amazing work...on time and professional. Thank you Andre!! Identified and addressed the issue quickly, they come highly recommended.

We discovered a leak on 7/10 and called American Home Shield. They assigned these people to my case. The first person came out on Tuesday walked around the house without touching anything and said his boss would have to come back with leak detection equipment. They were supposed to come between 8-12 today (7/17) a week after the problem started and they KNOW we have no water in our house. They no called no showed today. I've been calling and emailing and no one answers the phone there. No one calls back. No one responded to my messages. And now they're closed for the day and it's another weekend without water. I'm going to tell AHS if they are about to lose a customer over this. We've been with them 6 years and have never experienced anything like this. How rude and unprofessional to just not bother communicating with someone and just not bother showing up. They're supposed to be open from 8-5 or 9-6 whichever site you want to believe. But sure enough at 3:30 on Friday their voicemail says they're closed. Hope they all get to enjoy their weekends. I won't be. UPDATE: Finally got them on the phone, told Whitney I was recording the call and she told me the equipment they needed to detect my leak had been broke on Friday and had now been repaired and someone could be out Wednesday. I never got a dispatch email so I had zero faith she'd scheduled anything. Tuesday morning, I had this email: "Good morning, this is Rescue your air and drain. I wanted to make you aware, the equipment needed to perform this job is not available. I do apologize for the inconvenience. As soon as the equipment is available, we will reach out to get you back on schedule. We have already made AHS aware as well. Thanks " read more

I have been waiting on them to show up to fix our problem for more than a month. Five times they have had to reschedule the appointment (We rescheduled 1 additional time), often times, they would cancel it the same day of the appointment - costing us multiple days of lost vacation to sit around the house waiting on no-shows. I only went with them because my Home Warranty company referred them - I've already canceled that job. IF YOU WANT SOMEONE TO SHOW UP - DO NOT USE RESCUE YOUR DRAIN! UNRELIABLE!! read more

Will not rescue you from anything. Will reschedule day of a heat advisory and tell you to go another 9 days without air. The lack of urgency, empathy, and customer service was extremely disappointing. I would not recommend them based on my experience. 0/10. Avoid at all costs. read more

Absolutely abysmal customer service and shoddy workmanship from start to finish. The front office never answers the phone. Text messages and emails routinely go unanswered for days, and when they finally reply the responses are incomplete and useless. They removed the old water heater, left a spill on the driveway, and walked away without a word. The new unit was installed flush against the drain plug so any future leak would have nowhere to go. They charged $175 simply to "hook up" the 220-volt connection and didn't even bother to screw it in. As if that weren't enough, they ruined a brand-new carpet in a bedroom and offered neither an apology nor a cleaning crew. Just a promise that the general manager would call. A call that never came. On top of it all, the hot-water recirculation problem they were hired to fix remains unresolved. Save yourself the time, money, and headache--hire someone else. read more

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I DO NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!! They rescheduled my appointment more than three times without prior approval on times and day's. Customer service agent was rude and very nonchalant when called regarding my concerns! And my items still are not fix TODAY!! They rescheduled me again!!!! And please don't get scheduled on a Friday or end of the day appt, the technician will really reschedule to get their weekend and evening started then they will blame it on parts not arriving yet! Run..... NOT WALK.... FAAARRR AWAY FROM THIS COMPANY!!! read more

I had an issue with this company with the lady who answers the phone, Whitney. I left a few messages and asked for assistance. She never called back. I spoke with her when my hot water tank was finally installed. The water was cold. I was told to call the home warranty back-even though they just left. I did as I was told. I called her back and she placed me on hold for 10mminutes then disconnected the phone. I called back four times and she never answered. This is very rude. I am filing a BBB complaint for the rude customer service and always charging these high prices for modifications they claim need to be fixed. I saw them do nothing more than place the hot water tank in and removing the old one so I am not sure what 700.00 was needed for modifications. I think they are very greedy and Whitney was super rude and I am terminating my home warranty contract and going with someone else and hopefully they are not going to be an option going forward. It is not only with this, but I had an issue with them for my air unit a few years ago too, btu Brandy made things so smooth and had a better customer service etiquette, that we appreciated. I want to add that the young man who installed my hot water tank called me back after I called him. He was professional and apologized and came back to resolve it. Sometimes all customers need is an apology and a plan to resolve the issue. Whitney and Rescue Your drain are the worst and I hope I never see them again. read more

I would never recommend this company for anything. They had to reschedule multiple times. They had to remove trim around the attic to remove the furnace and never put it back, they damaged my attic stairs and would not take responsibility, blamed it on poor installation. They screwed a metal strap to the attic floor to hold up the attic stairs because they wouldn't shut. Then they just left it screwed in the attic causing a tripping hazard. They moved boxes in my attic and piled them on top of each other crushing items and making it difficult to maneuver. They didn't put them back and now I have to move everything out of the attic just to get to my Christmas boxes to put my Christmas items back in the attic. They never pulled city permits, etc.. the list goes on and on. read more

I am a long time customer of First American who arranged service with Rescue Your Drain on several occasions. Each time there is a problem with miscommunication, no shows, or rescheduling without my authorization. Today 12-11 was no different. I have text msgs between them & me confirming 12-11 between 10-2 but they failed to show indicating the appt was for 12-12. They have ignored calls,text, and contact from 1st American as well. Due to poor customer service and lack of accountability, I do NOT recommend this company. read more

Andre was knowledgeable, professional, and prompt. He was friendly and he explained things in a way that we could understand. He worked tirelessly to fix our problem over the course of 3 days. He always returned when he said he was going to return. I felt safe with him in my home and felt assured that we were in good hands. He was a knowledgeable expert and he took great care of us!". read more

"Fast friendly service." We highly recommend. Technician was professional, courteous and let us know when he was on the way.

Johnny was the plumber sent out to fix a leak in the faucet at my washing machine. He showed me the problems and fixed them quickly. he also educated me on preventing frozen pipes, which I really appreciated. I was very pleased with the service. read more

Do not use these people, Jeremy came and gave the insurance company an estimate for a water heater replacement. But his out of pocket price was $1,100 for me to pay. He tried to charge me for a vent that comes with a new tank,a THP PIPE that was on the other tank just screws onto the new one,a gas line it was nothing wrong with the one on the old tank and hot and cold lines which is a part of installation. This company in Marion Arkansas are crooks if you don't know anything about HVAC get a second opinion from someone who does. These companies will try to rip you off!!! Now you didn't receive any money from the insurance company or me!!! BEWARE PEOPLE read more

"Second time Recuse service our property. The technician Jeremy came out both times. He was friendly, answered questions we had, perform the work in an efficient and timely manner. Thank Jeremy!" read more

I wouldn't trust them to fix my paper airplane's AC. At the direction of my home warranty Rescue Air and Drain was sent to my home. From my first visit on May 23rd until my 5th visit on June 18th I still DO NOT have any air. I am now out of a great deal of money and vacation time and still hot in 90+ degree weather. The timeline is listed below: May 23th My scheduled service window was 12-5pm and they arrived at 7:30 pm; determined my 2 ton condenser needs replacing May 29th Finally contacted about replacement parts and the greater than $1,000 that I would have pay outside of the home warranty coverage. June 6th 10-2pm scheduled for install; Rescheduled at 12 pm due to family emergency for the tech June 7th 10-2 pm scheduled for install; Rescheduled to June 10th at 3 pm due to other jobs taking longer before mine June 10th arrived at 10 am installed a 2.5 Ton Unit(instead of a 2 Ton Unit) because the first technician requested the wrong size unit. A few hours later the air was not cooling, the unit has an oily substance leaking, and electrical wires were exposed. June 11th They returned and discovered that my brand new 2 ton AC Coil was not working with the incorrectly installed 2.5 Ton Unit that they requested and installed. June 13th They returned with a 2.5 Ton AC Coil to hopefully rectify the issue, it did not. I notified them on June 14th it was still not working and I had to continually call them until they scheduled a return visit 5 days later. June 18th I am told there is nothing else they can do and that I would need to get an electrician to rectify an issue they started and they would notify the home warranty company. June 19th Notification has not been provided to the home warranty company in order to schedule an electrician. You would think that after nearly a month of dealing with them there would be some urgency to get this completed. I am out over $1,000 and I still am not closer to having a functioning air conditioner unit. read more

They had to repeatedly come out over a 3 month period. The last service call they were beyond rude to me. When I called for help, the company dismissed me and refused to work on the unit they installed previously. I have used RYAD for years, and spent thousands of dollars to only be treated like a piece of garbage. I do not recommend this company, and will NEVER use them again. read more

Where oh where do I start. I really thought long and hard before posting a review as I know how important reviews are to me when I am making an informed decision about using a company. Let me say that I wanted to give this place a chance but even as I write this review, they have STILL failed to meet the mark. It all started on May 19 when I noticed my air wasn't cooling properly. I placed a call to my home warranty company (that review will be posted too) and they assigned company called Rescue Your Air..... let me first start by saying they should call the Arkansas Secretary of State and change their name immediately because they did everything but RESCUE MY AIR! I should have suspected they were full of shit when I noticed their name had already been changed from Delta Heating and Air to Rescue Your Air.... usually when companies change names they're running from something.... in my opinion, probably a bad reputation. Needless to say, they told me it would take a week to get out so trying to understand I waited. An extremely nice tech came out on 5/27/22 by the name of Josh, he was professional, very knowledgeable and gave me honest answers to my questions. After a quick look he noticed my compressor was out. He explained my options and let me know someone from his office would be calling to finalize next steps..... here's where the nightmare of this story begins! I received a call a day later with the details and let them know I wanted to proceed with the repair through my warranty company. I called the warranty company as well and was told that they were ordering the parts and they should be ready in about a week. I was headed out of town so my patience was fine with the week as temps were rising but I didn't have to be home to endure. The warranty people approved the repair and told me to work with Rescue Some Other House's Air (because they didn't Rescue mine) to schedule a day/ time to complete the services. During my week away I called to check on the parts through Rescue Somebody's Air (because they didn't Rescue mine) daily. Literally day after day and no one answered, called back, responded to emails, voice-mail or even initiated a call to me. By Thursday I was getting irritated so I called First American to complain. They explained that the parts had been ordered but Delta (the other name Rescue nobody's Air users) has to pick it up from the warehouse and schedule a time with me. I called 10 more times that Thursday and no one not one person called back. On Friday I'm fuming as my trip is coming to an end, temps have reached 100 degrees and still no call to schedule. I called about 6 times on Friday morning and finally reached someone. I told them what First American explained and asked when were they coming. They offered to come Monday but since I was traveling and didn't want to chance missing them, I asked to be scheduled on Wednesday 6/15/22 between 8-12. By the time I arrived at my house the temperature inside was 102 degrees and with an illness, there was no way I could stay. So I bummed a couch or two until Wednesday in relief that my air was getting fixed! Hooray !!!!! Sike! On Wednesday morning I got up with anticipation and relief that this nightmare was finally over. I waited patiently as my assigned repair window dwindled slowly At 11:30 after not hearing from anyone u called to see if the tech was in route, of course no one answered. I began to call First American and decided to look at my account while I wait on hold. Somehow First American had me listed from 12-5 and not the 8-12 that I originally agreed upon. Irritated but not petty I decided to hang up and wait, basically just happy it was going to be fixed, a couple of more hours wouldn't kill me, right... think again! Around 2:30 after no communication from Rescue Their Own Air (because no one rescued mine) I called to see if they had an ETA on the driver. ETAs can only be provided if someone acknowledges your call or calls you back. Of course by now I know the routine so I called back every hour on the hour. At 4 o'clock I finally got someone who told me that the cancelled my appointment because the part wasn't available when they went to pick it up that morning . I went from sad, to mad, to angry to furious in seconds as questions puzzling me: 1. Why didn't someone inform me? 2.When did they find out? 3. Where you just not going to say anything? 4. Why was my appointment rescheduled in the first place? 5. What kind of shit hole company are you running? I went back through my phone to find the people I communicated with when this all started, Josh and Fred. Fred came across with some authority so I reached out to him. I told him what happened to me and that no one called. He was very apologetic and told me that he would make it right he said no matter when they get the part he would personally make sure I get serviced even if it's after hours. I guess my exhaustion read more

Rescue Your Air & Drain - From 5-19 to 6/23 from 12-5 pm..a joke - Heating & Air Conditioning/HVAC Near Me

We had a leak left by builders. When the patch failed 20 years later we called and the technician Jeremy responded quickly and identified the issue and corrective actions needed. Scheduled for the next day to help with our schedule. He completed the job quickly and efficiently. His professionalism and work ethic were amazing. 10/10 would recommend. read more

Today is 6/29/21. They installed a new water heater on 6/21/21. We were told we'd have hot water by 5:30 that day and we're still waiting. They came back out on the 24th and said a piece was broken and they would be back on the next day to replace it and they never showed and didn't call. We called back that day and still haven't received a response. Don't use them, find someone who knows what they are doing and know what it means to be professional and is responsive to their customers. UPDATE 7/8/21 *** We finally got some hot water, but we realized they removed a short 50 gallon tank and installed a tall 40 gallon tank which is causing a code violation because the air ducts are now resting on top of the tank. I don't understand why the correct hot water tank one was not ordered. On 7/2/21 we were told they would be back this week to install the correct tank. Today is Thursday and we still haven't heard from anyone, nor has anyone else been out to rectify the situation. We have tried calling again several times and just keep getting voicemails and no return calls.  I'll be contacting Code Enforcement and BBB because they were paid in full on 6/21/21 and the service is not completed correctly yet. read more

They didnt show!! They left a voice mail, instead of letting the phone ring through. They asked me to call them back to confirm...6 tries later, someone answered "oh sorry, we're across the bridge now.. we cannot come back" THEY WERE NEVER HERE to do the job they contracted to do!!! read more

Andre from Rescue Your Air & Drain was amazing. I'm not familiar with the technicalities of the situation it felt as if he resolved the issue in a very timely manner, and he helped to explain some of what had occurred. I would definitely recommend him to others. read more

They were reluctant to give me a morning appointment in the morning because "the tech is not normally in that area before noon". I explained that due to my work schedule, only a morning appointment would be possible. They gave me an appointment for 8am-12pm more than a week away. The day of the appointment, they claimed that the tech "had an emergency" and would not give me another morning appointment. I guess they only have 1 HVAC tech and he/she decides when and where they will work. read more

Company replaced garbage disposal and toilet. I was pleased with the response time and competency in replacing both. The technician, Johnny was good and explained installation processs. read more

This company is very friendly make you feel like you family, they always come in the time frame. My air had been out since this summer no one could seem to find the problem. Let me tell you about Andy !! He took his time found the problem and got us back and running. This man loves his job you can tell by his pateince he shows towards customers by listening to them, and solving the problem.. read more

My home warranty company sent this company out and the Tech broke my drain. I reported it and of course the tech denied the damage. I then called the company back and was told by someone name Brandie that because their tech said he didn't do it then there was nothing they could do to help me and that I would need to file a new claim (meaning pay for their technician damage). Very unprofessional, no one calls back when they say they will and only cares about the money. read more

My home warranty company assigned them for my AC. I completed the claim on the weekend. Monday morning I received a text asking if a time was good for me. Technician was timely and very pleasant. Once he arrived my air was blowing snowballs within minutes! I recommend this company to anyone. read more

I have a pipe that burst in my home and has caused some flooding and significant damage. I have a home warranty through American Home Shield and they referred me to Rescue Your Air & Drain. After waiting all day for my scheduled appointment - I receive a text stating that my appointment is being rescheduled because I was not at home. I was perplexed as I have been home all day. After reviewing my home security footage - The technician that was scheduled to service my home did not ring my doorbell. I have security video confirmation that he walked up to my door, placed a "We Missed You" sign on my door, and walked off. When he got out of his car - he did not even close the car door showing he had 0 intention of servicing my home. My home is flooding and the technician couldn't be bothered to ring my doorbell. read more

Very knowledgeable & personable. I even got my appointment a day earlier than originally scheduled. Brennan was very courteous and explained what he was doing while the work was in progress. Definitely would recommend and use their services again. read more

We called May 30th about a hot water heater not working and they sent an HVAC guy Instead of a plumber. He relit the pilot light and left. We called a few hours later telling him it had gone out again and that it was probably the thermocouple. We called the guy a few days later and he said he would check into it. It is now the third week without hot water and we can't get in touch with them. Their main number has never picked up. They were recommended by American Home Shield. read more

This company was recommended by American Home Shield whom I have had for years. This is the first and last time this company will ever be used by me. I put in a request to have my garbage disposal fixed but when he got there: it was working. I had already paid my deductible with AHS and this guy stated he would let the company know he didn't do anything. This company billed out that they serviced my garbage disposal. read more

This contractor keeps closing service requests and not completing the job. American home shield keeps opening service requests and even after scheduling an appointment the request was closed so inimagine whenni call them monday they will tell me the requedt was closed and still will not keep the appointment. read more

A pack of liars and thieves. They were sent to replace my water heater by First American Hime Warranty. I was told I needed $640 in modifications to install a water heater that should have been replaced at no cost by the warranty. I got two other plumbers' estimates and was told that no modifications were needed. I took delivery of the replacement water heater and paid $250 out of my pocket to a different plumber to install. Both First American and Rescue Your Air and Drain are crooks. Avoid both at any cost. read more

Rescue was called out by American Home Shield for a service call on a tankless water. The tech showed up without any tools and performed a "diagnostic" on my water heater without even removing the cover plate from the unit. He looked at one error code, after being told that it was throwing multiple codes, and that was it. The water heater itself was leaking internally, dripping onto the electrical, and ponding in the bottom of the unit. All of this the tech would have been able to see if he had bothered to even take off the cover of the unit to perform a true diagnostic. Instead, they sent in a report to AHS three days late and offered to flush the system as a "repair". I contacted the owner, sent him pictures and videos of the leak and informed him that flushing would not repair the unit. In fact, it would most likely flood my attic. I also explained how his tech did not do his job properly by performing a true diagnostic on the unit. Instead of owning up that his tech did not do his job properly, he told AHS that I did not want to repair the unit and wanted a cash out...forgetting to mention that the unit could not be repaired and his "repair" was likely to cause more damage. I work in this industry and had a licensed master plumber come double check my findings and they were confirmed by him. If you are expecting quality work and good communication, I would strongly advise against using this company. read more

Used our home warranty to call in a request to have someone come and look at our sink that was backing up with water without a reason. We were assigned Rescue Your Air & Drain. I am SO IMPRESSED with the professionalism and knowledge of the two men they sent out there. One was named Fred. He was super knowledgeable, knew exactly what the issue was and explained what was going on. He also looked at another issue were we having. Took the time to explain that issue, what he did to fix it and possibly what would need to happen in the future if it kept happening - the part was just old, but was working now and he said it could keep working for years. He fixed both issues and was gone in less than 30 mins. I am always worried when repair men come, but they both were just so nice, respectful, knowledgeable I was so impressed and would recommend them to anyone who needed a plumber. If we have any future plumbing needs I will request this company and this plumber. Thank you for a valuable experience!! read more