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Reynosa Carpet

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - Reynosa Carpet

Carpet installation

Reynosa Carpet Photos

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8 years ago

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Floor & Decor

Floor & Decor

(20 reviews)

I'll be the first to admit when someone rights a wrong, I won't keep it to myself, I will share…read more Floor and Decor delivered 20 pieces of broken tile to our construction site, but the tiles are so large, 48"x48" that the breaks were not discovered until the end of the project. Our GC contacted the management team, and they graciously credited twenty broken tiles, which amounted to a $2,100 credit. I would like to comment them for being honorable in regard to their customer relations. I am giving them five stars.

Had appt and met with store designer on Feb 9. Great person and she took the time to show us…read moreoptions for our upcoming remodel project. She made an appt for us to meet with one of their in-house contractors (915 Prestige) for estimate on Monday Feb 10. Thought we found the perfect place until the contractor arrived and then went downhill from there. Estimator appeared to be in a hurry, and didn't take any measurements. Before leaving he stated estimates would be sent to store designer who would then contact us for project cost. I ensured that he had our correct contact info since he stated the designer didn't provide our email. I then returned our borrowed tile samples on Thursday Feb 13 and to follow up on estimate status. Informed designer was out to lunch and left my name and phone number with store staff. As of today, Wed Feb 19, have not heard back from either store designer or contractor. At this point I have engaged other contractors for the project due to lack of follow up with us. Experience has left us very disappointed and takes them out of contention for any future projects.

Interceramic Tile & Stone Gallery - The tile I "selected" and paid for

Interceramic Tile & Stone Gallery

(6 reviews)

I went to Interceramic Tile to purchase floor tile for our primary shower floor. I paid close to…read more$400.00 for 3 boxes of tile to cover an area of approximately 18 cubic feet. I picked up my tile two weeks later, and the tile I picked up was an entirely different color from the floor sample. I selected a marble, white and grey (photo included) and ended up with beige colored tile. Needless to say, I was not happy, and when I spoke with the manager, he said they absolutely have a NO RETURN, OR EXCHANGE policy. I know that he realized that the misrepresentation of goods was on them, so the SOLUTION that he offered me was to purchase a replacement at no mark up. This was clearly not a solution for me because I would be stuck with the tiles that I paid for, and still gave to drop a few hundred dollars to purchase new tile, with no guarantee that I would receive exactly what I would be paying for. I was disappointed, but the silver lining is that our granite and bathtub do have veins of light gold, so fortuitously, we can use the tile after all. I am grateful that we are coming close to finishing our house, and do not plan on purchasing more tile in the near future. I do not recommend this establishment, and will not return.

Absolutely terrible customer service... they make you wait 2 hours to get your tile then when you…read morecall asking about your order they said "there looking for it" ... Interceramic won't be getting any of my business anymore.

Reynosa Carpet - flooring - Updated June 2026

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