I just picked up my London Blue Topaz they made into a ring for me. They are superb! Betsy walked me though ideas and worked with me until we designed the perfect ring. i am just crazy about my London Blue. Cant stop looking at it. They are very professional and friendly and most of all they took good care of me and gave me what I wanted. I will be using them again when I need their services. I am very happy customer!!!!! Kelly P. read more

I have nothing but wonderful things to say about this establishment. I brought them my wedding band that my husband put on my finger 30 years ago. It was yellow gold with a white gold diamond cut edge. I knew realistically that it probably couldn't be sized to look like the original ring. Well let me tell you, not only did they take it from a 7 1/4 to 9 1/2, you could not tell where the sizing had been. It was a miracle. Won't my husband be surprised at our vow renewal this fall. Thank you to everyone at Richards for making my heart happy again. read more

I recently had some changes made to my engagement ring and they did a great job and got it back to me in a week. A few weeks later they finished my Fiancé's custom made ring which turned out amazing. I drafted the design, and they expanded to make it even better. I would definitely recommend them for all your jewelry needs. read more

Richard's Custom Jewelers - Brides updated engagement ring. - Jewelry Near Me - Hurst, Texas

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If you need a jeweler, this is the place!!! I brought my mother in laws jewelry here that she gave me and the customer service is amazing!!! Very honest business!!! read more

Friendly, clean, quiet store with excellent service! 25+ year old engagement ring needed some TLC (new prongs) and I looked to Yelp for suggestions. So happy I followed the advice to go to Richard's! Friendly staff, excellent work, lovely inventory. Nothing not to love about Richard's Custom Jewelers. I'll be back for sure! read more

I had a ring that lost a stone. They reset the loose stone and reset all of the other stones - work that was long past due. The whole piece sparkles again! Stones feel secure, too Repairs were done in a couple of days, and used the Yelp check-in offer to save 10%. I'm glad to have found this place. read more

New to the area, went in for the first time and had a great experience. Amazing variety and outstanding customer service. Will definitely be back. Thank you. read more

Don't pay any attention to Ted's selfish review. He isn't the only person getting service, even though he thinks he is....I have had a number of things repaired here and this business is first rate. I would wait 5 hours or 5 days for them to do the work because it's quality work at a reasonable price and they're honest. They're courteous, no pressure, good people. read more

Exceptional quality, prices, and most of all customer service! Richard is an amazing guy who is seriously genuine about what you want done. Walked in off the street and felt like family. Will be back. read more

Ben and Richard are the BOM! Spenderella had a stone fall out of her ring and they turned a broken ring into a one of a kind masterpiece. Recommended a guard that would help prevent this from happening again and now it looks awesome...and did this in about 75 minutes! Try that ANYWHERE else. We'll be back I'm sure- Spenderella has more fingers, a neck, 2 wrists and ten toes to cover :-). read more

I had some pearls restrung at Richards. The work was done in good time and the result was beautiful. Their customer service is exceptional. I will always use them for any jewelry needs I have. Martha Newberry read more

Amazing. I came in to get my wedding rings resized not only was the price great but they called me to pick them up before they had even said it would be ready. The craftsmanship is great I will definitely be back. read more

Can't say enough great things about Richards Custom Jewelers. I had a specific design in mind for my wife's engagement ring. I visited several Jewelers, and got pricing estimates. Most places were going to order a ring, set stones in it, etc... Richard suggested that he could custom make the ring by hand, and actually save me money. I also had a very specific date that the ring had to be finished, and he went way above and beyond to make sure it was completed on time. The ring turned out fantastic! Highly recommended! read more

I cant say enough about Richard and his staff. You walk in and it feels like home, like you've known him for years. His selection is great, his repair work is perfect. I will never go anywhere else for my jewelry needs. He also has great local food recommendations. ;) read more

I am so impressed buy the way I was treated . I walked in the door was greeted with expertise and professionals. They have done and outstanding job for me and my family . I highly recommend the experience . read more

I have been doing business with Richard for years and his company and crew have always exceeded my expectations by far. The best customer relations I have ever seen. He is always on the spot with opinions/suggestions that will suit you. Creations that are out of this world. From wedding rings to watches or whatever you can dream up, he makes it a reality. Please do yourself a favor and go get the experience of what he can do for you. Love you Richard, Carlos and Crew. read more

Richard is great and his staff is more than accommodating. My journey for the perfect engagement ring started at Richard's and after getting pricing from five other top name jewelers in the area I found myself back at Richard's. If he doesn't have your diamond he can get it and the quality and price is best in town. The custom ring he made is so beautiful my fiancé constantly get stopped by admirers no matter where we go. I will never use another jeweler. read more

Great customer service! Did an amazing job on what was requested I recommend everyone to come here !

Unacceptable customer service experience! I had a loose stone in my ring and took my ring to get reset. The work was completed same day, but to my dissatisfaction, I noticed that the stone was still very loose the next day. I took back the ring to get it fixed. A lady working at the store was not apologetic at all (via phone and at the store) and made it seem like I was an inconvenience to her to bring the ring back. The jeweler took a look at my ring right away which I appreciated. However, the lady did not apologize for my inconvenience of having to return a second time and she did not try to make up for it by ensuring me they would have the ring quickly ready for me in no time. I had to ask how long I had to wait and if I should come back. After being disappointed on customer service, I asked if I could get some sort of store credit or some additional service to make up for this error which should have been fixed the first time around. She said that she was fixing the ring and did not understand what more could have been done. Still no apology. I expressed to her my disappointment in her lack of customer service, and also let her know that it was a 30 min drive to get to the jewelers from my work. She responded that it was not her fault that I worked 30 min away, and she also informed me that in this area, people had to drive to get to places. I asked if I could speak to the manager. She said that I could wait 20 min for him to return. I asked if I could contact him my cell phone, and she said no. I asked if I could get a refund (I hadn't received my ring back yet so I thought it was an option to take the ring as is and ask for a refund). She said that she would give me a refund if I left my ring for about an hour so that they could shave down the prongs that were added, to return my ring in its original condition. She seemed to have no understanding that this was my engagement ring and that it had sentimental value . . . she seemed to think that it would be ok to propose to shave off a portion of my ring, potentially leaving my ring in a worse condition that I originally brought it. I left the store saying that I was highly disappointed and she smiled mockingly and said have a great day. After I left the store, the owner was kind enough to call me. He did apologize but what disappointed me was that he did not apologize for her behavior. Additionally, the only remedy he provided was that he would be happy to tighten my ring in the future if I needed and that he would be happy to give me a good price on the next visit. This was nice of him to offer, but since there was no next time after the disrespect I received from the lady, it was not something that helped me at all. It would have been much more helpful had the owner expressed to me that he was disappointed in his employee's lack of customer service and that he would work to remedy that. This visit, my loose stone was not fixed so I had to make two trips. In my last visit, I had my rings replated and stones checked, and a week later, one of my stones came off. My last two experiences did not result in good services. read more

Agree with Wendy...the staff here are always helpful, courteous and the repairs I've had done are at a reasonable price with quality workmanship. It appears there was work in line ahead of Ted that particular day. I've had some watch batteries replaced while I wait and there's other times I've needed to return to pick one up as there were other commitments ahead of me. It's rather reassuring to know that my little expenditures and repairs are just as important to them as a customer who had spent considerable cash. I have no hesitation in recommending them! read more

I just love this store. Great customer service, great quality. Richard is simply fantastic.

Richard is not only an incredibly creative jeweler, he has fair pricing and exceptional service. Best quality at the best price - I don't use anyone else for our family's jewelry needs. read more

My husband has a medal he wears while cycling. He was going on a week long trip when it broke. Richard's was so kind to get it done for me that day. I appreciate them going out of their way to do that and will definitely remember them when looking for jewelry in the future. Also replaced the battery on my watch and cleaned it up, and cleaned and inspected my wedding ring. Great place!! read more