Jim Thornton came out to install a heat pump at my home. This was a particularly difficult…read moreinstallation given the structure of my home. Jim actually had to move the unit through our home to get to the back yard. They were careful, thoughtful and professional at every step. I shopped around for a few quotes and the price was great, especially to work with a professional who truly understands what he's doing. Others tried to upswell me products I didn't need - Jim walked me through the details and helped me make the right decision. I can't say enough good things about this company. I'll be using them for all of my heating, cooling, and plumbing work.

I cannot begin to express my annoyance and disappointment at the plumbing aspect of Thornton and…read moreSons. We have been waiting months at a new construction house for someone to install out hot water tank. It's the last thing we need before the house is livable. School is about to start and I'm particularly upset that my kids will be living a half hour away from their school, which adds an hour to their already long day. We have gotten nothing but a run around of tomorrow's and next weeks that never happen. I understand not being number one on the priority list but at this point I'm convinced we're not on the list at all despite repeated calls and assurance that "I'll be out this week". Please don't waste your time with them.

Mr. Rooter Plumbing of Youngstown, specifically Joe, provided excellent service this past Sunday…read morefor me. Professional, figured out my plumbing issue, and no more issues with my water tank so far. I hope your office knows how great you are. Thank you. And, speaking with the scheduler was a pleasant experience too. Thank you too. Lori

I have no clue why this place has bad reviews. I had a 50ft 1/2" snake latched on by the city tie…read morein that was dropped/tangled up down my sewers main drain line. Came out and had it unlatched and pulled out in an hour, showed me camera footage of everything he found. Quoted me on alternative options for the future. Place saved me what easily could've been 10k+ in excavation, new sewer line etc. It has an A+ from me and I'll definitely be giving them my business solely on their professionalism and thoroughness. Great job guys, really.

I needed assistance with a leak in my basement and Roto-rooter came and fixed the leak quickly. I…read morewill be contacting them for all my plumbing needs in the future.

Kitchen sink kept backing up and draining sooooo slooow. Zach & Matthew put in new plumbing to…read morebypass the blockage. . 30' of PVC. My sink now drains faster than I can recite the alphabet. Youngstown Ohio shop. Had a plumber come out to fix the sink problem by replacing pvc under sink. Leaking water 4 hours later. $300 for dollar store crap pvc. I suggested he snake my drain but he doesn't do that ( ? You call yourself a plumber? ) Call another guy to come out and snake my drain. He get into a panic saying his coil hit roots and he doesn't want his snake coil to break. Omg the roots were tiny little thin hairs. I almost laughed in his face. $70 for doing NOTHING. Roto Rooter from Youngstown was expensive but the job was done 100% correct and in a clean and timely manner. So, if you find yourself in need of a qualified plumber, Zach and Matthew fit the description. FYI If your plumber is named Ken or Nick tell them no thanks.

Living in an aging Ryan home, I've needed quite a lot of plumbing help in the last couple of years,…read moreand these boys have been amazing! Larry, Justin, and Matt have all been here, and have been exceptional in their work and their service. One thing I've discovered is that, as with most other things, plumbing is expensive! And to be honest AK is as well, but they do great work, and these guys try to find the best ways to get the job done, without breaking the bank too badly, and at the highest quality. Definitely recommended.

This shady company came to my house for gas line repair and pressure test.. The bumbling idiots…read morecould even detect a leak in a simple 30 ft. Run.. Then the weasels handed me a bill for 1049.40 for absolute shoddy zero resolution work, even though I myself did most of work for the tech.. Anyhow, this company is Poo Poo.. Shitcans need to refund my loot if they any business ethics.

I needed an o ring in a faucet. Their man came and took the faucet apart. That took about 15…read moreminutes. He said he had to go get the part. He came back and put the part in and put the faucet back together. That took about 20 minutes. He charged me for 1.5 hours of labor. Total charge was $269.00. I could have bought a new faucet for $125.00. When I questioned him he told me the timer starts when he arrives and if he has to go get a part the timer does not stop. Never use them again. Got me once but not again.

Charged me $175.00 to replace gasket in between tank and bowl, I provided gasket , took 20 minutes…read moreand they send me 2 guys , and charged me for the time of both guys

Amazing service did wonderful work. My furnace stopped working on the coldest day of the year and…read morethey came same day. They came and repaired my furnace and it was a great value cheaper than I expected. It's under new ownership so you should give this place another try if you ever had a bad experience.

Replaced HVAC Phillips installed 20 years ago... they were on time, neat & polite…read more Job, including minor ductwork, completed in a day for the quoted cost. They could even explain the led thermostat and its Internet based diagnostic functions; very helpful!