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    Rhode Island Hand & Orthopaedic Center

    1.5 (2 reviews)
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    11 years ago

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    Ortho Rhode Island - Warwick Campus - 8 stitches for the revision. The incision is about 4 times larger that the first to fix

    Ortho Rhode Island - Warwick Campus

    2.7(59 reviews)
    4.0 mi

    Not impressed at all with Ortho RI. Have a fractured leg. I downloaded and figured out the problem…read morewith my PCP before the Ortho PA finally called me and told me not to walk on my leg. I had called looking for a diagnosis before they called me. I was told to stay off the leg, but at the same time told to come back and walk into the building to get crutches. I was then handed the crutches by some tech with zero explanation on how to use them. I asked for the PA or doc and the tech did his best to contact them, but he came back down and said nobody was available. Ortho RI ordered PT for me but then sent the PT org older visit notes which did not include the diagnosis of the fracture. PT person showed up at my home and was surprised when I told them. Luckily, I had downloaded the MRI report so she knew what is going on. The PT tech seems to be more of an advocate for me and supplied more info to me than Ortho RI. Ortho RI has a message system on their website but when I asked how to use it, they told me that it is not operational. I'm seriously considering changing my ortho doc. I still haven't seen the doc anyway, because all you get to see is the PA.

    Absolutely Frustrating…read more I am beyond disappointed with my experience with Ortho RI. First, we waited six months for an MRI--and yes, I understand insurance played a major role in that delay. But once we finally got everything moving and were ready to get the care that was needed, I expected the doctor's office to actually handle the medical coordination that comes with being a doctor's office. Instead, I received a message telling me to contact our PCP and get the referral myself. At what point did patients become responsible for doing the administrative work that medical offices are supposed to coordinate? We already waited six months. We finally got things in order, and rather than helping move the process forward, the responsibility was simply pushed back onto us. The medical field has gotten completely out of control. Patients are already navigating insurance companies, referrals, appointments, paperwork, delays, and months of waiting while trying to get answers and treatment. The LAST thing we should have to do is chase down every piece of the process ourselves because an office doesn't want to handle it. I don't expect special treatment. I expect competence, communication, and basic patient care. Six months of waiting only to be told, essentially, "You go figure out the referral" is beyond frustrating. Patients deserve better than being treated like an inconvenience when we're simply trying to get the care we were referred for in the first place.

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    Ortho Rhode Island - Warwick Campus - Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

    Wrapped so tight I had to have it rewrapped the next day. A 3 year old could do a better job.

    Ortho Rhode Island - Warwick Campus - The greeter desk at the Ortho Rhode Island Warwick Campus.

    The greeter desk at the Ortho Rhode Island Warwick Campus.

    Ortho Rhode Island - Warwick Campus - Main entrance of the Warwick Campus.

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    Main entrance of the Warwick Campus.

    University Orthopedics - Doctors room

    University Orthopedics

    2.6(34 reviews)
    4.6 mi

    This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.

    RE: Olivia Perry, PA. I was extremely disappointed with my visit with Olivia Perry, PA. In my…read moreexperience, there was essentially no meaningful physical assessment of my hip pain. Her response was basically, "You have hip pain? I'll order an MRI." She asked where my pain was, and when I pointed to the area, she tapped it with her index finger. That was the extent of the physical examination--and even that occurred only after I specifically asked whether she was going to examine me. As a retired Nurse Practitioner, I found this particularly concerning. I actually had to explain to her how to perform an appropriate assessment of hip pain and asked whether she was going to perform certain examination maneuvers used to help identify the source of hip pain. Her response was, "They didn't teach me that in school." I was stunned. A patient should not have to prompt a medical provider to perform a physical examination, and certainly should not have to teach the provider how to assess the condition for which the patient is being seen. Ordering an MRI is not a substitute for a competent history and physical examination. She also never called me with the MRI report. Luckily, I had the report and images and knew what to do. Based on my experience, I had no confidence whatsoever in the quality of the clinical assessment I received and would not recommend this provider.

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    University Orthopedics - University Orthopedics building

    University Orthopedics building

    University Orthopedics - Radiology

    Radiology

    University Orthopedics - My new cast

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    My new cast

    Franklin E Mirrer, MD

    Franklin E Mirrer, MD

    3.7(6 reviews)
    4.7 mi

    I had shoulder surgery Dr Mirrer was awesome did a great job very professional would definitely…read morerecommend to others the only one thing that I have to say is the receptionist is horrible every time I come in I dread coming in just because I have to face her and know that she's going to give me an attitude she's so rude receptionists are supposed to be receptive towards the patient this one on the other hand was very snappy and confrontational she asks me can I help you three times wouldn't let me get a word edgewise asked me if I was a patient two times knowing full well Iwas a patient she seen many a times when a patient walks in you ask him can I help you you should give him a chance to speak I can explain the way she comes off it's crazy ! every time it's the same thing very rude her demeanor , attitude and face expressions are very Unprofessional I had to walk out one time that's how rude she I wasn't going to deal with it was please learn how to talk to people I'm not going to say her name but she's the one with the glasses that is always behind the window but they need to consider how they treat us the patients making us feel very uncomfortable when iwalk in to the office I mean every time I come in it's the same thing I'm already expecting an attitude before she slides her window open never fails. If I was the doctor I would consider maybe getting somebody nicer other than that great doctor if you don't like your job or people get another job you're in the wrong profession.. would get five stars if it wasn't for the bad experiences coming in to the office

    Dr. Mirrer is great. I've had both knees repaired and both shoulders repaired ove r the last 20…read moreyears. He listens and gives honest answers. He has earned my respect and confidence. A man of few words but is a fantastic talented surgeon. Highly recommend for both knee and shoulder issues.

    Rhode Island Hand & Orthopaedic Center - orthopedists - Updated September 2026

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