Before I committed in becoming a customer, lex offered me a 3 day guest pass to see if I would like the gym. Which was a great idea. I not only wanted to see if I would enjoy being a member here, but most importantly, if the babysitter service was excellent as well. Especially, since my son has a skin condition called eczema ;( With that being said, the 1st babysitter I sat my 18 month baby boy with was such a pleasant young lady. Her name was Lex, she made me felt at ease and I immediately trusted her with my baby. She even texted me to come check on my boy because he was upset. Lex even helped my son feel better, so that I can continue my work out. I would highly recommend Lex. However, the 2nd babysitter was not as engaged as Lex was...she SEEMED lazy and never stood up one time from her rolling chair. I can tell right away, that I would have a hard time trusting my baby with her. I know it's an unfair judgement. But a parent would know the signs to detect for on whether or not the person is trustworthy to handle children. Anyway, this 2nd one asked me a rude ass question. She asked if my sons rashes on his face was contagious. My baby has eczema, and it flairs up during the summer time. To me, she was overall not very hands on with any kid. One of the front desk guy with glasses was rude, didnt say hello...just stared at me after I told him I'm trying out for my 3 day pass....he was so rude and obnoxious, I paid him back with the same treatment he provided me. I didnt care. Who raised him to give him right to treat people the way he did..??..front desk boy...you only have ONE JOB! To me the front desk people are the front line of defense here, they represent the company...and you cant even welcome your guest right?! Anyway I've decided this retro wasnt what I was looking for. Equipments were all crammed together, some were in horrible shape....great classes tho and juice bar was delicious. But, not a good fit for me and my baby. read more

This place is cheap and has all the basic equipment you need. The pros stop there. - The equipment is dirty. I've only seen a handful of clients wipe them down and never a staff member. - The staff is consistently unhelpful and unfriendly. When a machine needs to be lubricated - about once a month - I have to ask for the WD-40 (if they know what it is) and lubricate the machine myself. Similarly, when you go to inform them that you need the WD-40 or that the paper towels or cleaner has run out, you will only get an empty state in return - never a thank you - as if you are inconveniencing them at THEIR job. - The hours are inconsistent. First, they had "summer hours" during which we lost two hours each weekend. I was never notified, never received an e-mail. Forget about calling this location. Furthermore, their website has never been updated with their numerous closings for "maintenance" or renovations. When I emailed Retro Fitness through the website suggesting an email blast about closings for their clients, I never got a response. What good is it to be a gym member, if you can't go to it consistently? Don't we already have enough excuses to not make it to the gym? It's obvious they don't care as long as they can save money by closing occasionally and early. read more

STAY THE F*CK AWAY FROM RETRO FITNESS I came in on September 18th to cancel my membership due to affordability issues I'm personally having. The man who was assisting me with cancelling was a nice person. We discussed the matter of the money I owed plus the payment for the month of September, which all totaled $96.93. The first time I signed and swiped my card, there was an error the man made so he asked me to sign and swipe again. I SPECIFICALLY asked him if I was going to be charged for the first swipe... he said no. So I signed and swiped AGAIN. He said that one was processed and proceeded to give me my receipt. Later that evening I noticed I received 2 emails with my cancellation form and verification (I brushed it off as an error BUT I still wondered why I received 2 when I only had one membership.I STILL HAVE THE EMAILS CONFIRMING THAT). The following morning I checked my bank account and Retro Fitness charged me TWICE for $96.93 which set my bank account AND budget back tremendously. I came to the gym numerous times to work on getting my money back and was given the runaround. I was told on their end they only saw one transaction but miraculously on my end I ended up with 2 OF EVERYTHING. I even called my bank to make sure I WASN'T LOSING MY NATURAL BORN MIND AND THEY CONFIRMED YOU GUYS TOOK AN EXTRA $96.93! I filed a claim against you guys with my bank but YOU GUYS WILL NEVER GET MY BUSINESS, MY FAMILY'S BUSINESS, OR ANYTHING of that nature. Your employees are beyond rude and dismissive, and ironically this isn't the first time I've heard this about RF Hackensack. I would have let it go if it were $10, maybe $20. But you people took over $190 OUT OF MY BANK ACCOUNT. So neverrrrrrrrrrr everrrrrrrr againnnnnn. Do a company training on knowing how to speak to customers. Do a kuumbaya.... realign their chakras... whatever it is but WORK ON IT. Terrible read more

I love the gym. Going there since it opened. However the members are inconsiderate and make this place a sloppy mess. There are always plates left on the exercise bars and plates left on the floor to trip on. Also they are used to raise benches and become damaged.. I have had several incidents with members asking them to please remove the plates and they refuse. The front desk is no help at all in this situation. They never leave the counter to walk the floor and see what is going on. They only want to talk and make shakes which they see as more important. The gym itself is good. The employees are not. Also management does not seem to care either read more

Nice gym, but I need it to be open on time!!! I have limited time to work out and it's like hit or miss with this retro, today it was half an hour late opening!!! Another thing I don't like is the hours that's why I'm switching to a 24 hour gym!!!! read more

They have the basic equipment you need but, of course no towel service and although plenty of signs to clean up after oneself, it's rare to see anyone cleaning up after themselves. Ewwwww. Make sure you have plenty of paper to wipe up sweat off the benches. Some equipment is a bit worn out/damaged. On my first day, I got some slightly bloody slashes on my bicep/tricep from a cable pully machine which I told/showed the front desk. I went back days after and the condition remained the same and no signs to warn about it. The plates seem to lack metal (it's rubbery) so, it's a pain to load/unload to the bars when bench pressing. The showers... 1 broken head holder and often no body soap. Be quick with your shower because the water goes cold often. Sorry but, there are better gym options out there. It gets a bit crowded too. read more

Retro Fitness - Gyms Near Me - Hackensack, New Jersey

As a college student who lives on campus, this used to be my gym for when I came home for breaks. I loved that I could freeze my membership. But I have since decided to go to a different location for several reasons. For starters, why are their summer hours so restricted? On weekends, they close at 5pm! M-TH is 10pm...online it says differently. There are other locations that are actually open when they say they should be, so I decided to switch. There is also no AC, so when it's 85 degrees outside and 50 people are working out, it's suffocating. They got rid of the Theatre and replaced it with a weight room for private training, so that's yet another restriction for me. There isn't much equipment, so it's impossible to do everything you need to during the busy hours. Also, nothing was explained to me when I signed up at Retro. They have group training sessions here, tanning, classes, etc. but what do I have to pay for, and how much is it all? The staff are lovely, but it's all just hot, frustrating, and confusing. read more

I recently went here for the first time, and it exceeded my expectations! The staff is so friendly and nice which makes a huge difference. The machines were decent and the variety was awesome. Loved how many different abs and arm machines that had, it wasn't too crowded either. I liked how the staff member pulled out the whole nutrition guide for the at the smoothie bar. I also decided to use the tanning machine as well but it seemed like they don't change their bulbs which I didn't like. read more

This gym is a classic example of "you get what you pay for". Actually, you get a little more, but not much. At $20 a month, this place is a great bargain. If you're looking for the basics: lots of cardio equipment, lots of weight training equipment and a large space, then you cannot go wrong. beyond that, this place is NO FRILLS, bordering on dumpy. Here are what I see as the negatives: - The parking lot is HORRENDOUS. If you value your car in any way, go join another gym. There are DOZENS of car-killing potholes that grow larger every day. Management has told me repeatedly that they don't own the lot, so there is nothing they can do. That's an unacceptable response. They should be screaming their heads off at the landlords over this. It's AWFUL. Oh yeah, a small part of the lot also floods badly during heavy rains, but there are no signs to warn you of this. The lot is constantly STREWN with garbage including broken glass. - The gym gets really filthy in the evenings. The wastebaskets overflow, the towel dispensers run out, the bathrooms are a mess. They have a bare-bones staff (understandable for a gym with so few amenities), but 95% of the time the staff gathers at the front desk chatting, drinking smoothies and watching TV. If I ran this business, that would not happen. There should NEVER be employees standing around when the place is a mess. - All of the cardio machines have TVs (a plus), but they only offer 6 channels of programming (one of which is ALWAYS Fox News- ugh). Apparently, the 6 channels are programmed by whoever is working that night. One night, an employee turned off an NHL playoff game to put on the Soap Opera Channel (I kid you not). When someone complained, they were told by an employee, "sorry, but there are girls here too". That employee spent the rest of the evening watching her soap. Nice customer appreciation, eh? - When things (other than gym equipment) break, they generally don't get fixed. While the gym equipment is generally in good shape, more than half of the audio jacks on the cardio machines do not work. It's been that way for over a year. The stretching balls never get re-inflated. These are little things, but it's a "too bad" attitude that I don't like. The positives: - Good location (for me) - It's cheap as hell - Never a wait for cardio equipment - They open early and close late (weekends close a little early for me, but that's minor) - Most of the staff is friendly (although lazy) - They offer very cheap babysitting during the daytime (although I've never used it, so I can't speak of the quality) They also have a smoothie bar and tanning beds, neither of which I have ever used, or ever will. It's a health club, I go for health, not milkshakes and cancer lamps. So all in all- this is a decent gym at a great price that could be GREAT gym with a little more care from the owners. read more

Man bun with the beard who greets everyone goin, "yea...whaddya want", with the attitude, who then talks shit when people are out of ear shot, needs to go. There's a real lack of customer service whenever there's no manager there. They act like they don't care. read more

Awful gym. Always dirty. The general manager has a nasty attitude and was rude in every encounter I've had with her. No one ever reracks weights. Floor is uneven. The showers are filthy and I would only go in them if I had a strong desire to contract athletes foot. Not to mention that every time it rains the parking lot completely disappears under water and turns into a lake, trapping everyone inside, and literally flooding cars. My advice, go somewhere else. There are way better Retros nearby. Way better. read more

Convenient location. Lots of parking. Great price. Recently renovated and looks pretty good! Now offers classes and new equipment. The staff is friendly and make me and my boyfriend come back. Would love it to be open a little later! Overall a good choice. read more

For the price you pay this gym is actually not bad. The equipment is fairly new and clean. The clientele is what is, typical Jersey rude and obnoxious. The main complaint I have is the A/C never is on or they say it's always broken. That was the excuse last year. FIX THE DAMN A/C and keep it on!! read more

Great gym , friendly staff and they service their machines. Treadmill belts are tightened so they don't skip. Thank you for that I believe servicing your machines is very important for our safety. read more

It's been several times that I have to cancel my workout because of the dust. I usually come in in early afternoon and the place is so filthy that the cleaning lady starts cleaning while I am about to start my workout. I am asthmatic and I cannot tolerate dust. I suggest that the cleaning should be done early in the morning. Thank you. read more

Clean gym. Enough equipment I do wish they had a sauna or steam room in the lockers

Place is nice, clean , desk employees are awesome !! Inexpensive gym MAYBE that is why on a 90 degrees / humidity 110 DAY it feels like an oven in there, no cold air circulating, its difficult to work out. In group classes floors get slippery. Not to great in summer time read more

You clearly need to spend more time visiting this location. For 3 months the hand dryer in the men's room has not work. Paper towels and spray bottles are not full. Parking lot has trash bins over filled and no covers. Many machines do not work. We have talked to the staff unfortunately they do not stay long. It's like a revolving door. I even called left my name and e mailed with not a response. AC does not work well and if the staff walked around instead of hanging out with friends and texting perhaps things would be. It took 7 days for you to review, issues like this should be done immediately. If management of this facility was on the ball these issues and others would not happen. How do you explain the hand dryer not working for 2 Well, here we are New Year and same problems. Hand dryer in Men's room still not working (5 months), paper towels out. TV's not working. Does anybody care that runs this place ???? read more

WORSE EXPERIENCE EVER! I have been signed up with this Gym for almost 3 years and could count on 1 hand how many times I have spoken to anyone there in 3 YEARS (The most I have said is when I check in or out to the Staff is Good Morning and have a nice day) and because of my tight Work Schedule, I DO NOT SPEAK TO ANYONE ELSE THAT WORKS OUT THERE! I Workout there for 1 hour and Leave. This Morning I received a phone call from Management that my Membership is Cancelled because of me speaking to others and disrupting there work out! I am not sure if this is discrimination or mistaken Identity but in my 20 plus years of Gym Memberships at other Gyms I have NEVER had any issues! This is by far THE WORSE EXPERIENCE EVER! read more

they have a lot of workout equipment but the workers here can be alittle rude and wont help me if I need help with something. I really enjoy the classes tho. There is a lot of classes that everyone goes to. read more

The renovations have made it kind of crammed but still plenty of room. Gets pretty crowded around 6, but what gym doesn't. The movie room usually has a decent movie playing and there is A very nice staff though who always greets me when I walk in or leave read more

You need a better management with this center. I'm leaving this review here because it happened multiple times to me. I like to get retro blend because it's refreshing to get it after a good workout. However, because of the customer service, I'm now hesitant to get it. There were five retro employees near the blend station and I had to say "excuse me" 3 times to finally help me with the drink. No other customers were there though and all of the staff members were talking to themselves/were on their phones. Also, I guess people have different roles here where the "coach" doesnt make the drinks? Then he should not sit at the table where they make the blends! Moreover, I think it's extremely unsanitary to sit at the table where protein drinks/sinks are located and I've seen many employees do that (esp the coach? he was wearing this coach shirt). I do not understand why they do NOT sit at the chair, but sit at the table where they make the drinks! Please have upper management come here to assess this place. This is really unprofessional. read more

Normally people are good behind the desk, but two(black) girls literally ignored me (sitting alone) for ten minutes while they looked at their phone or stuck their thumb up their ass and watched me walk out as I said I guess I'm not getting my usual shake today lol. Guess nobody bothered training them. I literally had to go to another retro where I was helped immediately. Please fire those two. read more

THIS IS THE WORST GYM EVER! I only signed up when they first opened because I can practically walk there. I do a very thorough but short work out and I am in top shape. Before they renovated this place it was filthy, then they never cleaned the machines still after renovation so they are disgusting and the floors are ALWAYS filthy! AND the same equipment that was broken or messed up over 7 months ago have still not been fixed! This morning I got up to get there by 7:30. It was 40 degrees outside. I was going to leave my jacket in the car and go in but I left it on by accident and noticed it was cold in the gym too. I worked out on an elliptical machine for 12 minutes with my jacket on, then went and did 150 sit ups on the bench, another 5 minute workout with some free weights which I had to take my jacket off to do, but I was freezing! My hands never warmed and I tried to do other weight machines and I was getting hurt even with lower weights because I could not warm up! I went to the desk and two employees who were bundled up were talking. I asked if the heat was broken and one said "I don't know. I'm freezing." (not, "sorry, we are trying to fix it"), and the other said "it's always like this in the morning."! So obviously, in that big tin can they call a gym they turn off the heat at night to save money at the risk of their clientele! I walked outside, giving up on my workout so as to be safe and it was actually now warmer outside than in Retro. On top of that, as I joined for convenience, and I travel a lot, in LA 6 months out of the year, they supposedly have gyms all over that is part of the membership. Most of the ones they had are closed! I am sending this to management, not that it will do any good, but I am done with this place! read more

I was a member at this retro for 2 years. Fantastic location, they're facility is brand new. It was 5 mins from my house. They really helped me get in best shape of my life. The class instructors are the best! Unfortunately I moved away and now I am at a different retro location. I showed them my proof of relocation and they were happy to help me cancel my membership. Very friendly staff and management as well. Definitely recommended! read more

I'm not a gym person, but I like classes. And this place has a ton of different classes and great flexibility of class schedule. I love yoga and sometimes when I can't make it in the morning, I can come at night, or even on Sundays!It's very clean, fair priced, and the staff is very friendly. Most of all the yoga instructors are amazing! I've been to many private yoga class before, but the girls here are way better. Thank you Michelle, Chrissy, and Lindsey for being so kind, attentive, and helpful. read more

Best gym in the area. Staff is friendly and helpful. Love the classes and the instructors. Zumba, Yoga, Kickboxing etc are great.

I love this Gym. Great atmosphere, staffs are very pleasant, clean and I love my classes

Obviously I know Retro isn't the greatest gym out there but it was convenient having all the equipment I need and multiple locations although I mainly go to this one. I never really had an issue until their recent "renovations". The movie room was removed and replaced with a training center, which cut back the number of cardio machines, lovely. A section of turf was added to the main gym floor and what got taken out? MORE cardio machines, of course. Not only that but all the weight machines were pushed over. Originally I was told they were just REDOING the floors to which I responded "Thank God because this is so tight it's almost unbearable" Imagine my surprise when I found out it was permanent. You're literally working out on top of the people around you and there's barely any room to get from one machine to another. I could not imagine a more uncomfortable work out environment. The ab twist machine was put into a small, tight corner where the medicine balls and free weights are. I was convinced they got rid of it altogether and once I finally found it I actually laughed because it's comical at this point. One time in particular, my sister was waiting for me to finish (we switch off) and was asked to move multiple times because she was standing in front of a closet that an employee had to get into. I mean we would love to not be in your way but your equipment is practically in the closet so I'm not sure what we're supposed to do. The room to expand is there so they should really take that into consideration. Several people I know have moved to other gyms because of these "updates" and honestly I am about ready to join them. read more

I joined this gym on a summer offer two years ago. The staff is extremely friendly to its click and if you dare interrupt you might get an array of expressions, from slight disdain to a more open "what?" in not so friendly tone. The machines are ok, though I realize soon that this was not an average Joe's gym as advertised but more of a club for clickish posing, though there are some exception, I was extremely disappointed with this. Lastly, I guess I was not paying attention or forgot, but they will charge you 60 more days (.e.i two months of fees) from the day to tell them you want to quit, even after two years of going and your annual contract is complete.. which again I was not happy about. I will never go to any of these gyms by this chain. read more

The gym is not maintained as it should be.. Machines can be cleaner and sanitizer spray should placed throughout the gym. My biggest issue- the ladies locker room SHOWER needs hooks!! Complaints have been addressed to front desk serval times and still no hooks!!! These are the little things to make members happy!! read more

I've been a member of this gym for over 3 months now, and I think it's fantastic. There are the standard features that you expect (clean equipment, friendly staff, locker rooms, etc), but where Retro Fitness really thrives is in the bonus features. First, they have a smoothie bar, with a wide selection of smoothies to meet whatever goals you might have (low fat, low sugar, low carbs). They even have a smoothie-of-the-week at a discount price. Secondly, they have a great personal trainer program. After a free fitness assessment, you discuss/decide what you want to accomplish over the course of six months to a year. Then, if you want to, you can sign up to work with a trainer however-many times per week to push yourself along. I'm doing it once a week, which allows me time to work out on my own, too. Finally, and here's the best part, THEY HAVE A MOVIE THEATER IN THE GYM! It's a cardio theater with treadmills and elliptical machines, and they show pretty good movies (one movie a day on a loop). It's really a great place if you're looking for a reason to get the gym. It has helped me get (and stay) motivated. And currently, it's only $20/month (without the training). Highly recommended. read more

Retro fitness of Hackensack is a professional gym,the assistant manager Nicole helped me out with my account once and was extremely helpful and friendly. They are courteous not to mention the gym is in good shape. If you are in the area I highly recommend you try it out. read more

I love this location! Definitely my favorite of all the local retros! I travel about 20 min just because of the friendly front desk staff, the energetic fun and motivated classes and the people I've grown to call my family. The second you walk through the door you feel a sense of relief that everyone that workouts out there and works there is on the same journey, looking and feeling their best! The staff members are always willing to help you and the manager there is super friendly and always makes sure her members feel great being there (her name is Melissa also teaches kick boxing and Zumba) I highly recommend taking the classes with her if you never have before!! I have never even had any membership issues like most gyms that Iv belonged to in the last. It's really a great place to be and very clean!!! read more

The staff at Retro Fitness in Hackensack are so helpful and friendly. While I only take classes [which are great], and get a good aerobic workout on a treadmill with steep incline, there are tons of machines, all new and in good condition. I hear that the personal trainers are top notch, as well. read more

Read the fine print in the agreement before you sign up!!!!! Specifically, the $40 annual maintenance fee they wont tell you about. Also, make sure you know that they will charge you an additional 2 months fee for no reason when you decide to cancel. When you inquire about the fee they will just tell you "it's our policy" However, Don't get pissed at the kids working the counter when you question the charges. read more

I have been a member for over a year and I agree with Cop Ron the place is fantastic. One of the owners came back after being gone for awhile and the place has never look better nor has the energy been better. What a difference. The staff is always so friendly and all the trainers are wonderful. I have lost over 40lbs and never have felt better. I love this place. I highly recommend this club. Very Clean, Well Kept, Friendly Staff, energizing vibe. read more

DOESNT OPEN ON TIME!! I have been coming here for over 3 years and it's been great until this past year. My husband and I work out at 5am every morning M-F and this past year the gym has not opened on time at least 1 x each week. I don't mean by a few minutes I mean we and others people have sat waiting for 10-15 minutes and it still didn't open. I've called at 530 to complain after we left and it still wasn't opened!! It is super annoying to get up prepared to work out and the gym does not open. Not to mention paying for something that you don't use. THIS IS YOUR JOB- take it seriously. Hire responsible people- read more

I'm a regular at this location. I usually go to this location in the morning it is super clean .... at night it's a total disaster !! I found a baby cockroach!!! Night staff are not friendly at all and we couldn't find the women she kept disappearing. read more

Equipment often broken and it could take months to repair. Some equipment like pull ropes wear out and never replaced. Arrogant manager who resents being advised of this. read more