I brought my car in for the 1.5 hour service. I was told by 3 different sources that it would take an hour and a half. So I made arrangements to drop my car off 30 minutes before my appointment, per their request. Came back 2 hours later and they hadn't touched the car! They told me they were backed up and I'd have to wait! I advised them that wasn't able to and left. Worst customer service ever!!!!!! read more

TC and Shane were fantastic. Thank you for your help in finding the right car for our family. We will continue to go back and purchase our next car at Ressler Belgrade Montana because of the amazing customer service, professionalism, and quality. Thank you!! read more

What is the point of making an appointment on a Monday afternoon, if an oil change still takes1.5 hours? This is not service. I'm only here because my car came with a service plan. Otherwise, I'd just get a full synthetic oil change at anyplace that gets it done in 20 min or less. "Well, we have an excuse, because some part of our service department has a something-something not functioning." You're a service department. It's your job to keep things running. Now I'm supposed to trust you with my car. Not impressed. read more

This is what you get when a dealer has a geographical monopoly on the Toyota brand, I guess. Other reviews say they've gone downhill, I guess I got here at the valley floor. My sales experience was pretty standard, I enjoyed working with Annika, but I did have to put down a $1K deposit on the 22 Tacoma I was buying at MSRP off website spec. Was cheaper than buying a certified used with a bunch of miles, thanks Covid-stock-shortage. Anyway, the deposit agreement stated that I would agree to stop shopping and wouldn't buy elsewhere (which I did, big mistake), and they would do their best to deliver what I ordered. I was advised I'd have to wait 6-8 months for it to be delivered, NBD. Well, 6 months comes and I call for an update and it's almost there. Then it shows up, and I get a call to come in and sign the invoice on a Wednesday morning, said I would try to make it in by Thursday, but couldn't get out of work and missed that (my bad). Got a frantic call Friday morning threatening that if I didn't get in to sign the invoice that day, they'd sell it to someone else. So I went in and asked them if we could talk about the deposit agreement we had both signed that they were planning on violating after holding my $1K for 6 months. When the sales manager was forced to sit with me he explained the threat was a joke. I got no actual apology. I felt pretty bad for the poor salesperson that has to work for that guy. Ended up buying a TRD lift kit, specifically asked about warranty terms and how it would be covered. They told me as long as I didn't drive it off the lot before they installed it, it would have a 3 year coverage, so I left it there for another week. They didn't seem to have any issue with that same truck sitting on the empty lot for a whole damn week once the invoice had been signed. Well, one of the shocks went out about 14 months in. Got it in for service and they told me that it needed both rear shocks and a bunch of ancillary parts replaced. Asked if it would be covered by my warranty / service plan, was told "no, because I took it off the lot before they installed it, which meant a 12 month warranty." Politely informed them that I did not in fact drive it off. Now they need to call me back. When they did, they said the one shock would be covered by the warranty, but that's all that needed to be replaced. Bushing on the other rear shock was noted by the technician to be smashed but they told me I'll just have to wait for it to fail to get it covered by warranty if I didn't want to pay out of pocket for that. So then I have to ask them to include the technician's original recommendation in the service notes for both shocks and all the other parts that they will now not be doing. I mean, I get that technically that's what is going to be covered for now since that's what's broke, but it just feels kinda shady. And, not that this is specific to Ressler, but I've only taken the vehicle off of paved roads 6 times in the 14 months I've had it, and none of those were complete off-road (all dirt roads). A lift kit should be able to sustain a few trips to Copper City and Leverich, won't be buying TRD kit next time. Found out through the process and reading some reviews that the ~2800 they charged me for the lift kit is over $1K more than the MSRP for the thing, which Billings has listed at $1440 (before labor I assume). Still, even paying retail I got charged for that much labor even though other dealers say it takes between 3-5 hours. Caveat emptor and all that, but don't expect anyone here to shoot straight with you. The one star is for the lower level sales and service folks who are all really pleasant and seem to want to do a good job. I don't think they're managed very well unfortunately. I'll be using local service outfits or driving my truck all the way to Billings for dealer service once I'm done with Ressler, wish I had read more reviews before buying here in the first place. My next purchase will be in Billings or out of state. read more

Man these people.... it seems that they don't know how to do there jobs or just want to take your money and kick you out the door. I asked for my personal information to shipped to a different address. they assured me on that it will be shipped to the right address. to then mail all the information to wrong address. Its hard to get information emailed. they say yes by the end of the day. but I had to call for 2 weeks to get something emailed!!! I asked when will the plates be mailed to me. telling me soon and they got it covered. to then tell me 3 months later that the car will need to be registered. and that there are no plates cause that my responsibility. we finance with chase. I fought for a low interest rate. telling me "don't worry about it we can refinance later, with lower a interest". to just come back in a couple months for the bank to tell me we don't do refencing. "THEY LIED TO YOU" "we stopped refinancing in 2020" It just lies and bad customer service. the monopoly on Montana must be easy business to screw everyone that come though that door. even the manager was rude couldn't even look me in the eye when I ask questions. I warn everyone go elsewhere. it not worth dealing with these people most don't know the answer until boss says so. read more

Made a service apartment well in advance. Got text 2 hours before suggesting I cancel or it could take "all day" for an oil change secondary to no staff. Pathetic. Huge inconvenience. Avoid. read more

Bought a new truck at the Chevrolet side. After getting moved around through the online portal I called and spoke with a sales rep and then went in. Brendan was awesome at getting everything lined out and taken care of. Wasn't any pressure to buy. That part of the experience was great. The downside was when I went to get an accessory put on that I had bought with the truck. Called and left messages a few times with no response. Then called Brendan the sales rep, who on his day off, got them to call me back in 30 minutes. After getting an appointment made and getting in for the work to be done, it looks like poo. Now I have to take it back in to get redone. Brendan gets a big A+ The rest get a meh. read more

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I've been trying to trade my car off to them for months. Finally find a vehicle, they said I could have the vehicle after it got done with repairs, and they will call me when it was complete. So I was driving out to my storage unit today and saw the vehicle I was supposed to buy already sold to someone else. This has happened to me four times now. If you're going to buy a vehicle from them make sure get it the day of and not wait for them to call. read more

Unless you have to go here, don't. Mechanics don't care about your schedule. They won't give any legitimate timelines. Came in to pick up my vehicle when instructed and then proceeded to wait for another 45 mins while they pointed fingers at each other for why my truck wasn't ready. Pretty standard experience at this place. read more

I traded my bronco sport that i bought a year ago from Kendall Bozeman & got the bigger Bronco. Annika was my salesgirl & Ben the finance manager were AWESOME!!! My daughter got the sport at Kendall & also traded hers in a couple months ago for the bigger one at Ressler with Annika, she had such a great experience so we went to her too. Everyone there is so friendly & straight up with us, i felt so happy leaving there & not second guessing myself at all. I highly recommend this dealership they are so honest!! read more

I was very pleased with my purchase, everyone I spoke with and met could not have been more pleasant. Vinny the youngman who did my introduction to this $128,000.00 phone charger. The young man in finance also was very pleasant, the entire experience was a positive one....too bad I could not have done this in Billings, Mt. the home of " The Clown " show when it comes to buying any motor vehicle...... Eli the gal that helped me from the first phone call was very nice to speak with and I got what I wanted and I paid top dollar for it. John J. Nazarian read more

I had a service appointment today at 1:30 pm. We live about 60 miles from the dealership, approximately 1 hour drive. when I arrived at 1pm I was told they were too busy to accommodate my vehicle and I would have to come back another day. So $20 in gas and basically a half day of my time meant nothing to Ressler Motors. I have spoken to other people today that would give this dealership a zero rating. BTW I have used Ressler for service for years, so I was familiar to them. Definitely a thumbs down read more

Ressler has really gone downhill. I was extremely happy with the purchase then service of my Toyota with them a decade ago, but in no way will I ever deal with them again. They should be avoided, period. Specifically, I have two Toyotas and have started looking at buying my third. Ressler is the obvious choice. I called and they told me quite rudely that now they are only selling to people living in Gallatin County--not anyone in adjacent or nearby counties, places that have no car dealers at all! "Not even people who have bought from you before and have had service done with Ressler for a decade?" Yup, that's correct. Talk about ridiculous business practices! Then service--for many years they were very good about helping me with a very small recurring issue, something that takes them only a minute or two to do when I stop in. They've never tried to charge me for it and in fact it was a verbal part of my purchase agreement a decade ago. Well, most recently they finished and the person in charge handed me a $33 bill! For one or two minutes work, no less. I objected and she pulled it back saying "next time..."--it was obviously all a preplanned way to get rid of me (remember I'm looking for a new Toyota now, no less--a $50,000+ one). I will say the people in their parts department have generally been helpful, but when I call the three closest Toyota dealers Resslers' prices are almost always pretty significantly higher for the same exact items as the other two. Hopefully Ressler will go out of business soon. With their attitudes these days, they seem to be aiming for that. read more

Trash. I drove from Helena for a brake special I scheduled. Since it was no longer January, she wouldn't honor the brake special I scheduled. Just completely drove 180 miles for nothing. I will NEVER go back there. read more

Do not get work done at the Chevy ressler. They charge more than any place in town and do low quality work. They billed me $800 over what they quoted me to do, and have incredibly disingenuous business practices. I had to take my truck in twice, and they agreed to do work that they didn't even have the tools to do, so now I have to get it worked on again. Leadership from the manager Brett was incredibly poor, and there were obviously no systems in place to fix any mistakes. Only positive was Mike in the service department, he was very helpful. Overall horrible experience though. read more

DO NOT SELL YOUR CAR TO THEM. CLASSIC BAIT AND SWITCH! I called Ressler and talked to a representative to get their Kelly Blue Book price estimate to sell them my 2008 Subaru Impreza. After completing their questionnaire, they emailed me a KBB Instant Cash offer of $1,666. The representative told me that Ressler frequently offers more than the KBB Instant Cash quote and almost never goes below that, only in cases where the car is in much worse condition than what the owner reported. When I went to sell the vehicle, the Ressler employee who inspected the car came back with an offer of $917- nearly half of the KBB offer Ressler gave me days ago. The reasons he gave were that 1) the car's shocks needed to be replaced and 2) there was hail damage to the body. I had the car fully inspected with a licensed Subaru mechanic to prepare to sell it and THEY FOUND NO ISSUE WITH THE SHOCKS. I still have this paperwork. Furthermore, when I talked to Ressler to get my initial quote, I wasn't asked about hail damage. My car had a few superficial, coin-sized dents that are barely noticeable, no cracked paint, and the Ressler employee had to point them out. Given that minor hail damage was one of the 2 reasons why Ressler ultimately offered $750 less than their KBB Instant Cash offer, they should have specifically asked about this before giving me their first quote. Finally, I found the Ressler employee I worked with in-person to be rude and condescending. I told him I didn't understand why, after answering all their questions over the phone, he would point to 2 things I wasn't asked about but he considered significant enough to drop the car's value by $750. He told me that I didn't know enough about my car to be able to answer the questions correctly if I had been asked. He never showed me a side-by-side comparison of Ressler's initial KBB estimate and his own inspection of my car's condition, so I have no idea how exactly he came up with his final offer of $917. I warn everyone to avoid Ressler Motors. They are not honest. They will bait you with their "instant cash offer" and try to rip you off by pointing to minor, or totally fabricated, issues once they get you in the door. Ressler needs to seriously review how it conducts this part of its business. Hands down, the worst experience I've ever had at a dealership. read more

We were on a business trip from out of state when our truck broke down. It wouldn't start so we had it towed to Ressler as they were the closest Chevy dealer and said they could have the truck looked at on Wednesday, 5/4. We called on 5/4 to check the status on the vehicle, but couldn't get anyone to answer the phone. Once we finally got ahold of Ary in the service department a few days later, she told us the vehicle would be seen on Monday 5/11, we didn't hear from her again despite all week, until 5/13 when she said the vehicle was ready. We flew back to pick up the vehicle and we're amazed at the condition of it. There were grease hand print stains all over the inside, our driver's side speaker was blown, our tire was 20psi under the required tire pressure and our shocks were in horrible condition (they charged for a diagnostic and drove the vehicle 5 miles so they would have noticed it). We attempted to speak to someone while we were there about the condition of our vehicle, but they were all busy. We've been trying to contact someone to speak to about our experience and the damage to the vehicle, but they're giving us the run around. We finally received a message from someone in their loan department (our vehicle is not even financed) for this complaint on Wednesday, 5/18. Kasey from the loan department couldn't tell us anything about our vehicle repair, of course because she's in the loan department not the service department so she couldn't answer our questions or concerns, nor would she pass us off to anyone that could. If we could give this place 0 stars, we would. The service is awful and we wish we would've read their reviews before we had our vehicle taken there. Our vehicle shook the whole way home because of the shocks and is now in a local repair shop, where even they were astounded by the condition of the vehicle and that Ressler would let us drive it back to CO with the unsafe condition of the shocks. Save yourself the hassle and Integrity of your vehicle and don't take it here. read more

Ressler Motors - Grease stains left in the vehicle - Car Dealers Near Me - Bozeman, Montana

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These guys are awesome. Steve the GM, Jon the head of used cars, and Nick Watson were all fantastic throughout my entire buying process. After having a truly disastrous experience with another dealership, Ressler took awesome care of me: from the end of my old truck's life through the purchase of my new truck. They repeatedly went above and beyond what was necessary. I would recommend them to anyone and can't think of another dealership with whom I'd rather do business. read more

Had a wonderful experience with Ryan Ghormley at Ressler! He helped me narrow down my search and find a perfect new vehicle for me. He was easy to talk to, knew his stuff, and made the process smooth and easy. Thanks again! read more

In a recent service visit, I found myself sitting in a waiting room surrounded by customers and employees who were not wearing mask despite the state mandate. I spoke to the manager and was told that the owner explicitly told them not to enforce the mask mandate as required by the governor's executive order because he did not want to lose any business to play mask police. I guess the implication was that it was better to jeopardize our health then lose a few bucks. Clearly safety is not a concern to this business which begs the question what else they may do to make a few more bucks. After 15 years of being a loyal customer, they will not have my business anymore. Avoid it, especially if you are in a high risk group. read more

I purchased a truck from Ressler last December. I also purchased a Leer topper and a decked tool box system and lumber rack. Over $3000 from the accessories department. This is a work truck. I recently had building plans and took bags get wet. The topper is allowing water into the bed of the truck. The Ressler rep said toppers aren't water proof and it's leaking due to high wind. Seems like they don't want to warranty their work and product. Now I am spending my time contacting Leer to get this taken care of. My company has purchased 4 new trucks from Ressler. That will not happen ever again. read more

Seems to be pretty standard with car salesman: most of them are fairly reasonable, the finance managers are scum. I had pre-approved financing at 4.2% and this finance manager told me the best rate they could offer me was 10.75%... on a used truck... I laughed and walked out. I would not recommend Ressler motors to anyone. They're gonna try and screw you Update: I dropped my truck off to take care of my airbag recall. They took care of the airbag, but also returned my truck with grease on the passer seat, my audio equipment didn't work, and things missing from my center console. Quality of work is very subpar. They're service advisor is somewhat professional, but I was not impressed with their team and I do not trust them to work on my truck. I would never recommend anyone take their vehicle go Ressler for service. Furthermore, I have heard horror stories from some of my friends that have taken their vehicles there for basic service. For example my friend has toyota care on his 4runner and brought it in for a free oil change and it was returned to him with its front skid plate missing. Quality of work was beyond bad and I'm certainly unimpressed and will never be back read more

I had a dead battery on my car & it had to be towed to Ressler. Tanner got me taken care of the same day & let me know the service was covered under warranty. They also gave me a courtesy ride from my house to pick my car up. Tanner was accomodating, quick & kept me abreast of the issue with my car. Highly recommend Tanner & Ressler Motors! read more

Sad to see Ressler deteriorate over the years. The owners need to sit in service and sales all day to experience the poor attitude of employees recently, the inability to hire good people and keep them, the general attitude of I don't care that permeates the dealership. Sad, used to admire them read more

Long overdue review! Went in to check out a Tahoe they had advertised on their website; however, when I arrived they couldn't locate the vehicle! Ryan took me over to the VW dealership thinking it might be over there getting something done. While we were over there looking for the Tahoe, I spotted a VW CC that I liked. Ended up buying it same day. To this day the vehicle is running strong and though I didn't get my Tahoe, I'm still happy with the service I received from Ryan. Thanks again Ressler Team! read more

Not a first time buyer from Resslers but their sales guru has resurrected every used car salesman stereotype in the book - and I won't play their games. I only hope that the Wonk who is behind their sales organization is forbidden to tinker with their service department; otherwise, I will never come back. I wanted to look at a car - I even provided their stock number. 4 salesman later (yes, 1, 2, 3, 4) - they each want to first talk about me, my timing, my budget, blah, blah, blah. Apparently, Resslers now requires any prospective (and repeat!) customer to first pass their interview panel - then look at a car. I am not sure how many more salespeople they thought I needed to talk to, but I found 1 salesperson at Billion and bought a car from him instead. And to the Wonk who cooked up the Ressler sales model, I voted with my dollars and I voted "no" to your hassle, more hassle, games and more games model. Stay away from the service department - unless you want to actually watch what real customer service looks like. read more

in the last week Sales team is as you can expect from a commissioned sales guy, BEST price is by far the best price in the area , Helena, Butte and Billing nhs are worth the drive. Sneaky as they tell you all fees are included in Best Price , but a $200 dealer fee. Then you sit for 4.5 hours waiting for paperwork so you just want to sign and get out. So when the papers come in they have additional fees 600-1000$ Employees always had a discount plus a friends and family offer and they just take it away as if 2018 without telling employees until it's too late. I guess we don't know what out the door price is nowadays. read more

Do not buy an extended warranty! Ever since the warranty period was up I've been getting 5 calls a day from telemarketers. They must sell your info! Tried to call Ressler about this issue and couldn't get ahold of anyone. read more

I bought my car from here and have been getting it serviced since then, which was almost five years ago. I brought my car in recently and had specifically asked them to check my brakes and rotors, paid for an alignment, and they said everything looked great. The problem was still continuing so I brought it in to them a second time. I explained what was going wrong and scheduled an oil change to get both things taken care of. They told me my brakes and rotors looked good for a second time. Yet I'm still experiencing the same exact problem when driving it home. I took it to Honda and they told me immediately what was wrong and said they didn't know how that was missed. I explained the situation with my car the exact same way I did at Ressler. when I called the manager she basically told me it was my fault the problem wasn't fixed because I should've know her technician that does oil changes isn't well trained enough to know what was wrong with my car. It's so hard to find honest people to service your car, and these people aren't some of them. Nothing was offered for the problems their technicians caused or for my time wasted. Go somewhere else for servicing!! Hate to be giving them a bad review when I've been a customer for so long but when they mess up there's no accountability/good customer service. Very unfortunate. read more

Decided that buying a Toyota brand truck or SUV to replace my aging 2004 GMC Yukon Denali was essential after driving across the USA from North Carolina. I've had experience with Ressler's Service Department that was good as well as the Body Shop. My first and only stop was Ressler. Doing a slow roll through looking at Tundras, Sales Associate, Stephanie Nellis, made her approach. Super friendly and courteous, she helped guide us - and there were 4 in the Yukon- through the myriad of options available in the inventory. Long story short, I bought the Tundra CrewMax LTD in the Dark Gray and love it. In fact, everyone loves it. The backseating area is like a living room! Huge! Stephanie did a fantastic job, made the process as efficiently as possible, got me a super fair trade-in value for old Yukie and was fully professional. I can see why this dealership sells a boat load of vehicles. I was satisfied with the value and did receive a low financing rate too. Going to Ressler, ask for Stephanie to assist you! A Plus! read more

I recently rented a car from here, to which 2 hours after drop off, Chris informed me of damage to the vehicle that I know for a fact was not done by me and I was not liable for, as they failed to fulfill their obligation to do a walk around with me at the time of drop off. Chris, the service manager, was very unpleasant to speak with and used tactics of intimidation, threatening to send the bill to collections without first having sent me the bill, to try to get me to pay $322 for the loose clip. I consider this to be normal wear and tear for a vehicle with 50,000 miles as opposed to accidental damage. Arguing with Chris was futile so I was able to get ahold of the General Manager, Steve Steinbrook, who reached out to me in a timely manner and was nothing short of understanding and professional. He dropped the claim immediately and sent me a confirmation letter releasing me from all financial liability. Steve, you get an A+ for customer service and turning the situation around with one short phone call. Chris, you get a big fat F and I hope you learn from this experience so you can better serve your customers. read more

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Don't sell your car to them or they will call and text you later after a employee buys it. SUPER UNPROFESSIONAL. Also really cool of them to just give your information out to anyone that works there. Especially people you didn't even interact with. read more

Do not buy a car from these people. Bought a new Toyota Takoma from "Russler" last summer. Ordered new, placed a down payment and waited 2 months for it to arrive (no problem). Everything was great until we received a call from the salesman (Nick) who advised the car would arrive at the dealership the following week and he wanted us to come in and complete all of the paperwork. I advised that I wanted the car to be delivered first then I wished to inspect it, take it for a quick drive then I would sign the contracts and take delivery. Nick was furious and tried his best to strong arm me into signing contracts for something that he was not ready to deliver. I refused and he hung up on me. Once the car arrived a few days later he called back (no apology) and asked us to come down and see the car. We inspected it, drove it, then signed all of the contracts. At the time, we traded in another car. They would not issue me a check for the equity I had in the car until my bank sent them the title (I still owed about 13K on the car). I have always been given a check for equity the same day by dealers in the past (credit score is 864) but that's ok- I was not upset. After almost 3 months of waiting I still had not been sent a check for the equity in my old car. I called my bank and the title had been sent to "Russler" within 30 days of the transaction. So they were sitting on my 10K hoping I would forget I guess. After several calls to Ryan in finance I was finally sent a check. This took several weeks. Honestly I think he forgot about it, and there was not a plan to keep the money but still, it was a nightmare getting them to send me a check. read more

I took my car in because the brakes were squeaking. They looked it over and cleaned the rotors and didn't even charge me. Josie was extremely polite and was awesome to deal with. Awesome experience and will certainly be back! read more

Best dealership car purchase experience ever. I'm almost 60 and have purchased many new cars. This is the first time that every person involved from salesman (Chris Tong) to Back Office was friendly, not pushy, no games, no hard sell, and did not try to change any of the numbers on me. Chris was especially patient and helpful. Also, they had by far the largest selection of the vehicle that I was looking for and I was able to get exactly what I wanted off of the lot. read more

I came down from Helena to trade my truck for a Tundra. I was pre-approved, and had my title in hand. I called the day before with details on my trade and was specific that my time was limited. When I got to town the next morning, my first stop was at Ressler so they could see my trade and get paperwork ready for when I came back that afternoon. When I did go back, nothing had been done. The sales person I had initiated with was busy, and I had to start over with another. What should have taken 10 minutes to figure out, instead we wasted 2 hours of each others time to not come to a deal. Don't confuse their "best price" gimmick with hassle/haggle free. There was 2 hours of haggle and negotiations over what they'd give on trade. read more

I brought my vehicle in for an oil change to their lube shop. The service rep came out after it was all done and told me that I had a "blown left tie rod" and that it would need to be replaced and an alignment would be needed. He advised me to make an appointment with their service department (different location on the business site.) I'm a good judge of character and I could easily tell that he was not telling the truth. I asked him what a "blown left tie rod means. He couldn't answer. The vehicle had no steering problems whatsoever. I went to a local mechanic with a good reputation - he looked at the suspension and there was no problem at all. I asked him what a "blown tie rod" means and he just laughed. No such thing. BEWARE!!!!! read more

We had another 5-star experience with Ressler Motors. Just purchased a 2018 4Runner for our son from Shane Fanoimoana. He was outstanding to work with! He was very knowledgeable of all Toyota models, extremely helpful and a lot of fun to work with. And we had no pressure whatsoever - which made this car buying experience such a pleasure. Just a year ago we purchased a 2017 Cadillac Escalade from Ressler from Eli and had the exact 5-Star experience as well. And the Service & Parts Departments at both Ressler Toyota and Cadillac have been absolute superb! We've been treated so well and will continue to do business with the first class Ressler team! read more

Ressler Motors perfectly embodies every terrible auto dealership stereotype you can find. Flaky salespeople wandering around looking for their next hustle. Rip-off pricing for any accessory or service. Departments that do not communicate. I strongly suggest avoiding this place, it is disgusting. I would be embarrassed to work there. read more

I just got my first car in my life there, I gotta say this place is amazing lol Everyone are super nice and helpful there, and they have patience to help you out with your problems. I had Mike and a big guy help me with my financial things; and chard did all my paper works; also Britteney she is a very nice lady and she did awesome job on introduce the car. The car they picked for me is so great lol I love it lol If you want Chevrolet or Cadillac or some used car, this is the right place lol read more