Beau and his NBE team Were just amazing in taking care of the water damage to our wood floors and wall boards! It was a big job and he and his team We're most professional, Friendly and very efficient. Beau was great with how he explained all that needed to happen, he did most of the work in connection with the insurance company, His ideas and advice were invaluable and he and his team made the nightmare of dealing with this disaster far more palatable and pleasant that it otherwise would have been! I am most grateful and very highly recommend him and his company! He is a gem...5 stars or more read more

This place has the worst communication and then to top it off. Left my fifth wheel in shambles. I would not recommend them to my worst enemy. read more

NBE Property Restoration - Damage Restoration Near Me - Santa Rosa, California

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I returned home after an extended absence to discover black mold covering three of the four walls within a bedroom closet adjacent to my storage closet housing my furnace and water heater. After closer inspection we determined the cause was a small leak in the water heater that was running into a drain pan below. I called several restoration, plumbing and reconstruction companies and got a number of bids that totaled more than $30,000 in needed repairs not including costs for hotels and meal expenses. It took over four months before the insurance company would approve claim. It could have been an incredible nightmare. Instead by working with NorthBay Environmental, I was able to turn a nightmare into a relatively painless experience. Not only did NorthBay Environmental remove all the mold and water damage, they respected my property and kept it immaculately clean at the end of each day. They worked long days to finish exactly on time. They complied with all the environmental regulatory requirements, never charged me a dime over the estimate and returned to me a home that is both safe to live in, but the reconstruction work was outstanding. If you ever have a water or mold problem in your home, the business to call is North Bay Environmental! You will not be sorry!! read more

The French drain outside backed up the end of March and water came up through the concrete in my downstairs living area. I got furniture moved and carpet and pad out. To be on the safe side I wanted the space tested for mold. Unfortunately the tests came back positive. NBE was recommended to me and they made themselves available almost immediately. Dylan and his crew were fabulous. They set up a "clean" tent in my carport. Things that could not be saved they took to the dump. (many trips). Whenever I was overwhelmed I always heard "don't worry, we will take care of it." It made a ghastly experience so much more tolerable. I passed the next mold test and am now installing new flooring and getting the space painted. It is not something I ever want to go through again but I would not hesitate to call NBE. read more

NorthBay Environmental was wonderful to work with. Beau met us at our rental house and walked us through the process needed to get our rental back up and running. His crew air scrubbed and wiped down the the entire house so that the tenant could move back in within a reasonable amount of time. Going into this process, not knowing anything about mold remediation, we were able to relax and let the professionals take over, which gave us much needed peace of mind. Beau was very responsive and considerate and we highly recommend this company for any services that they offer. Thank you Beau and NorthBay Environmental read more

We worked with North Bay on a small remediation project in rural Sonoma in early 2020. Overall, they did a great job. Their communication was excellent and they worked with us to tailor the work to our specific needs. Their work estimates and scheduling were clear and accurate. They showed up on-time and completed the work as-planned. They did have some key misses. There was demo'd material which should have been removed and was left on site for us to deal with. They also caused damage by being overly rough during the demo phase of the project. We ended up needing to do some disposal ourselves and pay for additional unplanned repairs. North Bay did not step in to make good on those misses. It wasn't the end of the world but not the best, either. For our part, we should have shown up to walk the site at project close-out and did not. If we had, these issues probably could have been caught and mitigated. Overall, I would recommend working with them. They did some excellent work for us and could have avoided the couple of misses that we experienced with better supervision of the crew on site and more focus on QC. That being said, they got the job done on time and on budget without a lot of fuss. read more

Honest shop. Easy to work with/very responsive. Every single person they sent over was awesome. The employees they sent to my home were all local people who seemed kind and direct. If you have smoke, fire, or water damage, I would not hesitate to call NB Environmental. read more

I called to make an appointment for a quote for mold remediation yesterday and was told there was a window from 9-6pm available the following day. I told Michaela (who answered the phone) I needed to confirm with my agent since I'm in escrow and call right back. I called back and no one answered, so I left a voicemail. I proceeded to call 3 more times before closing and no one answered or called me back. I called again first thing this morning and spoke with Michaela who could not explain why she didn't call back. She proceeded to tell me her supervisor said they couldn't do a quote for mold remediation for 2 weeks because there is too much local smoke damage. I told her we didn't end up needing mold remediation, just a simple quote for cleaning the ducts instead. She said she still couldn't help me. I asked about the appointment she had offered me and she said she gave it to someone else. It felt like I was being lied to because my job would not be as profitable as the local smoke damage jobs, instead of a lack of availability. It sounded like she was just making things up, and the conversation was very odd and uncomfortable. I asked for a supervisor to call me if something opens up, but I will not be giving business to a company with such poor customer service and follow through. I understand these are busy times for these types of businesses but customer service shouldn't suffer for it. read more