unhappy that I cannot schedule an ac maintenance that works with MY schedule. I work the same time…read morethat they have office hours and I understand they are scheduling a few weeks out but I would not have purchased the package if I knew I could not get a timely and accommodating appointment. If one pays extra, cant they fit me in even if its after hours??

horrible customer service spent almost 10,000 with this company ..and comes time for them to come…read moreout and inspect there work waited over 4 hours !! ..called talk to owner was just given excuses like there time is more valuable than there customers ..like I told him made a BAD decision in choseing this company don't make same excuse! shop around!

This is a fantastic company!!! Enbridge Gas Company left me without being able to relight my…read moreboiler after nearly 12 hours without heat with an outside temp of only 24 Degrees. I called Thompson and Dwayne was here in 20 minutes, found the problem and had my heat on with in another 20 minutes. I had tried several other companies that advertise 24/7 service, but they wouldn't come out immediately. Enbridge was no help at all. However, Thompson Mechanical got the heat back on and all is fine. Dwayne was fast, friendly, extremely polite, knowledgeable and professional, even though he had to get out of bed and come to my home after already working over a 12 hour day! I cannot say enough for Dwayne and Thompson Mechanical! They are affordable, dependable and reliable - worth every penny!!!

Bad service, poor testing and training. Called about coin unit dripping water into the blower…read moreunit. Technician arrived looked at the unit and inside said I needed a 2 drain line. DID NOT even turn on the unit to see the problem! Did not check the coolant pressure to see how much charge it had. Had me turn on the unit, it ran for about 15 minutes. Had cold air at the duct and no water dripping. So he left. at 1 hour water was all over the floor and furnace unit. He did nothing and charged me $300 for 1 new drain line.

This is a great company. I have been using them since we moved last year. I purchased their…read moreyearly plan which means they will come out twice to check your air and heat for one low price. Very reasonable. Camaren was a professional and respectful. He chaned and checked things i never heard of. He was extremely thorough. Do yourself a favor and use this company.

I have used them twice since moving to Hubbard, OH. Today Cameron came to look at my air…read moreconditioner. He was very professional and explained the problem as he repaired it. I am quite pleased that I have found a company that I believe provides a good service at a fair and reasonable price.

After being told I needed a new furnace Clayton came in amd was able to diagnose the problem and…read morefix it for $462. The gentleman who madw tje repair stayed for about five hours and still didnt overcharge.

Michael from Clayton Heating & Air Conditioning was just here to service my home's air conditioning…read moreunit and was extremely professional and courteous. Anymore, unfortunately you come to expect less-than great people to show up at your door. Not with Clayton, and not with Michael. This was a great example of a fantastic customer service experience. I would highly recommend him to anyone who asks. Professional, knowledgeable and precise about his work - prioritizes doing a good job for the customer 1st. Clayton made me a priority and came right away. Micheal made the experience even better. He makes this company shine A+++ thank you!

Heat pump stopped on 2-21, called was told someone would be out on Tuesday, this was Sunday the 22,…read morethis was not 24/7 service. Called Monday and was told they would send a service man out. He came and stated the thermostat was bad and had to order a new one. Wednesday he came out and installed a new thermostat, stayed a few minutes and left. He no sooner left and it stopped working then came back on for a few minutes, then went from heat to air all by it self, then stopped working. I called and two other service men came out on Thursday morning. They stated it was a communication problem, would replace all wiring from thermostat to main unit and to outside unit, iF THAT DID NOT WORK WOULD NEED A NEW MOTHER BOARD. THANKFULLY REPLACING THE WIRING SO FAR RESOLVED THE PROBLEM. I have found all service men polite and considerate. My problem is the advertisement 24/7 service not a fact, a misrepresentation. I was without heat five nights and fout and a half days. The temperature was very cold. I live alone and I am soon to be 83. One main reason I went with this company was Jorden the sales person mentioned the service being 24/7 which is important for someone my age. So when I called on Sunday and given a date for service on a Tuesday, I found that to be a misrepresentation.

We chose Ainsley after a personal recommendation and because Tom (owner) and Jordan assured us we'd…read morereceive excellent service. We purchased their top-tier A/C system, upgraded media filter, and 12-year warranty for over $14,000. The installation, led by Shane, was completed in early June, but within 3 1/2 weeks the system stopped cooling. On June 29, we discovered the upgraded media filter we paid for had never been installed, our old rusted drain pan remained, and a wire blocked attic access. Technician Mike confirmed the 1-inch filter was improperly installed with large air gaps and later found the system appeared undercharged with refrigerant. On June 30, Technician Mike evacuated and recharged the refrigerant, but the house still wouldn't cool and we had to sleep in our basement. On July 1, Technician Conner suspected issues with both the line set and ductwork. He recommended line set replacement. We shut the system off because it made the house hotter and more humid, rented a commercial dehumidifier from Home Depot, and again slept in the basement. On July 2, installers led by Jacob replaced the line set using bright white line-hide on our brown house. After I stopped the work, Jordan obtained approval to have it professionally painted. Installation manager Ron also promised reimbursement for our dehumidifier, a refund for the uninstalled media filter, ductwork repairs, and follow-up scheduling. After the line set replacement, the system cooled, but over the holiday weekend thermostat error codes repeatedly shut it down. Keith (another manager) instructed us to reset the breakers until another technician could come. On July 7, Tech Matt reviewed the system and found error codes dating back to late June. He concluded the air handler was working much harder than it should because of poor airflow and acknowledged the problems would likely continue until the ductwork issues were corrected. By then, our electric bill had increased by over $200, despite replacing a 30+ year-old system with a high-efficiency unit. As of July 7, despite paying in full, we are still waiting on a $625 refund for the media filter that was never installed, approximately $250 reimbursement for the dehumidifier, and scheduling of the ductwork repairs and the painter. We have had to repeatedly call Ainsley ourselves, often waiting hours for updates. We understand that problems can happen with any installation. Our frustration is not that issues arose, but that nearly every visit uncovered another installation problem, that communication has largely fallen on us, and that many promised resolutions remain incomplete. We will continue to update this review as the situation progresses.

showed up on time quik and fair price honest and very friendly technician 5 star all the wayread more

I had a great experience with Tim. He was able to come right away, within 10 minutes. He replaced…read morethe induction motor and got my furnace running the same afternoon. It was very well done, and just in time for the cold weather. I was impressed with his expertise. He knows what he is doing. Thanks very much Tim.

If you want something fixed with duct tape that rolls up and doesn't work in 7 months call Best…read moreFurnace. This malfunctioned on a Friday evening during freezing weather when rates were $130 p/hr for the weekend. Also recommend, if you do use their service, no matter how small the job, get a written estimate before they do it.

Once again,Best Furnace provided prompt, courteous service. Even though the furnace at issue was…read moreover 30 years old, it was found to be in good chapel and the minor issue was repaired easily and at a price easy to fit into my Christmas- time budget. No pressure to replace it. Good job, guys. And gals.