The hotel was listed as "pet friendly" on both Expedia and Apple Maps. We got there late and tired…read morewith 4 kids and a dog, just wanting to rest. While most Holiday Inn chain hotels we had stayed at in the past allowed pets, we were told this one was not because they are "privately owned". So, owned by people who don't like dogs. They cannot be trusted! lol

I just wrote up our Marriott in Niagara for the terrible accessibility of their supposedly…read moreaccessible room so now I have to do the opposite for this room at the Holiday Inn in Medina. This room is laid out amazingly well and I could probably manage four people in wheelchairs with the space in here. It's such a relief to have a room with the proper amount of space to maneuver and turn around a large wheelchair anywhere we need to. The door opens into a large open area and you can pass through there in to the expansive bathroom. I'm not sure why they call these accessible tubs since there is not a way to get somebody who can't step in and out of it into there. I do wish it had a roll in shower. But the roll under sink and the amount of space around the toilet are wonderful. We were in room 420. There is even space beyond the beds by the window to get chairs back there and turn around or leave them there to charge for the night. From the bathroom, there is a noise that sounds like there is a helicopter overhead. I don't know if we are right under something on the roof perhaps. There are some noises in the other room overnight as well but not bad. Everything was clean and the beds were comfortable. Their buffet breakfast is at the top of even the rest of the Holiday Inn express breakfasts. The lady taking care of things kept everything well-stocked, the food was fresh and delicious, and she was keeping everything very clean.

We were in the area and this hotel was reasonable and close to where we were visiting…read more As a Hilton Honors member we were recognized and given a welcome bag. They also upgraded our room at no charge. All employees were friendly and helpful. Room was clean and updated. Only one small complaint was the water faucet was short and using the sink water went everywhere. They need to get new faucets that are larger to fit the sink. Breakfast was awesome both days. Food was plentiful and area very clean. We didn't have room service only stayed 2 nights. Not sure since covid things changed but we had plenty of towels and very little garbage. Overall great stay at a Hilton!

The good - pillows, staff, towels, and they accept pets…read more The Bad- the room smelled like chemicals and stale cigarettes. Especially lying in bed. Cracked and chipped paint on ceiling, looked like black mold was forming on bathroom ceiling. Breakfast was horrible. Someone over salted everything. The bathroom faucet had been replaced with one that didn't fit and I couldn't wash hands or face without water splashing all over counter. We requested a late checkout and staff knocked on our door at normal checkout time waking my husband up asking us if we had a late check out? Really! Check the computer first. Bathroom light kept going on and off. Hallway's were very very busy. Slamming doors, people standing in hall talking on cell phone. The ugly- I accidentally hit something attached to the bed frame really hard with my shin that left a bruise. When I looked it was a hard plastic square thing protruding out? Then I hit my arm on a hard plastic zipper cover on the side of the mattress? The dog walking area was littered with dog poop everywhere. Couch was old and arms faded. It's an older hotel with so many new popping up around it. Will try others next time.

The hotel was very clean and inviting. Danielle, checked us in. She was very pleasant and…read moreprofessional. The room was very nice. Everything was in working condition. They had shampoo, conditioner and liquid soap in the shower. They only make up your room every other day. There were fresh baked chocolate chip cookies available in the afternoon. There was plenty of parking. They had a breakfast offering with waffles with all the toppings. Also, pre-made omelets, sausage and potatoes. There were muffins, scones, bananas and apples, cereal, grits, milk and coffee. The check-out was easy. I recommend this hotel.

Clean quiet room, great breakfast, covenant location. Will stay again in the future. Parking nice…read moreand close to other places

Decent price for a suite. It was clean, and quiet. Plenty of parking. The breakfast was…read morescrambled eggs, cubed, potatoes, and bacon. They also had yogurt, cereals, fruit and more. Better than a few other places I've stayed in the recent past. The staff was friendly and helpful. I'll stay here again when I'm back in the area! Thanks

My girlfriend and I stayed here 7/17-7/21 while we were traveling to Mansfield for the…read moreInkcarceration Music Fest! Everything about this hotel was pleasant. The room was a decent size, and cleaned nicely. It even had a full size fridge, microwave, and dishwasher. The hotel staff was very pleasant. Special shoutout to the breakfast staff Saturday (7/19). I didn't get their names, but they were so friendly and made sure food got out with perfect timing! I will definitely be booking again if I'm in the area.

Not clean, bathroom was disgusting so we moved rooms. Before we checked in, we received an email…read moreand it asked if we wanted our room cleaned daily or another schedule and we said daily. Just know every other day means all they do is take out your trash and give you new towels, they do not make the beds Major do not recommend it to anyone unless you don't mind there is no attention to detail .

No bar, no restaurant, but such a pleasant hotel off the freeway in Medina, Ohio. It's my first…read moretime in the area and I unexpectedly needed a place to stay. There are motels right next door, but I prefer a Marriott hotel. Ok, so this isn't the Ritz Carlton, but it's a perfectly nice hotel. The breakfast spread is lovely and comes free with your stay. The exercise room is small, with one elliptical, two treadmills and weights, but it's clean, has towels and a water bottle fill station. The pleasant, friendly staff made check-in a breeze. The room itself is spacious and comfortable.

We cannot express how wonderful our stay at the Hilton Garden Inn in Akron was for our group. The…read morefront desk staff were so nice. They put all three couples in our party together on the top floor and allowed all of us to play cards in the conference room following our dinner out that night. They anticipated our every need. Thanks so much for all your help.

Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

Everyone was very welcoming upon arriving. There was complimentary coffees, tea, hot chocolate &…read morelemon water to take to the room. They also had a snack & food concession for you to purchase. They explained how to work the TV in the room. The room was well kept & very comfortable. It had coffee pot with coffee to make, microwave & small refrigerator. Had an enjoyable stay.

Organizing my fiancée's 30th birthday celebration was challenging to say the least. I decided that…read morewe should use my Hilton Honors for the hotel stay. Customer service over the phone was helpful but Suzanne at the front desk was the best. I was greeted warmly and professionally when I checked in early to prepare the room in advance with balloons, etc. Not only did Suzanne present me with complimentary wine for the occasion she also upgraded my room to a suite at no extra charge. Everything about our stay was fantastic and I can't wait to visit again in the near future! Thanks Suzanne! And thanks to Hilton of course!

Well this is truly a 3 star hotel even with the ongoing renovation. I have been fortunate to get…read morethe updated rooms as the other rooms feel tired. Unfortunately the renovation team must had been the lowest contract as much of the room is unorganized and many fixtures still not working. More importantly, the towels that were replaced are worst then the ones they had. Talk about small and rough, does not fit around your waist and I am not a large person. The shower gets warm but not hot. Was told this is due to the way the shower was installed and they need someone to fix the renovations. Finally the breakfast is lackluster, and most of the time the coffee is empty. They have lots of room for improvements.

I have stayed at Fairfield Inns and been impressed...not here. I immediately noticed the elevator…read morewas dingy. As I walked to my room the carpet was dirty. My room was OK, but the bathroom was dim and the floor didn't look all that clean. There was a wire hanging down from the microwave to the floor, unplugged. The TV was small and old. They never did come make up my room and there was no notice to request service. Breakfast was pretty good and the beds were comfortable. Still, finding a different place next time in town.

I drove through a blizzard and was exhausted by 2:30pm. I desperately just needed a nap and time to…read morerecharge. This hotel was perfect for those purposes. The front desk staff were really friendly and kind. They told me there was a pool I could use, which was really funny considering the negative temperatures. I believe it is now a Wingate.

This location has been sold to someone else. (Don't remember who). So no one is really "fixing"…read moreanything quite yet. So if outdated & warn bother you this currently is not the place for you. With that in mind, the staff here is amazing. From the front desk, to housekeeping I have not met an employee yet that hasn't been amazing. I've been here for two weeks and everyone is just great. If I've had issue with something (because it is an older hotel waiting for a facelift) the staff has been amazing and fixed whatever the issue was. You can have the nicest, newest hotel and if the staff is like talking to a lazy, rude paper weight who is not helpful it ruins the whole experience. No matter what changes in the hotel keep the staff. Give them a raise and tell them how amazing they are doing because without them you'd just be another chain hotel no one remembers or cares to come back too when in your area. Being away from home for so long is tough, but friendly faces whenever you leave your room I great. No one wants to talk to "Karen" who can't be bothered cuz it's not her problem. I was able to do my laundry there even in the dated machines. Success. Clothes went in dirty and came our clean. Cooked in the microwave from 1996 and it tasted just as good. Questioned if it was going to explode or give me a tumor from radioactive waves by the sound of it... but so far so good. Nice flat screen TV I was able to hook my Roku to but had to use my hotspot as the Wifi wasn't strong/fast enough. Also worked out. Large well lit parking lot for safety for you & your vehicle so you don't have to worry about getting lost in the darkness. McDonalds right across the street if your 1996 microwave can't cut it and you become really desperate. Warm breakfast each morning. Some kind of meat (sausage, bacon etc) eggs. There has been other thing also. Ice is only on the second floor but let's face it, I'm sure you could use the steps. (Like health wise... elevator works fine). Venting machine on the first floor for all your usual overpriced last minutes impulse snack needs like all hotels. I had a room with a jacuzzi tub that yes was dated and warm. Tub is warm & HUGE! I could fit me and 3 of my favorite Guns & Roses band members in it. I didn't try the jets but it rocked all the same. I needed to make a few modifications to my room for my service K9 and they were super helpf! If you value staff experience over newest and fanciest, this is for you. Tell them Jane sent you.

RUN!!! BED BUGS AND OVER PRICED…read moreMy Finacé got a room here for 4 days. Didn't arrive until early Friday morning (1am) charged him for Thursday, slept a night, left and came back all to find a bed bug. They refused to give him his money back for wrongly charging him. He paid for 3 days but was only slept there 1 night. The room keys didn't even work, beds are really uncomfortable. Don't do it. NOT SAFE

06/03/2023 Made reservations a week before, he forgot. This…read moreis after two trips to the place because nobody was there the first time, and the phone was busy for half an hour. Took ONLY 20 minutes to find someone the second time. NO hot water to take a shower, and when complained toilet seat is falling off was told; you just have to tighten the bolts! So much for giving your credit card number to pay in advance. The pictures on their website had to be in one of the best rooms. But as said in other reviews; but their nice. The cleaning lady worked her heart out and really tried hard, but as the only person there when Mr Patel was gone she's overwhelmed.