Today, April 17th, 2025, around 4:30pm to pick up paperwork signed by my awesome doctor. Two…read moreemployees were at the front desk having a conversation while I walked in and their was no acknowledgement. I stood there patient ly waiting and still no one said a word to me. So I had to stand there for over 5 minutes for them to finish their conversation before the employee sitting at the desk asked how she could help. I stated my name and it took her a split second to hand me the paperwork signed by my awesome doctor. Both of these employees were discouteous, and unprofessional. They both need remedial training on how to treat patients when they enter the doctors office. This has never happened before at Duke Primary care in wake forest and I hope this review finds them both well. ​

Jessica Rodriguez is great most of the staff there are very attentive and caring. My children have…read morebeen going to see Jessica Rodriguez for years and she has been nothing more then outstanding with caring for them I appreciate you Jessica Rodriguez and your team.

To save other folks time - if you want to be established as a new patient, you have to go to the…read moreoffice in person to collect a "new patient packet" that you fill out and return. After that, a coordinator will contact you to schedule. They do not offer an electronic version of the documents that are required. Requiring patients to make two physical visits to the clinic during standard business hours before being able to schedule an appointment is an unreasonable hoop to jump through for access to care. I can't comment on the quality of care that may or may not be provided by the team at this office once you are an established patient. My rating is based solely on the practice having a policy that limits patient access to healthcare.

If you are willing to take a chance on this doctor's office, take my advice and steer clear of Ami…read moreCrabtree. She is rude, difficult, and incompetent. She has no bedside manner. Most of her diagnoses have been wrong, and I have had her prescribe me multiple medications that cured nothing. I cannot say enough negative things about Ami Crabtree.

Awesome, professional, polite, knowledgeable, respectful- I use Dr. Dressler. Highly recommend!!!!!!read more

I have been a patient at Capitol Family Medicine Wakefield for several years, I see Dr. Scott…read moreWagner and he always listens takes the time to make sure all questions are answered. The nurses and staff are very friendly and accommodate getting you in if it's a need to be seen immediately reason. I have and will continue to recommend my Doctor at this practice.

I'm not pleased with this medical office. I started coming here when my doctor and others left…read moretheir practice and started working here. Then some of them left here and started a new practice. I likely should have left then. The doctor I had been seeing canceled my appointments three times in 2024. In January then July and again in September. I'm not sure if they have too many patients but it is very hard to get an appointment that isn't months out. The provider I had been seeing liked to run tests even if these same tests were just done by another provider and she had a copy of the tests. I had enough of that and some of the tests were just unnecessary but could be billed. Prescribing unneeded medicine was something else I noticed here too. I've already tried another provider in the office but she was not good with listening to my concerns either and not very thorough. I will try another before moving to another office.

OMG...have you ever been to a provider who didn't listen to you yet wanted to schedule you for a…read morebunch of mess you didn't come there for?? Whelp, that was my experience today. I went in as a new patient to this location because it's close to where I live. The provider I researched & wanted to see wasn't taking new patients. Ugh!! So, they put me with nurse practitioner, Kristine. HORRIBLE MISTAKE!! Though she was somewhat personable, she DOES NOT listen. I found myself repeating things over and over & she STILL acted like she didn't hear me. I am a bariatric patient, so there are vitamins that I MUST take for life. She didn't seem to get that. She even told me that she asked a dr there (I don't know who) & they told her that I didn't need B12 injections. I may not NEED them, but that's what I prefer and have been doing for years. Just say your office doesn't prefer to do them. Don't tell me that research said I don't need it because I have "lapband" when I DO NOT HAVE LAPBAND. AGAIN, she didn't listen nor did she pay attention to my records. Where tf did she get lapband from?? Each bariatric procedure has different vitamin needs. So, maybe lapband patients don't need B12, but I DO. Anyway, the HIGHLIGHT of my 2-hour visit (because Kristine was SLOW AF) was the lab tech Ms. Becky & the checkout lady. That's a doggone shame that having tubes and tubes of blood taken was the BEST part of this visit. Smh. Just know that I will NEVER go back to see Kristine. I will drive to my regular provider 40 mins away before I ever go back to see her. And I made sure to tell the checkout lady to take her name OFF my record as a provider I'd want to see for future appts. I was given another person's name there, so if I get desperate enough to go there again, I will try that provider instead. The parking is horrible too. Just park in the back if you want to avoid the traffic nightmare. People just can't drive. This 3-stars is for the lab tech & checkout lady only. If I had to rate based on Kristine, you know what I'd give this place.

Quality care with respect for patients concerns. Staff are very pleasant, yet professional.read more

This office is always so busy and overly crowded. The PA I saw last was way too fast and he did not…read morelisten to me. The nurse was nice but she was straight to the point. The girls at the front will ignore you as if they don't see you standing directly in front of their window and they talk really loud about other patients once they leave. One girl at the front is always quiet, and so straight forward, she doesn't laugh and it doesn't seem like she smiles as she is always wearing a mask.

So let's just be honest here, I hate going to the doctor. It's nothing personal against doctors,…read morethey're great people! I just hate the prospect of being probed, prodded, and stabbed with needles. However I work in the healthcare field and I have seen a lot of things that could have been avoided if people just would have gone to the doctor, so as a result I am a firm believer in yearly check ups. I am also a huge advocate for finding a doctor that you like and trust. Unfortunately due to changes in the healthcare system, doctors rarely have time to spend with their patients. There's always a demand for them to move quickly in between their patients to get to the next one. My husband started going to Dr Grace Tang several years ago and he is her number one fan.....if doctors can have fans..... . She recently moved to this practice and he spent months researching trying to figure out where she had gone. I was also in the search for a good primary care doctor, and when I saw how adamant my husband was about finding dr. Tang so he can continue going to her, I knew she had to be a fantastic dr. (My husband is super picky.) So I made an appointment for my yearly physical. Let's start with the front office staff, on the phone when setting up my appointment they were very professional, and answered all of my questions regarding insurance, billing, and my goals. Upon arrival they were just as professional, kind, and greeted me with a smile as I came in. Unlike most practices, I only had to fill out a couple pieces of paper. Dr. Tang's nurse was also very nice, and professional. She took my height, weight and blood pressure, reviewed a few questions with me, but left the majority of my history for the doctor to do, which is very unusual. Usually the nurse obtains all that information and if the doctor wants to know they have to read it. But that is one of the things that I really appreciated about this experience, the doctor sat & listened to my health history, and wrote her own notes. And then there was the infamous Dr Tang! She was gracious, classy, thoughtful, and actually cared about what I was saying. She sat down and took the time to listen and ask questions. So very unusual from the typical revolving door experience i'm use to. And last but not least came the most dreaded experience for me, lab work! Before we go any further you should be aware I'm a huge needle phobe. I hate needles with a passion.... needles bring about massive amounts of anxiety for me....truly it makes no sense, but that's how it is. Dr. Tang suggested that I stay in the examining room and lay down for the blood draw instead of going to the lab draw room. For me this was an excellent idea! And then in came Brittany. I'm not sure if Brittany was a phlebotomist or nurse who does lab work ( as a result, henceforth she shall be referred to as the blood sucker!) but either way she was amazing! She kept me calm and relaxed with her down home compassionate and sincere demeanor, and she's really good at what she does. I barely felt the needle go in and she worked quickly despite all of the blood that I needed drawn! When it was all said and done I told her she could draw my blood any day. BEST BLOOD SUCKER EVER! !!!!!!!! And believe you me people that's not something I ever say! From start to finish I had an excellent experience at this practice. I highly recommend it to anybody who's looking for a doctor (and staff) who want to take time with their patients and get to know them, and treats them like human beings, not like a herd of cattle they have to get from one location to the next as quickly as possible. Oh! I forgot to mention their patient web portal. I realize more places are turning to this, but I still have not seen it as often as I thought I would. However! They have a simple to navigate web portal where you can email the doctor with questions, see your lab results, and see the suggestions the doctor gives you regarding your lab results. And they do lab results fast! My husband had his results by the next day, with recommendations from the doctor attached.... I totally find this impressive

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!

Can't recommend them enough- I love everything about this practice from check in, to the ease of…read moreblood work, to the compassionate nursing staff to the doctors- especially Dr.Konopka! They are always punctual and very thorough and I've never felt rushed. I've been a patient for many years now and I'm grateful for them!!

I have been a patient at Village Family Care for many years. I love the doctors there. My doctor…read morewas Jenna Hoh and she is fantastic. Unfortunately, the billing department provides poor service. I have twice been charged during a well visit for services that have been previously mentioned in other appointments. When I spoke to the billing department they said that I could not discuss anything that was a new illness during a well check up. I told them that I did not do this and they said that I must have brought up things other than what was allowed during my well checkup. I called Blue Cross and they told me that the office was improperly coding the visit and this should not have occurred. I will not be going to Village Family Care anymore or any Novant affiliated office.