In one of the most difficult experiences of our lives, RCA came through for us! Water damage forced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA! read more

Restoration Construction Abatement - Completed kitchen! - Damage Restoration Near Me - Santa Rosa, California

For heaven's sake, what happened to this company? Yelp reviews up until Fall, 2023 seemed to be positive, yet if subsequent reviews are to be believed, things have taken a precipitous drop since then. In October, 2023 we found a rat had chewed through our dishwasher's drain hose when we discovered water had flooded under our (new) kitchen floor. Our insurance adjuster suggested we call RCA to remediate the problem. Two women came out, nicely masked the floor leading to the kitchen with plastic and paper, and brought in large dehumidifiers. At that point I was so impressed that I left a review here on Yelp commending them. Alas. While a week of those roaring machines and the kitchen's oven, microwave and sink being blocked off by plastic sheeting wasn't fun, it was to be expected. What wasn't, was when they showed up, removed the sheeting, declared the flooring dry and told us we could now use the sink. Fast-forward to the next morning when I pulled the sink plug after doing some dishes and witnessed a flood of soapy water come gushing out of the cupboard and onto the floor. Turns out they had neglected to plug the exit to the garbage disposal. Back came the dehumidifiers and up went the plastic wall again. Meanwhile, we were being given the run-around about the materials. We wanted the same cork flooring, but for some reason their supplier back east couldn't find it. Time passed. Dates set, but no action. Tripping over the uneven edges of the flooring was irritating. I finally went online, found five dealers with the flooring and sent them a list. (Now, why they didn't realize from the beginning that if a floor is made of click-in panels, you'd have to take up the flooring from one side of the kitchen all the way to the damaged part, I don't know. And why they wouldn't initially understand that if flooring panels are being used, the ENTIRE floor must go if everything is to match color-wise? (More about that later.) Finally, months later. The flooring guys came in and put in a whole new floor. As we were not standing over them, we didn't catch that a part of the floor beyond the dishwasher had surrendered to dry rot. Apparently that didn't faze them, as they simply laid the floor over it. A gap in the wall behind the uninstalled baseboard alerted us to this, as did the way the floor gently squished down when you stepped on it where there was no flooring underneath, only a void. Additionally, they had inserted a panel from the old, faded floor under the kitchen table, which was markedly lighter. Unacceptable. Back they came and ripped up the floor again, this time only partway. Using the old, faded panel and another as no-go zones, they taped off the partially ripped-up edge with instructions not to step on it. As I couldn't trust that the faded panel wouldn't be used again, I even taped a warning on it. So, the dry rot was fixed, and the floor was laid for the second time. All done? Not quite. We looked at the floor and--what's that? The flooring guys had taken the old, faded panel and stuck it right in the middle of the new floor! Check out the attached photo--we were incredulous! How, HOW could someone--a flooring professional, at that--do this? So, the floor was reinstalled for a third time. Finally, the project manager, a very enthusiastic guy, came for the "walk-through." We pointed out that the wood trim covering the divide between the flooring and the carpeting was crooked, leaving some previous flooring exposed. Oh, he said, would you like someone to come back and fix this? We can do that! (I wanted to say, are you out of your mind?? Just get out of my house and never come back.) Then he had the nerve to bring out a bill for the unpaid half of the dry rot work. No, we were not going to pay that, not after this four-month trauma. I told him that this remediation had been a homeowner's nightmare. Really?? he actually queried. He just couldn't understand why! I was insulted that he thought his disingenuous attitude would pacify me. Overall, difficulties could be attributed to the unavailability of the office management and staff, the inexplicable delays, and the scattershot subcontractors used (and their scanty if non-existent English). Our insurance company has been informed of this unfortunate incident; I can only assume it will not refer clients to RCA in the future. If you, the reader, have any doubts about this experience, I refer you to Ash M.'s review in November, 2023; Rebecca M.'s in January, 2024; and Jaime E.'s review in April, 2024. read more

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They are our insurance company's preferred provider, and we are so pleased we chose them. They were here in less than 2 hours and immediately set up huge fans and dehumidifiers to dry out our carpet, walls and floors. They cut out and removed all the damaged drywall, carpet pads, and hardwood floors. I was impressed with the amazing floor-to-ceiling barriers they set up to prevent dust and debris from scattering over the whole house. Once everything was dry they entered a timely estimate to our insurance and everything was approved quickly. They are now beginning the repair work using in house and subcontractors. We are extremely pleased with everyone we have met in the company. Marco, Luis, Donna, and Waren. Thank you all! read more

RCA does very good work and the staff is easy to work with! They repaired our garage after water damage.

We had a toilet overflow upstairs and had water damage to both floors. RCA did a great job with the abatement. The staff were quick and efficient and nice to work with. However, management of our repair portion and a change order to update our bathrooms was substandard and a quoted 2-3 week job became a 3 month fiasco with them causing another leak upstairs and doing a terrible job with the repairs related to that leak too. We eventually parted with their services leaving the repairs incomplete and have had to hire another contractor to fix/finish the work. read more

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I discovered A mold problem on my ceiling.I called RCA. Luis who is the supervisor came out the very next day to access the problem & the project to fix the problem was started quickly everyone that worked to clean up the mold were very professional &clean.Crissia,& Dana did the cleaning beautiful job. Abigail in the office was very informative& letting me know on a daily basis what was happening.I would definitely recommend this company they are a wonderful & reasonably priced. Sincerely Patricia Hajdu read more

Cobb Mountain Pizza had RCA remove some old cabinetry and install all new Cabinets & Quartz Countertops for a work station...The work was top notch and the Professionalism they possessed was Amazing...Timely, Skilled and very clean! I would definitely Recommend! The price was very competitive! Thanks so much! read more

This is quite literally the worst company I have ever had the displeasure of working with and I highly recommend you look elsewhere if you want honesty, communication, and clarity from your construction company. To sum up our experience from hell, RCA dropped the ball on our very simple two bathroom (one was just doing the tub and tile), days would go by and no one would show up, we would call and call the project manager and someone would show up one day and the same would happen ( I think they go to whoevers house is calling them the most frustrated and our patience ran out after this happened for a few weeks). We even had a project manager and calendar of the work to be done which we had approved, which was not followed almost immediately and I am not sure what the project manager was doing bc he certainly didnt manage our project (all I could imagine was him spending our extremely high $10k deposit while doing no work) and would do the bare minimum once we reached out enough. Once he even told us he would squeeze us in and send someone the next day, and we were like why are you squeezing us in we have been on your schedule and there is no reason being given as to why we needed to be squeezed in and why we were never told when people were coming or not. We had to let them go once they were several weeks behind and we could no longer believe their lies that they would be here, so we hired another contractor as I am pregnant and had no bathroom, the new contractor couldnt believe this job was supposed to be done before we moved in and that we were not a priority due to my situation and also came every day as promised, communicated their schedule and we had a lovely experience with them (shoutout northbay tile). The stress and anger this company has caused us is beyond, I am not sure how they live with themselves as peoples homes are in their hands and they didnt bat an eye that we were driving 30 minutes away to shower. When If I complained about them not giving us the remainder of our deposit back and explaining the stress they are causing us they would scold us, so it is clear to me they are not trying to learn and be better and are out there scamming others. I truly believe the other reviews are bought. I went to check their reviews in the midst of this process as I was concerned we would have to take them to court as they werent responding and had done far less work than our deposit paid for (!!) I saw on facebook that during the timeline of our project they were posting two emergency projects they completed and asking for more work- I couldnt believe they were trying to get more clients when they couldnt even manage a small job that was supposed to be done in two weeks after 2 months passed- unbelievable. We also were never told that they had emergency projects they were taking on in place of ours so we could arrange another contractor and it is unclear to me why they felt our job was so unimportant and beneath them and why they couldnt let us know they planned to just come whenever they felt like it and completely ignore our timeline.a Be warned about these guys, it wouldn't surprise me if they lost their contracting license as they are so unprofessional and and made a simple renovation a truly hellish experience and I wish no one else to go through what we did. read more

First service was mold abatement. My disposal under the sink started leaking and I didn't notice. The whole wall at the back of the sink and about 6 in to each side was all black mold by the time I realized what was going on. During COVID it was hard to find people but RCA responded quickly. The abatement was going great until my countertop accidentally got broken. Granted I was going to have to replace all the cabinetry that had to be torn out because of mold but I had hoped to hold on to the countertops. RCA responded quickly admitted the error and made me a great offer to replace all the cabinetry and the countertop (with some limitation to choices) they would replace for free. Honestly I couldn't be happier with the results. The redesign of my kitchen gave me much more space to work with. Because it was during COVID we had some timing issues. Couldn't get paints fast couldn't get cabinet handles etc but in the end though it took longer than I had hoped I have a really lovely kitchen. The living with it for over 2 years and couldn't be happier. I highly recommend these guys and would use them again myself. read more

Restoration Construction Abatement - After mold removal and replacement of sheetrock walls. - Damage Restoration Near Me - Santa Rosa, California

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The team over at RCA did a fantastic job for me recently! There was a leak under a toilet which caused damage & mold to the bathroom. Luis coordinated the cleanup and abatement, along with the rest of the crew- Dana, Crissa, Jose & Muriel - all were very professional, offered excellent communication, showed up on time, cleaned up after working and all just had friendly \ polite attitudes. It was Nice to see a couple of female techs (in a male dominated industry) - you go girls! The cost was reasonable too. I would highly recommend RCA...! J Kay, Santa Rosa read more

RCA was the best! I had a problem with water damage and someone that had used them referred them to me and I could not have been happier. I normally don't write reviews but I was so pleased with their service. Everyone that came through the house was so great and they were extremely efficient. Definitely a bunch of hard workers. read more

RCA is working on two separate projects, both involving mold and water abatement. The remediation crew--from manager Luis, to team members Crissia, Dana, Jose and Alexis, were awesome. Dana and Crissia were VERY HARD workers who did their work quickly and efficiently and CLEANLY to abate the problem but leave us as much access to areas as possible. Kalin in the office was a terrific communicator among all parties. You have to understand that homeowners are a little distressed when their homes are being torn up and they're not familiar with the process. These people put our worries to rest. Then there is the restoration side of the work, which is still ongoing. Marco as the liaison with insurance people AND homeowners is diligent in getting the best for us; design and construction staff--Tim and Terry--have been very helpful so far. Subcontractors have been solid. I look forward to a final review when all work has been completed read more

Came when they were suppose to. Helped work with insurance agency. Very friendly workers. Professional! read more

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The RCA abatement team was focused, efficient, and thorough when our home flooded from a burst water hose. They focused on making sure that ALL of the areas that got wet were addressed and dried out, which is really important to avoid mold in the future. Abigail gave us a daily call regarding schedule, Luis, the team lead explained the process up from and was always responsive to my calls, and Jose, Crissia and Dana and Alexis worked so hard for days getting sheetrock, insulation, flooring and contents removed. No one wants a flood to happen in their home, but with this abatement team we feel confident that all of the areas affected have been exposed and will be repaired. read more

We used RCA after we had water damage in our bathroom and kitchen. The first phase of the work was excellent. Two ladies came in and worked long days doing the remediation in both areas. Even though by the end we barely had a kitchen and couldn't use the primary bathroom their work was excellent. Everything sealed off for safety. The ladies were very professional and they worked with us to allow access to other areas of the house. Always came on time. Unfortunately, the next phase of construction was a big disappointment and the project went on far too long because RCA only had two guys doing their work on all of their projects. Some days they showed up. Some days they didn't. When the two would come, which was always late by at least an hour, they very rarely put in 8 hours here because they would be pulled away on an " emergency". That really meant, come to find out, that they were being pulled to another job. One day after they hadn't been here for 3 days the guys arrived and we had high hopes for a full 8 hour day worth of work. They both left after an hour and a half. Numerous time we asked the office to please let us know when staff from RCA would be here. That never happened. Their people would just show up. We actually have busy lives and the constant never knowing when people would be here or not be here was absolutely frustrating. There were also many mistakes and miscommunications along the way. Again very frustrating. Our kitchen and bathroom took months longer than it should have. We know because we have been through these projects before. Their business model is not practical and the customers pay the price. Again, the remediation was exceptional. Some how the ladies coming from the same place as the guys managed to get here in time every day and do excellent work. Having said that we felt bad for the guys since they were exhausted and being pulled in all directions. Sad to say, I would never use them again. To say it was a very frustrating experience is putting it mildly. read more

Just sharing our experience for others: We had a leak from our fridge which flooded parts of our kitchen & living room on July 23rd. Luis & his crew came out to start the drying process before assessing the damage, that started on July 25th and took about 3 days.. they were amazing and got everything done quickly to start.. A few days later, Marco (owner) & Luis came back to get an estimate & calculate the damages & after this is when everything went down hill, it was almost impossible to get any of our questions answered at this point. Everytime we would call, Marco was unavailable & the ladies in the office didnt know much about our situation. Nobody ever kept us up to date about anything, never told us when to pick material, cost of damages, start dates, if there was something we needed to do, nothing. After about a month & a half of this situation (sept 24th), We finally went to home depot to pick our material & just tell the company what we chose. They approved it. So as for a start date, they werent sure as they are booked about 2 weeks out, which we were okay with. after 2 weeks, still no updates, no start date, we tried to call and the lady Adriana in the office didnt know much & was just then starting to order our material (Oct 2nd) They didnt have a start date until they received the material. She said she'd call us back with updates, never did. at this point our kitchen is torn up, fridge in the living room, one of the affected bedrooms was torn up/furniture in the living room, so we couldnt sit in our living room or do much for about 3 months. They received the flooring & let us know they could start on Oct 23rd. They told us it wasn't necessary to stay in a hotel (not that we couldve arranged those plans because it was all so unorganized) We called a few days before that just to confirm & see if we needed to do anything before hand. They let us know that the starting date had been delayed because someone called out sick & didnt have a new start date for us yet. They didnt let us know till the 23rd that they could start the 24th... So yes they come and start on the 24th. They sent one guy, it took 3 days for demo, 2 days to repair some dry rot.. & 3 1/2 days to lay laminate flooring then another week to install carpet in 1 bedroom & fix gaps & transitioning (3 weeks total) & we actually didnt even let them finish the job because the gaps were so horrible..... (pictured below) We also asked for the laminate to be installed in a specific direction which wasnt followed correctly (because the communication is horrible between them), when we reached out to Marco he told us it couldnt be installed that way because of the interlocking pieces... we spoke to 2 other contractors who told us there should be no reason they cant do it the other direction, they had a very small portion of the hallway done at this point and were probably just being lazy.. I also have to mention, we didnt mind if the company workers used our restroom but at one point a RANDOM lady walked up and was expressing she had an issue & they offered her to use our restroom. A RANDOM person!!! We were not trying to look for things to complain about but when there are so many red flags its hard not to notice. From the fridge leak (July 23rd) to the finished flooring (November 10th) The whole process took just over 3 months & was the worst experience our family has went through with an issue like this. We will not recommend this company to anyone in the future nor will we use them for any other projects! It was so unorganized, unprofessional & very frustrating to deal with them! Photos are the finished result, gaps that were filled with a non matching brownish caulking, which we then had them come back to fix & it looked even worse. This couldve been avoided has they done the job correctly.. This was when we had enough and said we would do the rest of the job ourselves.. read more

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Had water damage in an upstairs bathroom. Leaked into the garage which resulted in a mold issue. RCA - (Marco) responded promptly, prepared and estimate and had a crew out within days. A special thanks to Supervisor Luis, Crissia, Dana, Jose, and Uriel who all had a part in the mold removal. All were professional. And, a shout out to Kalin who kept me up to date on the progress, scheduling and billing. Now we are preparing for the repair portion... another review to follow read more

I worked with the team at RCA for my kitchen remodel and total electrical overhaul. Every person in the company worked diligently over the course of a many months to get the job done beautifully. The office team always prompt, courteous and incredibly helpful. The onsite team worked tremendously hard and often went above and beyond to get the job done. The kitchen ended up exactly as I envisioned and am incredibly happy with it. The team that brought it too life: Office Staff: Kalin, Emilie, Terry Sr, Terry, Marco, Monique Field Staff: Fernando , Jaime , Juan, Luis read more

Everyone from Monique, Kaitlan, Linder and Marco the owner deserve an A+++++...they are unbelievably responsive, professional and kind. My 94 year old parents in Sonoma CA had serious water damage I called them to make an appt. and they were out at my parents house @ 11:00 am the same day considering how busy they are right now that is truly amazing. IT JUST DOES NOT GET ANY BETTER THAN RESTORATION CONSTRUCTION ABATEMENT, LLC Julie Barbetti 707-676-5220 It would be my honor to answer any questions you might have read more

Big water damage with mold. They come in help explain the situation, provide best quote compared with 2 other options. Helped save cabinets and other fixtures. Finished on time. read more

Every one of the crew of RCA, from Luis and Kalin to Uriel, Dana, José and Crissia, was professional, polite, friendly and knowledgeable. My initial call to RCA was responded to within 24 hours. Luis and José arrived promptly at the scheduled time to assess the situation. The techs arrived at the scheduled time each day, and left the yard clean and neat at the end of the day. Whenever I called the office, I was rewarded with a prompt response. My questions were answered with reasonable answers, and if the techs did not have the answers, Luis called me quickly with them. I would work with this company again whenever I have a construction issue. read more

we were referred to this company through our insurance company for a large project . i do not recommend using this company . it was a nightmare from beginning to end . The communication was horrible . They obviously do not work as a team as nobody is on the same page . i do have to take some responsibility for being too trusting . i signed something i shouldnt have as i was confused, but when i questioned it i was assured that they would go over everything thoroughly prior to placing orders or installation and that never happened. Every time we questioned things we were basically told what we wanted to hear and that things would turn out how we wanted . but in the end we were left extremely unhappy . We were held up to our end but they took no responsibility on their end . Nothing turned out the way anticipated and we ended up with a kitchen that does not have enough space for what was previously in it . They do not put back the cabinets the size they were , they will measure the wall and choose standard cabinets to fill the space weather smaller or larger than before . The drawers we now have are double the width they were which might be nice if it hadnt meant a lot less cabinet space . Do not sign anything unless you have measured what you currently have and the plans show the same sizes of both drawers and cabinets . Hopefully you can read drafting drawings . Also check everything when they are in your home . Our fireplace was Slate and tjey cracked it , never let us know . Our keys to the house were left in the front door , which we dont use and probably would not have noticed if someone didnt come to the door . All our belongings were put in a pod for safe keeping and we happened to notice there was no lock on it . The list goes on and on . Do your research folks read more

We had mold from the winter rains and wanted it removed while our 3 year old grandson was away. I called RCA and we were able to set up an appointment for the next week. They came when they said they would and completed the mold removal in two days. read more

Working with Kalin, Luis, Linder, Jose, and the ladies who sanded and cleaned has been a pleasure. Kalin and Luis keep me up to date with every step of the way. This was an unexpected job and much bigger than anticipated. Thank you to all the crew - you're the best! read more

Very pleased with the RCA team regarding the water damage in one of the bedrooms. Luis, Crissia, Jose, Uriel and Linder were very friendly, professional and I felt comfortable asking questions. Kalin was very efficient and quick to respond to my emails. Thank you RCA for your workmanship and lowering my stress level! I will definitely call again for other needs. read more

This was my first remodeling job which included two bathrooms and a kitchen. I cannot express how elated I am with the projects. RCA has employed a team of professionals that go beyond excellence. It was such a pleasure to work with Linder, Jesus, Terry Sr and especially Fernando who performed astounding craftsmanship. The ladies in the office were a complete joy to work with, calling every day to give updates and to plan the projects. So much thanks to Emilie, Monique and Nicole. Let's not forget Terry & Marco who began this journey with me and was always available anytime I had a question. If you want to hire someone who really cares about your needs do yourself a favor and reach out to this company. You will have absolutely no regrets. Charlene Claus Rohnert Park read more

I very much enjoyed working with the folks at RCA. all work was done well and scheduling and communications were beyond reproach. We got caught in the supply chain bottleneck on the floor materials but Fernando was able to provide and effective temporary alternative while we waited and got the job finished immediately when the flooring came in. The custom Redwood slab countertops are beautiful . Thank you Terry Sr., the long hours of hard work show. My hat is off to the office staff, Emilie, Terry and Marco for making the job run smoothly. read more

RSA was an excellent choice and was timely, clean, and respectful. Team which included Crissia Lopez, Luis Cardenas, Kalin McCoy, and Grant Atkins did the initial inspection and guided us on what approach we should take with Mold in our home. The outcome was all Mold was removed (along with Asbestos) within a short time frame. If you are in this situation, I highly recommend RSA. They are very hard workers and knowledgeable in this space. read more

The RCA motto: 'You Dream It - We Build It' My 'dream' was to have a ramp to my step-down living space, a partial wall removal and the installation of a slider door. Marco-Estimator and Terry- Project Manager, observed my space, listened to my needs/desires, then offered imaginative suggestions that I had not even considered. Benito- Lead Carpenter, Jaime & Juan-Carpenters, knew the daily plan and worked the plan efficiently - taking great pride in their work and keeping the rest of my home protected with wall-to-wall, ceiling-to-floor plastic sheeting. Terry Sr- Field Supervisor, came by frequently to ensure the carpenters had the resources they needed and that I was satisfied with the project progress. The end result is a beautiful space that truly exceeded my initial vision (thanks to those imaginative suggestions). Emilie & Monique- Project Coordinators, are the best with their continual communications - they made me feel like I was their only client and my project was their top priority. read more

We had a water leak --and associated damage to the wood floor-- under our refrigerator and needed a firm to come do an evaluation and begin the restoration process. Linder M. from RCA was our technician. He was extremely friendly, worked efficiently, and got the job completed with no problems or challenges. I highly recommend Linder! read more

The unrelenting rains and wind in January created a nasty leak in my roof which left water coming down the inside of my living room wall and out under the baseboard and soaking my carpet. RCA was prompt in coming to my home (and it was on a weekend) and removing sheetrock and doing the steps necessary to dry everything out. Fans and dehumidifiers had to run for several days. Of course, after that, it had to all be put back together. I was concerned about the sheetrock repairs and what it would look like when completed as it all was in a very visible spot. I chose RCA to compete the repairs and I am very glad I did. Fernando was lead carpenter on the job. Actually, he did it all himself from installing the new insulation, the sheetrock, taping, mudding, texturing, baseboard, priming and painting. He did a fabulous job! I am very picky so saying that means a lot coming from me. I simply cannot tell that there was ever a problem! Fernando was pleasant, hardworking and detailed in his work. He didn't rush it and did it the right way. Thank you, Fernando, for a job very well done! I would also like to thank Marco and the rest of the staff for being so pleasant and professional. read more