Couldn't ask for better care and service from everyone I interacted with during my recent eye exam!…read moreThe front desk clerk did a great job of explaining my choices, options, and how my insurance could cover my appointment. (A++ for customer service!) The assistants explained everything they were doing. (Not super fast talking like some who do somewhat repetitive activities.) The doctor took time and care to explain his findings and make helpful recommendations. He was both proactive and had suggestions for moving forward. ~ He even made a phone call after seeing my chart/records to communicate important notes for ongoing care. I would HIGHLY recommend this clinic for the care and attention I received, particular to my needs and concerns! This was the BEST eye care!

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

Don't go to this place they charge $75 for a missed appointment that they don't even send reminders…read moreout for.

I went to Retina NW for 8 treatments. They push as many clients through as possible every day…read more Their appointments take 3-4 hours each time. All but about 15 minutes is spent in the waiting room. They do one thing then put you in the waiting room. Wait for 30 minutes or more, the do another thing and put you back in the waiting room. Then put you in a room and you sit and wait and wait and wait. They have zero regard for the amount of my time being wasted just sitting there. I saw two of the five doctors and they couldn't agree on treatment. I lost all confidence in them. I have since found Hillsboro Eye Clinic. Each appointment is less than an hour. The doctor I see is knowledgeable, the office staff is friendly and there aren't 10 to 15 people waiting around being shuffled back and forth from a waiting room. Everyone is seen promptly and not waiting around.

I went in for an eye exam this morning, and I was just blown away by the excellent customer service…read moreand knowledgeable vision associates. My annual visit to my eye doctor found a shadow on my retina. I went into have additional test performed. I have never been through a battery of test like I experienced here. They went from test to test without any issues. We started with a plan vision test, to numbing for dilation, pictures and additional test to the ultrasound. Before leaving I was given a full diagnostic of my problem with instructions for care. If you're ever in need of eye care, make sure to keep Retina Northwest in mind.

My cataract doctor determined there might be an issue that could be or lead to impending retina…read moretear. He got on the phone with the doctor at Retina Northwest and they literally fit me into their busy schedule. While may wait time at intervals was lengthy, every staff member in the Vancouver office was super kind. My doctor was Dr. Tlucek and he felt so down to earth and nice. He did a variety of tests of the eyes/retina allowing me moments to reset when the light in my eyes just could not be tolerated any longer. Once diagnosis was made he gave me my choices and explained procedure - I opted to get procedure done then and there because I figure we only have one set of eyes and it wasn't something that I wanted to wait around and see if things got worse. Procedure only took a minute or two - so fast. I was then scheduled for a follow up and my cataract doctor was getting faxed the results. I had a choice of offices to choose from for the follow up with Dr. Tlucek. I give the worth and atmosphere created by staff a two thumbs up.

Dr. Kim is a fantastic physician. I appreciate his demeanor which is friendly, confident, and…read moredirect. He is extremely knowledgeable and not only takes his time during your examination, but in answering your questions. The staff and assistants are very professional and the office clean with up-to-date equipment. Even though there are other doctors in this office, it never feels crowded or rushed. I am so lucky to have found Dr. Kim as my eye doctor and I've recommended him to family and friends.

Dr. Kim is an awesome guy! Id recommend him !…read moreSuper Dr! My Highest Rating !

SMILE is awesome. Get it if you can. So, I got SMILE, my partner got LASIK... what's the…read moredifference? For Lasik, they need to cut a large flap into your eye... then the laser does the cutting/removal, etc. In SMILE, a tiny slit is cut (no flap), then the doctor does the cutting/removal instead of the laser. My recovery time was much longer; it took a couple months until my vision was perfect, whereas they recovered almost instantly... However, I almost never need eye drops... and they needed them for several months. The results are similar otherwise. How's my vision? 20/15... I could read a few of the 20/10 characters... but it took a bit of squinting. It feels weird to have functioning eyes. The process: You have some meetings, they check your eyes, and walk you through the procedures. If you're the nervous type, this may help you. This was maybe tmi for someone like me, since I prefer to trust the experts/doctors... that is, after doing hours of research and settling on SMILE and Dr. Malihi. However, tmi is better that no info, and many will find comfort in the "behind-the-scenes" tour. The actual surgery takes about 20 minutes... and it's uncomfortable, I mean it's your damn eyes... So, I just tried to relax and think about how this will all be over in no time- and it was. They do offer a chill pill of some sort, but I didn't take it... kinda wanted to feel it all... and it wasn't bad. You do feel a bit of scraping... because there is scraping. Again, worth it. They talk you through the whole thing... tell you when your vision is about to go cloudy, etc. There were people updating me on everything that was happening and there wasn't any mystery or reason to worry. The next day, my vision was kinda there... but after a few hours it got blurry... My partner had almost perfect vision after a day... but I was about 20/40 at best. I ended up working on tons of music, since staring a computer screen was doable but difficult. I traveled a couple weeks later, and my vision was still really blurry... SMILE does take longer to heal... but it's really worth it. After a couple of months, my vision is so good it's ridiculous. Just get it.

I am so glad that I decided to get SMILE at NELSI! All the staff were extremely professional,…read moreattentive, and accommodating. I got an answer to every one of my questions and didn't feel pressured at any point throughout the whole experience. I was a candidate for SMILE, LASIK, and PRK and was walked through the differences between the 3 and pros vs. cons. Ultimately, I decided to go with SMILE to correct my myopia (-4.50 and -5.0 with slight astigmatism) because I already had dry eyes and was concerned LASIK would make it worse. I was able to schedule the surgery for the following week, and the surgery itself was pretty quick and painless! My vision was blurry immediately after, but was 20/15 and 20/20 by the following day. Fantastic! This was, by far, the best medical experience I've ever had. I just wish I would've had Dr. Mahili do it sooner!

I actually fly here for appointments. The office staff and my retina specialist are all highly…read moretrained knowledgeable and professional. I wish they had Velada light treatments.

Exam and tests for wet macular degeneration and declining vision. Dr was cb knowledgeable and…read moreinformative.

TLDR: Got an eye infection from standard eye exam here and no guidance from this office/doctor…read more A couple of years ago I had an issue with this office taking over 2 months to get my contact lens order fulfilled with no proactive updates, but I let it slide because I really liked the optometrist and thought my prescription was more accurate than I've gotten at other places. That said, after my appointment this month I will never return. The day following my standard eye exam, my left eye was still extremely sensitive to light and bloodshot. I gave it a day and with no improvement, called the customer service line. She said she was sending my message to triage and to expect a call from the doctor. Well, after 2 more BUSINESS days the call never came... My eye was getting worse and puffy so I had to do an urgent care appointment to get prescribed medicated eye drops, they told me it was clearly infected and I likely got it from my appointment. After my urgent care appointment, I called back Vancouver Eye Care to let them know I got an infection from my appointment and never got a call from the doctor. The person on the line was apologetic, but I never heard anything else. Mistakes happen and according to urgent care, conjunctivitis is going around, so don't know that they lack proper hygiene practices, but the lack of concern over their patients' health after leaving the office is a huge red flag.

Having just moved to the area from out of state a few years ago, it was time to find a new eye…read moredoctor. Our dentist is in the same building as this location for Vancouver Eye Care so I looked them up on line and scheduled an eye exam. My optometrist was Dr. Sayge Heintzelman, O.D. and both she, and the assistant that helped with my exam were great. I was surprised that the assistant did the bulk of the exam, as I've always gone to smaller eye clinics in the past where the doctor did everything, but as I said, they both were great. It had been several years since my last exam and I knew I would need new prescription lenses so after the exam I waited for 15 minutes until the lady who was assisting folks pick out glasses and get them measured was done with another patient. I wish I remembered her name, as she was very helpful in selecting frames that complemented my face. It was also my first time getting progressive lenses and she did an excellent job of explaining how those work and what to expect. Just under 2 weeks later my new glasses were in and I did have to wait quite a while in the waiting area to pick them up. The staff that assists with pick-ups and adjustments for new frames was getting trained on some new equipment and rather than pause the training I waited 20 minutes to get my glasses. Not a huge deal, but since they knew I was waiting it would have been better for them to pause their training for a few minutes to assist me. But I'm sure that was just a one-off oopsie and I will definitely come back for my future eye exams as everything else went smoothly and was great service.

Second review for Dr. Crews and his staff. It turned out that one of my eyes was being a problem. I…read morewas seeing some flashy lights in it. Called the office and a very new receptionist told me it was normal - I did not at all agree and firmly told her to talk to a doctor or assistant. Someone more knowledgeable was quickly put on the phone and she got me into an appointment later in the day as the doctors were on a surgery day. While my wait at the office was long that day - which was fine as I was pushed into an already busy schedule, my eye was dilated and seen by Dr. Crews. After examination I went home knowing that a) my call was validated and b) that while there was a bit of an issue, my retina was still fine but that didn't mean a problem couldn't appear. Three days later I had a worser episode with the eye very late in the afternoon but knew I had an appointment already scheduled for the morning with Dr. Crews. Well we switched the purpose of the appt when I arrived and the doctor decided there was enough issue going on that he got on the phone with a retina specialist to get me fit into their schedule and they sent me right over. Big props to Dr. Crews for seeing me when needed and explaining what he believed was happening (he was correct about it) and then getting on the phone with the retina specialist to fit me right into their busy day. Thank you to the team, but train those new receptionists a wee bit better. And if you are reading this in choosing a doctor for lasik/cataracts, I continue to highly recommend Dr. Crews and overall all the great & kind staff in his office.

Dr. Stanley Crews did a great job on my LASIK surgery. He walked me through the entire procedure…read moreand calmed my previously unsettled nerves. He was very thorough in his examination and the entire procedure went well. My corrected vision was 20/15 by 9:00pm the night of the surgery. Great job to Dr. Crews and his exceptional staff at the clinic. Thanks for everything. Doug L.

I recently had my LASIK procedure done at King LASIK, and I couldn't be happier with the…read moreexperience! The staff are absolutely amazing -- super friendly, professional, and genuinely caring. From the moment I walked in, everyone made me feel comfortable and confident. The procedure itself was quick and smooth, and the team explained everything clearly before and after. The post-op instructions were easy to follow, and I really appreciated how supportive everyone was throughout the whole process. If you're thinking about LASIK -- don't hesitate. The team at King LASIK truly knows what they're doing, and they treat you like family. Highly recommend!

I highly recommend King LASIK to anyone considering getting rid of their glasses. Just one month…read moreafter my procedure, I have 20/10 combined vision, and I couldn't be happier with the results. The doctors and staff were attentive, professional, and made the whole experience feel easy and reassuring. A tip for anyone post-op: use plenty of lubricating eye drops--you'll be amazed at how quickly your eyes heal!