This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

More than an ordinary spa treatment, my Top Tier 90 minute spa treatment was an experience…read more I enjoyed my first facial today and Andrea was ABSOLUTELY AMAZING!!!! From being greeted walking into the door to making sure all needs were met, the entire staff was friendly, welcoming, attentive, and smiling. Andrea was wonderful in educating me to understand my skin and the needs of my skin and offered suggestions on what to do at home. I look forward to my next visit.

In honor of Women's History Month, I want to take a moment and highlight an establishment which is…read moredoing their part to honor wellness and healing. The Wellness Spot is truly a hidden gem in College Park and an absolute sanctuary for wellness. Massage Therapy, Facials, Yoga, Sauna, Manicure and Pedicures, just to name a few of the services. From the moment you walk in, the atmosphere is peaceful, welcoming, and designed to help you reset and recharge. What makes this place even more special is its visionary owner, Valaurie "Val" Lee. Val is an inspiring wellness leader and The Wellness Spot, is her vision. She consistently provides wellness for the community as well as for her staff. Val is creating something truly special, a haven where wellness, excellence, and community meet. The Wellness Spot isn't just a place you visit it's an experience. I honor a salute phenomenal women like Val Lee this month and always.

I'm quite the active girl. I like hiking, going to the gym, and pretty much anything that requires…read morephysical activity. One of the downsides is that I do get aches and injuries once in a while and I thought why not try Cyrotherapy. I'm a big bargain shopper and I found the Polar Lounge vía Groupon. Let me tell you what a wonderful delight it has been! The customer service is on point. Greeting you with a warm smile from the get go. The establishment is fabulous, has an amazing aura and vibe. They give you little cute polar bear shoes to wear while doing the procedure, which goes to show their attention to detail. I was told to pair it up with the infrared sauna. It's an amazing experience. Cold than an hour of warmness. You get to watch television while in the sauna if you desire. Thus far I've seen improvement in my sleep as well as my skin. I did the eight sessions and I'm most likely going to be doing more. It's safe to do once a day, and they explain to you all the details & benefits. As well as any concerns you may have. If you care about your body I would check out this place. Treat yourself!

Absolutely awesome!!!! Going in for my third visit in a week. Got me down to fit into a dress I…read morecouldn't zip. The infrared light bed was phenomenal.

I have been a loyal member of Hydra+ for years, and today I unfortunately experienced the worst…read morecustomer service of my entire life at the Buckhead location. Jade was at the front desk when I arrived this morning and was unbelievably and unnecessarily rude to me. I had just gone in for an IV, but her abysmal attitude made me turn around and leave. She is not the type of person who meets the standards of decent customer service for a fast food service, let alone a wellness therapy provider. I would hope the owners of Hydra+ do not find it okay to speak to another human, let alone a paying customer, in such a way. I have only had positive experiences with Hydra+, but as long as Jade is with the company I will not be returning to the Buckhead location

Great people, love the results! It was a casual and welcoming environment, and I'm bringing a…read morefriend to join with me, today!

Brandon R was a great tech. The space is clean and relaxing…read more I was feeling a bit run down and the staff helped me decide what IV would be best for me. Friends have recommended this location and I am really glad I decided to get a wellness boost here. I recommend a wellness boost heading into the holidays.

I've been here twice and I had a really good experience. The staff were super friendly and answered…read moremy millions of questions lol. They made me super comfy during the process. I needed up buying membership.

I've been trying out red light therapy a few places and I really loved the tanning bed like set up…read morefor this red light You get to lay down and have your whole body exposed to the red light. I tried cryo for the first time here and I think I liked it. I'm not the biggest fan of cold but I felt really good afterwards. My knee had been hurting from work and then I came and did those two options plus lymphatic compression and I felt much better. I also made the wise decision to try this before a flight. I'll def be back as each option is pretty quick so you don't need a lot of time dedicated to it. The salt room will be the next option I try out !

I found this establishment through class pass and couldn't be happier that I did! I had an amazing…read moreexperience from start to finish. I arrived a bit early and the staff was already on site and assisted me promptly. They showed me to the sauna room and walked me through how to use the amenities. The sauna and everything in the room was really the perfect fit for a start to my self care Sunday. Afterwards I texted them and showered before leaving since I did get awfully sweaty. Thankfully they had all the amenities I needed to get going on the rest of my self care day. I look forward to visiting again and trying additional services they offer.

"Absolutely amazing experience! I discovered this on social media and ended up spending an entire…read moreday reconnecting with myself. My first-ever sound bath with our leader Joy was deeply spiritual, grounding, and uplifting, it even brought me to tears in the best way. You can truly feel the intention behind it all. And my massage with Frankie was A+ incredible from start to finish. Thank you for such a beautiful experience!" To everyone from walking through the door attentive inviting!

I Had the best reiki experience with Dr. Oba! In my opinion, He is truly a natural healer and…read moreextremely intuitive and knowledgeable about his craft. I had only had reiki once a few years ago and I was a bit nervous, but Dr. Oba made the atmosphere very comfortable. From the tranquil sounds to the essential oil smells. I immediately felt relaxed. He cleared my energy centers and performed reiki massage which healed me to uncontrollable tears. I felt like a weight was lifted and I could float right out the door! He also applied acupressure and cupping to my lower back. My back was aching when I arrived but a felt like a new person when I left. I am looking forward to my next visit.

I loved my service today she had great communication about parking and how to find the shop she was…read morekind and very very knowledgeable on ways I can maintain my overall health. She set me up with an account to get all of my vitamins and minerals and detox supplies where I can simply go online order myself and they'll be mailed directly to me. I definitely loved the experience and can't wait to come back. If you are looking to detox check out her website and book

Highly recommend this place for colonics. The owner was great and very knowledgeable about the…read moreprocess.