Well here I am again heaping my praise on Frank and Sons Auto Body in West Richland. I took my…read moreShelby Mustang in to get it detailed and waxed after having work done last year in the way of having the hood and front bumper repainted, along with the racing stripes replaced. They once again did an outstanding job with good attention to detail. The entire staff there is the epitome of what anyone could expect. Always courteous, professional, knowledgeable and always willing to please their customers in every way possible. I highly recommend taking your cars and trucks there for all your needs, and I do recommend them all the time and every chance I get.

Couldn't be better. Car looks like new. Great work, and…read moredone when promised. I see why they have so many 5 star reviews. I would reccomend to anyone.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Went in for a simple oil change and received top notch care. my entire vehicle was inspected and…read moregreat care taken. the staff was knowledgeable and friendly without being pushy or trying to oversell me on things. I will def be back for my auto needs. wry affordable too.

1. Overcharge. They charged close to $2000 for a job that the *DEALERSHIP* instead did for $800. If…read morethe dealership charges less than you do for the same job, you know you messsed up. 2. Untrustworthy. The tech diagnosed an issue that did not exist. They said defoggers didn't work and recommended replacement. As soon as I got my car back from them diagnosing, I tested it. They worked. Stay far, FAR away.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

This family owned body shop has absolutely amazing customer service. They have great communication…read moreand are dedicated to ensuring full satisfaction. I highly recommend bringing your vehicle here over the corporate "big box" shops.

Please stay away from here, we took a vehicle for an estimate, dude started working on it and…read moreordering parts, started fixing the vehicle without our permission. We went back and forward with the guy explaining to him what he did was wrong, he didn't care, this man does not care about the customers. We couldn't do much so we just gave him the green light to fix the vehicle, fast forward to the day we picked up the vehicle, we noticed abs and traction control lights on, on further inspection we noticed the rear abs sensor was disconnected, idk why it would be if the repair was not in the rear. The front brake caliper bolts were loose as well. For what they charge it's absolutely unacceptable. If I could I would give this place negative stars.

I'm writing this after watching how my dad was treated by this body shop -- and I really feel like…read morepeople need to be warned. He brought in his vehicle to have just the hood and roof repainted. He got a quote up front and was told it would take about 3-4 days. Sounded straightforward. But by the fourth day, no one had reached out. So he called to check in -- and instead of a simple update, he got a rude and irritated response from the owner himself, who seemed frustrated that my dad was even calling. The owner complained about being pressured and said he underestimated the work, that only the hood was done, and that he didn't want to finish the job. He flat-out said he was no longer interested in completing the work. That completely threw us off. My dad stayed calm, but honestly, that should've been the end right there. Then a few days later, out of nowhere, the owner calls back -- totally different tone. Now he's saying he can finish the job, that he has plenty of workers available, and he seems eager to make it right. My dad, being the kind of guy he is, asked if he was sure about doing the work, especially if he felt he wasn't getting paid enough or if it wasn't worth it to him. The owner said it was no problem -- so we agreed to let him finish. Fast forward to when we pick the car up. My dad paid before inspecting everything closely. Once he got home, he noticed sanding marks and visible damage on the upper part of the vehicle -- areas that were never part of the job and were in great condition before. Luckily, my mom had taken photos right before dropping it off, and they clearly show that this damage wasn't there beforehand. My dad called the owner, calmly brought it up -- and of course, he denied it right away. No apology, no ownership. And instead of offering to fix the issue, he immediately gave my dad a quote to repair the new damage. That part really rubbed us the wrong way. And if that wasn't enough, when they called to say the vehicle was ready, a staff member told us they don't accept credit cards, debit cards, or checks -- just cash. That was another red flag. In the end, it wasn't just the inconsistent service -- it was the attitude, the lack of communication, and the way they handled a mistake without taking responsibility. My dad's a respectful, reasonable person, and seeing how he was treated just isn't right. I wouldn't recommend this shop to anyone.

I'm leaving this review on behalf of my husband, who recently took his vehicle to this auto body…read moreshop for a simple paint job -- just the roof and hood. Everything started off fine: we got a quote, were told it would take 3-4 days, and left the vehicle in good faith. On day 4, with no updates, my husband called to check in -- and that's when things took a sharp turn. The owner was surprisingly disgruntled and confrontational, complaining that we were "pressuring him" and that he underestimated the job. He told my husband that only the hood was finished and that he wasn't interested in completing the work at all. It was very confusing and upsetting, especially since we were simply following up based on the timeline he himself gave us. This is exactly why we asked for a quote in the first place -- to avoid surprises like this. Then, a few days later, the same owner calls back with a completely different tone. Now, he's enthusiastic, says he has plenty of workers ready to get it done, and is willing to finish the job. We were baffled, but still wanted the car completed properly, so my husband even asked again if he felt comfortable taking it on -- we wanted good, quality work done, not something rushed or resentful. He reassured us, so we moved forward. When my husband picked up the vehicle today, he paid and left -- only to get home and discover that part of the upper side of the vehicle had clearly been sanded down, an area that was never part of the job and was in perfect condition before (we have photos taken right before the drop-off to prove it -- see attached). He politely called the owner again to bring this up, and -- of course -- the owner flatly denied it, offering no accountability and instead rushed to give him a quote to fix the damage! The irony is frustrating -- especially after how the situation was handled earlier. My husband chose not to argue further, seeing there was no acknowledgment or willingness to own up to the issue. To top it all off, when we were told the vehicle was ready, a staff member informed us they don't accept checks, debit cards, or credit cards -- essentially only taking cash. That alone raised red flags and left a bad final impression. This was an incredibly disappointing experience overall. From the unprofessional attitude, to the lack of communication, to the poor customer service and possible mishandling of the vehicle, it's not something we would wish on anyone else. I highly suggest others think twice before doing business here, especially if you're looking for honesty, consistency, and respect for your property.

These guys are awesome! My Volvo XC40 engine was screaming at me - Josh diagnosed, miraculously had…read morethe part and repaired in 30 minutes after hours so I could get back on the road. Totally restored my faith in men! Highly recommend to anyone in his area...

My CR-V was assaulted in a parking lot, by Catalytic Convertor thieves, but they we're not…read morecompletely successful. We brought the CR-V to Redline for repairs. These guys went above and beyond to help us out. They fixed the exhaust system at a reasonable price, given our situation. They were great to work with. Next time I need maintenance or repairs for one of my vehicles, I am coming back here!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.