I requested a deep clean from Amy Ordonez, UBI: 604 789 439…read more I was moving into a house that had not been lived in for a year, and had likely not been deep cleaned for years before that. My experience was as follows: SET-UP - shady I called before closing time as per Google reported working hours, left a message and expected a call the next day. I received text messages from 2 different numbers at 8:26pm (after their working hours) that said "hello when did you want to get this done we can come oit". No context. I responded to the second phone number that had a little more context of "you called earlier". I assumed it was for cleaning, and thankfully I was correct. We tried to get something scheduled but she had to change the dates 3 times within. I decided to go with someone else because it started to feel sketchy. Then she started to beg to keep me as a customer, showing me videos and her business reference number. I eventually caved, even though I read how she responds to negative reviews with a very unprofessional emotional backlash... I'll give a girl a break. THE WORK - lacking and dishonest Quote: $385 - 4 hours - clean everything but the walls, tax included. Real cost $450 - 3 hours - clean appliances (I'm glad they cleaned the oven and fridge), toilets and air vents. Since that time, I've had to clean all my light fixtures (fan blades, bathroom light covers, bulbs, mountings), cabinet interiors (which her workers sent pictures hinting that they had done it but in reality had not), shelves, and I expect to find more things as I continue to unpack and set up for Christmas. I should have educated myself more, paid attention to my gut and gone with someone else. $150/hr? For this? What was I thinking?!

I was moving in to my new home in lakewood wanted it nice and clean before I came I was moving from…read morenew York really didn't want to deal with having to do it myself I have a three bedroom 1 bath and all hard wood floors Amy was a very nice lady and charged me a decent price when I finally got to the home it was so clean and smelled really good I was so glad I didn't have to do it thank you so much Amy I will hire you again and I would recommend her to anyone thanks again

Update: talked with business owner and came to an understanding. They were very busy last year when…read morewe used them and I appreciated the business owner taking the time to talk to me and replying to my review. Horrible, horrible experience. We requested a quote and were told that someone would come by our house the following Friday to take a look and give us a quote. No one ever showed up, nor did anyone call us and let us know they weren't coming, so I assume they forgot. I should have known not to book with them after this, but I did anyway. The lady never communicated with us on when she'd be there (so we could let her in, we weren't living at the residence at the time) so we had to call her. My husband left work early to let her in, and she never showed up. Said she'd be late. When she did show up, did not communicate with us on when she'd be done, we had to continuously call her. I was alone with my baby while my husband was at work, so I needed to know when to come back to the residence to pay her and lock up. She finally let us know she was done, after my daughter had gone to bed so I had to get a babysitter so I could meet her at the residence. I rushed over and SHE WAS NOT THERE! She'd already left and only told me as I arrived there. She told me to come back the next day to meet her and pay her, even though we didn't live in that area and she'd originally told us to meet her at the house and pay her. Incredibly bad communication, she leaves it up to the customer to get in contact with her instead of the other way around. Dealing with this cleaning service was horribly inconvenient to us.

We had used their service for many years, mostly because my husband has PTSD and doesn't like…read morechange. In that time, the service has declined and the prices have risen significantly. Sure, prices have gone up everywhere, but the difference is that they raised the price twice without prior notification. We forgave the fact that they partnered with a felon because everyone deserves second chances. But the straw that broke the camel's back was the billing question explanation that ewe got charged for an extra hour because they started (also without prior notice) charging for a flat fee for 3 or 4 hours - regardless of time worked. So they tried to charge 4 hours for 3 hours of work. Enough is enough.

Sirinas team has cleaned my home spotless now for the past couple of months. I appreciate that even…read morethough the appointments are usually made a month out they still are consistent with their appointments. They drive down to visit me from Tacoma which is very much appreciated. If traffic is going to have them a tad behind they always give me a heads up. The team always consists of two people and frequently Sirina herself! A mother and military wife she still finds time to attend many of the jobs to ensure things are "done right" she tells me. Not only Sirina but also her employees have been incredibly friendly and polite and a joy to have in my home. They are sweet to my kitties but not sweet to the kitty hair that latches onto all my furniture. They have been very thorough each time I've had them here and spend 2-3 hours on the home. Sirina always asks me to look around and to be sure to tell her if anything doesn't meet my expectations. The cost is very affordable, especially for two people. I also love that the money is going to help a military family and many of her employees have family members in the military and are trying to get assimilated into new surroundings. They perform great work and are friendly and provide wonderful conversation. So thankful they come every month to help me keep everything in order in my crazy life!

Absolutely awesome company! They came out and gave us a free estimate and walked us through every…read morestep of the process. They provide not only the house cleaning but carpet cleaning and lawn care too. They guaranteed passing the inspection or they'd come back to fix it. They passed our inspection with flying colors on the first try. Very nice trustworthy people who were very easy to work with. Make sure you ask about military discounts. I recommend this team to anyone! Rather it's a move out or routine cleaning they're at the top of my list. The property manager of the house I was renting asked for for a referral because they did so well on the move out. Free estimates, what do you have to lose? Give Sirina a cal!!

Loved the service that was provided! Sparkling clean and fresh I appreciate the trust that I now…read morehave in this business to reliably clean and provide excellent services any time they are working. The owner is very hard-working and clearly cares about her clients and their satisfaction.

10/10 BEST service! They deep cleaned my apartment for a good price and it looks amazing, i will…read more100% book them to clean my house, amazing service!!

I had a few quotes out for a move out clean and selected this business. Due to a recent change in…read morethe booking system, my invoice reflected an additional charge for oven, inside refrigerator and blind cleaning. Those tasks are included in the move out expenses. This project took all day with one person. She focused her attention to required areas. I spoke to the owner directly and she is passionate about customer satisfaction. She refunded me a portion because of my misunderstanding of my invoice. She will ensure the system properly syncs with future invoices. Overall, quick response on yelp and a follow up call. I recommend Trusted Cleaning Crew for your future cleaning needs.

We recently used Trusted Crew's services to complete a move-out cleaning and would absolutely use…read morethem again. The service was fantastic, prices reasonable, and communication was above and beyond. I would highly recommend their services.

I just had my first cleaning with Dirty Deeds. I decided to treat myself since I'm 8 months…read morepregnant and about to have guests staying here as well. I'm totally pleased with my choice to have them come clean! I'm so self-conscious about having people over when it isn't clean, so I probably did more tidying/prep than was necessary, but I'm a glutton for punishment. Sarah, Tiana, and Lexus arrived at 11am (about an hour ahead of schedule) and we're very cheerful and sweet. They were very friendly to my pets and son. They asked me if I had any special requests as we walked through the house. Then they divided and began cleaning while my son and I worked on an organization project in the office. I was shocked at how fast they finished! They must have been done by 12:45! They had me walk through and make Sure everything was to my satisfaction. It looked great! It doesn't quite smell like the cleaning smells I'm familiar with because I use the typical bleach/Clorox stuff, and their company uses organic products (which I should probably be doing anyway). After they left I did another walkthrough. Things I noticed that were above my expectations: +My two sinks full of dishes were done +My microwave was pristine inside and out +They even cleaned my son's dusty training potty +Both beds were made SO pretty, and for the twin bed I gave them queen sized sheets since that's all I have right now- and they made it work! +They made up my couches with the clean couch covers I had just thrown on from the dryer Things I wish I had noticed while they were still here: -visible dirty spots on the floor under the pull out spice rack between the fridge and wall -paint brush splatters on the wall behind the kitchen sink -surfaces appeared clean via visual inspection, but when I ran my fingers over the following surfaces they were still gritty/dusty: some kitchen counters, side table in living room, dining room table, nightstands and dresser in master bedroom. -hard water marks in the master toilet...it's very possible that they tried and maybe those are permanent -they didn't vacuum under/behind dog crate (it's actually a cat size travel crate) and that's a particular hit spot for dirt, grit, and leaves -sliding door track wasn't vacuumed -blinds weren't wiped down (I was looking forward to this as it was listed as something they do) Overall, I'm still very pleased with my decision to hire Dirty Deeds. The ladies that came were very sweet. The housework had definitely gotten ahead of me, and now that it's clean I feel more confident that I will be able to stay on top of it. I'm still on the fence about hiring them for a maintenance clean every 4-6 weeks as I had initially planned.

Edit again: Told you. This company is either full of lies or has difficulty with their reading…read morecomprehension. I asked for a mere $50 discount (or less!) not a 50% discount, and repeated that numerous times. I outlined clearly how I'd come to that number, with proof of the costs of the missing and damaged items. I sent photos of my damaged items and missing items. They completely ignored all of this. It's ironic that their name is "Dirty Deeds" because these people truly are criminals. DO NOT WORK WITH THEM. Edit: I discovered many things missing and damaged. When I pointed these out to the company, they ignored me. When I reported this to the BBB, they lied and threatened to take me to small claims court, despite previously stating that any missing or damaged items would be covered by their insurance. No doubt they will respond to this with more lies and slander. Do not work with this business. I paid for a deep clean and mild organization, and the results I got were more lackluster than expected. While my apartment was a total mess before and I appreciate their hard work, I wish they would've been more thorough per their outline of what they consider a deep clean. They offered to come back and fix the problems, but I this was not feasible for me - and their insistence that fixing it would only take a few minutes made it rather clear to me that their definition of "thorough" and my definition of thorough are actually rather different. They also insisted they would do better in the future, but I only wanted a one-time cleaning to get my apartment back on track, not a regular thing. I feel they should've just gotten it right the first time, especially since they had five people in my tiny 1-bedroom. I don't think you should feel the urge to clean after your cleaning company has left. Yes they offered to fix the problems, but considering that's not feasible for me, a discount was not offered. I feel I didn't get what I paid for.

We are still loyal customers after over 6 years and they are still absolutely amazing. I've…read morereferred them to a few friends too and they said they do such an excellent job too. I dont know what I'd do without them. They have done special projects a few times for us now too. Once they helped us clean and organize our garage, arranged yardwork for us when needed and even helped clean out a couple of junk rooms piled with stuff and get us ready for guests. I think they'd help us do anything needed without complaint! They have rotated through some different workers and every single person they have sent us have all been amazingly nice and super fast and so helpful. Love walking into a scrubbed kitchen or bathroom and not having to do it myself! Amazing team of helpful friends after all of these years. STILL 5 STARS ALL THE WAY!

Some recent family issues pushed us to look for someone to deep clean our 2000 foot rambler. Ally,…read moreCesar and their team have our house looking like brand new. They cleaned everything beautifully. No detail was missed. We are caught up again and will have a team of 2 come bimonthly to help maintain everything. We have dogs and had been housing a very challenging family member. We are seniors and they were able to clean areas that we can't reach. We love the quality of their work and the great communication.

We really tried to give this cleaning service a fair chance, but the quality was never there. Our…read morehome is only about 700 to 800 square feet, and even after increasing the cleaning time from 2 hours to 3 hours, the house still wasn't clean. There were always cobwebs and dust left around the house, the kitchen rug was never vacuumed even though we asked every time, and simple notes were misunderstood. We asked for the stove to be cleaned and she cleaned the oven instead, which felt like wasted time. This was with biweekly cleanings, so it wasn't like she was walking into a home that had been neglected. At the very first cleaning, we pointed out that there was spaghetti sauce on the wall in the bathroom and expected it to be cleaned. When it was missed and we asked about it, she said she thought we were joking. There was no reason for us to joke about that, and it showed us that instructions were not being taken seriously from the start. We were told when we signed up that if we ever needed a quick, last-minute cleaning, all we had to do was ask. When we actually requested a same-day 2 hour cleaning, we were made to feel like 2 hours wasn't worth their time or travel, which went against what we were originally told. The house also didn't smell clean after cleanings because the cleaner herself had a strong body odor that lingered in the house. Our last appointment was a no call, no show, and later we were told they were out of town at a dog show. That was the final straw. We can clean our home ourselves in about an hour and do a much better job. Unfortunately, we cannot recommend this service. Edit: you did offer a free cleaning. But why would I expect you to do a better job cleaning for free vs when I was paying for it? Your time to shine and retain me as a customer was when I was paying for your services, not after I fired you. You've already shown me the quality of service that you have to offer. There's no reason to waste anyone's time with a "free cleaning". I've been getting the "free cleaning" quality the entire time. And not once were we ever given a reminder text about our appointment. I had to reach out every time to confirm our appointment. While communicating with Betty it was always very short answers. Sometimes just no response at all. The lack of communication and quality of service makes is nit good for business

They did a fantastic job on my move out cleaning. The house was sparkling. Good price, and good…read morecommunication as well. Highly recommended!!