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    Richard Smith General Contractor

    3.8 (17 reviews)

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    Uneven install of baseboards
    Emily K.

    My name is Emily and Richard Smith was recommended to me by Lumber Liquidators via the Home Service Store installer network. This is to inform the general public that you should NOT hire Richard Smith given the documentation below. Pre Install: I was referred to Richard of 'Richard Smith General Contractor' (RSGC on Yelp) by Lumber Liquidators through the Home Service Store. He didn't show up for our first appointment which I took time off work for. When I called 15 minutes after he was supposed to show up, he said there was a miscommunication, was apologetic, and asked to reschedule for another day which I was willing to. He offered me a discount off his original estimate for a total of $4k (which still seemed liked a lot for only 900 SF) but I decided to go with him since Lumber Liquidators and the Home Service Store recommended him. I should have looked on Yelp before agreeing to work with him. It would have saved me a lot of frustration and money. Another contractor who I have worked with and who does great work had offered to do the job for $2,500 but I had already said yes to Richard, thought he would do a good job since he specializes in hardwood installs, and I had already paid a small $400 deposit, and didn't want to go back on my agreement with him. I wish I would have never worked with him given the experience that I have documented below. During Install: Richard didn't show up for the first day of the install until 2 or 3pm. He sent 3 guys who work for him but he didn't tell me they were coming instead of him. They started tearing everything out and cutting wood and soon there were plums of dust everywhere. To my disappointment, when I came home, I saw that nothing was covered in plastic. My leather couch, hardwood table, everything in my kitchen, my new light fixtures, and all my clothes were covered in a thin film of demo and wood dust. Stains: When I got home after their second day on the job, they had installed the wood in one of the bedrooms, the kitchen, and a guest room. Every couple of feet there were stains on the floor. It was was spilled soda or a sticky flooring glue material and it took me an hour just to clean the stains from one of the bedrooms. There were even stains under the bed which I wouldn't have noticed if hadn't moved the bed to check. See pictures below. Property Damage and Uneven / Broken Boards: My base boards were in good shape so I wanted to reuse them instead of buying new ones. Richard took them off to put in the new flooring and put them back on. But in the process, he broke many of them and, instead of replacing them or telling me, he just nailed them back to the wall. See pictures below. In addition the broken base boards, he put a big hole in my closet, stained my walls and reinstalled uneven baseboard. He didn't tell me about the hole in the closet, he just put the base board back on covering half the hole. See below. Holes in Floor: There are 10+ holes in the floor. It looks like they were made with the nail gun. Or maybe the holes were already in the wood, but if that's the case, those planks of wood should not have been installed. Below are pictures of pencils sticking out of some of the holes. Uneven Install of Wood: In one of the closets, the wood was installed unevenly and the baseboard was reinstalled anyway which looks really bad. Poor Timing: Richard originally estimated 3 days for the 900 SF job. Once we saw there was a big bump in living room, he estimated an extra day. We started on Friday. He said he would work Friday, Saturday, Sunday and Monday. I texted him Sunday morning asking what time his guys were coming since it was already 9am and no one was here and he said they wouldn't come until Monday. Lack of Professional Skill: When the carpet was pulled up, it was clear there was a big bump in the subfloor. Richard said I should just put wood over the bump. I asked if that would just highlight the big bump and he said yes but do it anyway. He also said I could do carpet instead of wood even though I already bought all the hardwood and even though that wouldn't fix the big bump but just try to cover it up. Richard told me that in order to level the floor, I would have to tear out my front door and pay him $4,000-5,000 to make a customer door that would accommodate leveling the floor. He also said it would take an additional week or two. I called another contractor who I've worked with and he came over the same day, took one look at the floor, and said he would level it in one day by replacing the subfloor (ply wood). Richard told him he wouldn't be able to fix it, especially not in a day, but he did fix it in a day and it only cost $800. No Regard for Security: To get into the house, I told Richard's guys where the lock box was and left them a key so they could lock up when they left. When I checked in midday, my key was hanging from the key hole on the outside lock at the front door. Conclusion: Don't hire him

    In an old apartment, Richard Smith General Contractor did a great job installing new laminate floors.

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    Review Highlights - Richard Smith General Contractor

    “Alexa (owns the family business) is an amazingly professional woman, extremely empathetic, customer service oriented, good listener, responsive and respectful.”

    Mentioned in 3 reviews

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    Xpress Kitchen & Bath

    Xpress Kitchen & Bath

    (92 reviews)

    Xpress Kitchen & Bath did our bathroom remodel, and overall we had a very good experience. Steve,…read morethe sales guy and designer, was fantastic. He was knowledgeable, accommodating, patient, and very helpful throughout the process. Majid, the owner, was also good to work with. These guys really are express. Did everything go perfectly? Of course not. No construction project ever does, and I've done a lot of projects at my home. But they moved quickly, handled the project well, and delivered good value for the money. I would recommend them to others, especially if you want a bathroom remodel done efficiently and at a fair value.

    It has been about a week since our kitchen remodel was completed, on schedule, and I wanted to…read moreexpress my satisfaction with a job well done. It started with our salesman and designer, Steve, who expertly and courteously guided us through the initial planning stages. His pleasant and patient demeanor helped us make big decisions easily. When work began we developed new relationships with another courteous and pleasant fellow, Jose, who became our main contact in the office. He kept the communications alive and always responded promptly to my questions. Then Majid, the boss, and his crew of skilled workers came in and began demo and rebuilding. Special kudos to Vicente, a very talented and skilled craftsman who put together all the cabinets, installed the new flooring, completed the plumbing, and did just about anything else that needed to be done. Alex was a prime helper who also did a great job with touch up work and plastering. Vicente was at our house every day for six weeks, sometimes working alone and other times working with as many as five or six crew members. All in all, we had a great experience with Xpress, and are very happy we engaged their services. We highly recommend them! Thank you Majid and company for your responsiveness and professionalism!!

    Wise Builders - Kitchen remodel

    Wise Builders

    (283 reviews)

    Paragon-O'Toole, North San Jose

    We chose Wise Builders because they handle everything, and it was absolutely the right decision…read more Our program manager, Aaron, and his assistant, Alex, were outstanding. They are honest, forthcoming, and patient, and their communication was fantastic throughout the entire project as they worked diligently to keep everything on track. Of course, with a full home remodel there are always unforeseen problems. When we hit a major delay due to the HVAC subcontractor, Aaron and Alex worked incredibly hard to resolve the issues and advocate for us. Even though those HVAC problems cost us about six weeks, the overall project still came in right on schedule. Our kitchen designer, Michele, was fantastic and brought our vision to life perfectly, and the bathrooms were designed beautifully as well. The crew--Angel, Asher, Enrique, and Donato--were professional, hard-working, and a pleasure to have in our home. We are thrilled with the results and highly recommend Wise Builders for their full-service approach and excellent problem-solving.

    Our experience with Wise Builders was excellent - with the Project Manager providing us with daily…read moreupdates, concise communication and many onsite visits - with a sense of humor and keeping the remodel of our bathroom on schedule. A thank you to the very special craftsmen who were also top drawer with their abilities and talents from the beginning to the end of our project - efficient and effective in gutting the old bathroom, installing of the barn sliding glass door, tub, vanity, countertop, toilet, tile, window, ceiling heating fan, plumbing and electrical - with attention to detail. This transformation to our main bathroom is absolutely stunning. Thank you to everyone at Wise Builders! Luv ya!

    Masterful Construction - Whole Home Renovation Project _ Kitchen

    Masterful Construction

    (43 reviews)

    I worked with Jonathan at Masterful Construction for my primary bathroom remodel. He was prompt in…read morehis communication and led the project well. From demolition to final inspection it took just over two weeks, which exceeded my expectations. The subcontractors they used were professional, clean, and speedy. They left the place looking good. I wouldn't hesitate to use Masterful Construction again, but I probably would work harder to make sure I have chemistry with the designer, who I never gelled with. My understanding is she isn't working with them any longer anyway. That said, the bathroom looks great in the end. Masterful Construction aren't the budget option to remodel, but the process was painless and quick, and at the end of the day, that's exactly what I need.

    After starting our project with another company, we realized that once demolition began, progress…read moreslowed down significantly. Since we were short on time, we decided to find a new contractor to complete our new house. Masterful jumped in and started construction even before all the design details were finalized because we couldn't afford to waste any time. Atar , the designer, stayed in daily communication with us to finalize the design while the crew, managed by Nur, began work on the rough electrical and plumbing. We genuinely felt like the whole company was focused on us, even though we know they were helping other clients at the same time. We only wish we had met Masterful sooner. Thanks to all their hard work, we got exactly what we wanted and are truly grateful.

    Construction & More - Kitchen, countertop

    Construction & More

    (150 reviews)

    We originally found Construction & More through Yelp and reached out about two years ago for an…read moreestimate to update our master bathroom. They provided a very fair quote, but we ended up having to put the project on hold. When we were finally ready to revisit it, they were willing to honor the original estimate, which we really appreciated. This is our first home and the first major renovation project we've undertaken, so we were a little apprehensive going into the process. We ultimately decided to expand the project into a full remodel, and even with the additional scope, the updated price remained very reasonable and close to what we had originally expected to spend. Once the project started, everything moved quickly and smoothly through each phase. Communication was timely and responsive, which helped keep the project moving efficiently from start to finish. Tony, the foreman, and his team were extremely detail-oriented and did exceptional work. The craftsmanship really shows in the finished bathroom. Everything looks carefully installed and precise, and the tile work in particular is incredibly clean. We're extremely happy with how the bathroom turned out and with the overall experience, especially for our first major home project. We would use them again for future projects and highly recommend them.

    After reaching out to several bathroom remodelers on Yelp, we decided to go with Constructions and…read moreMore. Their quote was detailed and competitive, closely matching the other estimates we received. Avi, the project manager, thoroughly explained each step of the remodeling process, which gave us confidence moving forward. We stayed in regular contact via WhatsApp, making it easy to ask questions and share updates. Their designer, (Elinor), provided valuable recommendations, assisted with shopping, and created a 3D design that helped us visualize the final outcome. Impressively, the finished bathroom closely matched the design, which was a major factor in our decision to choose Constructions and More. Joseph, the foreman, and his team were professional, respectful, and kept our home clean throughout the project. They did an excellent job handling everything from electrical and plumbing work to tiling and fixture installation. They also managed all the necessary permit inspections with the city. Added finished photo with the 3D Render. We are extremely pleased with the final results of our bathroom remodel and would definitely hire them again.

    Patkowski Construction - Kitchen remodeling, San Jose, CA.

    Patkowski Construction

    (124 reviews)

    We recently hired this contractor for a complete bathroom and kitchen remodel, and the experience…read moreexceeded our expectations from start to finish. The quality of workmanship was exceptional, with great attention to every detail. Every aspect of the project was completed with precision and care, and the final results are beautiful. What truly set them apart was their outstanding communication throughout the entire process. They kept us informed at every stage, responded promptly to questions, and were always transparent about timelines and progress. They were professional, respectful, and highly organized. Most importantly, they honored the agreed-upon schedule and completed the work on time without compromising quality. If you are looking for a reliable, detail-oriented contractor who takes pride in their work and values customer satisfaction, I highly recommend them. We couldn't be happier with our new kitchen and bathroom.

    We hired Wojtek to renovate two of our bathrooms, and we are beyond thrilled with the outcome. From…read morestart to finish, the entire process was handled with professionalism, making it a completely stress-free experience for our family. Wojtek was fantastic at managing entire project and coordinated all crews flawlessly so we didn't have to worry about a thing. All work was completed in a timely manner and when done everything was left clean. Wojtek was honest and upfront with estimates from the very beginning and there were no surprises. While it might have been slightly pricier than other quotes we received, the quality of the work and piece of mind were defenetely worth it. We would highly recommend him and his crews to anyone looking for a high-quality, reliable and professional general contractor. We will defenetely reach out to Wojtek with our future remodels!

    Level Up Home Builders - Level Up Home Builders excels in design and build services, combining creative design with expert construction for project management.

    Level Up Home Builders

    (77 reviews)

    Eli and the LevelUp team completely transformed our 1970s home. They handled a massive structural…read moreoverhaul for us, which included building a brand-new master suite, modifying the existing master bedroom, and fully remodeling both our kitchen and an existing bathroom. Going into this, we were absolutely terrified--especially after hearing so many horror stories about year-long delays on major renovations. Because we had to live in an Airbnb with our two small children during construction, timing was everything. Choosing Eli and his team was the best decision we could have made. They completed this massive project in just four months, beating their initial six-month estimate. More importantly, they turned what could have been an incredibly stressful ordeal into a smooth, streamlined process. Eli walked us through each and every step with detailed weekly updates, keeping us entirely in the loop. We were actually out of town for two of those months, but because of his proactive communication, his team made lightning-fast progress while we were away. We are thrilled with the final result. The craftsmanship is excellent, and Eli personally ensured that everything--from the foundation up--was executed to the highest standard.

    We were searching for a contractor to continue along our home renovation journey with an extension…read moreproject. From start to finish the interactions had been very professional, respectful and timely. What sets this company apart was that they knew what they were doing, very experienced and had made the best use of our time in the two in person meetings that we had by answering all the questions we had and giving us exactly what my husband and I needed. We started out thinking we wanted an ADU extension but Nir gave us an honest take on what would work with our home and we were impressed. Out of several handful of people we met we would have gone with Level up if we decided to start the project and hope they pick up our call when we are ready again in a few years. Thank you Nir, Ruth and the rest of the team.

    United Pro Handyman Services - Shimming the unit

    United Pro Handyman Services

    (71 reviews)

    Denny did a great job replacing wood rot underneath my home office window. He gave me an estimate…read morejust by looking at a photo of the rot. He was at my house the next day spent most of the day replacing and perfecting the wood so it matched the surrounding frame - really cared about doing a good job. And the cost was reasonable. As far as United Pro Handyman Service, pleasantly surprised that they got back to me the very day I called them about my job. I can't say that about other handyman services on Yelp. I will definitely be using their service again and will recommend them to others.

    Long overdue review! We hired United Pro Handyman (led by Ilya) in January 2024 for a remodel,…read moreincluding relocating an entry door, adding a partition wall, closing off a fireplace, removing built-ins, interior painting, and exterior stucco work. Unfortunately, our experience was extremely disappointing. The main issue arose with the exterior stucco work, which began cracking within days. Ilya sent his guy to fix the problem and his guy just applied another layer of stucco to cover the cracks! After one week, the cracks became evident and had worsened. My husband and I have decided to go with a different contractor to fix this issue. I had informed ILya about this and he initially agreed to reimburse us for a stucco patch. During this time, we decided to legalize the remodel. From the city inspection, we found out that the problem wasn't just superficial--underneath the stucco, we discovered improper waterproofing, incorrect lathing, and screws that did not comply with California code. This oversight could have led to much larger structural issues in the future. When I explained that this was not simply a patch job but required a complete redo of waterproofing, lathing, and screw replacements, Ilya became unresponsive. Alex, the manager, visited our site multiple times during the project in January and even guaranteed a one-year warranty, promising to provide a formal contract after we made full payment. Despite repeated follow-ups with Andrei, the estimator, we never received that contract. If you're considering United Pro Handyman, I strongly advise you to demand a binding quote or contract that includes all warranties before making any down payment. Be cautious of their "choice" between a 10% discount but you pay for the materials or no discount but they will shoulder the cost of materials--insist that they cover materials, especially for larger projects. They purchased unnecessary items, including insulation pads that were never used, resulting in a complete waste of money. As of today, our newly stucco wall is now ready to be painted. We passed all inspections and it feels so good to know everything was done correctly. We regret our decision to work with United Pro Handyman and recommend others proceed with extreme caution.

    EDR Design Build - Expand your property's potential with a custom-designed ADU from EDR Design Build.

    EDR Design Build

    (45 reviews)

    We worked with EDR to completely remodel a duplex into a single family home that hadn't been…read moretouched in 60 years. Eddie and Sarmad did a fantastic job in delivering the project. From the start of the design project, they used high quality sub contractors for design, engineering, and all the trades in the house. Fernando, our project manager was incredible. He approached the project with a keen eye for details and took total ownership over the sub contractors. He would stop by almost every night to ensure that the subs were performing their work and not leaving or damaging any other contractors' work. Sarmad is a problem solver. He sees an issue and thinks through how to solve it, then presents clear options to choose from. Throughout the process, we were not surprised by unanticipated expenses - all changes were clearly explained and we had the option to make changes via clear change orders. EDR uses Buildertrend for all program management and billing, which made payments, change approvals, and scheduling tracking seamless. While this sounds like a basic requirement in 2026, not all contractors use these services which just adds friction to the process. We couldn't recommend EDR more for the quality of work on our house, the schedule execution, care for detail, and just taking care of our project. Along the way, we never felt nickel & dimed, and the value of their services definitely exceeded our expectations.

    We didn't end up hiring Eddie, Sarmad and the EDR crew but based on the quality of their work and…read moretheir honest and straightforward professionalism, we would definitely consider working with them in the future. We visited a gorgeous property they remodeled and it was designed impeccably and the quality of work also looked very good. It was also clear how much the owners loved Eddie and Sarmad and let us spend a long time visiting their home. We're grateful to Eddie and Sarmad for their patience with us as doing a first time ground up build is a huge investment for us and we had a lot of questions and concerns. They also went above and beyond their normal bid process when we asked for a more detailed bid for our budgeting purposes. Highly recommend reaching out to EDR!

    Richard Smith General Contractor - contractors - Updated September 2026

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