We were very pleased with the service for our recent refinance. Mike did a great job answering all…read moreour questions and making sure we understood all the details. The interest rate dropped the day of closing and he make sure to redo all the paperwork to get us that extra 1/4 %. Plus, we were about to do almost everything electronic except the final signing so it was extremely convenient. We couldn't be happier with the experience

We worked with Michael D'Arcangelo with Financial One Mortgage Corporation two separate times to…read morerefinance homes. Michael is not pushy and easy to work with. He is very patient and explains step by step thoroughly. He has your best interest at heart and helps advise you on the correct path to take. Michael is easy to reach and I highly recommend working with him at Financial One Mortgage Corporation.

Careless staff. Not helpful or friendly to customers. Especially to those with a disability. Will…read moreschedule a call back that never happens. Businesses like this make it hard to support local businesses. It's sad that they are able to stay in business. They won't respond to complaints to the BBB.

10/4/2023 - TERRIBLE DEAL! I was trying to consolidate some debt and lower my monthly payments to…read moreincrease disposable income. I knew I was going to have to pay a little bit of a fee or higher interest for doing this, but it was just something I really needed. I talked with one of their reps (who was very nice and reassuring the entire time) we went over all of the financials over the phone, did all the math, added everything up, he gave me "final" figures and everything looked great. I was going to pay more in interest, but my monthly payments would come down drastically. Nothing was ever mentioned about the INCREDIBLY HIGH closing costs of this deal... I get the DocuSign/paperwork the next day.. The total debt we were looking at was $183,000. I was surprised to see over $16,000 in added costs for "closing" That's an 8.74% closing! The national average is 2%-6%. This place is predatory... Even if you are desperate, do NOT go with them, shop around, there are better deals out there. And some places even have -0- closing costs if you qualify! This place knows they have absurd costs, so they don't even mention it and hope that you don't notice or do the math on it.

Don't look any further - First Ohio Home Finance is an amazing company! We just closed on our home…read more3 weeks ago and our experience with them was above and beyond what we expected...... We were in the process of looking at existing homes and even considering building a custom home. We were already pre-approved with a local lender, but just weren't happy with the options he was recommending to us. I went out to lending tree and submitted a request for proposals. Initially, our phone/emails were flooded with messages from probably 15 different lenders. However, First Ohio's response to me was very different and seemed so genuine. Calling them was the best decision we made throughout this process. Kemp Taylor was our mortgage banker and we were so impressed with his knowledge and responsiveness right from the start. Kemp gave us a variety of options that our prior lender never bothered to explore. He was so knowledgeable and professional throughout the entire process. He made us feel like we were his #1 priority, always responded to calls and emails promptly, and even worked on our loan after hours (and made himself available to us after hours). I'm sure the new regulations make this process even more painstaking, but we would have never known it. Kemp was so calm and made everything so simple. We never had to worry or wonder where we were in the process. Even at our closing, my realtor commented on how great Kemp was. Hands down, this was the BEST home buying experience for us (this is our 3rd home). I will not hesitate to call Kemp in the future and have recommended him to friends and family. Don't waste your time with another company!!

Amazing to work with, they get stuff done! We have worked with First Ohio Home Finance several…read moretimes before but this was a bit different. We were buying directly from a seller in another state and she wanted to close in less than a month. First Ohio made miracles happen! We closed in just 3 weeks and they communicated with us every step of the way. We would highly recommend First Ohio to anyone. And I'm sure we will use them again.

Craig Loose helped make our dream of becoming Buckeyes a reality in 2019 with our home purchase…read more Then In 2021 he remembered that one of our financial goals was to eliminate PMI (Private Mortgage Insurance) from our 30 year conventional loan. Craig reached out to me and shared that the home values in our area had increased and that now would be a great time to refinance to eliminate the PMI. He found us a great rate and handled all of our paperwork like the pro he is. The process was a breeze and his communication was always easy and super fast. If you are on the fence about refinancing, it's time to get off it and make it happen. Working with Craig, you won't regret it!

Need a home loan? Contact Todd at Prime. I can't say enough good things about him. We purchased our…read morehome a year ago and Todd took care of everything seamlessly.

As first time homebuyers we were anxious and had many questions, but Terry Traxler and his team…read moremade everything such a smooth and easy process. Terry found the best loan for us and worked to ensure we understood everything. He and his team were there for us every step of the way and made sure to inform us how far along we were into the loan. We are very pleased with how everything turned out and are so thankful for everything Terry and his team did for us. Thank you Terry! Tad and Diedra

Terry Traxler helped my family get the best possible mortgage a few years ago. I called him a few…read moreweeks ago with a few questions, and he called back the next day with the answers that I needed. He also gave me some tips on how to save on my monthly mortagage. I did what he advised, and now I'm saving money every month. Thanks Terry!

They sold my mortgage to Chase before I made the first payment. Seriously???? Chase???? Far from my…read morefavorite financial institution. Shop around, these ppl aren't going to service your loan, they're gonna dump you at the first opportunity to Chase, uck. Very disappointed.

From the owner: Our goal is to provide education and guidance to ensure that our clients understand the lending…read moreprocess from the first meeting to the closing on their loan. We believe in providing each client with all of the information they need to make an informed decision on the best loan solution available to them. We pride ourselves in our honesty, integrity, and trust building. We want each client to achieve their goals and come to know us as a friend, not just their lender.

I have nothing but absolutely glowing things to say about my entire experience with Ruoff. Ryan…read moreMiracle was just the best. As first-time homebuyers we had a lot of questions and anxiety and Ryan helped us feel heard, understood and a way more confident about the entire process. From day one he was always available to answer our questions and he was totally straightforward. We learned so much through working with him. I am also so grateful to Hunter Ambos for helping us keep all of our documents straight and to Allen Johnson for checking in on us throughout the process. I was also completely blown away by how quickly Ruoff got everything done! We couldn't have asked for a better team of people to work with in securing our first home.

NEVER GET A LOAN THROUGH HUNTINGTON PLEASE! Especially if it's Kirk Ruddle!…read more I applied for a loan after telling them that I worked in the cannabis industry, telling them that I've been working in the industry for 3 years. He gave me a pre-approval and It took him until the day of our inspection before he informed us that he couldn't work with us because of where I worked. Keep in mind that I already told him where I worked and that we were applying for a Conventional loan and not an FHA for this exact reason. Then when I asked him "Why are you only telling me this now?" His only response was "I just didn't notice". It's a level of incompetence that was not just shocking, but Infuriating. Do yourself a favor and look elsewhere.

We have been paying on our Huntington Mortgage for over a decade now. We paid the August 2025…read morepayment on line like we always do on 28 July 2025. The payment was not applied to the Mortgage payment, it was applied to the principal instead. Huntington sent a notice on 19 August 2025 that we had not made our August payment. After hours of being sent around in circles and being told inaccurate information we were told that the payment was applied to the principal balance because we paid 4 days early. We were promised the payment would be applied correctly on 20 August 2025. We were then told on 22 August 2025 it would be corrected on 25 August 2025. Today is 26 August 2025 and the payment has not been corrected. We were told we needed to make a second payment for August and we are only days away from our September payment being due. Our online account access to pay our mortgage has been locked so now we must pay at the bank in person. The branch office does not have access to the mortgage account and will only accept an August and September payment at the same time. This is an error created and unresolved by Huntington National Bank. During the last five days we have been redirected to frivolous departments, lied to, and intentionally given incorrect information and promises of resolution to this issue with no action being taken by Huntington to rectify this issue. Hunting is not accepting responsibility for their error and instead of cooperating to resolve their error are demanding an extra payment and further delaying the correction of their error.

If only you could rate zero stars…read more.. Multiple emails and a few letters sent to CEO are below, at least a dozen prior that went unanswered. NOT the way to run your business. Mr Leonhardt, Absolutely the most unreasonable, non communicative, complicated, ridiculous mortgage servicing I've ever experienced. The CCM website is overly complicated, unhelpful, and clearly must overwhelm 99% of your borrowers, Our experience over the last few months has made us so frustrated that we determined it would be easier and less painful to pay off the loan and no longer have anything to do with Cross country Mortgage. Unfortunately this is something that I have seen on the Internet by many borrowers who are completely frustrated with the largest, and clearly the worst mortgage servicer in the country. I hope you will take this as constructive criticism so that you can look deep into your company policy's, and just as importantly, your people. I've received an automated call for me to call CCM back, that was Saturday, I called back to find offices closed on Saturday, really? Mr Leonhardt, seriously? Would you please have a human being call me? I am a customer, not a number I'd expect that a professional company having received so many communication attempts would put forth some effort to reach out and discuss Mr. Leonhardt, I've been emailing and sending messages via your website CCM for several months now, I'm shocked that I've not heard one word of response, I'm sure you have records of any incoming messages on your website, of which I've sent no less than 4, please have someone check, also your "help" email also goes unanswered, I believe I've sent 5 or 6 to that CCM address. I'm a client, and quite frankly I'm insulted by the failure of your subordinates to communicate back to a customer communication. I hope you will have the courtesy of insuring I'm responded to since I've had to resort to imposing on your linkedin page, as well as your work email(s) Respectfully,

Ugh. The escrow department can't do math. Twice I have complained about how they handle RESPA in…read moreregard to escrow cushions. They overcharge more than they undercharge and increased my mortgage payment by $630 that's pretty steep and unfair. When I call to speak to an agent, they have no idea what's going on and get offended if you ask too many questions, and hand the call off with no resolution. Going to refi out of this dumb institution with weak accounting and staff. The CEO needs a check.