I have had multiple visits to Ortho RI for a number of different orthopedic issues related to…read moreosteoarthritis. I find many (not all) of their doctors and therapists to be competent, but they appear to be pushed to see an over abundance of patients in an unreasonable amount of time. Further, when doctors are away, they do not have another doctor to cover for them, and hence, rely solely on PAs...who frequently cannot help. After a recent surgery, I experienced an issue that required being seen by the doc, but he was away for 3 weeks, and the PAs were not able to provide the necessary care. Hence, I was forced to wait out that time until the doctor returned. That is simply not good patient care! Other medical issues were exacerbated during that wait. Further, I had no guidance from the team as to whether I should or should not continue PT...which generated a risk of further injury. Shame on the administrators that do not make sure that proper care is in place, and you, as a practice, "do no harm." Believe me, this is just the tip of the iceberg with regards to what I've dealt with with Ortho RI.

I was referred to Ortho RI by the hospital after an ER visit. I went to see them and I was given an…read moreX-ray that confirmed what the hospital told me. I was given a prescription for pain and told to come back in 6 weeks. I was not given any information about what was happening to me, nor what to expect during the healing. I contrasted this with my husband's experience with Care NE Orthopedics and I can tell you I will never go back here. First, the patient portal is useless. I have tried twice to send messages and I get a 10 day old out of office messages from a PA I never heard of. I needed a refill on a prescription so I called and spoke to a member of my doctor 's staff who said she would sent the request to the doctor. it's been 3 days and no one has contacted me nor sent the prescription to the doctor. In contrast, Care NE has been super responsive and their portal is extremely easy to use. I would caution anyone to refuse a referral to this place and request a different referral.

I recently had surgery and had to have a cast applied after my first dressing removal. I have never…read morehad a cast before so I wasn't sure what to expect. Dan from the casting team was Super Phenomenal ... He asked me what colors I wanted and I told him I wanted something 4th of July themed. Dan took very special care of molding the cast to my hand so the fit was completely comfortable and I was pain free. I was so happy with the cast design and Dan even added some red and blue sparkles... Nice! A True Artist!! Dan went above and beyond my expectations I am Grateful

My husband had 2 knee procedures performed by Dr. Moss in the outpatient surgical unit here…read more Dr.Moss was responsive, warm, informative, and quite reassuring through the whole diagnosis process. He helped my husband make treatment decisions and was thorough in explaining what to expect day of, and following up. In addition, all of the staff in the facility were prompt, professional, and caring. We were so pleased with the service he received, so when I developed an issue with my hands and my PCO suggested seeing an orthopedic specialist, I called this practice. They were able to access my x-rays directly from RIMI, which I appreciated (no one wants to have to repeat tests). I saw a Fellow, who came in first to examine my hands and diagnose the problem (trigger finger - in both hands - that was causing pain, swelling, and lack of movement). Dr. Gil came in, confirmed the diagnosis - and let me know the treatment (steroid shot), and next line treatment (minor surgical procedure) if the steroid didn't cure the problem. He administered the shots in the exam room that day, letting me know that it might take a few days for reaction to be fully noticeable. Throughout my treatment too, the staff were helpful and offered great service. The Kettle Point facility is brand new, very clean, and a welcoming place to receive service. I'm mystified by the low ratings from others!

I had shoulder surgery Dr Mirrer was awesome did a great job very professional would definitely…read morerecommend to others the only one thing that I have to say is the receptionist is horrible every time I come in I dread coming in just because I have to face her and know that she's going to give me an attitude she's so rude receptionists are supposed to be receptive towards the patient this one on the other hand was very snappy and confrontational she asks me can I help you three times wouldn't let me get a word edgewise asked me if I was a patient two times knowing full well Iwas a patient she seen many a times when a patient walks in you ask him can I help you you should give him a chance to speak I can explain the way she comes off it's crazy ! every time it's the same thing very rude her demeanor , attitude and face expressions are very Unprofessional I had to walk out one time that's how rude she I wasn't going to deal with it was please learn how to talk to people I'm not going to say her name but she's the one with the glasses that is always behind the window but they need to consider how they treat us the patients making us feel very uncomfortable when iwalk in to the office I mean every time I come in it's the same thing I'm already expecting an attitude before she slides her window open never fails. If I was the doctor I would consider maybe getting somebody nicer other than that great doctor if you don't like your job or people get another job you're in the wrong profession.. would get five stars if it wasn't for the bad experiences coming in to the office

Dr. Mirrer is great. I've had both knees repaired and both shoulders repaired ove r the last 20…read moreyears. He listens and gives honest answers. He has earned my respect and confidence. A man of few words but is a fantastic talented surgeon. Highly recommend for both knee and shoulder issues.

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

Their appointment scheduling system is the worst I have ever encountered. 45 minutes or more to…read moreschedule an appointment. You can't call the provider's office directly- one main number to reach all providers part of University Orthopedics. Absolutely terrible!!!

We were early for the appt and taken right in.. Dr D was so caring and knowledgeable. She was very…read moreeasy to talk to, answered all of our questions and explained everything to us (my daughter and I) in ways that we could understand and put our minds at ease. We left there feeling confident and optimistic. I have already recommended this office to a few people.

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

Been using orthoRI for a while now although under different names and different locations. I've…read morenever had a bad experience. Always friendly and fairly punctual for healthcare providers. The express is really handy if you need a quick examination or x-ray after an injury and is so much better than going to an emergency room or even a walk-in with sick people coughing all over you.

My husband had surgery yesterday. Check in at 10am. We pull up and what a beautiful facility!…read more Modern & clean. In the waiting are for 10 minutes (not bad!) In pre-op for 2.5 hours! Our nurse was nice but a we both agree she was a warm body. She thought after being with us for a little while that he was having a different surgery? Red Flags! She cleaned the wrong area for the surgery. He wasn't shaved until the eleventh hour. As we sat and joked around waiting... we overheard a lot of nurses conversation. I heard multiple swears. My husband made a comment about professionalism. He doesn't much comment about those things. His 'hospital' bracelet had a little piece attached to it that would sent me updates, which helped alerting me when he was out of surgery and could receive visitors. I loved this aspect. Recovery was great. Nurses were informative and helpful. Overall not a terrible experience by any means.