The work got done, but the customer service was inconsiderate and disrespectful…read more We help out our in-laws that live in house about 100 miles away from us in Windsor, CA. The water supply to the refrigerator's ice maker failed and water soaked through the floor, insulation and into the crawl space. Unfortunately it wasn't noticed for several days and a large area was soaked. A ServPro contract was signed to mitigate and repair the damage.  After the insulation was removed and the sub-floor dried, replacing all of the insulation was delayed because some of the ground was too muddy to work. The project manager informed me he would let me know when the workers would return. Several weeks went by without receiving an update.  I then texted him a request for an update on the work. After not getting a reply for two more weeks, I had to find someone at ServPro to express my dissatisfaction on lack of communication and  work progress. Management got involved and was able to schedule the final phase to be completed in two weeks later. This is not acceptable; customers should not be kept in the dark or have to go up the management chain to complete a job.

They were called by my insurance company to dry and clean up my house because of water damage. They…read moredid an excellent job. They were very helpful answered any questions I had professional above and beyond doing their job perfectly I would highly recommend them to anybody in the emergency like that they will come immediately and take care of it. My insurance paid for it so luckily, I did not have to, but whether you would have to pay for it or the insurance I think they are the first people to call in emergency like water, damage, fire, etc..

I engaged RCA to renovate the tiny kitchen in my 1910 home and I couldn't be happier with the…read morefinished product! I love it. The attention to detail is outstanding. The RCA team and their subs are professional, communicative, and very easy to work with. I felt heard - like the team was collaborating with me to bring form to my vision. From initial work with Terry on design and material selection, to Warner as project manager and Adriana as project coordinator, I received clear communication for the duration of the project and they proposed solutions when surprises arose. Mold was discovered during demo, and Luis and Irma managed the crew, containment, fans and filters. The cleaning and wrap up at the end of the project was impeccable. I'll absolutely look to RCA for my next renovation project.

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

A word to the wise, be sure to have this company unpack your belongings that were salvaged in your…read morepresence. We did not and as a result "lost" a very expensive computer and accessories... worth several thousands of dollars and other memorabilia. As it turned out it was their word against ours. We have no complaints regarding the work they did but not receiving all our property back, left a bad task in our mouths after dealing with devastating water damage.

This business committed outright fraud. I've filed a formal complaint with the CSLB. I've also…read moreuncovered additional fraudulent activities they've engaged in through conversations with other customers. If you've been defrauded by Critical Control, please contact me--my lawyer is ready to assist on a contingency basis. Critical Control started work on my property without authorization, billed for fake charges (e.g., $150 for gas for a 45-minute drive), and attempted to charge me 14 times (not a typo) more than a reputable contractor who completed the work after I caught onto their behavior. They also manipulate reviews by maintaining a second Yelp page (https://www.yelp.com/biz/critical-control-santa-rosa-2) to hide negative feedback, a clear attempt to mislead potential customers. The attachments in this review are exhibits from my CSLB complaint, including: -Evidence of fraudulent billing. -Video timestamps proving they billed for hours they weren't on site. -Screenshots of false advertising from their website (e.g., fake A+ BBB rating). Avoid this company at all costs. If you've experienced similar issues, please reach out--I'm gathering cases to ensure they're held accountable.

Great restoration company great guy that owns it. Trustworthy takes care of your concerns above and…read morebeyond.

So glad I was referred to Kevin by my plumbing company! He came out within a day, found the source…read moreof the leak and helped remedy the problem! Definitely have Kevin's company on speed dial!

Troy Moore from Coit was fast and competent, carrying hoses and tools up 47 stairs. He did a great…read morejob, was polite and now everything works. Cost was extremely reasonable, surprisingly reasonable. They also came out to Guerneville, 20 miles from their office, in less than 24 hours of us calling. Highly recommend!

John was incredible!! It was impossibly hard finding someone to look at the issue without charging…read morean arm and a leg to even give a quote and give an honest assessment about a very scary issue in my home. After calling 20+ providers who were using fear based tactics to get a sale, it is clear that this company is the best in the area and will give you a true expert evaluation. For any future needs or if anyone asks for a referral - I will not hesitate for a moment to refer them to All Hands Restoration. Thank you so much John!!

All Hands did an outstanding job on a mold remediation project at one of my properties. As an…read moreincome property owner, I have to have quality work and this outfit was tops. Their price was much lower than other estimates, with no sacrifice in quality.

Brian with Team 10 was a huge blessing during a very stressful and overwhelming situation. From the…read morestart, he was professional, communicative, and genuinely cared about doing things the right way not just the fast way. He took the time to explain the process, answered questions thoroughly, and never made us feel dismissed or rushed. His knowledge and expertise have been truly foundational in transforming a situation filled with uncertainty into one grounded in clear strategy and direction. He doesn't just show up he brings insight and clarity that build confidence when it's needed most. What really set Brian apart was his integrity and compassion. He is fully dependable and consistently delivers with the level of excellence he promises on his website. He followed through on every commitment, showed up when he said he would, and treated our home and family with respect. In an industry where that level of care and follow-through isn't always the norm, Brian truly stands apart. If you're looking for someone knowledgeable, trustworthy, and results-driven, Brian and Team 10 are exactly who you want on your side. I'm truly grateful for his support and would not hesitate to recommend him.

Brian was responsive, efficient, knowledgeable, thorough and reasonably priced…read more The plumber who installed a new cleanout on the sewer line in the crawlspace under our home left a mess on the vapor barrier, including "black water" and solids. After receiving a "minimum" bid from a national firm to complete the cleanup work, Brian and Team 10 did an outstanding job completing the same work at 75% less than the national firm's "minimum bid. I highly recommend Brian!!

Used this company to remove old asbestos duct work in our basement. The crew was prompt, efficient…read moreand knowledgable, and Jonathan answered all our questions. We also paid to have an independent inspection afterward -- not legally required, but something we opted to do for extra peace of mind -- and the inspector found everything really clean and not a miniscule fiber anywhere. Would definitely recommend.

We have been using this company for about 3 years now and they are really on top of it, Carlos is…read moreso great and easy to work with, I highly recommend them