I signed up in April for a free month, Carla the manager helped me. I told her I was leaving in 2 months and would like to do something to get in better shape did not want to sign my life away. I wanted to do Silver Sneakers, but I did not realize how hard it was for non-Humana members to get into a class. I am not knowledgeable about gyms. They have a wonderful girl at the front Kendra I call her smiley she is so friendly and always smiling and the Asst manager Justin also was helpful. I really liked John as a personal trainer, he is wonderful, so I forgot about the manager and tried to exercise. Did not know i signed for 3 months with HIM and now he is leaving. I no longer want to be a member of this gym and I had been told I can cancel at any time. They have billed me $73.83 for the year, $296 for personal training that won't happen as John is not here and $148.00 for an introductory Personal training 8 sessions that I have not finished as John was not there 2 times. They need to care about their members not just about money. read more

While the Owner stated they would review their process etc. I called Retro Fitness yesterday in yet another attempt to resolve my issue. Explained circumstances to person who answered the call and asked for a call back from the Manager. Again, no call back from the Manager. This is ridiculous. read more

Retro Fitness - Owner's response. - Gyms Near Me - Delray Beach, Florida

Well, now that I have visited some other local gym franchises, I can appreciate Retro Fitness even more. -Employees are generous, friendly, helpful, and not pushy. -The front wall of the gym is floor to ceiling windows. Hooray for sunlight and seeing the outside world! I guess I had taken this for granted. The treadmills and stationary bikes sit against one section of these, and I can almost always snag a machine either against the window or just next to it. Then the weight bearing machines are also in front of the next set of windows, so my whole experience here is open, airy, and filled with light. -The music is not too loud. I can listen to my own music or audiobooks easily even with open earbuds. It is even possible to have conversations with real people or with earphones. -The music that is played is 'retro' - from the 90s I think - and I much prefer this over techno music. -The colors of the gym are soothing to the eye. Not gaudy or blaring. Still... fix the water fountain! read more

Very clean!!!! this is a follow up review. I already wrote one. Service is always good at the front desk. The place is always clean and equipment is always available to work out. read more

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Cannot cancel online or in person. Scam! Must mail a certified letter to cancel. Insane.

I paid for a month of training session up front since I just started getting back into working out and was not told it was a 6 month contract and all I thought I signed was the credit card receipt. They will not cancel me but keep charging me and now I left gym. So much for members are always right. I would've never signed up for a 6 month commitment. I teach golf and I charge for my services and don't recur charges. Very criminal read more

Very bad vibe, I did not like it there. There are up to non sense. may be the new CEO. Just too busy.... They made me feel horrible when went there. They advertised jobs in many platforms Went there to apply directly Receptionist looked was embarrassed CEO or manager talking to her behind me " like if I can't notice" Seemed discriminative actions. Misleading information and abuse of Position. Lovely... good luck with life, if you keep treating people like that, karma will get Ya!. read more

Retro Fitness - Fake ad for Tai Chi Instructors, went there to ask them they said there wasn't such a job available and the manager was talking behind me.. - Gyms Near Me - Delray Beach, Florida

Idk how to add to my other review but here is an excerpt from their direct company website: "Phone, Mail or Email Cancellation: Don't have time to visit? You can also cancel your membership by contacting your home gym via phone or email. We're here to make the process as easy as possible for you. We may have to request certain personal information to confirm your identity but that's it." I have called, and called, and called. NONE of this is true. If it was I wouldn't have multiple fraudulent charges on my card affecting my credit as I have been trying to cancel via phone since December once I had to leave for medical treatment. Completely untrue and unlawful to operate a business in this way and I am ashamed to say I joined in good faith trusting that the COMPANY POLICY would be true. They are looking for a lawsuit at this point because in reading reviews I am not the only person they have done this to. read more

Our sign-up process was smooth, thanks to Ethan and Madison they were both amazing and super helpful! My husband also signed up for personal training with Jackson, and he's been fantastic. The gym itself is very clean, and while it can get busy depending on the time of day, there's still plenty of equipment to use. Like most gyms, you'll see some people sitting on machines glued to their phones, but there are always other options available. I love that they have a Red Room for more intense workouts and massage chairs in the back perfect for winding down after a session. Overall, a great gym with an amazing team! read more

I have been a member here for over a year and joined for the class studio (yoga and Pilates classes). I have been very happy with the classes and instructors until about a month ago when they started canceling all of the classes. Something is up at this gym. Stay away! read more

Dirty water, there aren't enough facilitators for the classes they "offer" and I don't think the red light bed has been cleaned since opening. I left a Bobby pin behind it once to check and it was still there 2 months later. Negligent infliction of emotional and financial distress regardless of extenuating circumstances. Shame on yall. read more

To many people. Everyone sits on machines and plays on their phone. And no one says anything. Terrible customer service. Someone should be walking around gym floor and make sure no one sits on the machines using their phone. read more

WARNING TO ALL! My family went into gym last Saturday to get pricing and was told as a veteran I qualified for no enrollment, no annual fee and $28.99 pp/per month and that the pricing was good till Dec. 8th. I went in 2 days later and BOOM they jacked up the price to $38.99 + $3 for using a credit card. I showed them the paperwork offering with NO "pricing is subject to change" and they ADMITTED TO THE ERROR but would not honor their mistake! Florida State law prevents this both in verbal contract offers and written, but they don't care. THIS IS HOW THEY REALLY TREAT VETERANS folks. I tried to be reasonable and professional and explained why we should pay an additional $240 a year for their mistake. You can't get corporate EVER and they aren't ethical in behavior, just empty words. Next step is Attorney General. Shame on them and beware for yourselves. If you try to mark this as "not recommended" they don't let you post. Notice, it's all managed out of Philippines, good luck getting corporate on the line! read more

So I would believe you are trying to address this issue if it wasn't the second time I had a fraudulent charge on my credit card. It's been disputed along with the letter I handed the clerk at retro resigning read more

Very friendly and helpful staff. Red light therapy and massage chairs are a nice touch.

First and foremost I love this gym. I go every morning since it opened but the water issue needs to be badly addressed. No matter who you talk to at the front desk no one knows when it will be fixed. The people are great that work there and will fill you up at the front if you ask but it's a pain asking everyday. The water station gets piping hot water and tastes like burnt mechanical wire. Can't be healthy to drink. I've been told people have come numerous times and say it's fixed but here it is months later and still the same issue. A gym should have accessible drinking water. Corporate really needs to fix this. It's been forever!! read more

What a great experience so far. You can tell they opened as fast as they could because for the first couple days they didn't have all the equipment delivered yet, just cable accessories. I thought that was awesome because I know a lot of people have been waiting for this location. Set up of the floor, perfect. Plenty of weights. Plenty of space. Yesterday, a new employee had some trouble with my smoothie...she was new bless her heart she was trying! So I ended up waiting not even that long, 10 minutes maybe, anyway the manager I believe approached me and apologized and gave me gifts cards to a coffee place and Chick-fil-A! Never had that kind of customer service at a gym. Between the Wellington location and Delray, Retro you can have my money. 10/10. read more