Several times in the last year, they have just outright missed a service, increased prices for arbitrary reasons. Today I got a threatening voice mail saying my entire route is being cancelled for "Safety Concerns" When Calling customer service, no one can even really tell me what that means. They claim my final bill will be prorated but I don't believe anything this company is telling me anymore read more

I've been trying to get my home trash taken away but it's still here. Idk why. The website said someone will contact me but I got nothing!

Most of the reviews here concentrate on the price, but their service is also pretty bad. In the past two months, they have missed three pick ups (twice for yard waste, once for recycling and trash). In these cases, we have had to wait four days for the pick up. So far, they have refused to give us any credit or refund, so effectively we are paying them to do their job whenever they feel like it. Obviously, we will be looking into other service providers. read more

The worst trash removal company... they charge $30 a can to drop off a trash can and $30 a can to pick up cans, $6 admin fees, and they charge you for fuel! #republicservices The pits read more

The frequent price increases of the last year caused us to cancel the service. Be advised if you are considering starting the service that if you leave you will be charged a fee of 30 dollars per container IN ADDITION to some arbitray fee for "fuel/environmental recovery." So we were charged 86 dollars for someone to pick up two trash cans. We weren't given an option to drop them off. read more

This is the WORST company ever...a bunch of money gouges! Raised my bill $35 to push it close to $160 each quarter. I canceled immediately and had 1 week of pickups. They billed me $54 for that 1 week and then has the nerve to charge me $96 to pick their trash cans up!!! Lol, they out their GD minds. Never use this company, they're horrible! read more

If I could give a negative number I would. Back in June I called Republic Services regarding my high bill. I said I was going to go elsewhere due to their $115 per quarter bill, when others were in the $80's range. They said they would reduce mine but didn't. I never received the promised new bill at a lower rate even after about a dozen calls over 3 weeks as they repeated their false promise, so I cancelled them and went with another company. BUT WAIT - today I get a bill in the mail for $74.29. This is AFTER I paid my final bill. The charges? $30 x 2 for the cans to be removed (they were empty) + $8.34 fuel recovery fee + $5.95 Administration fee. I called and finally got a "head supervisor" of Republic Services on the line, named Stephanie. I asked why I was charged. She said that they charge that with everyone. I reminded her I never signed a contract with them, they were hired in a phone call years ago. On the back of their bill under "Cancellation & Payment Policy" there is no mention of this charge. I even said I was never notified and that had I been, I could have put the cans in my truck and delivered them. Her response was "I can't remove the charge". So, I refuse to pay it and I intend to let everyone know they will lie to you about your bill all throughout their service time, all the while increasing their rate. Then they continue to lie about their policy and charge you after you are no longer a customer!!! I don't know about you but I pay my bills. However, I refuse to pay for something never a part of my agreement. I do not appreciate all of the lies. The 50% more per quarter they charge and the missed garbage pickups were why I originally called. That is when the lies started. That is why I cancelled in the first place. Now this? So - just so you are aware of Republic Services customer "service" I warn you again - DO NOT HIRE REPUBLIC SERVICES - unless you like paying to much and being lied to. read more

Edit to original review: After speaking with a customer service representative, my bill was adjusted to a much more reasonable price that I do not mind paying. I've also adjusted my star rating because I never had any issues with service during my 3 years of using them. In three years of using their services my bill went from $100 to $160. I called to cancel in October, before my bill was raised to $160, and the gentleman told me there would be a $75 fee to have my trash, recycling and yard waste cans picked up. I thought that was expensive, but the cost of doing business. By the end of November I was sent a bill for $138.79 to have my cans removed. That's MORE than I was paying for 3 months of service. I called to make sure that was the correct amount, after being told it would be $75. I was told that was correct. $140 to have someone come take away my cans. After I was told that was correct, I asked if I would be able to drop the cans off somewhere opposed to paying to have them picked up. I was told it was a location that wouldn't allow that. There was no offer to see if it could be lowered or what my other options were. This is the most absurd fee I've ever encountered from a business. I will be telling everyone I know NOT to us Republic Services. read more

Republic Services - Bill to remove 3 cans after cancelling service. - Junk Removal & Hauling Near Me - Wilmington, Delaware

No stars! Worst service ever!!! Called twice last week and emailed three times to report 'no pick up' on the scheduled service day- got one reply to an email saying it was noted that they picked up on schedule- well, they didn't- then said they would pick it up the following Monday (today) even though our regular day is Tuesday- and now a message was left saying the 'driver' had mechanical issues -so no extra pick up ( for which I already paid for) the best part is, I gave the driver a very nice Christmas tip last December! Well....forget NEXT Christmas, buddy! No tip for you! read more

Terrible. If they show up, (big if) they spill trash, leave the cans in the middle of the driveway (which isn't where I put them), and charge an astronomical amount of money. read more

Republic Services - Trash they spilled and left in my driveway - Junk Removal & Hauling Near Me - Wilmington, Delaware

Continually adjusting bill with environmental and fuel recovery charges. Bill never what it was supposed to be. Then when we cancelled they even pulled the same thing on the bill to pick up their trash cans. Do not go with this company. read more

A couple of years back I signed up for republic services with the promise of cheaper service and gift cards. Right from the start there were never any gift cards. Now let's cut to the beginning of this year (2017). As other reviews have stated, I also had problem after problem with their billing. They stopped sending me bills, then would shut off service with zero notice. Then comes the late fee, the reconnect fees, and another late fee. My bill was supposed to be in the low 70's for 3 months of service. The rep that I spoke with was pretty rude but ended up removing the reconnect fee "as a courtesy" and hung up on me. Then a few weeks later there was no trash picked up again. Once again they said it was shut off, and I would have to pay 140 with never receiving a bill. I then find out they jacked the price up from 70/3 months to 90/3 months with no notice. I submitted FIVE support tickets, within two weeks, at this point asking when I was paid up until before they even responded. I was informed I was paid until the end of May. I requested they cancel the service. I left the containers at the end of the driveway. Now in June I would still see them stopping to pick up the trash, even though the cans were empty. I called up asking why, and when they were picking up their containers. They told me that my account was never cancelled. I told them I have it documented when it was cancelled. They ended up closing the account and telling me it was in good standing. Now cut to last week on July 13th. They call my house with a stupid recording telling me to call them. Why idiotic people do this is beyond me. It's like those people who text you saying to call them, instead of just calling you in the first place. So I call them and they ask when I'm paying the 95 balance on the account. I told the woman my account was cancelled in May. She began to tell me that my account was not closed and I still had a due balance. Thankfully I recorded the original conversation and told her I had proof. She finally gave in and told me that ok it was closed. I figured that was it. Then on July 16th I receive an email with an invoice for 104.75. From other reviews it seems like they are purposely not sending bills to people just to extort more money out of them. They don't have their business together. Online support is next to useless. tl;dr If you're in Delaware there are multiple choices for waste companies and they're ALL cheaper. Also republic: don't bother replying to this review. It's too little, and far too late. Nobody seemed to care when I was a customer with these problems. So save your time and energy on fixing your current customers issues before you lose more of them. Love always, A now happy WM customer. read more

Location in Middletown, DE: I requested service with Republic at the beginning of the month and was given a 1/18 (Monday) start date. Put the cans that they delivered on 1/15 (Friday) out the night prior and no one picked up the cans on Monday. I called their customer service on Tuesday to clarify, they said my actual pickup date was Wednesday. Put the cans out on Wednesday, no pickup. Called again, they apologized and said they'd pick up the next day, Thursday. Same thing happened again. And again. I was tired of talking to customer service reps so I figured I'd just wait until my regular pickup day, which is supposed to be Wednesday, only to see the Republic Services truck roll through my neighborhood today without picking up my absolutely full garbage and recycling cans. I called customer service and they at least allowed me to cancel my service with the option of restoring my account if they manage to actually pick up my cans today. I'm not optimistic about their chances. It's been a pretty awful experience and now I get to wait another 2-ish weeks for another company to start service at my house. read more

I decided to switch providers, I called to cancel Allied Waste/Republic Services and they advised that I would need to pay $35 per can removal (I have 4 cans). I advised them that when I moved they brought me two new cans that I never asked for. The CSR did not want to do anything about it. She advised they are suppose to pick up the cans 7/5. So now 6/28 the trash doesn't get picked up. I call them up and the lady I spoke with sounded a sleep, tired as if she didn't want to be there and it felt as if she definitely didn't want to help me since I'm no longer a customer. As I was talking to her and explaining what happened she would talk over me. I explained that I couldn't log in to the system to make a payment and didn't know they cancelled my services due to non-payment (I have e-bill) mind you I just talked to someone the week before and was never told this. And I definitely wouldn't know since I can't log into their system and never received a notice in the mail. She was not trying to resolve what was going on with the account, she was not trying to call the drivers to turn around and pick up the trash, she was not trying to do anything that would help me. I asked her if she could see the last time I attempted to login and she said she couldn't see that because she didn't have access to my email (again, not listening) most agent portals can tell when the customer last logged in or attempted to log in. she kept talking over me as I'm asking questions. In the end she advised she can request a service pick up but there is no guarantee they will come. If I could give this company a ZERO I would. Never again will I do business with this company or any of their subsidiaries. read more

I highly discourage anyone from using Republic Service for trash pickup. The customer service is extremely poor and have a very poor attitude towards customer. They don't care if you are a customer or not. Their driver's lie to cover themselves when they miss your pickup. They are a very unethical company. read more

We have had republic ever since we moved into our home 3 years ago. We pay for trash, recycling and yard waste removal. We loved them up until the last couple of months, something has definitely changed. They stopped coming and picking up yard waste and would call the day of to advise it wouldn't be picked up until the following week. Last week we had a small snow storm (2-3 inches) and they didn't come to pick up either our trash or recycling containers. Instead of coming the next day they pushed it back a whole week. We had our trash and recycling out (both filled to the brim) and they only came and got the trash. Our recycling still hasn't been picked up and no communication from the company. My husband called today to cancel the service and they told him it would be a $30 cancellation fee. Now after reading other people's reviews, it appears they charge $30 per container for cancellation/pickup?! I hope this is not the case and they realize our recycling container is still full because they haven't picked it up! I'm severely disappointed in their service and would not recommend their company. Pretty sure all my neighbors are cancelling as well. read more

Perhaps all trash companies in Delaware are as bad as Republic. I am new to Delaware and found the rates to be higher than other states. But the people who work for this company and their employers should all be ashamed of their service and high prices. They hire people to talk to the customers that have to take the abuse because the owners apparently care little for their employees and their customers. I have only been with the company for 3 months and found their prices are $95 dollars each month. The quote when I took out the service was much lower. Trash day was Thursday and the first month they never showed up. The second month they finally started to pick up on Friday. They gave me back 25 dollars for the month missed and now they want $15 to pick up the containers. So the company owes me $70 and still I have to pay them. I should take them to court as it would be a win situation. But the time and energy is not worth it. Hang your heads in shame Republic. Rodney Treusdell 23861 German Road Seaford, De read more

They didn't disclose $48 drop off fee per can! I didn't get back $96 when I cancelled service after I received my bill a month later.

Have been fighting to get trash for over a week now, spoke to company multiple times please see previous review, but don't get confused by the prompt response from the customer service team under my review. It's simply more lies from this company. I immediately responded to their response via email per their instructions and still NOTHING. Trust the reviews this is an entire company of liars and unreliable business practices. read more

This is a horrible company. They have provided very horrible service from the start. They miss the pick ups. If I schedule bulk, they miss the bulk date pick up all of the time; keep in mind this is a date set by the company, not me. Today, I called because I am selling my house. They are rude because I won't transfer service (moving to an apartment). The new owners take possession of the house on 10/15. So I called to cancel service, and schedule the containers to be picked up. I was told, service will not cancel until 10/31; okay no problem. There is a $60 charge for the container pick up; okay. But even though I'm paying, they have to leave the containers there until Nov.9 to see if the new owner wants the service. And while they are at the house, it's my responsibility. This is absolute BS. So I asked where can I drop them off???? No where, I cannot drop off the container at one of their offices. Once I settle and purchase again, I will not ever use this company again. As much as I thought that Waste Management was bad, they are 5 stars compared to this joke of a company. read more

This is a poorly run organization. Inadequate communication related to changes due to the weather, billing or service changes. Does not seem to consider customer dissatisfaction or feedback. I almost never write reviews but this company really just doesn't seem to care. read more

Be careful when asking them how much they charge! We were shopping around and asked Republic for a quote. The fee we were given over the phone appeared reasonable compared with our prior service provider. BUT Republic failed to tell us about the $27/ per quarter fee for fuel/environmental recovery fee and a $6 "administrative fee" which was not charged by our prior garbage collection company. When we called to complain, and told them they had not informed us of the extra charge, they did not apologize for the miscommunication and said that was their fee. We probably would not have switched , AND PAID FOR THE DELIVERY OF THE CANS, had we known. Thanks for the reviewers who warned us of the charges for the return of the cans if we terminated! read more

Wish I could give zero stars. Do yourself a favor, please never use this company. Their service is absolutely terrible. I had them for 1.5 years and it was atrocious. If you want a company that collects your trash efficiently every week I cannot recommend going with someone else enough. Had to call them pretty much every few months asking them to collect the trash, we had weeks where our trash was so full it couldn't fit in the bin anymore bc they had missed so many times. Calling in was always a problem, long holds, and the customer service extremely rude. We are much happier using a different trash company. read more

Horrible!! Sandy, Susan, and Serita are the worst customer service reps, they continued to hang up on me every time I called. I ordered my cans on June 12th.... July 19th no cans. Ask for a refund and to cancel my trash service request and they refuse and continue to transfer me around until somebody... names above hangs up on me. Do not waste your time or money!!!! read more

It took several weeks before they finally picked up the trash for the very first time. By then, I had already cancelled.

I agree with some other customers. The customer service is beyond expression. They do not live up to their commitment and contract we had with out entire neighborhood. You have no access to a supervisor or to the person who signed the contract. Their service is totally pathetic. NEVER AGAIN! read more

Canceled their service as a new trash hauling company is less expensive, takes 1 free bulk pickup a month, and has excellent customer service. REPUBLIC SERVICES HAS NOT YET ISSUED MY REFUND MORE THAN A MONTH OUT! They said I'd receive it in 4 weeks, which has not happened. I'm still on hold with them. Oh, now I have to wait 24-48 hours BEFORE I hear back from someone. Apparently, their billing people don't take calls, just messages. How nice! Yeah, protect them. Not the customers. Ok, Marta (who can't enunciate and hung up on me) and Chamekwa (who tried to help but is unable to do anything more than deliver a message), good luck trying to do your job. read more

This is the worst company! I ended my service with them because of the prices. I called and spoke to a very nice lady who stated she would close my account and to make sure my trash cans were at the curb so they could be collected. Done. I then get a bill in the mail for $ 90.65 and when I called to inquiry as to why I had a balance I was told they charge $30.00 a trash can to pick up as well as a fuel fee. I have since called 3 separate times and a "manager" is never available or calls back. I would absolutely recommend using any company but this one. read more

Toward the end of June, I contacted Republic services via their website to complain about their poor service. In the same email, I cancelled my service and requested that they contact me to pick up their containers. Several weeks passed with no response. I finally called their billing office asking them to pick up their containers which they did. Evergreen waste services began picking up my trash and recycle on July 5th. They have been prompt and reliable which Republic is not. Several days ago, I received a bill from Republic for two weeks of pickups in July which they never made. I called their billing office to explain that I contacted them on their site and cancelled service. I was told that the bill stands. Pay up. I was a loyal customer of Republic for years. My years of loyalty were rewarded with regular increases in my bill. $170 per quarter is what I was being charged when I cancelled. I am now receiving excellent service from Evergreen for much less. It astounds me that they are insisting on payment for trash they didn't pick up. read more

Had to quit them because of increases in their cost. Ended the service, was paid in advance...was told we were paid up to date. Told to put out the containers for pick-up, they picked the containers up the same day. Never received a bill from them until yesterday. A letter from their accounting office arrived, claiming they made several attempts, and we owed them money. We never got a bill, if we did, we would have called and handled it pronto. After some correspondence, they claim we owe them $33.00 because they came out to pick up their containers! read more

So i received a phone call from a Manager today from Republic apologizing for the poor service and was promised our last pickup in Wilmington, DE at our old house would be done and BOTH cans would be removed. Well trash was never picked up and BOTH cans are still there at the curb. Unbelievable. So i will be calling this manager back tomorrow. The energy and time I've put into this is ridiculous. read more

We have used this company for many years, even under all their different names!!! Their customer service has gone down hill big time and the latest problem tipped me over! We cancelled our service! And were saving $$$. read more

Update to my past review....after this post I received a call back from the Operations Supervisor. One item was finally picked up, the other is still outside my house. I paid my account in full and closed it as of today. To add insult to injury It costs $30 to remove each container (4 were there when I moved in). Unbelievable. read more

very careless , not coming to pick up trash or recycle. many times, they come and miss my curb's trash and recycle and when calling customer service, they answer in bad attitude. I canceled my service with them read more

The absolute worst company I have ever dealt with. No stars, it's ashamed because some of the ladies that I spoke to were nice. I wouldn't want anyone at there level to loose there job. I couldn't get any kind of supervisor to call me back after numerous attempts. It started with one small problem and got worse. Also if you start with them and find out for yourself then they charge you almost eighty dollars just to pick up the cans. Even when you give the cans back they still try to charge you the eighty bucks. All of our neighbors quit them. Save yourself the anguish!!!! read more

Absolutely the worst company I've ever dealt with. It started with a pile of yard waste not being picked up on my normal pick up day. Called in for a missed pick up for them to inform me they suspended the yard waste pick up because of COVID without notifying any of the customers (understandable but at least notify your customers so they can plan accordingly). Continued to charge me for the service they were not providing. It took 3 months to receive this credit after talking with multiple associates and two supervisors that told me the credit would hit asap (which it did not). At this point with paying for an exceptionally high trash price and paying for services I was not provided, I decided to cancel my contract with them. Of course they still hit me with $25 cancellation fee, $30 per can pickup ($90 total) and a fuel and environmental fee which they couldn't even give me the cost of. The absolute best part is that after my last trash waste pickup I had to hold onto their trash cans till their next available "can pick up day" which was 25 days later. So in the end to cancel I had to pay a total of $115 + environmental fees and house their cans at my house for an extra 25 days after my service was canceled. I would highly recommend people stay away from this company. read more

my advice is to never hire them for anything.i complained when they crushed my can so they said not to worry because they will no longer take what is in it so i asked them to stop my service at the end of the current billing cycle.when i was finally able to get them to stop charging me for pick-ups they charged me $130 to come take back their cans. i now have evergreen and so far i am totally satisfied. i would never deal with them under any circumstance. read more

If I could give a "0" stars, I would. My weekly trash, fine. Any bulk, most irresponsible company I've ever seen. No communication after setting up a date for pickup of a couch and coffee table. After 3 days, no customer service courtesy call, and me trying to contact them, nothing. My local area code number for them goes to North Carolina, Arizona, and other places NOT in my area. No manager available EVER. No one able to help. My next report of this is to the BBB and to the Attorney General's office. read more

Although the young lady that answered the phone was very professional, I had to wait 28 minutes to get a live person on the phone. I had tried to call one day last week and had to wait, I couldn't wait any longer so I decided to use the website to schedule a grass pick up. Received an email back to contact them, that's when I had to wait again. This time it was the 28 minutes. read more

I was waiting at the bus stop in my car with my child since it was raining and a driver from Republic was pulling into my neighborhood. He had a hard time with all of the cars parked on the side of the road so he rolled down his window and started yelling at me and called me a dumb ass. I do not use their services and never will. Their drivers speed through our neighborhood and drive recklessly. I am filing a complaint with the city if Wilmington read more