I was very impressed with this family owned company. I had originally chosen to work with another…read morecompany called Floor XPO. They changed their price last minute. I felt this wasn't right. So, I started a search for another contractor. I found Eduardo and his family from Texas Wood Flooring Service. I was putting in new tile 24" x 48" Italian Porcelain tile. As you can see from the size, this would not be an easy project. I could not be happier with their service. Floor XPO did me a favor by increasing their price last minute. If I hadn't had them mistreat me as a customer then I would never have gone looking for another contractor. I had 5 contractors come by the house. All had lower estimates than Floor XPO's original lower estimate. What a fool I felt like. I then decided on Texas Wood Flooring Service because I was so impressed with Eduardo's Mom and younger brother. Excellent promoters for the company. Then Floor XPO had told me that they couldn't do the work until April .... on their timing...not the customers need. We needed to get the work done during Spring Break because my spouse is a school teacher. Texas Wood Flooring began immediately...and again with a lower rate than Floor XPO. And, with 160 reviews. Floor XPO doesn't even have half that number of reviews. What were we thinking? They have a worker named Javier that did all the work by himself in getting the tile prepared and then laying the tile. By himself. And, he did it in just 3 days. Just shocked. According to Floor XPO, it would require a minimum of 2 people. As you can see, I don't care for Floor XPO (Christie or Michael). But, I love Eduardo, Javier and his entire family. Floor XPO said they couldn't paint the shoe molding. Well, strangely, Texas Wood Flooring installed and painted the new shoe molding and took care of installation of the transition pieces. These were not even included in the high price from Floor XPO...but, they were included in the price from Texas Wood Flooring. What a stupid idiot I was to trust someone like Floor XPO. I felt something was wrong with the company from the start, and I was right. I couldn't be happier with the company I chose. Please, everyone, don't hesitate to use Eduardo and his family from Texas Wood Flooring. I promise you, they do a spectacular job and on your timing...not theirs. They emphasize is obviously on customer service and doing a job that will make the customer proud. Again, I wouldn't hesitate to tell a friend to use them or any of my family. But, I will not ever use Floor XPO. Never. We are going to remodel our bathrooms and re-tile the entire house. It's a loss for Floor XPO, and they will learn in time that customer service is more than words but must be followed up with actions. We will be calling on Texas Wood Flooring to remodel our bathrooms (all 3) and re-tile 5 rooms. Too bad Floor XPO. But, THANK YOU, Texas Wood Flooring. And, I've got to again thank Floor XPO for leading me to the best. I'm so impressed and so thankful for their help. They make me so proud. And, I hope the owner of the company, Eduardo, realizes how lucky we feel to have him and his family and Javier do such an excellent job. I promise you that no one could do it better...no one. When I tell folks about them, they are so impressed. If I could buy stock in this company, I would. There is no doubt that this company will become very, very busy. Well, they already are, but Eduardo will always contact you back regardless of how stupid the question or to offer assistance. Please use Texas Wood Flooring. Their name is misleading because they do so much more and excel at everything. I couldn't be happier. Mark Markgraf & Mario Martinez
Mar 21, 2021