We noticed 2 business days before Christmas that sewage had backed up into our crawlspace. We had a…read morehard time finding a plumber, but finally found Optimal Plumbing (highly recommend), who came and fixed the plumbing issue the same day - within a few hours of first contacting them. Upon assessing the issue, Optimal Plumbing suggested that we call APR to handle the rest of the cleanup. I emailed Bernice at APR, who promptly replied. We then talked by phone briefly so that I could further explain the situation. APR dispatched someone within a hour. Tim and another gentleman were excellent to work with. Tim explained what they would be doing in terms of assessing the crawlspace to help prepare an estimate. Furthermore, he explained how the rest of the process would play out if I chose to move forward with their quote. He was the perfect mix of friendly, knowledgeable, and professional. APR was able to send me an itemized estimate within 2 hours of Tim's visit, and I was happy to move forward with their (very reasonable) quote. Tim and the other employee returned the next business day to complete the cleanup, and they did an absolutely phenomenal job. My crawlspace looks better than it ever has before, and they were very respectful of the rest of my property while getting the job done. Not a single thing was left behind. Following the cleanup, I also communicated briefly with Cindy about options for paying the invoice, and she was just as friendly, helpful, and responsive as the other employees. Overall, we were highly impressed by APR. While I hope I never need to use their services again, I would not hesitate to do so. A+ all around.

They use inferior subs and don't stand behind their work. A sub cut a pipe behind my master bath…read morevanity and covered it with drywall. The leak was slow but after 3 years it showed up through mold and mildew behind the vanity. APR did nothing!

Restoration 1 of Durham Raleigh provided great services to help me with a pipe break. I would…read moredefinately call them again if i needed!

Take pride in what they do and stop ripping off unsuspecting homeowners. They created fictitious…read moreinvoices and claim it's a standard form that they use and the technician checked everything off.

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!

We had a leak in our master bath and our project manager, Ray Ormsbee, had a fantastic crew. The…read morecarpenters he sent to our house were Justin and Raul. These guys were great! They repaired the wall and remounted our floating vanity and cleaned up after the job was done. I would recommend Carolina Restoration Service to any person that cares about their home. Thank you. Paul & Sharon G.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Took care of problem but tech was 3 hrs later than expected. Not techs fault but still frustrating.read more

I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

My mom hired A Healthy Home to encapsulate her basement, and to add a dehumidifier to her basement…read more Brent & his crew did a fantastic job! My husband was an HVAC installer for 30 years, and said it was the nicest job of encapsulation he had even seen. The difference in the air in her stand up basement is incredible! I would feel comfortable storing just about anything down there. Thank you, A Healthy Home!

From the owner: A Healthy Home is a family-owned & operated business providing cutting-edge solutions to your…read morehomes' moisture and mold problems. Today, A Healthy Home is a leader and innovator in the field of Crawlspace Encapsulation & Mold Remediation. Serving the Triangle, Chapel Hill, Cary, Mebane, Hillsborough and Apex, NC