Paul and his new assistant came to our home to clean out our dryer vent. They were both very…read morefriendly and competent. During the cleanout process, Paul noticed that the vent inside the dryer (not the vent and hose to the outside) was not properly attached. Apparently, when we had the dryer installed during a move a couple of years ago, the installer jury-rigged the pipe instead of using a proper LG OEM pipe! Paul recommended having this corrected to avoid a fire hazard. Thanks, Paul!

‼‼‼THEIR REVIEWS OUTSIDE OF GOOGLE TELL THE REAL STORY‼‼‼…read more If you're facing an emergency, this is not the company you want to rely on. Their focus is profit, not people. To them, customers are just another paycheck. It's disgusting to take advantage of people in such vulnerable situations. Learn to make money another way!!! Or do good, honest work. We made the decision to switch to a smaller, local contractor -- and the difference has been incredible. We're paying less, included in every step of the restoration process, and finally feel heard and respected. Please, save yourself the stress. ‼Look at their ratings‼: on most platforms (including feedback from former employees) they average under 3 stars. The only exception is Google reviews, which feels suspicious on its own. You deserve a contractor who values you, your home, and your peace of mind. This company is not it.

Work completed. Ended up identifying correct issue. Timely response by business and followed up…read morewith restoration specialist.

Fast service, resolved quickly. They came out on a Sunday, and the service man was very professionalread more

On Sunday , June 30, 2013 I received a call at 4:40PM that a community I managed flooded. I called…read moreChris Dowdall with ServiceMaster Rapid Recovery. By 6PM Chris had multiple crews on the ground working. Tuesday, August 2, 2013 the Town of Chapel Hill sent a team to inspect the 45 flooded units. They came with condemned signs. Their intentions were to condemn the structures, which would've displaced the residents of 45 units and hurt property values. They commented that of all the flooded sites they inspected, ours were in the best shape. After a lengthy discussion the town gave us a deadline of the next day at 10AM. At the deadline we needed to have all the flooring and 2 feet of drywall torn out of each flooded unit. Chris Dowdall called in extra help and by 10AM the next day we passed inspection with flying colors. The units were not condemned. ServiceMaster Rapid Recovery continued to help dry out the units until we were able to start rebuilding. Chris's crew and expertise were invaluable during this crisis

Never again. I was renting an apartment from Oak City Properties for a year and a half. This summer…read morea mold outbreak developed and went full force all over on everything by July 18, as a result of mold spores in the ventilation system. After it made me sick and began to destroy my stuff, I evacuated, but couldn't relocate my items for fear of cross-contamination. Finally, cleaners were brought into the picture. Chris, from ServiceMaster, came out for an estimate on August 24th. It sounded like he didn't want the job. The following Monday, after review of all estimates, Oak City Properties selected ServiceMaster to do the job. They came for all of my things -- art, books, clothing, furniture, etc. -- on September 1st. At that point, I'd been living out of suitcases elsewhere for a month and a half. My things then sat in ServiceMaster's humid warehouse for over three weeks before all clothing was sent to the dry cleaners. They'd cleaned my kitchen items, but I only knew that since I went by to grab some clothes and his staff was present. There was no communication updating me of the status of things otherwise. During a time of such turmoil, communicating to someone gives them reassurance. I visited the warehouse on October 13th with the insurance adjuster and landlord. At this point, they had had my things for a month and a half and determined the job was done. Chris was present, but had an air of condescension about him as if I was the one causing this inconvenience to him and he was the one forced to live out of suitcases. I was devastated at how much was deemed uncleanable, but also concerned at how disorganized they seemed. Pairs of shoes that could have been cleaned were strewn about and my things sat too close to other people's belongings. My things would have to sit there another month until I could close on a place to live and it could be sorted out with the insurance. As soon as I knew of my move-in date to a new place, I notified Chris. Getting an email reply or call back was rare and difficult, but I persisted. We needed to confirm this. He said his team would be able to return all of my items -- cleaned and uncleanable -- on Friday, November 25th. I offered to come to the warehouse that morning to review the loading of my items into their trucks. At the warehouse, I'd observed how closely my items sat to other people's belongings. He said that there would be no issues and two of his guys would arrive at 10am. They arrived promptly at 10am and began to unload. I was surprised, but not shocked that they'd even brought someone else's things back with them. I told them those things were nice, but not mine and they should take them back. Some things that entered my house were clearly not cleaned. I sent clothing and other items back to be cleaned. In the next 24 hours, I discovered that items were missing. Washer and dryer hoses were missing. Glasses -- some were family heirlooms -- were broken. Water stains were on my dresser. Dust was on my bookshelves. One of his guys brought back some cleaned items the next day. I appreciated him doing that so much that I sent him home with a really nice craft beer, since I'd heard him talking about that the previous day. The following week I called Chris to check on the recleaning and scheduling, as well as compensation because, shocker, he hadn't called me. Not one apology, call, or email. Once again, he was defensive and rude. Last Friday, December 2, two of his guys came back. One guy was there to clean the carpets to make up for their disorganization. He smelled like weed. The other guy brought a check and stuff back and kept saying, "well we have to make sure YOU are happy before we leave and hope to never see you again under these circumstances." Really? Way to leave on a good note. This week, I've noticed that my brand new ski goggles and DVD player are missing... The remote is here, but not the DVD player. I also discovered that they brought a cloth box with mold on it into my bedroom! It's been sitting in my brand new house for a week and a half with mold on it and, because I'm still getting settled, I couldn't have inspected every item right away. Not impressed. I would never recommend this ServiceMaster franchise/location. If that's the way you're going to do customer care, communicate, and provide a service, you shouldn't be doing it.

Grout medic came out to reseal and caulk our 10 year old master bath. Very happy with the entire…read moreprocess. Tim and Parker arrived promptly at 8am as promised. A rarity when it comes to contractors. They thoroughly explained the procedure, consulted for opinion during the process and matched the tile grout perfectly. Cleaned up throughly afterwards as well. Highly recommend.

I hired this company based on my realtor's recommendation. I wish I had read the reviews prior to…read morehiring them. They do not like small jobs (minimum job cost $500) and will try to upsell the bigger job more than once. Unfortunately, the grout was more mismatched than discussed. (The house is 1.5 years old and I didn't need the entire bathroom floor cleaned and resealed--just one cracked tile and 2 feet of linear grout). I was NEVER informed that the grout would be ALMOND color next to light gray. What was discussed was that they had a close, but not EXACT match. Technician ASSURED me this was an "easy 15 minute fix" and he would make it right. The manager RE-PROPOSED the bigger, more expensive job ONCE AGAIN. Sad that this company would rather have a negative customer review than make things right, as was promised by their worker.