Returned for another stay! The rooms and common areas are super clean.. the kitchen staff are…read morehelpful and friendly, the check in staff are equally kind. We had everything we needed. They even have a small grocery type area for purchases. Complimentary cookies, sometimes popcorn, and another brown bag item in the morning that we didn't get a chance to use. Also free coffee 24/7 with cocoa, hot tea, hot water and espresso :). The morning breakfast is complimentary and includes cereals, yogurts, fresh waffles, eggs, sausage. Pretty much something for everyone. Kitchen and table areas super clean. THANK YOU!!! The locations is EXCELLENT! Next to Chipolte, Sushi, Mexican, Panera, Jersey Mikes, Grocery, (try Meijers if you need anything - great store) Home Depot, Chick-fil-a, McDonalds, Bob Evans and on and on.. also super convenient off of I71. Oh - we didn't use it but they have an indoor pool that you can use all year long!

Our room had an AC leak that got the floor next to the bed all wet. The hotel was aware of the leak…read moreand tried to (unsuccessfully) catch the water in plastic bins. The sink in the bathroom also didn't drain and you had to pull the drain up with your hand for the water to go down. It was a very disappointing stay. I will never stay here again, let alone walk through the moldy smelling hallways.

Stayed here after another hotel canceled my reservation. The girl at the front desk Friday morning…read morewas so nice and helpful. This was a last minute reservation and she helped out. This Courtyard was clean...the only two negative issues... was the sinks water pressure/flushing the toilet and that the first room had a mildew smell or sewage back up so she gave me another room. Rooms are clean and have mini fridges and a microwave. But this was definitely be my hotel every time I come to Cleveland.

The hotel itself was fine. Please be aware that it's a bit of a ghost town with an abandoned mall…read moreand another hotel marked for demolition. Quite a surprise.

The hotel was very clean and inviting. Danielle, checked us in. She was very pleasant and…read moreprofessional. The room was very nice. Everything was in working condition. They had shampoo, conditioner and liquid soap in the shower. They only make up your room every other day. There were fresh baked chocolate chip cookies available in the afternoon. There was plenty of parking. They had a breakfast offering with waffles with all the toppings. Also, pre-made omelets, sausage and potatoes. There were muffins, scones, bananas and apples, cereal, grits, milk and coffee. The check-out was easy. I recommend this hotel.

Clean quiet room, great breakfast, covenant location. Will stay again in the future. Parking nice…read moreand close to other places

After taking money that was already paid they gave my room away since I was on a red-eye flight and…read morecould not call to confirm..even though I already paid!! Once I tried checking in they told me there was basically nothing they could do. Again...the room was paid for in advance.

My husband and I are staying here right now... Driving from Philly to Milwaukee and this was the…read moremidway point. What a great hotel! First off, when we arrived last night, the personnel were so friendly and accommodating... Debbie at the front desk and then Val, who was just finishing her shift and she wanted to let Debbie know the status of things before she left for the night. Well, Val came back in when she noticed her license plate was from Pennsylvania and started talking to us about how much she loves the Philadelphia area and she was just so nice pleasant and thoughtful. My husband doesn't usually like chatting to strangers, but he even enjoyed the conversation with Debby and Val! Which says a lot! Our room was remarkable, clean well appointed the shower was perfect. The bathroom supplies were great. The location was fabulous. Nice inconvenient everything about this place really hit the mark! Even the coffee station in the morning was fully stocked and had real creamer! And I can't leave out the fact that we had our dog with us. Yes, Hampton Inn allows dogs, which was a real bonus on this trip because our four legged family member is traveling with us. Five stars!

We were in the area and this hotel was reasonable and close to where we were visiting…read more As a Hilton Honors member we were recognized and given a welcome bag. They also upgraded our room at no charge. All employees were friendly and helpful. Room was clean and updated. Only one small complaint was the water faucet was short and using the sink water went everywhere. They need to get new faucets that are larger to fit the sink. Breakfast was awesome both days. Food was plentiful and area very clean. We didn't have room service only stayed 2 nights. Not sure since covid things changed but we had plenty of towels and very little garbage. Overall great stay at a Hilton!

The good - pillows, staff, towels, and they accept pets…read more The Bad- the room smelled like chemicals and stale cigarettes. Especially lying in bed. Cracked and chipped paint on ceiling, looked like black mold was forming on bathroom ceiling. Breakfast was horrible. Someone over salted everything. The bathroom faucet had been replaced with one that didn't fit and I couldn't wash hands or face without water splashing all over counter. We requested a late checkout and staff knocked on our door at normal checkout time waking my husband up asking us if we had a late check out? Really! Check the computer first. Bathroom light kept going on and off. Hallway's were very very busy. Slamming doors, people standing in hall talking on cell phone. The ugly- I accidentally hit something attached to the bed frame really hard with my shin that left a bruise. When I looked it was a hard plastic square thing protruding out? Then I hit my arm on a hard plastic zipper cover on the side of the mattress? The dog walking area was littered with dog poop everywhere. Couch was old and arms faded. It's an older hotel with so many new popping up around it. Will try others next time.

I am not want to leave negative reviews but it is warranted for this establishment…read more The staff was very unfriendly. Upon arrival, they did not give us with our wedding party welcome bag. At the end of the night, they were rude about us socializing in the lobby and common area. The rooms are very outdated and depressing. Would not recommend staying there.

My wife and I stayed here over the weekend for a nearby wedding. We loved the looks from the…read moreoutside, and the staff was very nice and helpful. We were very happy with the room as well, and they have free breakfast which was better than most. Overall I would definitely recommend this hotel!

My sister and I came to Medina to plan our fathers funeral. Diana, at the front desk was so caring…read moreand helpful. She made sure we had everything we needed and helped make suggestions for catering the funeral. She is an caring and amazing person!!!!

Not clean, bathroom was disgusting so we moved rooms. Before we checked in, we received an email…read moreand it asked if we wanted our room cleaned daily or another schedule and we said daily. Just know every other day means all they do is take out your trash and give you new towels, they do not make the beds Major do not recommend it to anyone unless you don't mind there is no attention to detail .

We cannot express how wonderful our stay at the Hilton Garden Inn in Akron was for our group. The…read morefront desk staff were so nice. They put all three couples in our party together on the top floor and allowed all of us to play cards in the conference room following our dinner out that night. They anticipated our every need. Thanks so much for all your help.

Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

Via Hilton Honors, I was pleased to find Hilton Cleveland Downtown for weekend stay during the…read moreweekend of the Rock & Roll Hall of Fame Half Marathon. Not only did I love its stellar 4.6 out of 5.0 rating on the platform, but it was also a short distance from the race event itself and other notable Cleveland sights. My experience with the classy receptionist working behind the desk was nothing less than professional. Since my room was already booked through Hilton Honors, the only thing check-in consisted of was a verification of my information, a briefing on what is offered, and giving me my room key. For your information, check-in starts at 4:00pm and check-out ends at 11:00am! After locating and entering my room, I took notice of the design and interior color which appeared so elegant! There were liquid products by Crabtree & Evelyn inside of the shower attached to the wall. Hotels have completely dealt away with the mini shampoo, bath soap, and conditioner products that made great travel hygiene additions. I would be lying if I told you that I did not have any of the mini hygiene items still to this day. The bathroom featured a sliding door, providing privacy, and everything in the bathroom was very presentable. Inside of the bathroom was a vintage 1981 limited-edition serigraph poster titled Top Hats (also known as In Celebration of His 89th Birthday) by the renowned Russian-French Art Deco artist Erté (Romain de Tirtoff), published by Circle Gallery. It was a poster that I just cannot take my eyes off within the minutes of me getting settled in. Along with those notable things inside of the room, it met my cleanliness standards. I had no issues whatsoever getting comfortable in the king-sized bed during my stay as my head was engulfed in between the comfortable pillows. To further assist with a restful evening, the television had Calm installed on it which is the #1 app for sleep and meditation. I have continued utilizing Calm during many of my stays at Hilton hotels. While utilizing the shower, I was not pleased with the water pressure; its lack of pressure resulted in a lengthy time spent in the shower during each usage. During many of my hotel stays, the shower experience is one of the highlights I look forward to in the room. The good thing about the lack of water pressure was that the bathroom floor was not flooded with water after usage. Other things the room came with that I noticed were a comforter, an iron, ironing board, a coffee maker (Cuisinart), a refrigerator, a safe, blow dryer, USB and AC plugins built-in to both the bed frame and wall-mounted TV panel, and several lamps which added a nice touch to the room. And the Wi-Fi internet was easy to connect to and not once did I have any connectivity issues with it during my stay. Hilton Cleveland, as expected, appeared immaculately beautiful! I must say that the lobby left me speechless; I have stayed at many Hilton Hotels, and their lobby was certainly adorable. It is large and adds a very professional vibe. Within it, there are several seating areas available for you to relax, enjoy your stay, or wait patiently, ensuring a pleasant experience at Hilton Cleveland. It was impossible to ignore the striking black geometric structure outside the check-in area, as well as the distinctive green moss accent wall directly behind the counter. As a fitness enthusiast, it was great having a fitness center onsite because it allowed me to keep up with my fitness routines during my stay. I was pleased to see the number of dumbbells, medicine balls, a decent selection of workout machines, and exercise bikes. I must say that it charmed me out of my panties once I toggled with the treadmill features and discovered that I was able to watch not only television, but YouTube as well! It was great having a breakfast option, but it is not complimentary. I honestly feel the pricing should be more reasonable, as I spent $28. Your best affordable option is to find a nearby breakfast restaurant, and there are several available. One that I adored is REBOL, which I found via Google Maps. Keep that in mind. For your information, breakfast is served from 6:30 a.m. to 11:00 a.m.. If you are visiting Cleveland, the hotel sits not only within an acceptable walking distance of a plethora of restaurants and businesses, but less of a mile from sights like the Voinovich Bicentennial Park, Rock & Roll Hall of Fame Museum, Public Square, Huntington Bank Stadium, and Lake Erie which are few that I visited. I would surely book hotel stay with Hilton Cleveland Downtown again due to my experience with it because the hotel met my comfort needs, and I love that its location is within an accessible distance of things of interest in Cleveland. ~Escape the ordinary. ~ Thomas G

My husband and I recently stayed here for an overnight during a road trip. I usually hate staying…read morein hotels for just one night, but I must say that I really enjoyed our brief stay. Upon entering the hotel, I immediately took note of the signature scent. The lobby smelled clean, elegant, and subtle. It's hard to explain, but I loved that aspect of the stay. It made the hotel feel luxurious. The restaurant/bar located on the second floor just above the lobby was LOUD. It definitely sounded like the guests were enjoying themselves. There was some sort of convention in town, so the crowd was mostly professionals from that industry with a sprinkling of other guests. They'd been enjoying the libations! After taking our things to the room, which was very clean and tidy, we rushed to order pizza and wings from the bar before the kitchen closed and then ordered drinks to enjoy while we waited. Once we had our pizza in hand, we made our way up to the room to settle in for the night. The food was decent. The staff was kind and accommodating. The location was nice. That night, we went for a walk in the area and felt safe. The next day, we walked to a nearby diner for breakfast. The location actually panned out to be perfect for us. We were able to do a little exploring and sight-seeing in the short time that we were in the city. We requested a late check-out and they granted that request which made our exploration possible.

PROS: friendly staff, good amount of parking, historic atmosphere, free breakfast, nice rooms, good…read morerates, nice location CONS: you have to pay for parking and no gym or pool OVERALL: I'm confident you would absolutely love it here! Sure there's no pool or gym but it's historic and presentable

What a beautiful historic hotel right on Case Western Reserve's campus. Everyone raved about their…read morebreakfast. The building is well preserved, very classy both inside and outside, with a nice garden area (with string lights) that wasn't open (yet?). Alright room (could probably use some upkeep and update). Good bed. However, we were unlucky to face a street with early morning trash trucks and (even worse) road work starting at 6 am! On the day of checking out, we just needed a little bit more time. We asked for a 12 pm check out but they simply would not accommodate any request. it's not busy at all. Oh well.