We had a property claim for our residence and we decided to use Georgia Water & Fire Restoration as…read moreour General Contractor because they were listed in a network list of contractors near us by our insurance company. I was a little nervous about the process but Georgia Water & Fire restoration and Cody Freeman were wonderful to work with. Mr. Freeman was knowledgeable, professional, timely, patient and very responsive. I never once felt that we were being pushed into a decision to use a specific product or expand the scope of the project. The office staff was professional and competent. Even after a few issues (incompetence, checks not being issued as promised, etc.) we ran into with our insurance company and delays due to those issues, Mr. Freeman was always there to help. He checked in with me frequently to offer his assistance. I would recommend Georgia Water and Fire Restoration to anyone who needs a general contractor for either an insurance claim or improvements to their property.

From the owner: South offices are located in Newnan and Lagrange, servicing the Atlanta and South Georgia areas…read more A locally-owned company that specializes in fire/smoke damage, water/storm damage, mold remediation and restoration services. We are a branch of the Alpharetta office that has served residential and commercial customers in the greater Atlanta area since 1989, and developed a stellar reputation as a reliable, customer-focused company. We treat our customers with great respect, and approach each job with the highest level of professionalism- one that has made our company one of the largest of its kind. Our response team is fully-trained and ready to accommodate your emergency needs, taking special pride in the fast, courteous and effective service we provide. At Georgia Water & Fire Restoration, we know that our business is only as good as the people we hire. Therefore, we go the extra mile to recruit and retain top quality employees. We thoroughly screen our candidates, conducting complete drug testing and background checks prior to hiring. This enables us to guarantee the delivery of professional services by people you can trust. And, you can be sure that we will only send technicians who are properly trained and certified to perform the services needed. When you hire our company to handle your fire, water, mold, or restoration needs, you never have to wonder if the job will be to your satisfaction. It is 100% guaranteed!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

The summary: My experience with The Mold Man has been ridiculous. He did less work than his scope…read moreof work states, he will not provide a post work mold test to prove that less work was needed, and I have left multiple messages asking for resolution that he will not respond to. The Mold Man has repeatedly lied, changed his story, not done the work he said would happen, and refuses to discuss possible resolutions since he cannot provide proof the work was done or successful. The details: We used the Mold Man during our house buying process. He sold the job to us (the buyers) and the sellers as mold was in the bathroom Sheetrock and the Sheetrock had to be removed while surface mold was to be treated chemically and scrubbed elsewhere. We show up for our pre closing inspection and the Sheetrock had not been removed and no surfaces anywhere in the house were cleaned at all! He sent an employee out the next day and that employee told us he had never been given the scope of work. He only did the ozone treatment and was told to leave for a different job. After we delayed closing, scheduled contractor work, and movers the employee cleaned the surfaces and took a mold test. It took a month for the warranty information to be provided and a post work Mold Test was to be included in our paperwork. We have not received it. The Mold Man first said he hadn't gotten the results back yet, then said the testing company lost the sample, and now says that a post work mold test isn't part of our agreement and is only used for in-house purposes. If you check with other mold companies like I have they will tell you this is not normal practice in their industry. The Mold Man says that removing the sheet rock did not need to occur after all. He now says it was optional even though it is spelled out on the scope of work and no optional is listed anywhere in our contract. I have provided possible resolutions to him involving new mold tests and price reductions but apparently he will no longer answer my communications. If you need mold remediation done stay away from the Mold Man or you better be present when he is doing the work so you can ensure it is actually done.

From the owner: Yes! We are open and actively helping clients who are facing mold issues that are not covered by…read moreinsurance, and issues found in the crawl space. Please contact us for a free quote!

Our experience with Penco Restoration was a nightmare…read more We were displaced from our home for nearly a year after a water loss, only to deal with repeated construction issues, inconsistent communication, questionable workmanship, and ongoing concerns about the quality of repairs being performed. We repeatedly raised concerns about subfloor materials, missing structural repairs, uneven floors, gaps, and visible workmanship defects -- many in writing. Instead of resolving issues properly the first time, floors had to be pulled back up after installation for attempted corrections. We were told work matched scope and billing, yet what was physically installed often did not align with what we were being told. As a pregnant person with young children, this process was emotionally, physically and financially exhausting. Multiple moves, constant project delays, lack of accountability, and feeling like we had to monitor every step of the work ourselves created an overwhelming amount of stress. Homeowners should document EVERYTHING, independently verify materials/workmanship, and never assume the scope being billed is the work actually being performed. Based on our experience, I would not trust this company with another restoration project If I could leave 0 stars, I absolutely would. I worked directly with Jeff Halus who assured me I'd see that 3/4" t&g subfloor I never did see. After more than 50 email correspondence I was eventually passed off to Sean Liverman and then again to Andrew Howard, all as helpful as the last. After nearly a year of displacement, it is now taking an entirely different contractor to come in and complete the ORIGINAL scope of work that should have been done correctly from the beginning. Penco decided on their own to deviate from the approved scope and install a double-layered subfloor system using materials of their choosing. They installed our brand-new flooring, later ripped it back up, poured self-leveler throughout the home, and then reinstalled the flooring. As if that wasn't enough, Andrew Howard later suggested pulling the floors up AGAIN to add a THIRD layer of subfloor and install the flooring for a THIRD time in an attempt to solve a problem we didn't have prior- floating door jams. Thank you for nothing Penco. That's the level of workmanship and decision-making we experienced with Penco Restoration. This company cost our family nearly a year of stability, repeated displacement, constant stress, and extensive additional corrective work that should never have been necessary in the first place. I would never recommend them to anyone.

Penco came out and helped me with a pretty major project caused by water damage from the deep…read morefreeze Christmas day. I'm telling you, the remediation was amazing, the repair was incredible, the customer service was pristine. Definitely contact Penco!!! Top notch work folks!

Update: the work is finally finished and this is a shout out to the Servpro team led by Hunter…read moreFreeman. Servpro put my house back together again after the mitigation team did their work. We are please with the results. Hunter was a great project manager, and easy to work with & managed the multiple contractors tasked with restoration of my home with a firm & steady hand. I recommend choosing Servpro for big jobs & small.

Wonderful until you have signed contract. They have had 4 months to water damage. It's maybe1/3…read morefinished. Extremely unreliable. Today SERVPRO of Troup-Coweta advised me my carpet had been discontinued. Look what I could at HD

I had a small leak appear on the ceiling, no clear cause. One company came out and recommended…read moretearing out the entire ceiling to look for the issue. Aqua Flame traced the leak all the way to the attic and a likely faulty A/C unit, without cutting into any of the wall. They charged me nothing for diagnosing this issue and recommended we call an HVAC company. It was refreshing to know that Aqua Flame is not in the business of trying to sell you something for the sake of selling, but rather, they truly care about their customers and fixing their problems - even if it means the next call is to a different company.

I had a plumbing leak one evening after work and I looked online for an emergency plumber and found…read moreAquaflame. They were at my house in an hour. They stopped the cause o f the leak, calmed my nerves, because I was stressed, and scheduled a time to return the next day. They were very helpful throughout the process and communicated every step of the way. They gave me an overview at the beginning and checked in with me throughout the process. I had a lot of questions because I didn't know anything about plumbing leaks and water damage and I had never filed an insurance claim for my home. I appreciate the guys at Aquaflame!!

Champion has the best and brightest young men working for them. They always have a pleasant…read moreattitude and are willing to help.

Champion Cleaning provides some of the most efficient, professional employee in restoration . The…read morecrew , Gary, Patrick, Kevin, Jolan, Aaron, did an incredible job with water damage. Always professional, timely, friendly!

He kindly explained well about the systems and provided us very nice cleaning service!read more

HIGHLY DO NOT RECOMMEND! *please read my whole review and…read moreadded comments at the end for my response to their reply* Team was friendly at first and showed me pictures of their work (which was super deceiving), however, after they left I was able to thoroughly inspect the work provided. I had a basic HVAC clean. When i went upstairs, i realized air vents on the ceiling were re-installed WITHOUT SCREWS. This was apparent in several locations. The few that had screws were drilled too far and stripped the surface therefore also making the vents loose. Additionally, work done in the attic with the hvac ducts was improperly reinstalled to the point of the ducts pushing vents out of ceilings and protruding into the room. Because of all of these reasons, and so many vents falling out of my ceiling, i had personally property that was damaged. When I reached out 7 times, they never responded until I disputed it with my bank (funny how that works, right?). Then they wanted to come and fix their issues. They gave me the "landlord special" and didnt address the personal property damaged that was caused due to their negligence. Their response when i showed them the personal property damage was "we didnt do that." I had moved into my house 2 weeks prior and none of the issues were on the detailed inspection report. I shared all of my photos, inspections, etc with my bank and finally am finished with that. All in all, I cannot recommend using LITERALLY ANYONE ELSE more. That is unless you are okay with poor service, property damage, and negligent & arrogant team members. Hope this helps. Attaching 2 out of hundreds of photos. *reply- find it so funny and interesting that you say you cannot reinstall registers without screws and yet that is exactly what occurred. I have photos, inspections reports, and a secondary company coming in to review your work and they were appalled! Your company can claim you did nothing wrong and remediated the situation but you did not. Property damage was done. You can claim it was not your fault, but clearly both our banks agreed it was from the overwhelming amount of proof provided by me. The remediated situation was a temporary fix and the second those registers need to be checked or cleaned again, the issue will represent itself. Do not claim that you guys did nothing wrong and fixed the issue when you very clearly did not. I submitted 25 pages of proof to the bank. I did call you 7 times with no response and also have proof of that. This company would be better off just admitting their mistakes rather than lying. Thanks! If anyone would like clarifying, please reach out to me by replying to this comment and I can provide the 25 pages of proof, photos, etc!*