We called Rhino Roofing to fix a small leak in our detached garage. Instead, they convinced us that our home had hail damage, even though we'd had no prior issues. They contacted our insurance company directly (which led to an increase in our premium), and it was determined that only the parapets needed replacement. Rhino charged over $11,000 for that limited work, we paid a $1,000 deductible. Shortly after, we experienced five major leaks inside our home. We had to cut holes in the ceilings of three rooms to release trapped water. Rhino came out once to patch the ceiling in one room, then ignored our repeated emails and phone calls regarding the other two. Fast forward to this year: the parapets they installed are now cracked along the entire perimeter. Multiple reputable roofers inspected the work and all said the same thing -- "whoever did this used the wrong materials and did it incorrectly." When I called Rhino, the conversation was uncomfortable. They offered to redo both roofs with foam at no cost, but after researching foam roofing, I learned it can cause serious problems if not correctly applied. I asked to split the cost of TPO instead. They agreed, but then sent a proposal that was higher than other companies' full quotes and only offered a three-year warranty. All other companies offered at least 10. Charlie said it was because we were not paying "full price". We reached out to Charlie, the general manager, to discuss this -- he never returned our calls or emails. After realizing Rhino's work was both negligent and overpriced, and that they would not stand behind their work, we chose to hire another roofer. My advice: Be very careful before hiring this company. Do your research, get multiple quotes, and listen for common feedback from other professionals. In our experience, Rhino Roofing overcharged, performed poor-quality work, and failed to take accountability, even under "new management," which appears to include the same people we originally dealt with. read more

The company Combes the neighborhood looking at roofs and then approaches the resident to get them to commit to a new roof, do I did that and got approval from my insurance company. The adjuster came by and submitted the estimate but it was for repairs only so the company didn't care much for that answer so they ghosted me. Unless they get a job for an entire roof, don't ho your breath read more

Very positive experience! The friend who needed the work, was told she only needed touch up work! She is a disabled woman and really appreciated the honesty! read more

By far the BEST contractors we have ever worked with!! Everyone we talked to was professional, knowledgeable, and the NICEST people. It's so refreshing to work with a company who truly cares about doing excellent work. Even our insurance adjustor gave them a thumbs up for the quality of their work. On top of the overall quality work and results of replacing our roof, our project manager, Lawrence, is top notch! His customer service is a 10! He kept us informed, answered all our questions, and addressed the few aesthetic things we wanted addressed. Luis and his crew know what they are doing and we are happy with the quality results. Their cleanup was impressive! Randy was assigned as our followup service rep for the warranty and he has already done a great job with his attention to detail on some touch up painting. We highly recommend Rhino Roofing! read more

This company is bad news. They were sent to me by an aggressive solar company who was trying to convince me to have my entire roof re-done to fold it into a my solar rebate in a way that seemed fairly questionable from a tax perspective...but all of that aside... When the guy showed up to give me a quote he said I needed my roof to be completely replaced asap and pushed me to call my insurance company and file a hail damage claim. I wasn't thrilled about that, but figured if there really was hail damage... The insurance assessor found no sign of hail damage, so that was just a waste of everyone's time. The representative at State Farm said they were receiving a huge increase in such cases of claims pushed by roofers that weren't really valid. After the claim was open, but before the State Farm assessor came, the guy from Rhino came back a second time with a co-worker because they needed to look at the roof more thoroughly to give me a proper quote. They offered to come when I wasn't home, which I wasn't thrilled about, so I made sure to be home. I was inside working when I heard drilling on my roof! I ran outside and asked what they were doing. They said the "had" to take core samples to give me a full quote. I said I wasn't even sure I needed to have my roof re-done and really didn't want holes in it! They rolled their eyes and said they were filling them and acted like it didn't matter because my roof would be replaced soon. A friend who is a contractor, and the roofer I am actually going to use, have both looked at my roof since. I did not tell them anything about Rhino, but they both commented about an excessive number of cores in my roof and that the way they have been filled with tar isn't sufficient. On the same day as the coring visit, the guys from Rhino pushed to come inside my house and I said I wasn't comfortable (this was well before vaccines came out and neither one was wearing their mask over their nose.) I really had to push back hard and play the "I have cancer card" to get them to back off. That wasn't impressive either. Here we are many months (and a real hail storm) later, and the roofer I trust, who my family has used for 30+ years, checked out my roof and says it's in great condition and just needs a few small repairs here and there for a whopping total of $650. One of the line items in the quote is repairing all of the cores taken by Rhino! Ugh. So now I am paying someone else to fix the damage they caused, and I didn't even hire them! read more

Poor customer service. Tried to call and get ahold of someone but haven't received anything back. Got an inspection and was told I had tons of damage. They made me submit a claim with my insurance and said I can get a free roof. After insurance inspection cannot get a call back from Rhino. Go with a company that stick with you throughout the process. read more

Rhino Roofing put a metal roof on my house in 2011.. Ten years later I was painting the trim ( I have a steep 12/12 pitch and no reason to attempt climbing it... or so I thought) and discovered where they had punctured the metal and instead of replacing it, and they covered up the damage by making it look like a caulking gun had leaked silicone glue. I never complained about it until I got near the silicone this year thinking that all I had to do was scrape off some silicone caulk, and found that holes in the roofing had been intentionally filled and disguised to appear like something else. Generally, I overlooked most of the problems, but when I found a deliberate cover up... I lost it. Other problems with their installation: 1) they punctured the stucco siding near the front door... they fixed it with the wrong color and I'm still trying to match it 2) They bent the chimney.. guessing somebody was holding on to it to keep from falling since they didn't use safety ropess 3) They broke a ladder I loaned to them 4) They didn't clean up the roofing screws ... I picked up 2 gallon jars of the screws. When I inquired with the manager of the company if they intended to do anything about it...he told they had no obligation to repair the roof, since the company had changed hands since the work was done. Horrible work and Horrible management. The least they should have done was offered to fix their obvious covered up errors. read more

Rhino Roofing - Roofing Near Me - Albuquerque, New Mexico

Great job! They fixed my leak. Very professional, fair pricing and punctual. I highly recommend Rhino Roofing.

During a recent snow melt, our upstairs bathroom developed a few leaks at the exhaust fan and window header. Our TPO roof was still under warranty, having been replaced in 2019 after storm damage. I called Rhino Roofing and they told me they would get the leak fixed and also repair any damage to the interior of our home. Randy arrived and inspected the roof and found the source of the leak right away. He did the needed repairs and told me that Ed would be fixing the damage to the sheetrock and paint inside the home. I called Rhino Roofing and they scheduled Ed to come out and fix the sheetrock and paint. He removed the damaged paint and patched the sheetrock as needed. He did an excellent job and matched the paint perfectly. Afterward it looked as good as new. We have had heavier snow since and the roof is holding up just fine. We appreciated the quick response and the pride taken in workmanship by Randy and Ed. All in all everyone at Rhino Roofing was a pleasure to work with. read more

Posting for my Mom, Shirley Lloyd. She just had her flat-roofed home re-coated by Dan Silvius, project manager and his crew. They were on-time, polite and professional. They kept my Mom informed on their progress by taking pictures of their work as it progressed. The coating used has a manufacturer warranty, and Rhino is providing copies of that as well. Overall she's very happy with the quality of their work and professionalism. read more

Warning! Rhino replaced my roof only 4 years ago and due to poor workmanship, I will most likely need to replace it this summer. Rhino admitted fault to the issue, which was pressure on nail gun set too high and the nails penetrated the material too far and not leaving enough material for retention. Rhino did not offer to replace correctly, instead, did a tack down with nails on outside and covering the exposed nail heads with silicon. If you are even considering using Rhino, save yourself the money, headache and stress and go with another company that stands behind their quality. read more

Rhino Roofing - Roofing Near Me - Albuquerque, New Mexico

Rhino Roofing is AMAZING!!! They did an excellent job when repairing my leaky roof. Their staff was responsive and professional. I even referred them to my neighbor and they came out the same day to take of them. If you need a new roof or roof repair you will not be disappointed read more

Post hail damage; Our experience with Rhino Roofing out of Albuquerque was excellent from cradle to grave. Brad the project manager and Mark Rowe the supervisor were on site to explain their process in depth and the materials involved. His crew were all polite and hard workers. The clean-up by the crew was extremely thorough. I'd be almost surprised to find a single roofing nail. The esthetics are above my expectations and we are more than happy with the outcome and glad we chose them for this job. A big Thank You!, to Brad, Mark, and the crew! read more

Worst experience I've ever had. The salesmen seemed good at first, and turned into a typical salesman that did not follow through on anything promised. I wanted Metal roofing, originally he said he can make it happen, when insurance approved everything, then he came back and said the market for metal is too high right now. I asked him to quote me anyways that i would be willing to pay out of pocket. He said he would and never did. I have an addition built onto our house and my #1 issue that i wanted addressed was that i wanted a seamless roof, i didn't want it to look patched together like it was an add on. He said he understood and would get it done right. NOPE, have shingles on the whole roof, and rolled out roofing material on the addition. I asked him to come take a look when the installers were done as i thought the quality of the work was horrible. Paint scratches, drip edge cut horribly and done half assed. He said he would take pictures and let me know. Never heard from him. i followed up a few days later, he said the office was reviewing the photos and would get back with no later than one day. It's been over a week and no word. If you want a cheap roof that is going to cost you alot of money, go ahead and use this company. I would stay away though. Horrible service. I'm scared if i have a warranty issue if i will even get it fixed. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

They did a good job working with my insurance company to file the claim. The workers have been busting their ass for 3 days. Great looking roof, polite crew, keeping area clean, and cleaning up after themselves. Project manager and owner have been out several times now. Overall, I don't think I have one complaint. I'm sorry your experience was bad, but mine has been outstanding so far. Yes, I would recommend this business. read more

Rhino Roofing - Roofing Near Me - Albuquerque, New Mexico

We had our roofing job done in July 2019. Greg Harris walked us through every step of the way, worked with our insurance, and kept us updated from beginning to end how things were going. Johnny and his co worker worked so hard and were the most pleasant young men. It was so hot, but they never stopped and stayed late every day. We are in our 70's and sometimes it's hard to find honest, truly good people. We are so pleased with the results, and would recommend Rhino Roofing to anyone. Thanks again, Greg. We are so pleased. read more

What a scam, they over inflate their charges. Charging for work they never did. They have been taking advantage of consumers in the Albuquerque and surrounding area for so long they think they can get away with it. They are NOT HVAC certified but yet they charged for work they never did. Disgusting, how dare you prey on consumers. If they call you hang up, if they show up at the door, shut it quickly. Your insurance company has companies who will treat you right. Unfortunately for us, we did not know any better. But live and learn. I will never recommend then to anyone, especially my family. Eat dirt Rhino Roofing, run from them as fast as you can... read more

What can I say but, Wow!!!! From beginning to end of this roofing project we had a completely professional and great experience with Rhino Roofing. We went with a completely different color of roof. We had a dark brown, but decided to go with a white/gray color and absolutely love it. We requested additional rain diverters be installed. Two were installed, but then we asked Rhino Roofing to install one more over the back of the house on the second story. Andreas came back and did an outstanding job placing rain diverters right where we wanted them. Then we wanted the caulking color changed, and that was redone. Andreas did a fantastic job. Rhino Roofing made sure all of our concerns were addressed and would do follow-up phone calls to make sure everything was done the way we had requested. All of the Rhino Roofing crew worked very hard to get the job done and stayed very focused on getting it done on time. The office staff is also amazing. I had questions about the invoice and Alvida took the time to call and email me explaining the bill to me. They were very transparent and honest. Darrell Maclearn, Sales Manager for Rhino Roofing kept in touch with me and has called me to also be sure all of our concerns were addressed. Jeremy also was great to work with and I want to say thank you for all the times you contacted me to be sure everything was done to our liking. Rhino Roofing goes above and beyond to take great care of their customers. We had a great experience with them. Great job!!! We would definitely recommend them. read more

they installed a metal roof but did not finish the trim above the stairwell of our condos. No one is supervising their finished product. They work hard, but.... read more

I had Rhino Roofing replace my roof on 5/30/20. I was then sent an itemized list of all the charges. I was charged for an $950.00 extra for removing and replacing my pre-existing vents and air conditioner. I did call another roofing company they stated they do not charge extra for the above. They also dropped tar all over my brand new cement slab and painted my chimney with non-heat resistant paint. I would not recommend this company to anyone. I would give them no stars but I had to give at least one read more

PLEASE DO NOT USE THIS PLACE! They are horrible and a scam. They do crappy roofing, the roof will "look" fine but just wait for the monsoon season like i did. I have filed AG Complaints and I know others have as well. Their "warranty" is worthless, they won't honor it. It took forever to fix their mess up read more

Horrible hit and run job. I should have done my research but was too naive as insurance paid for it. Terrible communicators like another post below suggested. read more

We had our roof replaced by Rhino Roofing and we would recommend them to anyone in Abq. NM area. They did a wonderful job. Communicating with our home owners insurance, with us and notifying us of any changes. They met with us one on one and came out to our house, they never tried to push something else on us either. The office also took care of all the paperwork and gave us copies of everything that we requested in a timely manner. Great Job! Mario & Virginia Montoya read more

Go find a roofing company that has integrity and actually shows up. Worst company in Albuquerque. Please don't use this company

They put on a new roof with a guarantee, what ever that means to them. The roof started leaking within 4 years. Called them but they blamed it on sticks on the roof. Had to have a reputable company come out to redo the roof. They said that there was no ice shield on a majority of the roof and where the roof vent was the were no cut in the peaks to vent it. Not a company I would advise using. DO NOT USE! read more

Rhino Roofing replaced my roof several months ago. Greg Harris was the project manager and Omar was the supervisor of the crew. Mr. Harris assisted in including the insurance company in the process as my roof had been damaged in a hail storm. He thoroughly explained the process as well as helped streamline all parts of the project. There was a minimal discrepancy in price at the completion of the project and Mr. Harris worked with me to resolve it. The roofing crew was exemplary. They were professional and efficient. The crew was so courteous and thoughtful and continued to keep the area clean as they worked. They kept me informed each step of the process as well as communicated with me to ensure they weren't causing inconveniences as they worked. It has been a long time since I have seen such hard work and a group of people who were so thoughtful and courteous! It was truly refreshing to see! Several of my neighbors observed the crew and specifically requested them to work on their roofs. I would recommend Rhino Roofing for your roofing needs. read more

Please file a complaint with the Better Business Bureau about your experience with Rhino. The BBB needs to know! They do what they please and then make you pay. Very poor communicators. Time will tell if their work is good. read more

We will never recommend Rhino Roofing to anyone. Unfortunately we had to use this company without a choice because of the community we live in. Steer clear of this company. We can only hope our roof holds up. The roof leaked and the upstairs ceiling had to be repaired. Rhino Roofing did repair the ceiling however the job should have been done correctly the first time without error. What a nightmare. read more

The roof looked good after they finished. Until the first rain storm and the roof leaked. Called rhino roofing and after multiple calls the finally sent someone to fix it. the next rain storm it still leaked. They finally fixed the leak but refused to fix the water damage to the master bedroom. Gave up trying to get someone to fix it. Horrible experience they do not honor there warranty. read more

These guys are joke!!! They ripped off our insurance company 20,000.00 bucks plus 2,800.00 more. The roof is ok but they didn't finish the JOB!!!! They left the gutters said they were fine and didn't fix our Roof in the bathroom. When I tried to keep the last check to fix what they didn't. They started talking about lean against our home. Talking about taking us to court!!! The lied about so much stuff and got paid for it!!!! I can't believe it!!!!! Don't use them there's way better company's out there that won't charge an arm and a leg. When I talk to the guy about it he said " it's not coming out of your pocket what do u care" wow!!!!! Blows my mind people can be this scandalous. Pretty sad company. read more