I have to start this by saying that I have known Shawn the owner of ReThink Associates for a long time, in fact even before there was a ReThink Associates. While I have often called on him for advice for a small glitch or opinions on software and other programs I had never needed him for computer repair. While one might think when you have computer problems you would immediately take it to your friend but that isn't always the case. Sometimes there is that old saying don't mix business with pleasure. Often times I know that while we want to help support our friends when something as critical and valuable as our computers come into play it is hard to trust anyone. I have a MacBook Pro and while I knew that ReThink was more than capable to fix it I must say in the back of my mind I was worried if it was such a good idea to have a friend look at it. I mean what if they screwed something up and ended up costing me more in the long run. Would I still be able to be friends with this person? It might sound like I have an unusually close relationship with my computer but I go to school fulltime online so it literally is my livelihood. So this is my experience with ReThink Associates. My computer prompted for a new upgrade and when it was finished it would never get past the reboot. So with hesitation and panic I called Shawn to ask for his advice. Within minutes I was on my way to ReThink to have him take a look. He went through everything extremely thoroughly and offered me several solutions. It was at this moment I saw for the first time what it was like to be on the customer end and not just a friend. I was taken back by the professionalism and promptness with which he handled my computer needs. Within a week I had a completely new Apple Refurbished Main Board and it was working like a charm. Not only did it work great but he took every precaution with the data on my system and made sure that nothing was lost in translation. Never again will I even hesitate for future computer repair needs I know exactly who I will always trust with my computer needs. Friend or not Shawn at ReThink is beyond great at what he does and his prices are affordable. I encourage anyone out there who needs a new system or has a computer repair or issue to call Shawn at ReThink and let him show you the excellent skills and customer service that he has to offer. read more

Owner - Shawn Michael Kirkbride Works by the problem, not by the hour, and his rates are extremely reasonable. Very knowledgeable and promptly responds to any communication. He will explain things along the way in "techiegnese" or in plain and simple English (even as many times as it takes). He does a free appraisal and estimate of your issue and keeps you informed of any change in cost or plans while working your case. He is phenomenally quick and efficient from beginning to end. He works out of his small home office for now. He's moving from Ozark to Republic but he works both areas as well as anywhere in the Springfield area, surrounding satellite communities like Willard, and even as far south as Branson. Every problem I've had, he has been able to solve without hesitation. He will eliminate viruses and bugs by doing complete clean-ups and going as far as rebuilding the master boot record partition (only if necessary). He always backs up your data to a secure place and keeps it for at least 30 days in case you're missing or cannot find something after the restore. He will do any market research necessary to give you top dollar and fair prices whether he's helping you sell a piece of equipment, buy another one, or just finding the right one to fit your needs. Mr. Kirkbride will go a long way to ensure you are pleased with the end result of his work;his reviews on Thumbtack.com, which is how I found him, will consistently show his magnificent attention to detail in his work. Services Include: * Virus & Spyware Removal * System Speedup & Optimization * Custom System Builds * Operating System Installs and Configuration * Software Installs and Configuration * System Hardware Upgrades * New Component Installs * Networking, Wireless Setup and Configuration * Troubleshooting * Advertising Signage * Business Logo Design * Advertising Banners * Flyers * Business Cards Find Rethink Associates on Facebook. read more

I initially contacted Shawn asking for advice on video cards and upgrading my computer to play a couple games. The computer I had really couldn't handle the kind of video card I needed so we ended up having Shawn build a computer for me. I thought the price was reasonable and he explained every single component I needed and gave me the information I needed to make decisions as to what would be in the system. The nice thing is it is capable of being upgraded even further down the road. He had the parts and had it built very quickly, within the week. After I got it home all I could say was WOW!!! This is the best computer I have ever owned! It is extremely fast and I could not be more pleased. We were so pleased with it that I asked him about a computer for my husband, who does more with pictures, editing and so on. Shawn explained how he would need something totally different and explained why. He explains things simply so you can understand them but he doesn't talk down to you. We decided to go ahead and have him build he second computer, more of a media computer than a gaming one like he built for me. We got that computer yesterday and all my husband can say is WOW!!! as well. He is absolutely thrilled that the new computer can handle his PaintShop X7 easily with no hanging up or waiting. If I ever need anything computer or tech related I absolutely will contact Shawn again. Rethink Associates went above and beyond in not only building the computers but customizing them to what we needed. You simply cannot go wrong and I could not recommend Shawn highly enough. Absolutely five stars across the board. Thanks Shawn!!! read more

Top notch! I was visiting Springfield for a business trip, and my laptop just wouldn't start. The hotel concierge provided his number, as he has 2 friends that have been helped by Rethink before. Shawn talked me through a few things trying to troubleshoot by phone to save me money and a drive to his shop. Alas, I needed actual support and he squeezed me in because of my time urgency. Shawn replaced the hard drive, and the battery in my old laptop (5 year old Dell Inspiron), and he did it in just hours!!. I am still shocked, as my laptop is faster than it was when I bought it! Shawn's customer service skills really impressed me but his knowledge of computers blew me away. His price was very affordable considering the high quality of service and rush he put on the work. I would have spent easily 4 times more to buy a new laptop. He even messaged me during the repair several times to update me along the way. I may not live here but I have friends and colleagues in Springfield, and I will definitely be sending them to Shawn in the future! No corporate shenanigans here, just a wholesome locally owned business with an amazingly talented, polite, and intelligent technician. A diamond in the rough if ever there was one! read more

Rethink Tech!!! So on Saturday my computer decided it needed to do an update if proceeded to do this and then I found out it wiped my computer clean I have no access to any of my stuff frantic as I might be because you know I'm a local photographer can't find any of my images and and my documents I was totally freaking out!! With a little Google search I found a nice gentleman and Republic to help me out and fix my computer keep in mind he was open on the 4th of July I drop my computer off and as of today he has informed me that he found all my missing images some of my documents he's going to rebuild my whole computer setup all my gauges and gadgets again and I'll be ready by tomorrow which is amazing because I'm heading to a photo session right now Momma is going to need to edit images.. I'm so so very thankful for his assistance if you guys are looking for anybody to assist you with fixing any computers or technology reach out to them they're located Republic and here's their information I couldn't be more blessed and truly happy about the outcome of this!!! Thank you so much Sean with rethink Tech.... #rethinktech read more

The Hard Drive on my Business computer was ready to die off. I had no backup system in place and was concerned I would not be able to save all my files. Shawn came to my home, backed up everything on my computer, installed a new Hard Drive, re-configured all my settings for me & reloaded EVERYTHING back onto my computer. In a matter of a few hours, I was back up and running! My business is E-Commerce, so every minute I am down is lost money. Shawn was able to get me back in business in less than one day. Not only was he fast & professional, but he made himself available to me days later when I needed help & advice on re-configuring my computer. He even helped me pick out the "Right" drive for my business! Shawn does it all! There are very few places you can turn to nowadays that will assist you with every step of a computer or internet problem. There was no "hard-sell" or bias advice, just good old fashioned GREAT SERVICE! I would HIGHLY recommend Shawn at Rethink for all of your computer needs. Loupeestuff Classic Car Parts read more

Very respectful, really kind, really professional and he helped me immediately. I really felt that he prioritized fixing my computer and my satisfaction over making a quick buck. I am really appreciative. I don't mind spending money for good service, but I also hate feeling taken advantage of. Too many places do that, we had problems with an appliance repairman that did that, and we hate it. Very happy to have been referred to this gentleman. I definitely recommend him and will tell people I know. The service, the quality of the work, and the kind-hearted treatment is worth it. read more

Literally as good as it gets. You will not find more knowledgeable experts in this field than Rethink. I'm a content creator for YouTube & I need a PC Rig that would be future proofed for an ever changing electronics landscape. The PC Build they got for me is the most incredible thing ever. I cannot praise & recommend them enough. Do yourself a favor & contact them for a build or a repair. read more

Absolutely exceptional service. We needed a quick service for a broken Macbook and he was far cheaper and faster than the other 2 places we looked in town. He was extremely polite and explained our options clearly. The repair cost us less than either of the quotes we received elsewhere, and we couldn't be happier with the service. read more