I have had many vehicles towed in the past and never had a problem with any service guy that came out to help me. The other night I need a tow and.Ricci's came and it was obvious the vehicle need to be towed, but it was 10:55pm and the driver would not tow it because he said he was off at 11 PM. This company claims they are a 24 seven towing service and they would not tow it. I argued with the driver. He was so pissed that he jumped out of the truck and chest bumped three times. I would highly recommend another towing service. read more

Today Ricci's Towing helped us tremendously! Felix is an absolute wonderful person. He is personable, professional and so very kind. we rate this company and Felix a 10! Warm regards Jules and Terry read more

I was so miserable when my car battery died, but then I called AAA. Mark showed up twenty minutes after my initial call. He got right to work and helped me by replacing my battery on the spot. I was so relieved I could then continue on with my day. Thank you Mark! You did a good job representing" AAA " and "Ricci and sons' towing. " I am glad that you were able to help me so quickly! read more

The service was prompt. However, the driver did not return my drivers license. Now need to go to the DMV to replace my license. Called Riccii's the driver denies taking my license for identification. Honestly is the best policy. Do not see this with the driver , unfortunately. read more

Initiated a battery check via the AAA app. Said it would take about 1.5 hrs, but Ricci's arrived in about 20 minutes. The tech was great, started my car and we were done in 5 minutes. I asked if he needed a signature, and he just stuck out his hand to shake mine and said "Nope, just this." Absolutely great service! read more

Me and 2 others Watched the driver scratch my brand new paint job s2000 front lower spoiler. Before he scratched my front lower spoiler I was telling him to stop and he just kept on going and says to me I have pictures. My paint job cost me 10k you think I'm worried about a 100 dollar tow? He called me a liar thinking I wanted a free tow? I just had the car painted for a few days I don't need anything from your company other than a tow. I called them specifically for a car that's low. Never again terrible service, owner can't take responsibility for it rather tell other people that I'm a liar. Ok bud read more

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On Tuesday, June 10, 2025, my husband was in a motorcycle accident and either the State police or Macedon police called Ricci's for towing. According to the bill I received, someone named Rach picked up the bike. There were no problems with wheels or tires, yet the bike was dragged from someone's front yard up on the truck on its side doing more damage than what was done in the accident. The bike was taken to the impound lot on route 31F. My daughter and son-in-law stopped a few hours after the accident to pick up the bike, they were told that they couldn't have it because the paperwork was locked in the building and they would have to come back the next morning. Ricci's had the bike for approximately 18 hours, but they charged us for 2 days of storage. To make things even worse, the driver also left the bike on its side at the impound lot, causing the oil and gas to leak out. Doing this removed a large amount of paint from the gas tank, right down to the bare metal. Now the gas tank has to be either replaced or repainted. As I said, the wheels and tires were alright, and the kickstand was fine so there was no reason to drag the bike out on its side or leave it that way. If it were possible to give them less than one star, I would. read more

Yesterday afternoon I discovered that my car, which was scheduled for repairs at a dealership, would not start. AAA sent a Ricci tow vehicle. He arrived quickly, diagnosed the problem as the battery, and called AAA for a batter truck - also a Ricci truck. Before leaving he confirmed that the battery service was on its way. Both individuals arrived promptly, were friendly, efficient, explained my cars problems clearly, and confirmed that l was clear on the next step before leaving. Impressive service! An impressive business! read more

Quick service, helpful suggestion in delivering a car to a new owner and working with a battery that needed a jump . Thanks read more

Ricci's Towing Service - My old friend being delivered to a new owner - Towing Near Me

Initially called to tow a truck in December, however, they hooked it up wrong and the truck slid into a telephone pole, on State Route 5&20 at the Canandigua bypass. Shady people took advantage of an older woman. Inspection was illegal- our current mechanic won't let us drive it off their lot because it's unsafe. Recommend different, competent towing services, at least in the Canandaigua area. read more

Yesterday I got a flat tire on I490. I called AAA, Ricci & Sons arrived, and within 25 minutes I was back on the road. Prompt, fantastic service and solid advice from a very nice employee. Thanks! read more

I needed a tow when my car died in my driveway and the driver, Ken, showed up well before the hour estimated. He also jump started my car as it had been sitting in single digit winter weather for about 10 days. Very fast and professional and dropped it off at the dealer right away. read more

Ricci's responded to a call for my keys being locked in the car, as part of their contract with roadside assistance. The guy used the wrong tool to get the door open, and got it stuck down inside the door frame. He told me to have my mechanic remove it, and assured me that Ricci's would reimburse me. When I called the office to ask about reimbursement, a gravelly-voiced guy answered and laughed, saying, "no f'***ing way." Not a good advertisement for your company, read more

Why is your truck flying thru penfield in rush hour at 65 and 70mph in a 35 and running multiple red lights "really really ran one of them" and still on the road? I'm sorry but if you're a tow and roadside service company but yet putting other drivers at risk isn't that counterproductive or at least hypocritical to your business model? I've never seen someone drive a Chevy Colorado like a Chevy c camaro in a street race until today. I'll never use you. Time of incident 10/22/20 at 410pm eastbound 441. If that was my employee I'd put them on notice. There's no excuse for it. read more

Ricci's Towing Service - Towing Near Me

These guys came out right away to tow my van to the repair shop. My van is full size. The driver of the tow truck backed my van through the parking lot and right into the bay. What a show off ! Both vehicles were a long wheel base and he backed it in a very tight spot with no problem at all. Very skilled driver. Appreciate the quick professional service !!! read more

I screwed up and was mowing a little too close to hill on my tractor and nearly flipped it. Due to the incline, I couldn't get it out on my own. I called towing services in the area. 2 didn't answer, 1 said they were to busy to help me, and Ricci's was here in about 30 minutes. Patrick recovered my Kubota with no major damage. This was tricky as it was nearly pinned against a phone pole too. He was efficient, conscientious, professional and had a great sense of humor. Thanks, Patrick! read more

Ricci's Towing Service - Towing Near Me

In a total screw up via phone service that made me wait over two hours, Ricci righted the incident in 15 minutes flat with an explanation, a fix, a few suggestions, a Happy Thanksgiving and a handshake. Too few today take the time to righten a nightmare where you want to recommend them. Ricci is on my high priority for an auto fix and will come highly recommended. read more

Let's face it, towing is not a happy business under any circumstances. That said, I have had to use Ricci's several times recently. They did what they said they would do, when they said they would do it, and they did it right. All for a reasonable price. Remember, it's NOT their fault your car died. But they are there to help pick up the pieces, and they are reliable, and reasonable. What more can you hope for? read more

Ricci's quickly came to the rescue when we called AAA. They were awesome and went the "extra mile." The wheel almost came off of the car, so they towed my husband to their shop at night, dropped him off at our house (free of charge), and fixed the car the next day. Excellent service!! read more

Twice I have had a flat tire whilst also having a flat spare. Twice the Ricci's AAA assistance has perfectly fixed me up. Both times he arrived in a very timely manner, was courteous and quick with the service. He made the best of a bad situation. Thanks! read more

I broke down on the side of the road and called Ricci and Son's. I never dealt with a tow company before and heard horror stories from people I knew who had needed to get a tow. I was VERY pleasantly surprised that this tow company was so easy to work with. They told me that someone would be there in 25 minutes, and they were there right on time! The man who came was very friendly and the whole process was quick, easy, and professional. He was also wearing a mask (COVID-19) during our interactions, so another plus for professionalism! I was also shocked at how affordable the cost was--only $85 (plus tax) to get my car towed from Victor to East Rochester. Overall, I had a very good experience and would definitely recommend them! read more

Ricci's towed my car after an accident last week. The Sheriff called for the tow so I didn't really have a choice who was used. Upon arrival, the gentleman asked for my car key which he immediately put into his mouth while he used his hands to grab various items such as his pants, a pen, etc. You can imagine my initial horror; that my car key is now inside the mouth of a man I don't know, but especially because I'm 8 months pregnant and hygiene affects both my health and my babies health. After I pushed aside my initial disgust, I then thought to myself, 'That key is totally going to get lost'. No tag was placed on the key, no receipt was given to me identifying my car key.... I was given a business card and watched him throw my key inside my vehicle from the driver side door. Fast Forward to several days later when my car needs to go to a collision shop, where my key INDEED WAS LOST. The third party company that came to retrieve my vehicle from Ricci's was only given a receipt and no key... when they showed up later that day to inquire where my key was, so that ultimately my car could be opened, the owner's son confessed he didn't know where the key was and they would 'need to look for it'. Because my key was never tagged or identified internally, and because the employees/ownership have a serious lack of judgment and care for quality service, I had to make separate trips to give my spare key. I also had to arrange to get a new key made and paid for, for which Ricci's never offered to compensate me for. All while 8 months pregnant. The local Sheriffs office has a contract with them, and when I complained to them directly about my experience they acknowledged the consistent poor service and stated they didn't have a choice in the matter. FOOD FOR THOUGHT. read more

Great family company !! The driver got to me very quick and was so helpful! I would recommend this company to anyone! Will be using them for all my towing needs read more

There is nothing fun about knowing you are going to need a tow; you call AAA and wait 3 hours, tow truck shows up and is missing something needed, its expensive. But my experience with Riccis was by far some of the best I have ever seen. I had to do some work on a back lot of our farm, 400 yards off the pavement, over a hill and through the woods, 1/4 mile from grandmothers house we went. i was buried up to my sub frame without a winch long enough to pull from solid ground. I didn't need a tow, i needed a recovery. i called these guys up just to see how it all works, and called them back to schedule a time to get them out the following day to not screw up their evening as it was already 10 at night when i gave up on my own efforts. They were there by 1130 that night with 4 trucks, and the full crew. 20 minutes later i was driving my truck back home at an incredibly reasonable rate....there is a reason these guys are the #1 recovery service i the area read more

Very fast and friendly AAA service! Would definitely recommend. Made me feel 10x better in a not so good situation!

They gave me a price to tow me car, then charged my credit card 3 times that amount without my consent.

Apartment complex uses this service for unauthorized parking. Came home twice to somebody in my space. Would need to park extremely far away just to get home. Called ricci's and was hung up on 6 times. If you're not 24/7 don't advertise that way. I feel extremely offended and will be recommending my complex drop this company as they can't deliver read more

My car was stuck on my Street in Penfield. Called around 7:10 a.m. and told it would be an hour. NEVER SHOWED AND NEVER CALLED!!!!! I finally called Them around 2:30 to cancel. read more

I got a flat tire, called AAA and Ricci's was here in about 20 minutes or less. Don walked me through how the spare tire system in my car works and then changed the tire quickly, efficiently and expertly. He also gave me some information about how the wear and tear on my tires works with my particular car. He was very personable and friendly. Thanks so much! read more