Eddy arrived at our home at the agreed upon time and went right to work to provide an estimate for…read morea pin leak we had in our dining room ceiling. Eddy provided a very fair price for a relatively small amount of water damage to our dining room and ceiling. Eddy and his team were professional and communicated well. While other estimates were much higher, I do not believe that they could have provided any better workmanship. I would highly recommened them.

Eddy was great to work with! He was very responsive, and always replied to my inquiries in a timely…read moremanner. I felt like I didn't have to worry about the project with Eddy supervising it. I would definitely recommend him and his team for remediation.

We had water damage from a leaking refrigerator supply line and contacted mitigation companies…read moreright away after discovering the leak. We knew that acting quickly was important, but we were also very clear with everyone we spoke to that we wanted to preserve as much of the existing flooring, walls, and cabinetry as possible. We were willing to accept some cosmetic damage if things could be safely dried rather than unnecessarily removed and replaced. Other companies we consulted recommended removing portions of the wood flooring, drywall, and cabinetry, so we were preparing ourselves for a much larger demolition and reconstruction project. This team offered us another option: try drying everything in place first using drying mats, a dehumidifier, and containment, while monitoring the moisture levels to make sure it was actually working. What really stood out to me was how thoroughly they explained the process. They showed me the moisture readings in both the affected and unaffected areas, explained the normal baseline they were trying to reach, and walked me through how the equipment and containment would work. I never felt like I was being asked to simply take their word for it. After several days of drying and monitoring, everything reached acceptable moisture levels. We were able to keep the flooring, drywall, and cabinets without removing any of them. There is some discoloration and minor warping in parts of the wood floor, but it's completely manageable by our standards and a tradeoff we're very happy with considering the alternative would have involved tearing out and replacing otherwise salvageable materials. I'm sure acting promptly after discovering the leak played an important role in the outcome, so I would definitely recommend getting water damage addressed as soon as possible rather than waiting to see if it dries on its own. I'm also extremely grateful that this team listened to our priorities and was willing to take a preservation-first approach while still verifying the results with actual moisture readings. Everyone we worked with was knowledgeable, transparent, professional, and easy to communicate with. What started as a very stressful situation ended with a much better outcome than we expected, and I would absolutely recommend them for water mitigation.

Alex did and amazing jobs looksl like new master bathroom. Highly appreciate his work. He wirks…read morewith his heart. Barbara Monteiro

Restoration 1 of Orange County was one of the best companies we've ever worked with . They were…read moreprofessional and knew exactly what to do. The place looks fantastic !

Jeff was recommended by a leak detection company to do some remediation after a leak. He was very…read moreresponsive, his pricing was very fair, and the quality of work was great. I would highly recommend them.

I called on a Saturday afternoon because my dishwasher was leaking and it was starting to flood my…read morewhole kitchen. Megan answered and heard the panic in my voice and she talked to me about the steps for having someone come out. She had one of the technicians come out right away and help clean up the water and drying everything. They come back today to finish the tear down stuff. I appreciate the urgency from Jarvis Restoration!!

I called Jarvis for water damage restoration and couldn't be happier with the service I received…read more Jose was exceptional from the beginning of the project through completion. He kept me informed every step of the way, communicated clearly, and made sure I understood the process. His professionalism, responsiveness, and attention to detail made a stressful situation much easier to manage. The entire team was punctual, respectful, and did quality work while keeping the work area clean. It's rare to find a company that combines excellent workmanship with outstanding customer service. I highly recommend Jarvis and especially Jose for anyone needing water damage restoration services.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

You really never want to have to make this call but when you do please call this company . I…read morecalled Jim Patitis the owner what a wonderful caring man, he helped me with my neighbors water leak from my unit . Jim was the most sensitive and caring person when listening to my situation. He sent Brandon out the next day to set up dehumidifiers in my neighbors home to help prevent any further damage and to help start to dry up the carpet in that room and Brandon did a great job explaining how the agreement went and the process was to go . All in all this company has great reviews based on their work and their customer service . Give them a try you won't regret it . Thank you again , Jim and Brandon !

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

Restoration R Us absolutely exceeded every expectation, and Norm is the reason why. I cannot…read morerecommend him highly enough. We were dealing with a mold situation at one of the worst possible times, right before Thanksgiving, and Norm still made us a priority. He voluntarily drove from Irvine to Los Angeles that same night to help us, which speaks volumes about his dedication and professionalism. From the moment he arrived, Norm was warm, approachable, and extremely knowledgeable. He took the time to fully diagnose the issue and explain what he was seeing in a way that made sense to us. Instead of scheduling another visit or delaying anything, he went ahead and removed the mold that very night. His willingness to act immediately made a huge difference for our peace of mind and our timeline. What really stood out was how easy Norm was to work with. He is incredibly friendly, very communicative, and refreshingly transparent about every step of the process. He also respected our busy schedule and adjusted his timing to work around us. It is rare to find someone who combines skill, integrity, and genuine care for their customers, but Norm truly does. His pricing was more than fair, especially given the urgency and holiday timing. If you need mold removal or restoration work, Restoration R Us is the company to call. Norm sets the standard for quality, reliability, and customer service. We are grateful for his help and will absolutely turn to him again if we ever need anything in the future.

Our family loves Norm! He came out via our insurance company for a water damage issue we had many…read moreyears ago to a house we had just bought. We didn't know anything about him, and I wouldn't normally have high hopes for someone recommended via insurance. But it turns out that he did amazing work. We had little kiddos, and he showed genuine concern in wanting to make sure that our house was in good shape before we moved in. Over the years, we have recommended him to friends as someone we trust to do a good and thorough job. He was honest in his opinions, both with good news and bad news. We've used him since on other issues. He's always really good to follow up and see if the issue was still resolved. He's offered to look at videos that we send. He's patiently answered questions over the phone and in person. We highly recommend him. He's amazing to work with and it's comforting to feel like you have a trusted contact for a certain set of homeownership problems that can arise. It's a huge relief to not have to gamble on a random company you find on the internet. He's our go-to any time we need any kind of remediation work. And I try to recommend him whenever I can. A+ Business!!

Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.

I didn't end up moving forward with the repairs, but I still wanted to leave a review because Sam…read morewas incredibly responsive. He got back to me almost right away after I submitted my request and scheduled an assessment quickly. Ron, the technician, was friendly, professional, and took the time to explain exactly what the assessment involved and what repairs would be needed. Good communication can be hard to find, especially when dealing with home repair issues, and that alone made a great impression on me. I would definitely keep them in mind when I would need their services in the future.

A family member had a critical situation and a local plumbing company referred us to AssurePro. I…read morereached out to AssurePro and they were quick to respond and came out to provide an estimate for us. When we decided to move forward with them, they worked with our timeline so that plumbers could return to finish what they needed to do in a timely manner. We are very thankful that they stepped in to help us contain a very stressful emergency!

I called these folks as I needed to rent some air scrubbers and they were advertising next day…read moredelivery. And that's exactly what they did. Sam came down all the way from OC and dropped off a couple of these large air scrubbers. He advised to leave these on for four days and that would do the job. It did. The smells from the smoke, which were faint at this point a week and a half from the fire, were completely gone. Whole process was pretty easy and they came by and picked them up at the time they said they would. As for the price, I think it was reasonable. Would recommend, especially if you need this type of equipment ASAP.

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.