I was initially impressed with Charlie the owner and his knowledge and recommendations. I ended up getting 3 bids and they came close to the lowest bidder and I ended going with Rescue Rain Gutters. We scheduled, and they could not show up due to a supply issue. They came out the following day and the work started off good but then ran into issues with paint so they had to come out again. There were some minor issues with fit and finish and they came back out to address these. At this point I felt good about their job. Then a week later after their sealer had dried I ran a water test and found several leaks and one area that was not capturing water well. My old gutters that were like 20 years old worked better. We just had our recent rain storm and one down spout fell apart during the storm because they did not secure it with a couple screws. Plus we found that they cracked a couple of edge roof tiles when installing the flashing. I tried to get them to come back out, and they were going to come out... but no show. I contacted them again and they could not come out due to Covid. Then after a month they were going to come out and their trailer broke down. After this radio silence. No follow up and I am done chasing them down to fix their issues. I just paid my handy man to fix their issues and replace the affected roof tiles. I won't hold my breath on their warranty/guarantee. Good Luck! read more

These are very nice people, and they gave me a very good price for the work. However, there were problems with the gutters, especially at the corners of my garage, where the corner pieces dip very visibly at an angle not inline with the rest of the gutter, and now that we've had a little rain just a few months after the install, water is accumulating at one corner very near the downspout, and leaking through the caulking onto the front walk - kind of what we were expecting to avoid by putting in new gutters. Bad enough not to get it right the first time, but it still isn't right after their SECOND try...does that sound good to you??? read more

Rescue Rain Gutters - looks even more out of line in person - Gutter Services Near Me

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Charlie basically lied to me over and over and over until I wrote this review. My name is Isaiah, and I wrote a review earlier singing his praises. He did the gutters on our main house, and did a good job. Much like many of the other reviews, he was a no show on install day, but did communicate that it something had happened and they couldn't get the parts on time. Fine. But then I had him do the guest house gutters. He sent someone I have never met (told me he personally was going to be there and install) and installed brackets on the copper gutters I got that we didn't even order. They weren't copper brackets like Charlie had promised, they were a cheap metal that they had the nerve to spraypaint a copperish color. Only when I called him out on it did he say "oh yeah they don't have copper brackets in stock" Really? But then he said he'd order them, and be back no later than a month from that date to install the correct ones. That was 7 months ago. I've called, emailed, texted, threatened legal action, bad reviews... nothing. He texted me back after my first text (around 45 days after the promise) to tell me he's "way too busy and cant come until October/November" ...of 2021!!! I am now going after him and hopefully get him shut down so that no one else has to go through the total B.S. that myself and seemingly many other people on yelp have gone through. The worst part is that I trusted him and paid him IN FULL and now I am out that money too. Beware of this company and the way they "do business" I am a small business owner and this is not how things are done. DO NOT TRUST THEM, THEY WILL LIE AND IGNORE read more

Charlie came and explained the work and products. He was friendly educated me on rain gutters and answered my questions. He provided me a written estimate. His cost was inline with others, not the highest or lowest, but competitive. As I learned more, I called and he always was responsive to answer my questions. Once I selected Rescue they started within days. Matt and Phil cane on a Tuesday when it started raining and worked diligently to install the gutters. Matt made recommendations during the install and checked with me if it was ok, and accommodated my wishes also. Because of the rain, they waited to complete the sealing 2 days later. We have since had several days of rain and it is so nice to now have gutters after years without. I'm a satisfied customer and glad I choose Rescue. read more

The first red flag was that they were no shows. We had to text them to find out what was going on. Luckily they were able to make it out the next day - literally hours before a rain storm. Once installed, we noticed the wood they attached it to had been horribly cracked in at least 5 locations. They also did not provide a finishing end cap, so we have a sharp edge on the drain and it looks undone. Then the rain came. It did come In fast and hard, but it appeared that the rain gutters didn't do a thing. They seem to be titled and not holding the water. We have sent many emails and left many voicemails with no response. Super disappointed in this company and do NOT recommend! read more

I gave a deposit prior to the job as they requested. The were a no show no call on they day that was scheduled for installation. It took four days to get a response. At that time I said I wanted to cancel and wanted a refund for the deposit I gave them. I never got a refund directly from them after a month of constantly asking and being told that the check was on its way. It took me going through Venmo to get my money back. Extremely unprofessional, I would not recommend this company at all. read more

tl;dr This company is disorganized, misleading and lacks basic respect for their customers. 10 months and my job is still ***unfinished***. Read below for details.... ========================================================== It has been 10 months since this job was started and it is still unfinished. Started April 2021. It is now February 2022. Due to poor communication from Charlie, I picked a liter head that would not work where I wanted it -- unbeknownst to me. Phil, the installer, showed up with the wrong liter head and I told him that was not the one I ordered. Rather than calling to clarify the situation on site, Phil left to figure it out back at the warehouse. After rescheduling for another day, Phil arrived again with the same incorrect liter head. Again, he didn't clarify the issue with HQ on site, but opted to leave. Charlie then informed me that the liter head I had chosen wouldn't work. Phil returned another day ... arriving at 4 pm for a 1 pm appointment without reaching out to notify when he was coming. This was after other no-shows, so I assumed he wasn't coming at all. I was already at my son's birthday celebration at his preschool when he called at 4 pm telling me he was there. Shortly after Charlie informed me that Phil had been fired and he needed to find another employee who was willing to finish the job. At the outset, I had asked Matt to give me a quote for a section only so I could decide if I wanted to go ahead with it. This was not communicated to Charlie and that portion was included in the quote after I had told Matt it didn't make sense to do it on that side anyway. Charlie's quote was unorganized and hard to decipher. The patio section was installed fine. But the mixups with Phil and the liter head left a downspout portion still unfinished. I have reached out innumerable times to try to get them to come finish the job. In 10 months, I have never spoken to Charlie on the phone, despite countless voicemails left on the company line. In the middle of texting back and forth I have told him , "I am calling now", only to have my phone call to the number he is texting currently texting from go unanswered. I have an endless stream of text messages that will go without reply for weeks. When I mentioned the CSLB and BBB in a text I curiously received a reply within 5 minutes ... after weeks of radio silence. It was rather peculiar. ~sarcasm~ It was Charlie's wife who had jumped on the chat and told me that sometimes the lines get mixed up. So were there possibly 2 or more people seeing my texts who were not answering them? I was more than accommodating with scheduling delays due to personal health issues in their family. But after months of showing decency to them, that decency was not being reciprocated -- my phone calls were never returned, there were many no-show appointments, countless text messages ignored. At one point Matt sent me a text message -- dated Monday Apr 26 @ 1:28pm -- stating, "But just so we are clear we have lost money on your job". So due to their poor miscommunication and an employee who was wasting my and their time, they had spent too many resources to make my job financially worthwhile ... so they abandoned it. These are their ethics. Read the other one-star reviews here. They echo the similar themes. Here are some of the unfulfilled statements: Wed, Oct 13: "I'm going to do it myself Is Next Tuesday at 12 ok?" [sic] Tues, Nov 2: "Give me until next week Please" Wed, Dec 8: "I'll have you finished by next Friday." I texted to confirm that Monday, Dec 13th. No reply. I texted Thursday, Dec 16th. No reply. I texted Friday, Dec 17th. No reply. That Friday the 17th text has a notification on it ... "Read 12/30/21" ... So he got the message a good two weeks after it was sent and still didn't reply. My most recent text, on Jan 4 2022 ... "Can we schedule a time to complete this job that started in the first half of 2021?" No reply. It's now February 1, 2022. read more

We had a pretty straight forward job requiring a continuous length on a second story. The price was fair and competitive. The team was friendly and efficient. The work was clean and fast. When we have rain we will be able to see how it all works, but I'm optimistic. If you asked me today, I'd recommend their services. read more

I just had a complete raingutter system installed at my house today by Rescue. It was a great experience from start to finish. Charlie was great in providing me a quote and an installation plan for my house's raingutters. He was extremely responsive to my questions and was very accommodating to my requests. Charlie gave me the best quote out of the three contractors while providing me superior hardware and workmanship. Charlie provided me all the good stuff in his quote for my raingutter system that poor homeowners like myself don't even know exist let alone request them in the quote, such as hidden hangers, 3 inch round downspouts, etc... I gave the go ahead on Sunday night to Charlie, and a crew showed up at my house Monday morning ready to rock and roll. The job completed later in the afternoon, and I am so very pleased with the rain gutter system that Rescue installed for my house. I cannot recommend them highly enough! read more

This company apparently used to be Easy Flow, Inc and when I had used them initially several years ago they were great. Then in 2019 I needed a "tune-up" since one of the gutters was sagging and they came out to adjust which was also done well but the communication with them was a bit of a struggle. So now I need an adjustment for another run of gutter (sagging) and have been trying at least half a dozen times to actually connect with someone. After my initial call it took a few days for someone to call me back and then they also texted me to set an appointment but that was poorly communicated. It was not clear on what day or time someone would come by but someone apparently did come by unannounced when we were not home. So I tried a bunch of times via calling, texting to arrange a solid date and am not getting any replies so I am giving up and finding someone else. Needless to say customer service is dismal or nonexistent. Avoid this company. read more

Charlie was very thorough and professional while giving us a quote for new rain gutters. After three separate quotes we decided to go with rescue rain gutters. Matt and Phill did a great job installing the gutters and were very thorough with each request I had . Highly recommend !! read more

Had Charlie and his guys install a 6 inch wide rain gutter in a critical area of our home back in May 2021. It is critical because we have roof slopes that direct all the water to this one area and we have had flooding there in the past. The guys came and did a good job but never added the foam to block the leaves which was a big part of this job. Charlie promised he would have foam put in. I paid in full and have reached out to him every month since May. He never finished the job and now with the rains I have found not only does it plug up with leaves due to no foam, the rain gutter is not sloped properly and holds water. Today I had to get on the roof and try and clean the gutter and found all the anchors are bending and coming apart. This is a totally botched job. I am an easy guy to work with and Charlie or his staff will not call me back. Do yourself a favor and find another company. read more

I saw an advertisement in our monthly coupon book that everyone gets in the mail. Called them on a Sunday...no answer, sounds like the phone hung up on me. Requested more info on their website...24 hours later, no reply. Called two more times on a Monday...no option to leave a voicemail and it sounds again like they quickly answered then hung up the phone. IF I CANT GET A HOLD OF YOU TO GIVE YOU BUSINESS....HOW DO I KNOW I CAN GET A HOLD OF YOU IF I HAVE A PROBLEM WITH YOUR WORK? I will take my business elsewhere. read more

I really wanted to give Charlie 5 stars, but unfortunately he did not finish the job. He was very nice when he came out to give an estimate. We scheduled the installation shortly after he gave us the estimate. We even opted against getting other quotes because we liked him and wanted to support his business. One of Charlie's guys, Phil, came out to do the install & was also very nice. During the install, I expressed a concern over the corner box and potential leaks at the seams, but both Charlie & Phil assured me that there would be no issues with it & if there were, there is a one year warranty on it. The next night was very windy & my wife & I were unable to sleep because of the rattling of the newly installed gutters. When I texted Charlie about it, he said that he would come out in the next few days to tighten them & to test for leaks. Charlie never showed up. When I texted him again, he said that he had been sick & that he would come by in the next couple of days. Again, he never showed. It rained today & we discovered that there are two leaks in the seams, at the corner box and the drainpipe, confirm my concerns. When I called Charlie he did not pick up. I wish I was leaving a better review, but unless Charlie can rectify the situation, I can't recommend Rescue Rain Gutters based on the work they did. Update: Charlie got back to me, apologized for the delay in doing so, and had his team come back to our house. All the issues we had were fixed. It rained yesterday, and there don't appear to be any leaks. It was windy this morning, but there was no rattling. All in all, we are pleased with the work now. read more

Not sure what happened. I received a text message from Charlie saying he would be at our house on a specified date and time to give us a quote to install gutters on our house. We waited but Charlie was a no show and did not bother to text or call. So we got a quote from a company that came when they said they would. read more

Charlie and the entire team were a pleasure to work with. They were fast and efficient in their measuring and provided an on the spot estimate without the expectation that we need to make a decision there and then. They also provided some advice and options for one section of the house by the front door where a 'rain chain' may be better than a traditional downspout. Again, no pressure one way or the other when it came to that, but it was nice for them to make suggestions and provide alternatives. Their prices were competitive, and so we agreed an installation date very quickly after that which they were able to accommodate. The installation team was led by Charlie's son, Matt, and again we felt that we were in safe hands. They were efficient, polite, very skilled at what they do and had no hesitation in asking questions and making recommendations during the install ( ie, do we want a downspout here or over there etc). The installation was hassle free, efficient and professional. In summary, we are thrilled with the end product and i would have no hesitation in recommending them. A pleasure to work with. Thanks to Charlie and the team..! read more

Charlie came out and took the time to answer all my questions and explained everything to me. He gave me a very honest quote and didn't pressure me at all. I had a couple of other quotes from companies that came out and they seem like they were in a hurry and we're pressuring me to say yes on the spot. Rescue Rain Gutters did a great job installing our new gutters and they look really good. Charlie made me a promise and he delivered. Thanks Rescue Rain Gutters! read more