Clint was very quick to respond to my message regarding a leaking outdoor spigot that had begun to…read morecontinuously drip even when turned off. He was available to come out same day to repair it for us and was very knowledgeable and thorough. Reasonably priced considering it was a same day somewhat urgent fix.

Good communicator, fast, knowledge and cared about the quality of his work…read more Wanted a simple faucet install, but the unit I wanted to install had a minor issue. Clint found a good workaround with his experience.

Response was very quick. Evaluated the problem and…read moresubmitted a price quickly and held to the price after work was completed. Friendly service.

Let me start off by saying if I could give this company zero stars, I would in a heartbeat. I have…read morenever been so disappointed. Our water line was leaking. We were informed by the city that we had a pretty major leak - 18 gallons an hour. They referred us to Benjamin Franklin Plumbing of NWA. Benjamin Franklin was punctual, which I appreciated. That is about the only positive thing I can say. After the leak was found by Trenchless Leak detection, a tech from Benjamin Franklin Plumbing came out to fix the problem. They proceeded to quote me $1693.00 to replace the part and provide labor. After expressing my concern at the price, the tech told me it was $280.00 for parts alone. I asked him if this was the best he could do. His response was yes. My husband also spoke with him to ensure that it was indeed an ok deal. I was naive enough to think that honesty and integrity was going to be used in this situation. Here are the notes from the invoice. Customer has a water leak at the meter nut. Tech called Bentonville utilities and had a meter tech meet us on site to verify that the issue is the homeowners. Tech also received city supplied washers for the union nut on end of meter loop. City states that they are not responsible for this issue. Task description Price and total: RL5-11 spot repair with DEPTH OF LESS THAN 2FT 1.00 $1,693.00 The hole was the size of a bread box. This took less than one hour to repair. After the fix, they found that there was ANOTHER leak in the yard. They then said it would be ANOTHER 1600.00 dollars! I would have to have the leak detection agency come back out as well in order to find where in the yard the leak might be. Absolutely not. I called around. Luckily, DPH Plumbing was able to come out a few days later. They said it would be less than 800 dollars and would give us a more precise number when the work was finished. DPH TUNNELED under my sidewalk in order to fix the issue. Our builder had used very poor tubing. They didn't just patch the problem. DPH replaced the entire hose. It took them around 3 hours. The total that DPH charged? $507.17. That's less than a third of the price for 3 times the labor. If you use Benjamin Franklin Plumbing, please, please, please, get a second opinion. They took advantage of my naivete, and I certainly paid for it. I would hate for anyone else to have to deal with this issue when it could be avoided.