I was under contract with Bankston Motor homes on a RV…read morepurchase. I had placed a $500 deposit, I had applied for financing, they cancelled my deposit and sold the RV to another party. I believe that the business sold the RV for more money than the agreed upon purchase price I had with them. During my consistent communication, their sales team set a pick-up date unbeknownst to me and used the passage of that date as a reason for cancelling the deal. I believe this company operated in bad faith and despite having a signed deposit and purchase agreement with me simply pulled the deal in the interest of making more money on the vehicle with a different party.

BANKSTON BAD!!!!!! BE CAREFUL! Traveled from California to find out they hadn't disclosed a…read moreterrible, squeaky floor! Only solution was to remove the entire kitchen, bathroom and bucket seats in a new van. PASS. Bankston cost us over $2000! My wife and I had been searching for an Entegra Launch 19Y Mercedes campervan which are harder to find in Southern California where we live. I found one advertised on RV Trader in Alabama at Bankston Motor Homes and after a short negotiation, agreed on a price and placed a down payment with plans to fly out and drive the Van back home. It would be several weeks before we could travel to Alabama and I was assured that would not be a problem. Two days before we left, they called to advise of an error code requiring Mercedes to fix. After 3 1/2 weeks and continual communication, the van should have been checked sooner. When we arrived, we were told the vehicle had the error code fixed and had undergone the scrutiny of 8 dealership people and it was ready to go. We started with a walk through of the vehicle and right away began finding items needing attention. Although mostly minor or cosmetic they began to pile up with bigger and bigger items. We could have worked through these until we discovered the interior hallway floor was delaminated causing a very, very loud squeaking that could be heard 20 feet away from the van on the outside! This is the area where you stand for the kitchen, climb out of the bed and also enter the bathroom. We asked for the Service Manager so we could better understand what had happened to the floor and how it could be remedied. Rick explained what must have happened in the manufacturing process and what was needed to repair this problem. The solution required the complete removal of the entire interior kitchen cabinetry, the entire wet bath and the passenger second row bench seating. The one-piece laminate floor would then be removed so the sub floor could be re-glued and then everything re-installed. This process would require their service team 4-5 days and would be covered under warranty. Both the Walk-Through Agent, Melissa and the Service Manager, Rick were very, very sorry and agreed the van was in need of the repairs to the floor along with the other list of items found. We were not willing to proceed with a purchase of roughly $150,000 and then have our new vehicle dismantled. The Salesman and the Sales Manager, who never even came out to discuss this with us, could not have been less empathetic. All Logan could say was Gee, we didn't hear that before! We even asked if they would be willing to discount the vehicle to cover our inconvenience if we were to drive it home and have the warrantied repairs done in California. They offered a 1.3% discount for us to have to handle this issue ourselves. Needless to say, we declined the offer and the sale. Bankston could absolutely care less that we spent money and time flying to their business and back home including hotel nights and Lyft fees from the nearest airport. In total we spent around $2,000 and they were simply indifferent. Not only this, but by the time all of this had transpired, we had been there almost 5 hours and they were ready to close. With no car, no cell service at the location to find an Uber or Lyft, no van to drive home as planned and no hotel or flights at this late hour, we were about to be homeless on their front drive with no means to help ourselves. When we exclaimed this to our Salesman, Logan Hubbard, he replied he'd like to help, but the kid's car seats were in his truck and he also had a kid's ball game to attend. The only way we didn't end up Lord knows where was Melissa Smith was kind enough to clear out her truck and drive us all the way to the Birmingham airport. She apologized profusely and told us she wouldn't allow us to be left helpless. On top of every other cost, we naturally paid her for her kindness and were truly appreciative of her. In the end, we can only conclude that Bankston knew of the problem with the Camper Van and hoped to unload it to someone who may not notice the problem. Logan said they had no money in it and it had been sitting for a long time. I wonder why? Please don't let them fool you, look elsewhere to a dealership that cares for people. They let us walk away with our $150,000 cashier's check and never had a manager talk to us during our visit or reach out afterward. What a lousy way to do business!

We recently had a very good experience with this company. They were friendly and honest and more…read morethan willing to address any concerns we may have had. It's not often that you find a business that is willing to go to any lengths to make a customer happy. If you are looking for an RV, we high recommend this business as one of your 1st stops.

Very knowledgeable and reasonable price. Felt good having them do a post-pyrchase inspectjonread more

Traveling through in our Diesel pusher and we encountered some minor complications. We stopped in…read moreand they were extremely helpful and friendly! They also had the part we were needing.

Overall abysmal experience. Found an online price for an RV that I wanted. After I talked with the…read moresalesman about buying it, he sent an "out the door" price sheet and the additional fees added about $4000 to the price, plus tax on top of those fees, making it an average deal and one that I would not drive several hours to obtain. After a lot of negotiating and having to prove I had a quote from a nearby dealer for a similar price, they finally agreed to discount the RV price to get it back down to approximately the advertised price. They wanted to sell me a weight distributing hitch and installation for $1199. I bought the hitch alone for about $650 and did the 20 min set up (installation) myself. To set the hitch up, I need to know the height of the RV hitch point. It took over a week to get that information. In the meantime, they kept asking me how high my truck hitch was. I tried multiple times to explain that I could adjust the ball height on my truck and that I need the RV hitch height to set it up properly. Anyone remotely familiar with towing an RV should have understood this question and been able to answer it after a very simple measurement. The time it took to get the information leads me to believe none of the people I talked with, including the parts manager, have any clue about towing an RV. Just before arriving at the dealership for delivery, I got a text that my salesman would not be there, but he had arranged for someone else to assist. The dealership didn't seem to have that information, but after 30 min or so, they did provide tech to do a walkthrough. He was the only shining light in this dealership, doing a very nice job of walking us through the RV. Paperwork was crazy, primarily trying to sell us extended warranties, but not being very clear on how much they cost. Always trying to hide the actual additional cost. They also wanted me to sign several forms, including more than one power of attorney, without being able to clearly explain why. At one point, his answer to why they needed multiple powers of attorney was "you're just going to have to trust me. We're a multi billion dollar corporation." My response was that he had not earned my trust. The young man, got tired of my questions that he couldn't answer and finally left the room, saying he would get someone else to help us. After 15-20 minutes, waiting, I was ready to leave the whole thing behind, but I told the receptionist that they needed to get someone out to talk with me or I was walking. A higher level finance person came to assist at that point and finalized the paperwork. She was rational and able to explain what they needed signed and why. When done signing the papers, I went to connect the RV to my truck and found one of the upper marker lights was not working. I reported this and they sent the same tech who had done the walk through out to fix it. While he was fixing it, I asked about a Tire Pressure Monitoring System (TPMS) that I thought was supposed to be on the RV. He told me there was an app that I would need to download to read the TPMS. After arriving home and going through the limited manuals that are provided,I found that they should have given me a TPMS monitor, but did not. I immediately contacted the sales rep who said he would talk with the Rockwood rep. After another week of back and forth, including a final email to everyone who's email I could find, I got a response from Rockwood that they would send me the monitor, which i finally did receive the following week. All in all, I am happy with the Rockwood Mini Lite I bought, but if I had it to do again, I would buy it from somewhere else, even if I had to pay a bit more.

purchased a camper last week, had to bring it back the next day for a problem that they new about…read moreit, I wasted my Saturday up there at that shit hole and then today they charged our card for 200 dollars WITHOUT authorization from us. they are scum bags don't buy from them.

Great experience, parts and service and take RV for warranty work. from Jayco did not buy my RV…read morethere. They took great care of us headed in and out within a week was done right the first time so really impressed with parts and service in Dunlap RV. It was our first time using them. Glad they're there.

We noticed when hooking up in the morning that we had an issue with our 5th wheel suspension…read more(bushing on the shackle). We called ahead to Dunlap RV and they said they would be able to get us in. They did a great job of diagnosing the issue and then were able to do the work that afternoon. Everyone was super friendly and knowledgeable. Thank you for getting us back on the road.

Extremely Disappointed - Dishonest Representation and 900+ Mile Wasted Trip…read moreI am deeply disappointed with the dishonest sales practices at Great American RV Superstore in Calera, Alabama. After speaking with the manager, Josh, regarding a specific Venture RV, I was explicitly assured that the unit was in "like-new" condition and that he "couldn't find a scratch on it." Because Josh knew I was driving 427 miles from North Carolina, he looked me in the eye over the phone and promised he would not mislead me. Trusting his word, I made the trip. Upon arrival, the actual condition of the two-year-old camper was completely unacceptable and nowhere near what was advertised: The front gel cap was badly faded and yellowing. The oven door was rusted. The slide-out left a massive, deep black scuff mark across the floor. The interior booth cushions were stained. Adhesive LED strip lights had been carelessly ripped from the upper walls, leaving extensive scuffs and cosmetic damage. The unit looked as though it had been neglected in a muddy field for two years. When I understandably declined the purchase, Josh attempted to pivot and offer a "deal" on a completely different RV. I did not drive nearly 900 miles round-trip for an alternative deal; I came for the specific vehicle we agreed upon. Taking advantage of out-of-state buyers by misrepresenting inventory is incredibly unprofessional. I highly recommend potential buyers look elsewhere if they value honesty and respect for their time

Big shout out to Dana and her service crew at Great American RV in Calera. She handled a very…read morecomplex and complicated maintenance issue for us in a very professional manner. We can't say enough about the service department at the Calera location. The maintenance technicians took time to explain what needed to be done, showed us how they would repair our issue and have provided updates and information well beyond what we expected. Great American RV corporate needs to use this service department as a template for how to address issues and work with customers. Jeff Peggler...you need pay Dana more she singlehandedly saves your dealership.

The worst RV place ever! Buying a camper from Johnston RV was one of the biggest mistakes of my…read morelife. We bought one 5 years ago, and it's been nothing but problems since day one. By 2024, the camper was completely totaled from leaks and damage. From the start: the roof had a staple in it, they didn't seal around the slide-out edges, and the slide-out wasn't set properly. We dealt with leaks for years, the refrigerator had to be replaced, and water damage destroyed parts of the floor. Mobile RV repair techs have told me that 75% of their work is fixing Johnston RV's mistakes. They sell you on their "Lifetime Warranty" -- what a joke. They're rude once you've signed the papers, and I even found out they make money off the interest on your loan. The only genuinely nice people we ever met were other customers in the same boat. If you're considering Johnston RV, do yourself a favor: pay for an independent RV inspection before buying. They push walkthroughs quickly and hope you don't notice the issues. I've talked to other buyers and repair techs over the years, and the message is the same: Never buy from Johnston RV! Don't let the "Home of the Lifetime Warranty" line fool you. Save yourself thousands in repair bills and endless headaches -- shop somewhere else.

Vicky at the front desk is just plain awesome. She can help with anything or get you to someone who…read morecan in a quick and efficient manner. Vicky is professional, friendly, and a true pleasure to deal with. Oh! Vicky is really pretty too! You can't go wrong when doing business with her.

We bought a camper here on February 28, 2024. We told them what we were looking for and they let us…read morelook at the campers in our budget and description. We worked with Gloria during the buying process and Candice afterwards. The buying process was pretty straight forward. Gloria was nice and if she didn't know the answer to a question, she asked for us. Chris gave us a super quick run down of how things in the camper work. I will note, we are first time camper owners and had a lot of questions. Chris just told us to Google any questions we had. We paid the extra $800 demo fee for the "tour/tutorial," sewer hose, adapters, etc. Our camper did not come with a pin for the hitch. Chris said we didn't need one. (We later found out this is very important.) They also didn't have the proper hose so we had to go back later the next week to pick a proper one up. The main problem we had was the timeliness of them submitting the paperwork for our tags to the tag office. We were not given temporary tags, which seemed a little weird. We had to call and text multiple times only to be given the run around. Finally after 54 days, from the day that we bought the camper, they turned in the paperwork to the tag office and I was able to pick up the tags the next day. I wish I would have read reviews on the different platforms before we purchased through them. However, we got caught up in the excitement of getting a new camper. They do not seem to have a good track record and I would not go through them again. I did report them to the BBB and I plan to leave reviews on multiple platforms.

HORRIBLE EXPERIENCE all the way around. STAY AWAY!!!…read more Be aware they have a lower price on the website, but charge a $1995 dealer fee, another $899 dealer fee, and force you to get a hitch for another $699 that costs around $300. They also want you to put a deposit, but charge you a 4% credit card fee as well. They will fill out the paperwork and not give you signed copies. There is a packet pre-made with all the documents. I wrote on the bill of sale that they would give me a copy of a roof inspection. They put white out over it when they sent it via email later. Just got the slimy car dealer vibe with the way they did everything. On top of that it seems most of their units are older models that have been sitting around for years. We have many issues with the trailer. One we noticed while onsite was the water heater and the tech tried to resolve. Part way through he left without saying a word. I saw him getting into his car and followed him. He started cursing about the owner saying how he told him to leave that he would not pay overtime. Sadly as I was there waiting. He left and another girl came out with attitude. She said how she had so much training on the water heater and that you turn off the gas and flip the gas switch on for the water heater. When it does not see gas the electric will turn on. We tried that for 20 minutes and it did not work. I thought that was a idiotic idea, but I did not want to fight with her. I pulled out a surge strip to plug into another outlet and pugged in the water heater. I then proceeded to turn on using the switch I saw from youtube. She got mad and stomped off saying if I was not going to listen to her she would not help. We left that on and the heater started to work. The owner then spoke with me and said he would fix it next week, and see about delivering it to me. After the mess I just went through. I told them to put it back together as I did not trust them to fix it, or deliver it to me. I kind of wanted to just get my money back and leave. That was a good decision as I went to a repair shop and they took about 15 minutes to troubleshoot the power and found the wire was not connected to the breaker properly. After he hooked up again the heater started to work. I was told if the tech hooked up the water heater to the fridge outlet, as he was trying to do that the breaker would have kept popping. That would have been too much draw on the circuit. So beware having them do any work if you buy from them or not. To make it worse this was purchased on October 19, and they have still not filed the paperwork with the DMV for the sale. This was supposed to happen after 30 days, and we are now at 90. It just shows how bad of a dealer they are. I will include some good numbers if you do not heed the warning, and purchase anyway. I have called all three to lodge complaints. Georgia dealers association 770-432-1658 Georgia used car board 844-753-7825 Governors office 800-869-1123 The last call was to an attorney. Use them at your own risk!!!