My AC was not blowing cold air. On 8/15/25 I called Pro Air for service. Mark came out that day and…read moresaid I needed freon. He said the compresser?? would need to thaw, so he was leaving on another call and would be back. On his return he stated the AC would need about 3# of freon at $150 per pound. Okey done at the cost of $589. with "working better". After using it 9-10 times that fall I covered it for winter. On 4/14-15/26 I turned it back on, fan worked but "NO AIR". Called Pro Air on 4/17 and told they would get back. Have not heard from Pro Air by the 22nd (Wonder why, must not need the business) I called back and got Mark, I explained "NO cold air'. He said he would come out but there would be a service charge $139. I ask why he would not check the lines for leaks? He said that could take hours??? Not very good customer service, like a money grab? Getting a new AC but FOR SURE, Pro Air will near see it. In the end Pro Air losses.

We had an issue with our heat pump during the frigid temperatures this week and shortly after…read moreleaving a message for ProAir on a Saturday, I received a call back from Marc, the owner, who gave me some guidance on resolving the issue. After talking with him a second time, I was advised that we would be added to the emergency schedule on Monday. The appointment was made in the morning, and Marc and his team quickly identified and resolved the issue. I was very appreciative of the efficiency and courtesy of Proair's service and highly recommend them.

Awesome workmanship! Our AC was not working after a power…read moresurge. I have health issues. (We just had it serviced (supposedly) with another company, was still within the window of time of recall, if there was a problem still. After having to make way to many calls to try and get them back out, finding tickets canceled (NOT US CANCELLING) 20 mins after waiting for a call for scheduling ...I had enough and fired them.) I reached out and got a referral from our electric tech (Ken /Gula.. TY) Called Dan. He was on it, had us scheduled for Wed and even called on Tuesday letting us know he had a Tues opening. His Tech was there immediately . Very polite ! Troubleshooted the situation. even changed the filter (which was never changed by the other co.) We are now very pleased customers! The house finally cooling down after a week in this heat and humidity and no AC . temps inside the house reaching the 90's. Thank you , thank you , ty !!! A job well done ! Excellent service, timely manner, with convindence the job was done correctly this time and very polite/ respectful people plus very fair pricing !! SO IF YOU WANT IT DONE RIGHT THE FIRST TIME CALL DAN 330-609-9787...

Jim Thornton came out to install a heat pump at my home. This was a particularly difficult…read moreinstallation given the structure of my home. Jim actually had to move the unit through our home to get to the back yard. They were careful, thoughtful and professional at every step. I shopped around for a few quotes and the price was great, especially to work with a professional who truly understands what he's doing. Others tried to upswell me products I didn't need - Jim walked me through the details and helped me make the right decision. I can't say enough good things about this company. I'll be using them for all of my heating, cooling, and plumbing work.

I cannot begin to express my annoyance and disappointment at the plumbing aspect of Thornton and…read moreSons. We have been waiting months at a new construction house for someone to install out hot water tank. It's the last thing we need before the house is livable. School is about to start and I'm particularly upset that my kids will be living a half hour away from their school, which adds an hour to their already long day. We have gotten nothing but a run around of tomorrow's and next weeks that never happen. I understand not being number one on the priority list but at this point I'm convinced we're not on the list at all despite repeated calls and assurance that "I'll be out this week". Please don't waste your time with them.

Amazing service did wonderful work. My furnace stopped working on the coldest day of the year and…read morethey came same day. They came and repaired my furnace and it was a great value cheaper than I expected. It's under new ownership so you should give this place another try if you ever had a bad experience.

Replaced HVAC Phillips installed 20 years ago... they were on time, neat & polite…read more Job, including minor ductwork, completed in a day for the quoted cost. They could even explain the led thermostat and its Internet based diagnostic functions; very helpful!

My mother had been having issues with her furnace, and after calling and receiving no answer from…read morethe previous installers, I stepped in and googled other HVAC companies in the area. I had the pleasure of speaking to Ken, who kindly answered my barrage of questions. He came out the next day at 9AM and had my mom's furnace completely replaced by 12:30PM. I cannot stress how professional, kind, and reasonably priced he was. I would highly recommend this company.

Had an appointment scheduled for Wednesday11/6/19 0900 and was not here by 1030 so I called Ken…read moreZitello. He said he was in a fender bender that morning and never wrote down my phone number to be able to call me. We rescheduled for the next day @1000 and he never showed. Very inconsiderate to just not show up twice without calling. I don't appreciate it.

thank you for years of great service on our HVAC systems on our properties with friendly and…read moreprofessional service

I just purchased a furnace from them and they gave me excellent service. Very friendly and…read morethorough. I Would recommend them to anyone

Excellent, prompt and friendly service. I would highly recommend this company. They have been very…read moreresponsible and quickly responded when contacted.

My AC quit. They replaced the compressor. No complaints. It has been in service for a few years…read moreand works better than the original one.

We needed a new capacitor and filter for our AC. Aaron was easy to reach, came at a very convenient…read moretime, and took less than 15 minutes for the repair. He was friendly and professional, and he clearly explained the costs. He has worked on our furnace in the past, and we will continue to use his services.