I've used C&S NWA Plumbing for service work, new construction and septic system installation and…read morehave never been disappointed. They're professional, friendly and prices are fair. Highly recommended!

UPDATE: I called them back after discovering my faucet was completely inoperable and they sent a…read moretechnician out the next day and he fixed it. They did not charge me for the call back. The plumber came in looked at the faucet and shower head to replace and said "I don't have the right tools" then left to get them. Came back 40 minutes later and said the parts we had would not fit, left again to go to Lowes, came back and had a part to put the old faucet back on. Charged us for 3 hours when he was only here for maybe 50 minutes. Then to top it off, the faucet is so TIGHT, I would need a pair of pliers to turn it. My husband finally tried turning it on and NO Water comes out. It is broken. This is ridiculous. DO NOT RECOMMEND

I cannot say enough great things about Rocky! I called & he was able to come to our house within an…read morehour because he happened to be nearby & wanted to assess the problem with our clogged sink. He immediately got to work & also fixed 2 toilets that were not fixed adequately before we purchased the house. He is trustworthy & charges you an honest, fair price. I used to be the Yelp Community Ambassador for NWA & haven't written a review since resigning but I felt this was due. Thank you so much! -Jackie & Fred

My water heater sprung a leak , I called around and on a Sunday reached Rocky the plumber. He…read morecame out Monday morning and replaced my water heater , and fixed my issues that caused it to go out prematurely. Very professional, and very thorough. He replaced all pieces and did not reuse any of the old parts. What he quoted me was what I paid. You get what you pay for, if you want a plumber that's honest and dependable with good work ethics call ROCKY, if you're ok with a mediocre job look elsewhere. I recommend this plumber to anyone needing work done. Thanks, Nick Curry

We needed a purification system installed in our house. I called Zack and he came out within an…read morehour. We were so impressed with his ability to plumb the new unit. He was fast and extremely reasonably priced. He immediately gave us an estimate when I called. I will use Family Plumbing Services anytime I need a plumber. Zack is friendly, competent and a pleasure to have working in our home. I will recommend him to all our friends and family.

DO NOT USE THIS GUY!!!…read more First off, Zack Long (the owner and I believe sole employee of the company) just moved here from Colorado, and told me more than once that he didn't know what the codes were here (of course, he didn't bother telling me that before installing my water heater). When he installed my new water heater in February (at a premium price), he apparently did it against code. The new water heater kept failing (I mean, no hot water - It wouldn't stay lit long enough to even get it hot), he tried a couple things, such as punching a hole in my wall (which was still against code) and replacing some parts. But instead of standing behind his product and work, he blew me off and blocked me when I inquired again. As this was for an Airbnb, I haven't been able to rent it, and it has cost me at least $25k in income. I am actually having to speak to my lawyer on Friday to file a lawsuit against him since he is refusing to stand behind his work. Also, side note - he also installed an outdoor water, spigot, which broke the third time I used it, either from janky parts or faulty installation, I'm not sure which. I also just noticed that he is now moving his business to Southern Missouri, after having just moved it to Northwest Arkansas from Colorado. It not only raises a red flag when a business has to keep relocating in such a short amount of time, but it also makes it impossible for him to keep up and be knowledgeable on the codes he is supposed to follow, etc., which was made very apparent during his work with me. Moral of the story- DO NOT USE ZACK LONG OR HIS COMPANY UNLESS YOU ARE PREPARED TO HAVE TO GO TO COURT!!!

I really like a Franklin as a company. They are all quick, knowledgeable and everyone I've…read moreinteracted with over the years has been friendly. If there's an issue, they're all on top of it. Not to mention their best pricing. We've had lots of work done by Franklin's HVAC, Electrical and Plumbing Teams and their estimates are better than everyone else. I've recommended them all to my neighbors and I'm so happy whenever I see a Franklin vehicle in my neighborhood because I know they're getting the best service.

They are predatory. They will send quotes for "suggested" services that they make you think you…read moreneed. I had another company give me a second opinion and they said nothing needed to be done to the unit. When I confronted them about it, the manager said, we're a business and have overhead. Those are suggested repairs. So that's when I learned that all these quotes for repairs were like a restaurant suggesting an expensive appetizer except telling me the refrigerant was low and needed to find a leak. It's not true and seems criminal to me. They serviced my unit last week and didn't even change the filters. The second company was angry with them after checking everything out. Run from Franklin.

Requested a quote to do a garbage disposal install. William came out and said it is entirely…read morepossible to do it, a sink, and cut out the counter and cabinet, but he has to get with his master plumber to finish a quote. Then ghosts me for 4 months.

After our house was heavily damaged by the Memorial weekend tornado in 2024, Bear responded…read moreimmediately to our phone call. They have provided assistance and guidance every step of the way in our rebuild and insurance coordination. Both Bear and their subcontractors have been great to work with. We will never use anyone else and highly recommend them.

Chip was very prompt. From first contact to new water heater was less than 24hr. Work…read moreprofessionally completed. All questions answered. Recommended.

This plumbler is dishonest and incompetent. The quote he gave it at the first was not honored and…read morehe changed at the later stage. Not recommended at all.

They are até the most profesional, friendly, decent and nice people you can find in the market…read more They are helping us in several projects, always providing good advice and fair price I will not use another handyman service in my life :)

I bought a new refrigerator on sale. Incredible deal on. Major brand!…read more When delivered, it was 1/2 inch too tall to fit under my cabinets. Since the cabinets couldn't be trimmed, I called Jeff and Mindy. They helped me raise my cabinets by 1 1/2 inches to make it fit. This involves all of the following by the time it was done: 1- Remove over range microwave 2- Dismount 96" of cabinets from the wall 3- Remount cabinets 1 1/2" higher 4- Move plug in cabinet to new location 5- Install new over range microwave 6- Install new range 7- Install new Dishwasher Great people that were very positive through it all and were less than half the cost of my quote from Mr Handyman. When I need help again, I will definitely "Just Call Friends!"

Tried to tell them it wasn't unclogged but thhey insisted that it was. Well guess what???? THE…read moreWORST PLUMBER EVER.

They are absolutely amazing!! I have used them in both residential and commercial property…read moremanagement and they have been amazing. Their techs are always so helpful and willing to explain things to me if I'm not quite understanding. Their prices are competitive and fair. I will always continue to use them!