 100 I would. Missed 8 pick ups this year.....with two in the month of July and one this August this week. Two of the excuses I was told by their customer service representative was that it was bc of a "driver discrepancy ", whatever that means. Then they were supposed to pick up today....after missing last week's pick up....the lady told me their truck broke down. So I asked if they will be picking up tomorrow (Friday) she said yes....so I told her I hope so bc we paid 183 dollars for trash pick up and you all have missed 2 pick ups last month and now another. So I called another trash company and signed up with them for 96 dollars for 3 months...half of what Republic Services is charging, ridiculous! So basically we have a full bin and 6 bags of trash outside of the bin with nieghbors driving by staring ( they all have Blue Hen) like we don't pay our bill or we are slobs....wtf. So whatever you do, do NOT sign up with these guys bc your basically screwing yourself over...overpriced, piss poor service and you get the run around from their customer service. Oh...and don't bother saying sorry Republic Services, you won't be pacifying me with your bullshit. read more

After multiple years recent service was really bad. Multiple forgotten pickups and lack of response from company. After 3 weeks of forgotten pickup I canceled the service. Once canceled 6 weeks have passed before getting refund and on three occasions they have said cans will be picked up on dates and no pickup. My cans are now sitting for almost 12 weeks on the curb and HOA is not having it. Today's phone call I was told they can not schedule a date and someone will just be there at some point. Icing on the cake is cost of service has increased to almost $35 a quarter more than competitors in the area. read more

Called over 4 times to remove existing trash containers over 2 months now. Beyond poor service. No callbacks. Avoid their services.

Horrible. They can't remember to pick up the trash!!! I've called corporate and the local office. It's one of these company's that lack customer service but want to be paid. read more

Did you know that that they charge $30 + fees to remove each bin? Each bin!! It may be legal but is it ethical? Shame on you republic Service. read more

There have been several occasions were they have not picked up my recycling and trash, resulting in maggots in the can. The most recent case it took 3 phone calls and over 2 weeks to get my recycling picked up. I canceled my service and they scheduled a can pick up for 2/15. The day goes by and they aren't picked up. I call and the agent tells me they rescheduled it for 2/13 and they never told me. She sends a case to the supervisor to see if they can pick up on 2/16. I call bc the cans are still not picked up and they tell me they have a backlog and they have to schedule me a new date. Worst service ever! I just want my cans picked up! read more

Were using them for years and they were mostly on time. Then they abruptly cancelled our service with only two weeks notice citing "safety reasons" but was unable to get any more details on what this was about or provide any recourse. read more