Took my 4 kids here,everyone here except the Dr are extremely rude. Front and back seem like they…read moreget paid to mistreat patients. I took my son he is 6 for fillings 3 days later he had tooth pain, took him back Dr said it nothing to worry his teeth are just ready to come out. 5 weeks later my son has a swollen cheek with infection and tooth needs to be removed. There is no way a tooth would go bad in 5 weeks.. now I was referred to a kids pediatrics dentist because he has no idea what to to do, and just doesn't want to be liable. Don't take yourself or children here.

I would give it - starsif i could. In their Bio it says they are a Family Friendly dentist with a…read moregreat Atmosphere. THAT COULDNT BE FARTHER FROM THE TRUTH. The front receptionist with the glasses was extremely rude not only to me but to a few other people waiting in the office & checking in. She told one lady that she had to leave because it didn't matter if her father had alzeheimers or not she couldn't be here. Why does this lady have to be so Disrespectful, Uncourtious and just Ugly. Also it's not very polite for her and the others ladies behind the glass to talk about the patients or their families. This used to be a good dental group now it's just about rude people & service that sucks. NOW YOU TELL ME WHAT IS SO FRIENDLY ABOUT ANY OF THESE THINGS? EXACTLY NOTHING.

Best dentist and office staff. I had been to multiple dentist in the area, all of which…read moredisappointed me and overcharged me to the teeth. I was in a lot of pain on a Saturday and this dentist literally saved me by seen me on the same day. I recently got 2 wisdom teeth removed there and I was extremelly impressed by how fast, clean, and painless the procedure went. I had no pain, no discomfort whatsoever. They really know what they are doing. I highly recommend this place. When it comes to cost the staff will break it down for you before getting anything done and will answer any questions.

Called in on Thursday to make an appointment for emergency, said they could get me in on Saturday…read moreat 9am. Should up and said I wasn't in the system and had no appointment. Have always come here and honestly the front staffing have gone down hill. Bad customer service.

I've always had a fear of going to the dentist, but Dr. Kim and his staff are so immaculate with…read moretheir service I feel like now I actually enjoy coming to the dentist. The staff is always so amazingly sweet and welcoming. The service I get from this office puts my fear aside knowing I'm in excellent hands. I've dealt with dentists rushing and not taking their time, or simply not checking if the patient is doing alright during procedures, but Dr Kim and everyone I've come across here has been amazing and made my experience amazing. I live in chino, but the drive to this location is worth it.

This place is amazing. The dentist does high quality work and he makes sure that you are…read morecompletely comfortable and in no pain. St staff are very friendly and they show they care about you Would highly recommend.

it appears like this office needs to train the reception staff or hire staff that cares…read more i am a new patient and chose this office through my insurance. i attempted to call and schedule my first appointment and Marsha put me on hold for 6 mins, told me she didn't want to keep me waiting and will call me back which at first i appreciated.. almost two hours later and no call back. i called back since she or no one reached out and she placed me on hold again. after reading the reviews and having this experience ill simply choose another office to be seen because this put a bad taste in my mouth. i was a receptionist at the last practice i worked at and i would never treat patients like this. lack of communication, urgency, & care. train your staff.

This place has 0 stars with customer service. They talk behind your back right in front of people…read moreand are very unprofessional. The availability they have is not very accommodating for people who work and have school. They only have the orthodontist come on Wednesdays. They are never on time even if you have an appointment. My daughters appointment was at 4pm and she didn't get to it until 4:45

Dr Lee is magical. I was traumatized as a child by a horrible dentist. For my entire life I've had…read moreextreme anxiety when it comes to the dentist. However, Dr Lee has forever changed this. She is so kind and gentle. I never feel the needle or any pain. I will only go to Dr. Lee in the future for all my dental need.

I have very mixed opinions when it comes to this dental office, and that's after experiencing…read morewestern dental. So yes there sometimes a 30 minutes wait even if my appointment is at 4:45- I won't be called until 5:15. The dentists are nice and knowledgeable, and I do feel cared for, but it seems to stop with them and doesn't transfer to the front receptionist team. I have had a handful of different services done with this office, and each time they've needed to submit a predetermination, when I call to check on said predetermination- come to find out they haven't submitted it. Some services I have requested, the front receptionist with glasses will just quote me prices without considering my insurance coverage... I understand there's cash paying patients, but in the entirety that I've been coming to this office- I've never requested service without my insurance. The mannerisms of the front receptionist team is off putting, and making me consider finding another office.

Been coming here for years and always greeted with a smile…read more I bring all my teens here and they always have positive feedback and don't mind coming back. As a parent this is reassuring! Doctor is quick,precise and professional. Thank you to all the staff:)

Staff was extremely friendly and welcoming! Very…read moreappreciative and easy to work with! I would recommend to anyone!

This was my sister's first visit here. It was an emergency. She had a severe toothache. Dr…read more Alvarez called in a prescription for antibiotics two days before. It turns out my poor sister had an infection and a dead tooth. She required a root canal and a crown. Dr. Alvarez was kind and accommodating to take care of my sister in short notice. I began coming to Dr. Alvarez for my regular dental work last year. His staff is polite and friendly. The fish tank is clean and entertaining. It kept me occupied during my sister's dental appointment. I recommend coming here.

Been going to him for a lot of years, and never had a bad experience. He and his staff get to know…read moreyou on a personal and patient level, and are very friendly.

Dr.Fargo and his staff were extremely nice. I called in for an extraction and was seen same day…read more The procedure didn't take too long. I would definitely recommend.

I was a patient at this practice for approximately 2.5 years, and for a long time my experience…read morehere was very positive. The office was well-run, appointments were on time, and communication felt clear and professional. Over time, after changes to the front desk staff, my experience began to shift. Wait times became consistently longer, and the overall organization of appointments felt less reliable. During one visit, a hygienist mentioned that certain areas of my enamel were weaker and adjusted her polishing approach accordingly. At a later appointment, during a cleaning performed by the owner, I was told that one of my teeth had chipped and was offered a repair "if I wanted to." There was no explanation of how this related to prior notes about enamel weakness, and I was left unclear as to whether this information was being tracked or consistently communicated between providers. The final issue that led me to leave the practice occurred when I arrived for an appointment, signed in, and waited for over an hour without being seen. At one point, it became apparent that I had been overlooked. When this was brought to the staff's attention, I was told that I "should have said something," and it was also suggested that where I chose to sit in the waiting room led staff to assume I was with another family who had arrived earlier. This was confusing to me, as I had signed in upon arrival and was present in the waiting area the entire time. At that point, I no longer felt confident in the office's internal processes or communication. I have since moved on to a different dental practice, where all my concerns were clearly explained and addressed. I'm beyond grateful I was able to find a new practice. I'm sharing this review not to criticize individuals, but to encourage patients to be mindful and proactive, particularly around appointment flow and communication. This office was excellent when I first began coming here, but my experience declined over time due to organizational and communication issues.