This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

Just had an appointment here a couple weeks ago on 5/22/26. The staff at this location has, in my…read moreexperience, been VERY cheerful, welcoming and attentive every time I've gone in. Dr. Papie has always answered any questions I've had thoroughly. I've gotten contacts and glasses from this location and have received all on time. The staff also makes sure I have any rebate information when applicable. All in all a great experience every time!

My contact supply was barren so I reached out to MyEyeDr to make a same-day appointment. My usual…read morepeople at Mosaic were completely booked up so I decided to see Dr. Papie at the Vienna location. Dr. Papie was extremely thorough, kind, and knowledgable. He had great bedside manner and took some extra time to explain why he was performing certain tests or asking me certain questions. The front desk was extremely kind and efficient and I was in-and-out with a year's supply order of contacts in the mail and a few extra packages to get me through the next few days. Parking was easy and it was not too busy which means I'll probably make my next yearly appointment here as well. Highly recommend.

I've been using Optometrist offices next to Lens Crafters for many years. This practice is located…read morein Tysons Corner ( McLean, VA). I've patronized this office twice. I think this office is my favorite. I never have to wait. The front desk staff are organized, courteous, and professional. I was greeted by a receptionist and the assistant. They assistant performs a few eye tests before doctor comes in. She explained the testing process. One small complaint, I had to ask her if I was getting the a "glaucoma test". She said yes. Perhaps glaucoma tests are included as part of regular exam unlike in the past (at different doctor offices) I opted for the extra test. I was in and out within 15 or 20 min. The LensCrafters staff was waiting for me and escorted me next door to their store. This was great because some locations are so busy it takes a while to get someone to help you. Overall- a relaxing and seamless experience! I'd recommend this practice.

I went to this business on May 11 to get an updated prescription for glasses. The doctor…read moresupposedly found some scarring on my cornea -- nobody had ever said anything avout scarring before, and nothing has happened in many years to cause scarring. However, the doctor refused to provide an updated prescription. instead, she referred me to another eye doctor that has been playing its own games with me. Best case scenario, it's very unlikely that I'll have glasses with a current prescription until at least September. Four months to get new glasses is entirely unacceptable.

This place is the most disorganized unaware place I have ever tried to give my business to. First,…read morethey did not know how to look up my insurance and said I had to pay for the service covered by my plan. Then, once they figured that out they told me I need a referral from my PCM for an eye exam which is not a thing. They are absolutely clueless here. 100% would not recommend!!

They do not care if you are in an emergency (painful) situation)…read more I have been to Metro Eyes twice in the past 3 months. My first appointment was to get an eye check up and order glasses. The second was to check the pressure in my eyes. The Doctor at this Metro Eyes is very nice and educated. HOWEVER ---- I just called this morning, January 25, 2025, at 9 am. I woke up with some type of infection on my eyelid, most likely a stye. I called to make an urgent appointment. I was told by the front desk attendant that I would have to wait 24 hours to come in so my insurance could be cleared. I stated that I'm in pain and that I was confused because my last appointment was less than two weeks ago (where my insurance was accepted). He then told me that I could come in today, pay $200, then later, after my insurance cleared, I would be reimbursed. Metro Eyes of Vienna has lost me as a patient.

I have had chronic eye problems since I was a child, so have seen a number of ophthalmologists…read more Dr. Mitchell is the best of all of them and he has been exceptional in my opinion. If not for the care of Dr. Mitchell and his staff, I probably would not be able to see well enough to work any more. As a long term patient, I have been seen by most of the technicians and both Dr. Mitchell and Dr. Morin. My visits have been both routine checkups and emergency visits when I have had problems that needed immediate care. Without fail, they have identified what needed to be done and delivered a treatment plan that worked. At one point, Dr. Mitchell referred me to a specialist for a rare condition with serious health implications. I liked that he knew his limitations and was comfortable sending me to a subject level expert. When I researched the person I was referred to, I was pleased to learn that I was being sent to one of the best in the country! I have always been treated kindly and with respect. The doctors and staff listen to what I say and give thoughtful responses. They are really the best!!!

I wish there were an option to give 6 stars. Or 7. Dr. Mitchell is awesome…read more So 4.5 years ago I had him do my ICLs, which were fantastic because, as someone with vision in the -10 to -11 range in each eye, in addition to dry eyes, I was not a LASIK candidate. Those ICLs made it so that I didn't have to wear glasses anymore, and could see just like everyone else. Hooray! But then about 2 years ago, I had a corneal lesion (don't ask, you NEVER want to have one of those-- SO horribly painful) and that (likely) set off a downhill slide into ... CATARACTS. Yes, a 38 year old developing foggy vision, especially in the left eye, where I'd had the corneal problem. By the time I was 40 (earlier this year), my left eye was completely fogged and useless and my right eye was halfway fogged up. It was like looking through an opaque fogged up shower door all day long. I couldn't see squat. 40 year olds aren't supposed to have cataracts! Grandma and grandpa are! Well, in swoops the gallant Dr. Mitchell to save the day, yet again. During surgery, he pulled out the ICLs and the fogged up natural lenses and gave me crystal clear new lenses and now I'm seeing better (mid-range and distance) than I ever have. EVER. Even with the ICLs. (The reason for that is it's always better vision the fewer lenses there are - so natural + ICL is going to be worse than just natural.) Because I had an astigmatism to fix and they don't make toric multi-focals (and the Dr. says he thinks they wouldn't be that good anyhow because it's trying to do too much), I will always need (pharmacy-bought) reading glasses for the two feet or so in front of me, but sheesh! I can see again! I can read street signs! I can see leaves on the trees instead of just a blob of hazy color! I. Am. Thrilled. Marry me, Dr. Mitchell? :-)

I am writing this review with 2 days post op and with my new 20/15 vision! I had been looking to…read moreget LASIK for the past year and decided that this would the perfect time due to being able to work from home. A few things attracted me to EDOW: the convenient location (in Tyson's), the latest LASIK technology, the experienced doctors, transparent website with all the forms, risks, videos, etc. and it not being a massive chain. There was also a $1000 off promotion for PRK and Custom LASIK when I scheduled. I like that each LASIK procedure included a customized eye mapping to prevent some of the negative side effects (halos, glare, etc.) which I learned is not standard for all practices. The whole process was seamless from the initial free consultation that I was able to schedule for the following day to the post operative appointments. The initial consultation included a standard eye exam, cornea mapping, vision evaluation and eye health exam. Jon was extremely helpful in answering questions and explaining each step. My eyes were healthy and my corneas were thick enough so I was approved! I was able to schedule the pre-op, LASIK surgery and post-op immediately after the appointment. For the next two weeks, the tech instructed me to wear my glasses to allow my eyes to return to its natural shape. All the appointments are confirmed online which is very easy. The pre-op only took about 45 minutes. This is when my eyes were dilated, mapped, and the "true" prescription was assessed for the surgery. They also ordered my prescriptions through Friendly's Pharmacy for delivery to my home. The antibiotic and corticosteroid drops were delivered the following day. All very easy! The actual surgery day was about 2 weeks later at 2pm on a Thursday. I was in and out within 35 minutes! In the first room, Jon administered a bunch of drops (numbing, antibiotics, others) and also gave me a Valium. They also gave me glasses, eye shields, post care instructions and some lubricating drops for home. A few minutes later I walked to the LASIK suite where I laid down for the procedure. Dr. Kang explained each step and the expected feelings and sounds so I was completely at ease. I never felt any pain whatsoever. The first machine applied some pressure my eyes one at a time, my vision went temporarily blurry and then I was moved to the next machine to reshape the cornea. I focused on the green light and noticed the slight burning smell. But felt I absolutely no pain or discomfort at this point. The whole procedure lasted maybe 5-7 minutes. I then went a another room where Dr. Kang evaluated my eyes. I was then sent on my way! My vision was already was about the same as when I wore glasses just sensitive to light and a bit hazy. The first 2 hours were probably the most uncomfortable since my eyes felt heavy from the drops and I felt a bit dizzy. I napped with my face mask and new eye shield since my eyes just felt sensitive and tired. Two hours later I felt like a completely different person. I did wear sunglasses inside to avid glare and diligently began my eye drop regime. I was able to watch TV and that night without an issue. The following day was magical as I woke up with better vision than I had with contacts. I had very little dryness and none of the halos/glare/redness people talk about. That morning, I drove myself to for the post op where the optometrist said I had 20/15 and with almost no inflammation or discomfort. I even ran that afternoon. I would HIGHLY recommend this practice if considering LASIK. Everyone was extremely professional, knowledgeable and skilled. I attribute my speedy recovery and excellent results to them. Just remember those drops!!

On May 11, I saw my regular eye doctor to get an updated prescription for my glasses. Instead of…read moreupdating my prescription, she referred me to Eye Doctors of Washington because of supposed scarring on my eyes. The earliest appointment I could get was on June 23, almost a month and a half away. To make it worse, although I live in Tysons Corner, I could only get an appointment in their inconvenient (to me) Chevy Chase office instead of their Tysons office. At the appointment, instead of updating my prescription, the doctor prescribed medications for supposed problems that have never been diagnosed before. I now have to go back to that inconvenient office on August 31, which means I'm stuck with my outdated prescription until at least sometime in September -- unless they come up with another excuse to delay things even further. From first doctor appointment, it is going to take at least four months to get glasses with a current prescription. That kind of delay is entirely una.

Dr. Snively is the best. My vision was blury/foggy and another optometrist said that it was not…read morefixable. He just attributed it to old age. I definitely need another opinion and Dr. Snively's told me I had cataracts and introduced me to a great ophthalmologist and now I can see great. I've moved away from Vienna but always have fond thoughts and great appreciation for Dr. Snively.

Hmmm... I will post…read moremy comments after I receive my replacement poly lenses. Vienna Eye Center is the same location.

I am updating my previous review. The optical shop fixed my glasses. They seem to be good. I am…read morestill giving three stars because of the long wait.

Buyer Beware! Got an…read moreeye dr exam June 4th. Prescription had changed slightly, so looked at new glasses and frames. Based on insurance coverage, was quoted $303.00 out of pocket price but was also told that my insurance coverage (which covered $361.00 of the purchase price) would not kick in until early August (12 months after my last eye glasses purchase). No problem I told the salesperson, I'll wait until mid August before buying. That's OK, the salesperson said, we can get you the $303.00 out of pocket price even if you make the purchase now. After a couple of weeks delay to comparison shop, I decided that if I could get the $303 price, I would buy the glasses. While they were not a necessity, buying the glasses before mid August would ensure that they arrived in the summer, making it a lot easier for me to pick them up/deal with any potential adjustment issues before I was unable to get to the store for multiple weeks beginning in early September. Returned to the store, double checked/confirmed that the $303 out of pocket price would be all that I would pay for the glasses despite buying them early, and made the purchase Glasses arrived in early July. Everything was fine until mid to late August (conveniently after the 30 day glasses return period) when I got $361.00 bill . Called MyEyeDr's billing department to complain and was told to talk to the Dunn Loring store directly. Made my first visit to the store in early September. Talked to one of the employees about the bill; he told me me he didn't understand why I had been billed either and said he would talk to MyEyeDr's billing department. After not hearing back from the Dunn Loring store for ~6 weeks (and getting a second billing notice from MyEyeDr), I went back to the Dunn Loring store. We're still waiting to hear from the billing department, I was told, but once we do, we will get back to you immediately. After another ~4 weeks (and a third billing notice from MyEyeDr), I called MyEyeDr's billing department to ask what the holdup was responding to the Dunn Loring store's query. No holdup, they said. The Dunn Loring store had talked to them and told them that despite telling me that my insurance coverage would not be usable for this purchase, I had vehemently insisted that I wanted to purchase my glasses as soon as possible at the full, pre-insurance price ($664). Furthermore, since the bill was nearing 3 months overdue, they would be turning it over to a collection agency for non-payment shortly. When I told them that what they had been told was a bunch of BS and that I would like a little more time to confront the store about their fabricated story, my request was denied. I will never be doing business with MyEyeDr again and I HIGHLY recommend that you don't either. However, if you decide to do so, it is imperative that you get EVERYTHING IN WRITING AND SIGNED by one of their employees, since if what you are told is not what occurs, you can be assured that everything will be done to not honor what you were promised.

They made a "mistake" with one eye (leaving fragment of old lens behind), which became inflamed and…read moreresulted in substantial loss of vision...then tried to charge me to correct their error! Also, their billing process feels like a very sophisticated "three-card monte" game, with numbers appearing and changing...and always increasing beyond the initial quote. I feel like I'll need to hire a forensic accountant to reconcile what they're trying to charge versus what they said the procedures would cost.

Not recommended. The wait times are outrageous. I put up with them in the past, however, the last…read morestraw came yesterday. I had a 3pm appointment but they called and said due to a cancellation, I could move my appointment up to 2:30pm. I accepted and arrived at there around 2:20pm. I then sat in the waiting room for over an hour! They actually asked me to come early and then made me wait over an hour. Nobody came over to me to apologize for the wait or even warn me there would be one. I told the person at the desk that I was leaving and not coming back. I also told them I wanted a refund of my copay. They better not attempt to charge me for the cancelled appointment.

This is the second time I have bought a pair of glasses from Warby Parker. I enjoy being able to…read moreselect a frame from a variety of different frames and have someone to help. They are relatively inexpensive as well for their products compared to other places I have shopped in the past (ex. Lenscrafters). Once you find a pair that you like and you're able to provide your prescription, your glasses will be shipped to your house within 7-10 business days. I've always gotten mine before the 10 days are up!

Walked in, prescription in hand, ready to buy glasses and no one greeted or offered to help us…read more Strange, but kept on looking for the right glasses. Two people of a certain race walk in and were immediately approached, greeted and helped. We were in the store for 10 minutes at that point. Took my bf's money to MyEyeDr down the block thank you.