I found out about Residential Heating and Air Conditioning through a Reddit thread. Multiple people had had good experiences, and I was interested in either replacing my boiler (which is old but still works) or getting a heat pump. Based on what I'd read and what they told me, I decided on a heat pump from RH&AC and I love it. My installers were Brett and Charlie and they were really professional, smart, and knowledgeable. There was an unexpected challenge they ran into and they resolved it without really troubling me at all. Everything went great for me & I'd trust them for this kind of work again in the future. read more

I just had Residential Heating and Air conditioning do a tune up on my ac and furnace they were/are wonderful to work with. many years ago I needed a new furnace I had about 4 or 5 people come out and give me quotes. I chose Residential because of the way that they will back up their work. they installed the furnace and ac. The city inspector came out to check out the furnace and ac. He said who did the work? I told him Residential heating and ac. He said I will just sigh off on the job, I said what do you mean. He said their work is far superior to any other company. I needed another furnace 14 years later I called and Residential helped me out even with some financial issues on my part, they took care of everything. Timothy just did a tune up on my ac and everything is perfect. Thank You Residental Heating and Air Conditioning. read more

We had excellent service with Residential Heating and Air. We have dealt with a few technicians working for this company and they have all been polite, friendly, and respectful. Brice, and Charlie, came to install a new air conditioning unit for us. It was clear they new what they were doing and worked great as a team. Brice did an excellent job of explaining our new system to us, he asked us if we had any questions, and he got the unit installed quickly and efficiently. We will definitely be using Residential Heating and, Air in the future. read more

If I could give a zero I would. Spoke to manager Rene regarding an installation of an air conditioning unit installed in 2017. From other inspections we were informed the unit it too large for the space, thus not cooling properly and consuming too much energy. Rene was extremely combative and refused to answer my questions. Ask to hear the recording of the conversation if you need proof. Not even a current customer and would never be a future costumer. read more

Worst experience ever. Renee has the absolute most disrespectful attitude. I went into the office to discuss a problem in person. One of their techs did not hook up the wiring correctly when installing my furnace and I had to pay $400 for a different company to come look and tell me that they didn't hook it up right (which I have documentation of). I overheard her talking about other customers rudely on the phone. Then she came to speak with me and refused to hear what I had to say, threw the paper I handed her and said to get out. I AM taking this higher and to court if need be. I have all the documentation needed including a video showing her utter rudeness! Asked for her name and said she was calling the cops over it. I have that on video as well. Found out in the video that her name was mentioned by the front desk woman so I didn't need it anyway. read more

Terrible. I called them to check out my Carrier furnace (2 years old) because the heat exchanger was overheating. The tech came out and told me basically everything in the furnace needed to be replaced because it was so dirty. My house was a flip and they told me that the builder had been running the furnace without a filter and basically destroyed the brand new furnace. I was quoted $2,800 to replace the fan, motor, and heat exchanger (the bulk of the internal parts of the furnace). I was also told the warranty wouldn't cover the parts. Needless to say, I was shocked to hear my brand new furnace basically needed to be replaced. I called Abel Heating & Cooling (much better reviews) to give me a second opinion. The second tech came in and immediately noticed that I only had three cold air return vents, not nearly enough for the size of my house. Upon further inspection, he said the unit itself looked fine. A bit dirty, but nothing that couldn't be cleaned. My main issue, however, was the the furnace was not getting adequate cold air supply. So even with the $2,800 fix proposed by Residential Heating & Air, I would still experience the same problem. Do yourself a favor and call another company first. Not worth the diagnostic fee. read more

Made an appointment waited hour, called and they said they would call back after getting a hold of the technician and never got a call back. No one ever showed up and no one would answer my calls or return my voice mail. read more

Interesting to read these reviews. So many talk about rude customer service, inept installation, and faulty equipment. Funny not funny we have experienced all of that. Having purchased a condo unit with a 40 year old A/C unit, we felt it would be prudent to replace it sooner rather than later as the gas in older A/C units is being phased out and harder and more expensive to replace. Being new owners, and never having an HOA before, we went with this company, which we were informed is the ONLY business we could use. Our less than one year old A/C unit has failed twice now, with the company telling me it's now my problem because we have "old lines" what ever that is. I am truly shocked at the attitude of Renee and her confidence of my wrong doing. We are the customers, your company has installed faulty equipment, and now you tell us it's our problem, not yours? Meanwhile we sit in 90+ heat suffering, yes you're getting the part, yes you will repair your faulty equipment, then what ? We just wait for the for the next breakdown. I hope anyone reading this will learn from our mistake and hire a different company. read more

I needed to replace my central air. Got three bids. I went with Residential because the sales person was very knowledgeable about A/C, as a plus they were the lowest of the 3 bids. My original unit was 2 1/2 ton. it was too small: my home is 3,600 sq/ft and very long. Our sales person (Dave) had a good idea to go with a 3 ton condenser and a 4 ton air handler. This really made a difference - we now get cooling all the way at a long run of duct. Took them one day to replace the condenser and air handler (Carrier). Did a nice job of insulating the line set. Workmanship was top notch. read more

Scam - stay away I purchased $278.86 worth of duct cleaning on my house, where the tech told me that they would clean the Furnace & Filter, Funace Chimney, Water Heater, Water Heater Chminey, Dryer Ven, Central Air & Ductwork. All of the above have been marked as done. However, a month later when we finally turned on the heat - there was dirty air and bad smell coming from the furnace. There was also noise come from the furnace - so right away we turned off the furnace and called Centerpoint Energy. Center point came to check and see where the smell and noise coming from - as the guy pulled the Furnace fan out, we saw an incredible amount of debris in the wheel and inside the furnace. There goes another $150 for a job that Residential Heating was supposed to do. I called Renee at the Residential Heating shortly after, and she basically told me that there is nothing she would do for me. Bottom line - do not use them. Use CenterPoint Energy - same price for better service read more

So I took advantage of a groupon that these guys put out for $40 for $99 worth of duct cleaning (or something like that) and they got some techs out relatively quickly to do the duct cleaning. While they were here, they talked me into having my dryer vent and water heater done too. i *hate* having things like this done, but know it's an expensive, necessary evil. So when the tech suggested that my water heater was maybe going to fail soon, I was, well, thinking he was going to try take advantage of me. The next afternoon, I went to use the hot water and it was cold. Yep, as predicted, the water heater did fail. In a rather less than good mood I called up the nice folks at Residential Heating and Air Conditioning and made a stink about it. They then proceeded to give me the most awesome service I've ever received. 1 - The tech they sent out (within 2 hours) was the most pleasant, service minded guy ever! 2 - When he didn't have the part - he went out and bought one and had everything running that afternoon. 3 - Residential Heating and Air Conditioning treated it as a warranty job. No charge for the repair! I couldn't be happier. I also couldn't give these guys a higher recommendation. Way to turn my frown (super grumpy frown) upside down. Thank you! read more

I had purchased a new heater from them 2 years ago. I called simply to get new filters. Easy Enough.... WHAT A DISASTER!! Worst customer service of my life. I have never written a review for any reason before but this experience was so HORRIBLE that I felt I owed it to my follow Minnesotans. NEVER CALL HERE! read more

I had a Daikin A/C unit added to our pre-existing forced air furnace. I chose them since their bid was considerably lower than their competitor. The A/C install took 2 days since someone had called in sick(?) that day, not ideal but ok. We ended up needing to upgrade our breaker box and went with the electrician that they used. It took almost 4 months to get our rebate from Xcel, but not sure if that was Residential or Xcel being slow. Overall I'd use them again- I'm happy with the work they did and based on my experience nothing ever goes exactly as planned when hiring a contractor to do work on the house. The inconvenience of having the install take 2 days is outweighed by the lower bid, and they threw in a duct cleaning for the inconvenience. read more

I'm not sure why there are so many negative reviews for them. I have 2 rental properties and use them for our home. They've always been great to work with and know what they are doing. Would highly recommend. read more

I spent $578 to have my air ducts and furnaces cleaned by this company. The next day I noticed dust and wood dust collecting on the floors of some rooms. I stuck my had in some of the ducts and pulled out dirt in several cases. I called and they came for a second service call. In this case I reached into the ducts and to my dismay I still pulled out dirt from one of them, with the technician present! he just game me a shrug of the shoulders like, "what can you do"? I stuck my own vacuum down many of the ducts and heard a lot of clinking. Who knows what's still down there? read more

Called their after hours line 5 times at 2 am. No heat. Winter night, home with a baby. No answer. When they came the next day they wouldn't discount my fees at all. They also charge a $150 just to come out. Total scammers. Don't use them. read more

This review is overdue, but lately has been even more deserving. Residential saved my life. I bought a house with a furnace that the realtor and homeowner lied about--it was leaking carbon monoxide. It was in the middle of the coldest weather we had seen in years. Residential worked with me around the clock to make my house safe to live in while still getting a new safe and efficient furnace. They showed more concern for my safety than anything else. I was amazed at how quickly they got the work done and how supportive they were in handling the difficulties I had with financing after just buying my first house. Later they fixed the heating issues on my finished basement (thanks to a bad "do it yourself" job the previous owner attempted). Once again they were fast and did excellent work. Residential will always have my business. read more

Just got off the phone with these people. Sounds like they are scammers just like the other reviews say. I have a leak in my Central air and she would only disclose that the first hour of service costs $149. She would NOT tell me what any additional hours of service would cost. She would also NOT disclose how much the freon R22 would cost for each pound. These people are get their foot in the door and take all your money scammers. Don't use these people. Call up Ray N. Welter Heating instead, they were upfront with all their labor costs and freon costs with me and I didn't even ask. They are just very truthful and transparent. These people are not! read more

Running a special on duct work cleaning so I called and scheduled an appointment. As soon as the tech got to the house he started "working" my wife and telling her that it was only a maintenance special and that our ducts would need much more work than that. Asked them to leave and not come back. total bait and switch company. Don't fall for their "specials" it is just a scam to get them into your home so they can scare you and tell you the world is going to end unless they do a much more thorough cleaning. read more

I just had this company install a Daikan mini-split A/C in my 110 year old house 3 weeks ago. The install took 2 days. One for the hardware, one for the 220V electric hookup. (Uptown Heating and Cooling does this in one day per other posts on Nextdoor, just an FYI). I tell the installer I want the units centered over the windows per my conversation with the salesperson. Installer says "Oh we cannot do that. I wish the sales people would stop telling people that they can install directly over the windows." So now I have to figure out where to install them, and where they will fit. Then installer says "the electrician will be out tomorrow to run the wiring. He will show you how to use the remotes and the units once they are working." Electrician shows up, and when done, says "Oh, I don't know how to use the remotes, you need to read the manual." Super helpful. Then I realize later that night that the ceiling fan/light and a bank of 4 outlets in my kitchen don't work. So I call the company to let them know the electrician must have connected or disconnected something incorrectly. Now, while the woman at Residential is very concerned about me paying the last half of the bill, she tells me it's a "coincidence" that the ceiling fan and outlets are now not working, and she is pretty sure it is not their responsibility. We then argue for 15-20 minutes about how this could be possible since I haven't touched the electrical in over 15 years. She tried to give me the analogy of "how sometimes a furnace can be worked on, and then the water heater can go out at the same time - it's a coincidence." I informed her that this is not a coincidence, and that well, her analogy is TWO DIFFERENT PRODUCTS. Not the same electrical box where work was just done on a few hours before I noticed the issue in the kitchen. I give up arguing with her and get the direct line to the electrician. He says, "I will be out tomorrow morning," coincidentally, the Friday prior to July 4th weekend. He texts me at 1:41pm and says he can't find the key. I panic thinking someone has taken it, my neighbor goes over to the house and sure enough, it's right where I said it was. He never even went to the house, just wanted to start his weekend early. So I wait a week to see if he texts me back, and nothing. So I text him a week later and ask "Hey Jim, were you ever going to come back and take a look at the electrical? That was on July 11th, and have had absolutely zero response from him. So. Unless you want horribly crappy service and some of your electrical disconnected (and then told it's your responsibility to pay for the fix), you may want to think twice about using these folks. It is unfortunate, because the product is good, and I am enjoying having air conditioning after 17 years in my old house, but the service is abhorrent. I wouldn't do business with these people if they were the only ones in the area. Luckily they are not. You can do better than Residential Heating and Cooling. read more

Furnace having a problem that started last year. Called out a different company last year, who could not determine a fix for the problem. As winter started up this year, the issue returned. This time I tried Residential Heating & AC, and within a few short minutes the furnace was repaired and working like new. Service tech did a great job. Was very courteous and took the time to explain my furnace and the steps he was taking during the repair and annual tuneup. Will certainly be calling these guys again if I run into any issues. read more

They had the best price of the 3 quotes we received from companies. The customer service was fantastic. Showing up on time and getting the job done as quoted goes along way for us. The service people were polite and efficient. Highly recommend you talk to this company. read more

Only use these folks if you want to make your household sick and spend a bunch of extra money and time. After getting terrible service from Home Service Plus, we realized that our (less than 2yr old) AC was still under partial warranty with Residential Heating and Cooling who installed it, so we reached out to them. Sadly, it was the last week of June and with the July 4th holiday, they could not send anyone out until the following week (despite temps in the high 90s and a heat index of over 100). When they finally sent someone - the guy said we need a new part and that the part is SO rare that they have to order it. *sigh* Okay. Our house is like the 9th level of hell right now - but sure. The part takes forever to come - and they tell us when it arrives that it is broken, so they have to send it back...that will take another week they say. A week passes - oh, guess what - the part did not come! It is now July 16th and we still have no air - now they are saying it will be the end of the week. In the meantime, our cats have become ill because it is so hot in our house that they are both dehydrated - so we spent over $300 at the vet to get them fluids and constipation support, and over $300 on a window unit for our bedroom. Our 4 and 6 year old kids are miserable - so much so that we've actually sent them elsewhere to stay because it is unhealthy for anyone to be in these temps. We had a close family friend die - and we had to bird-bath the family from a bowl of water in the bedroom before the funeral because it is the only bearable room in the house. We've explained that the heat is brutal and is making our pets and kids sick - but that does not seem to expedite this company in any way. This is not a company that cares about your well-being - or kids - or animals. If the previous owner of our house had not used them - there is NO WAY I would give them a cent of money. It will feel like a miracle if we can get service from them before August. I would not recommend this place to my enemies. read more

Awful, we called them when our furnace went out because they installed it (previous owners) and their number was on the side. After waiting 6 hours, the tech told us we had a cracked heat exchanger, it wasn't under warranty (9 year old furnace) red tagged the furnace and tried to pressure my husband into committing to their overpriced bid on a new furnace there and then. We got two more different techs out for second and third opinions, neither of whom could find evidence of a cracked heat exchanger. Turns out it was a dirty flame sensor! I'm so mad and am going to be fighting them on the $200 charge for a "diagnoses". They are scam artists. Also their quote on replacing the furnace (which absolutely doesn't need to be replaced) was way higher than other quotes we got as well. Do not use them! read more

I used Residential when I purchased my house- it came complete with the original 1902 gravity heat system (you know, the big octopus looking thing that takes up the whole basement and costs $300 a month to run). Well I wanted that thing out and a new efficient heat system installed the day I closed on my house. The worked closely with my realtor and myself to assure that they could get it done as soon as I closed and in as short of a time as possible. The coordinated getting an asbestos team to remove the old gravity heat system and providing me with electric portable heaters for the 2 days without any heating system in my house. They were incredibly professional and great to work with. They also kept the house really clean while working. They even followed up a few days after everything was installed to get someone to walk me through maintaining and operating the new heater and air conditioner. The also coordinated assuring I would get my $300 from Centerpoint. On top of what great service they had, they were also by far the cheapest estimate for the job. I will be calling them for all my heating and air needs! read more

I had a new furnace and ac installed last spring of 2016. I have had no problems,fit finish after install was great. and they had the best quot out there for the brand i was looking for.good customer service. read more

I used this company for the first time with a Living Social coupon special for duct cleaning. The offer was $40 for $100 off a duct cleaning by Twin Cities Duct Cleaning. The servicing company is actually Residential Heating & Air Conditioning. I spent some time on the phone asking questions and after hearing about the 3 different levels of duct cleaning (each more $$ than the basic coupon offer) I decided not to schedule my cleaning until after doing some further research. I compared prices online, and searched youtube for videos of duct cleaning. I found out the prices quoted by Residential and the description of the different levels of cleaning were accurate. They were also listed in the BBB and had an A+ rating. I called back and scheduled my duct cleaning. The two technicians arrived on time. Derrick and Autumn were very professional, considerate of my two cats, and were here for almost two hours. I selected the Rotobrush service. My ducts had never been cleaned since 2006 when my house was renovated and supposedly cleaned after the construction was complete. Derrick answered all my questions and pointed out a lot of tips and told me that my 2-story rambler would not have benefited from the Xtreme clean level duct cleaning. He told me to clean my ducts every 3-4 years especially with my two cats. He said I needed to change those furnace filters now! I found out that because I have two furnaces (separate smaller furnace for the lower level) that I would be charged extra for the 2nd set of ducts. This is something they should have made clear on the phone. In the end, I paid $354 total and felt that it was within range of what I was prepared to pay. I would definitely recommend them to others and have put them on my list to call back in 2017. read more

We have used Residential for many years in both our old home and current home. We have always been very pleased with their services and professionalism. I would highly recommend them! read more

We want to warn others not to use Residential Heating & Air. Our 7-year-old, 80% efficient Carrier furnace quit working and we called them to send a technician to repair it. He said our blower motor was seized and the heat exchanger was cracked, which is dangerous because it can cause carbon monoxide to leak into our house. He used a probe with a camera and showed me a "crack" -- a 5-inch straight line. He said the warranty on the furnace was 10 years for the original owner & 5 years for the subsequent owners. Since we're not the original owner, we were past the 5 year warranty. He quoted us $600 to repair the blower and $2,000 to repair the heat exchanger - a total of $2600. He said another brand new 80% efficient furnace would be $3200. Or if we wanted to upgrade to a 96% high efficiency furnace, that it would cost $4700, but had a $500 rebate (cutting the price to $4200), as well as an energy tax credit of between $500-1000 dollars (cutting the price to $3700-$3200). So we figured it made sense to get the 96% high efficiency furnace for practically the same price as the 80% furnace. We opted for one with a variable speed ECM motor. They said they could install it the next day. He left. Then 20 minutes later, we got a call from another guy from Residential who said his name was Scott, who said the tech who came to our house had "made a mistake." Scott said he'd written the wrong model number on our invoice, but not to worry, the furnace they'd be installing was exactly the same as the one we signed up for, except for two things: It would be 95% efficient instead of 96%, and the rebate was $400 instead of $500. I specifically asked him a number of follow-up questions -- about the ECM motor, about the tax credits -- things like that. He assured me the only differences were 1% of efficiency and $100 in rebates. He said that the 95% unit had a much quieter motor, which was better for my small house because the 96% motor would "just howl." He had a very used-car salesman kind of tone, which gave me a weird feeling. So after I got off the phone with him I immediately looked at the different units on the Carrier website. It turned out it was a very different furnace, especially what he said about the motor. The 96% furnace we signed up for had a variable speed motor, the 95% furnace had a MULTI-SPEED motor, which sounds the same but it's not. The variable speed is quieter and more energy efficient than the multi-speed -- the exact opposite of what he had told me on the phone. Also, the Carrier website said the 95% furnace had ZERO in rebates, not $400. And I also looked up the energy tax credits, which were not $500-$1000, but $150 ....and had expired the previous year. No tax credits, no rebates, and a furnace quite different than the one we initially agreed to buy. I called Scott back and confronted him with this, and he stumbled around for words but obviously had no reasonable explanation for his dishonesty. We cancelled. I also got on the Carrier website to see if perhaps they would honor the 10 year warranty even though we're not the original owners. When I typed in the serial number, it showed the warranty as being 20 years on the heat exchanger and 5 years on all other parts, no matter if you're the original owner or not. So that meant that our heat exchanger was actually still under warranty. Given that he was dishonest, I decided to have another repairman from a different company come to give me a second opinion about whether the heat exchanger was actually cracked. He inspected my heat exchanger and found no crack whatsoever. It was perfectly fine. Since my blower motor was indeed broken, he pulled it out to replace it and then thoroughly inspected my heat exchanger again visually from underneath -- again, no cracks. He replaced my blower motor and got the furnace back up and running again, for $500. We then held a carbon monoxide testing device up to several of my vents, which showed there were 0 ppm of carbon monoxide -- absolutely no carbon monoxide coming out -- further evidence that my heat exchanger was just fine. The second repairman said that unfortunately these types of scams are all too common in the HVAC industry as a way to sell new furnaces. He said the "crack" he showed me on the camera monitor was probably just a seam in the exchanger. He said a lot of these guys come up with pretty elaborate ruses to really convince you of things ("But he showed it to me on camera!") but that really, it's unfortunately way too easy to trick an unknowing homeowner. read more

Two people came to our house while we were at work to clean our ducts. I came home to dirt all over the house, doors and gates left open so that our dog subsequently peed in the living room and a giant gash in our back hall wall. I called to let them know that this was a less than ideal situation to come home to. Renee called me back the following business day and essentially attacked me for not leaving "specific instructions" on what NOT to do while in my home. Turns out the common sense approach of leaving a house in the same state as you find it doesn't make sense to this company. I was attacked over the phone with extremely rude, aggressive, and irrational behavior from Renee who claimed her staff would never track dirt in my house or leave a gate open. Besides the fact that this woman was incapable of taking any ounce of responsibility for staffs' actions, most importantly, this was hands down the most aggressive conversation I've ever had with anyone on the phone. I would not waste your time or money with this company. Their staff are horrendous to work with. read more