The employees here are less than friendly. The actual techs and docs are okay, but the opticians who help with glasses and the guy who "works" a desk in front are the worst. Had a broken pair of glasses that were only a few months old. One of the arms just fell off. No fault of anyone. Put them on a side table, picked them up and the arm came clean off the frame. No break. Took two weeks and 2 days to get them back, after being told a week. I finally called and magically they had just come in that day. Picked them up about an hour after I called them. Then about three weeks after that, they broke again, this time we realized that while they broke in the same spot, they were different frames. Okay great. They had replaced the glasses, not fixed them. So back to Rosen to get them fixed again. Not a break, they had fallen apart. After several minutes I was told that the charge to repair would be over 100 dollars. Really? They had already been repaired once. I feel like they lied to me about the first fix. I feel like they had the frames in stock and when I called they put his lenses in a new pair because they had not been repaired in the two weeks before I finally called them, then when the new ones broke, (totally different style "arm"), they wanted to charge me over 100 bucks to fix them. I asked for a copy of the prescription, took a couple of minutes and left. Went to another optometrist the same day, they fixed the glasses while we waited and gained three new patients. No charge btw. I would not recommend Rosen to anyone, ever. Oh and we weren't crazy about them after the visit in January as the optician who "helped" with trying on frames didn't say more then ten words to us and made my grandson uncomfortable and feeling rushed. Husband and I had planned on all using the same eye doc and we are, but it is NOT Rosen. 8 star docs, 3 star staff, 0 star customer service. Plenty of other choices out there! read more

Friendly service and very knowledgeable staff (longevity in years and experience in talking with them). I have a difficult prescription, and they've been extremely helpful and accommodating in trying to get me in the right frames and contacts. I've been super happy with all my visits here! I just keep coming back. Good selection of frames. Multiple doctors with specialty backgrounds, including high prescriptions. Good parking. Easy online of phone scheduling, including some after business hours options. All staff I've worked with have been great, friendly, helpful, caring, knowledgeable. That says it all! read more

Went here a few times and you will die waiting in their wating room. They will call you for your appointment, perform a preliminary exam, put you back in the waiting room, call you back to do something else, then send you back to the waiting room.....forever. Also, I requested an appointment online for an eye glass exam, but they performed a contact lense exam--and charged me for it. I didn't need contacts. When I said this, they said that they had already done the exam, so I'd have to pay and that I would need contacts eventually anyway because *enter condescending tone from Dr. Ashley Tary* "You're not going to wear your daily contacts for two days anymore, right?" In looking at other reviews I changed my review from a 2 to a 1 as it appears they have been called out for this in the past. Shame on you for taking advantage of people. read more

I am not a patient there (nor will I be, I think)--this is just a warning about their "24 hour emergency" line. There is a very helpful sounding part on their website all about "don't go to the ER", call us even if you're not a patient, we're here to help. You call the number and it tells you all lines are busy and to leave a message and you'll get a call back in 15 minutes. Well, I called about 6pm on a Wednesday because my eye was in very bad shape--pain, severely bloodshot, discharge, the works. You will never get a call back. It's just voicemail as near as I can figure. They are not available to help. I called 6 times over the course of two hours, and left two voicemails. I was trying to be patient because I did NOT want to have to go to the ER--cost, time, and it's flu season. I would have at least appreciated just *talking* to someone qualified to determine if I was having an emergency or not. I only have two eyes, and I need them both. I ended up going to the ER, sitting in chairs for 4 hours, then finally getting my eye tended to. I burst a large blood vessel and had scratched my cornea. At least after that my eye was clean, and the numbing drops had given me some relief. I was called back the next morning at 8 when their offices opened. Unhelpful. They may be a perfectly fine practice, but they should not advertise that they offer any sort of manned emergency line or any services after normal office hours if they don't really have those services. read more

I started using this location about 10 years ago when I needed glasses and went to Lens Crafters. this was that stores internal eye care place. the doctors are excellent in both their skills and experience, and they go that extra distance to make you feel extra comfortable. The recently moved to this new location in Ronnies Plaza where they have exclusive care over your eyes and carry their own lines of glasses. you may have to wait a little longer for your glasses, but you get quality merchandise and combine that with the customer care and you have a recipe for a perfect store. Rosen optometry takes care of all of our families eye care needs.. read more

Rosen Optometry used to be associated with LensCrafters, and I loved them then. I used to work a few miles from that location, but when I changed jobs to one 30 miles away, I still went down to Crestwood Mall to see the Drs. Rosen. They are both so friendly and very good at what they do. I have never had a problem with insurance or billing .They hire great receptionists and opticians - the experience never disappoints. The drive is well worth it to me - so if you're close, you have no excuse! read more

My experiences with Rosen Optometry and Dr. Karen have been wonderful. The staff behind the desk, as well as those who give the eye exams, are friendly, knowledgeable and helpful. They do a good job of explaining what your charges are for and what the insurance covers. Dr. Karen is excellent. She is an expert in her field. Dr. Karen takes time to explain your test results both positive and negative. She talks to you and not at you and she listens and answers your questions. At times you find yourself talking with her about everything but vision. Both Dr. Rosen and her staff make Rosen Optometry a truly professional place. read more

Dr. Ernst is great in explaining the result of my eye exam in detail. When I was with the optician, she was helpful in helping me to choose the right frame for me but was not giving me any explanation of the charges. She just blurted out the amount I had to pay. I have the high option eye insurance but was surprised to see my out of pocket charges was so high! Like double the charges as compared to my other 2 prescription glasses in the past with all the protection included. read more

I've bought glasses at the big name 1-hr places, online, and in high-end glasses boutiques shops but Rosen Optometry beats them all. Their staff was friendly, courteous, knowledgeable, patient, and helpful. They fit my children and I for glasses and my wife for contacts. When my daughter didn't love how the glasses she picked looked on her, they exchanged them. Amazing customer service! Their selection was great and well priced. I will be back! read more

I've been going to Rosen for over 20 years and am continually impressed by their services. They are one of few optometrists in the area who work with gas permeable lenses and actually know what they are doing. I was having terrible eye pain today and was sure I had something in my eye. I called right when the office closed and was surprised that my call was actually answered. The receptionist asked me to hold so she could call the doctor, a few minutes later she returned and asked if I could come in immediately and said the doctor was going to turn around to come back and meet me for an appointment. I don't know many doctors that would turn around when on their way home on a Saturday afternoon to help a patient. Dr Karen Rosen treated me with respect and showed no frustration whatsoever with seeing me after hours. I am very grateful and much appreciated with the service I received today. read more

I went to Rosen in the fall of 2015. Several weeks after my visit, I received my Explanation of Benefits from my insurance and my out of pocket owed was $0. Then, after the first of the year, I started receiving bills from Rosen for $36.00. Again, I checked my EOB and called my insurance (VSP) and was told I owed nothing. I called Rosen and was told the charge was for a non-billable service. I explained that I was never informed of this non-essential service being not covered when I was there and the person on the phone was rude and told me to pay or they'd send me to collections. I said I wasn't going to pay as I wasn't informed they were providing services outside my insurance. Well, as you know, we have very little control in these situations and they started sending notices and leaving very terse messages. So, I paid the charge today to protect my own credit. However, I would not recommend Rosen Optometry due to their deceptive sales practices. The woman on the phone today told me that I had been billed for the same service when I was there in May 2015 and had paid it without an issue, however, that day I also paid over $400 for glasses and this random $36 charge was buried in with the other charges. You try to help the little guy by supporting local businesses and every once in a while, you come across a shady one. Lesson learned here. Enjoy your $36, Rosen Optometry, hope it is worth my advising everyone I know plus all of Yelp to avoid your practice! read more

Dr. Tary is excellent but the front desk staff (Peaches) is extremely rude, unhelpful and provides inaccurate information. I received a bill for over $100. The response I got from Rosen was that my insurance denied the bill. Not true. My insurance never received the bill. I was on the phone with Anthem who then called Rosen's front desk while I was on the phone. An exasperated Anthem rep got back on the phone with me and said he was directed to call the next day because their billing person wasn't there. I'm not sure who's "fault" it was in the end but Anthem was helpful and Rosen front desk was rude to me and Anthem. This continued on...my forth appointment I requested why I was billed different costs between appointments 2 and 3. I asked for a detailed bill and they couldn't provide anything. They had to submit something to insurance so why couldn't I, as the patient, see that? I told her it doesn't make sense, all she could show me was a code of "E3" and a cost of ~$150 and ~$85. Her (Peaches) reply, "well i don't know what else to say, it certainly makes sense to ME." She passed me off to another lady who had a much calmer, kinder demeanor but still couldn't give me specific details of the cost difference between my appointments. I also requested a prescription be sent to the pharmacy instead of buying medicine through them. The front desk response, "if you want we can send a prescription but it will be MUCH more expensive through the pharmacy." Again, this wasn't true. It was much cheaper going through the pharmacy. It's irresponsible for the front desk to say it will be much more expensive through the pharmacy. Everyone's pharmacy benefit varies and there are coupons that pharmacies can use to lower costs. The front desk can't say with certainty what avenue will be cheaper. It's a shame I left the office with such a bad taste in my mouth. Dr. Tary really is great but I don't think I can handle the rudeness of certain front desk staff members, lack of information on their bills and inaccurate information from the front desk staff. read more

Never in my life have I felt miserable after a doctors visit. As an America's Best patient for almost a decade, I decided to support a local business for a change. I went online to Zoc Doc to search for a local optometrist that accepts my insurance. I came across Rosen Optometry and scheduled an appointment with Dr. Ashely Tary on Zoc Doc specifically for "eyeglasses." Upon my arrival, I enter into a small office with about six female staff members. Two of the ladies were having heated personal conversations on their phone in front of patients. I felt uncomfortable immediately. As I was walking to the to the receptionist to sign in, I felt a slight, negative vibe from the staffs. Maybe, it's because I'm the ONLY minority in the room? I ignored it and moved on. I told the receptionist, I'm here for an eyeglasses exam, she requested for my driver's license and insurance card for registration. I handed her both cards with my CORRECT full name and signed the patient form with my CORRECT name and got seated. One of the staff called "Kahanh" to go into the room. I ignored her. She called a second time and pointed at me. I immediately felt insulted. I replied I'm sorry did you call my name? She said yes. I told her my name is "Khanh." she looked at me and pointed to the room. As I entered a testing room, I was offered the glaucoma testing for an extra fee. I declined. The staff seemed offended. Later, Dr. Tary was ready for me. I came into her exam room and told her I'm here for an eyeglass exam one more time. She offered the Glaucoma testing again, I asked her if my insurance would cover it. She said there are two types; one is $39 the other is include with my exam. I opt for the one included. She asked me if I was wearing contact lens. I said, "yes, I've been going to America's Best, and I've worn Acuvue 2 for over 14 years. Is there another brand that you recommend?" She told me the Acuvue Oasys or the daily wear are the best. She asked if I wanted to try on the new contact lens brands. I agree. Never did I request for a contact lens service nor did she informed me my insurance doesn't cover it or that would be responsible for the service. Little did I know, the week after I got a surprise bill with an incorrect name "Kahanh" after correcting my name several times to the staffs. The bill was for a comprehensive exam, refraction, and contact lens services. I politely called the office to asked about the bill. The receptionist was rude and very hostile, she told me I had two choices, either I pay the remaining balance off or they will report me to the collection agency. I asked to speak to the supervisor but got hung up instead. Never will I return to this office! I would recommend this office to someone who is looking to be insulted or ripped off. read more

This was a horrible decision to use this office. My vision insurance had changed this year and I could no longer see my eye doctor of 17 years. I had read reviews on Rosen and it was convenient to my home. Dr. Steve Rosen did not see to care that I had been successfully wearing Acuvue 2 lenses successfully for 17 years with no issues. He almost made fun of me and stated that there are many new options of contact to try. The dailes he tried to sell me were hundreds of dollars more and then he told me if you are not going to try the dailies to go with Acuvue Oasys. I decided to take his advice. A Month into wearing the new Oasys brand my vision became blurry and the contacts no longer felt comfortable in my eye. I went back to my old doctor and she diagnosed me GPC and that I could not wear contacts for two weeks and return to the Acuvue 2 lenses. I am not a candidate for steroid drops(traditional treatment) since I am currently breastfeeding my baby. After two weeks and returning back to the Acuvue 2 I am till having no success and might have to wear my glasses for 2-3 more months. This is horrible for me since I am an active person and I have not worn glasses in many years. I hope that this situation does not happen to anyone else. Trust your gut and do not let these doctors talk you in to a fancy new lense so they make more money. I will never step foot in that office again as it has cost me money, eye irritation, and multiple stresses. read more

I have been going to Rosen Optometry for 8 years and I always feel welcome, from checking in to the prescreen then the eye exam and even the frame selection. The staff is great and thorough and the doctors are superior. Dr Steve is an expert in treating children and has put all three of my kids at ease. My four year old even chose her very own pink glasses and loves to wear them every day! My husband and I see Dr Karen and she is the best Optician I have ever been to. This Eye Doctor's office comes recommended by everyone in my family; I would never go anywhere else for our family's eyecare needs. read more

the best eye care i have ever had. i have a very difficult prescription. dr. karen rosen took the time to order as many contact lenses as needed to get it right for the perfect fit and sight. i have not seen so clearly since grade school and i am 43 years old. she did not charge a fee for the many extra visits and truly cared to get my vision at its best. no optometrist has ever done this. i cannot thank her enough. i will always come here as i know i am well taken care of. read more

I have only great things to say about the staff at Rosen Optometry. They go above and beyond every time I am there. They are kind and attentive to their customers. Dr. Tary takes her time and is very thorough in her examination. She answers any and all questions I have. I would highly recommend Dr. Tary and the staff at Rosen Optometry to everyone. read more

I've been seeing Dr. Steve Rosen for 3 years now and have been thrilled with the service. On Saturday morning I woke up with some pain in my eye so I called their office and they were able to fit me in that morning. I'm so glad they had Saturday hours and I was able to see Dr. Steve because we caught the first stages of a corneal ulcer. That's healing up nicely and I'll continue to see Dr. Steve for all my eye needs in near future. read more