July 2025 update - Distinctive Surfaces has yet to accept that the materials need to be replaced;…read morethey continue to refuse to make this right. Here are detailed photos of their poor workmanship: https://docs.google.com/presentation/d/1BfK_pmd3qk7-PW33V-64OqA3xilRRZErQL3ROMXGTpk/edit?usp=sharing

DON'T WASTE YOUR MONEY HERE. They ran the direction of the counter in all different directions,…read morenothing matching. Kitchen has it changing from left-right to front-back in the middle of the counter. All four of the bathroom vanities run in different directions and the backsplashes do not match the vanity tops. One side runs the same the other is turned 90 degrees. They never gave us a layout. The stone wasn't sealed so water marks showed everywhere until we sealed it ourselves. There are tape marks on the kitchen surface. They sent three people with bottle of Bar Keepers Friend to fix it. Didn't work, still have tape marks. What a mess they made of some beautiful and expensive quartzite stone.

We went into Carpet One looking for carpet for our home. From the minute we walked into the door,…read moreChip immediately greeted us and was so helpful and full of so much information. He gave us all the options and explained the difference between the lower end of items to the higher end. Even though we don't purchase the carpet from Chip, I would definitely go back if I needed any floors in our home in the future. Chip has the best customer service!

I would highly recommend Carpet One off 378! from talking with Sharon on day one to installation by…read moreBrad and Brandon, everything went so well! and our LVP flooring looks awesome!! we were thrilled that Carpet One still had some flooring that had been discontinued that we now needed for two extra rooms and then to install seamlessly was the icing on the cake!! thank you so much guys!! we are very happy customers!

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

My friend and I (two women) visited the Columbia store on Garner's Ferry Rd recently and we were…read moreshocked by how rude the employees (all men) were. There wasn't a "hello" or "Can I help you? We looked around and when we asked a question we got a rude answer so we walked out. We're both starting major remodeling projects and could've made large purchases if someone had been even a little interested or friendly. If Home Outlet doesn't want our business, someone else will. I will never shop here again. The place felt very hostile to women. Wow.

We are building our new house, and I was looking for options for my cabinets. By the time I left, I…read morehad picked out my new cabinets, countertops, the tile for the shower, tile for the dog wash station, my kitchen sink, and other items. I am so happy that I took the time to come over here and look. Their prices were so much better than the other stores. Whatever was not in stock they were able to order and have in less than a week. Ted Mallon the store manager was so easy to work with. The other employees were great, answering any questions I had and loading all of the materials that I bought. I will come here first for any building project from now on.

Great people to deal with I have already started another project and plan to use them again.read more

Let me start by saying, this is the second time using this company this year for counters while…read morebuilding our house. The first time they installed all the countertops. They were great to work with and the work was awesome! This has been an entirely different (very negative) experience and has left me with an awful opinion of their company. I have an email stating the installer would be "at the house no later than 10 am, was first on the books and wouldn't take long at all to install the island countertop." I let them know that I would let my work know that time frame and I look forward to seeing them. Well, I call at 10:30 just making sure I was still to be expecting them with the island today. The office guy was very nice, told me I was first on the books and was supposed to start at 10. He was reaching out to the installer and he would be in touch. Ok...right before 11:30 I get a call from the guy in the offic(Austin) telling me to expect them to be there within an hour. Wait, they should've already been done and I'm supposed to go to work and let him know that. He says the installers kid was sick or something. Ok, I take a deep breath and try to be understanding because I know life happens but it still would've been nice if they could have filled me in. It's now after 12:30 and I find myself calling, again. Beth answered and said she was the office manager. She said she was just told what was going on and kept apologizing. We laughed and I said once again, it just would be nice to know so I can go take care of a client at work that does need to be done today. She says something along the line of her installer didn't feel like coming and doing my job. Wait, what? I said that must be nice and hope he enjoyed his morning off but I can't take another day off and the installation has to happen today. She said she agrees and he will have to make it work and asks what time works for me? I tell her I will zoom to work, have my meeting and zoom back by 3. She said 3 it is and he will be there. I really liked her and she calmed me down and I was fine. Why on God's green Earth have I still never been contacted by this installer and waiting? I call and tell them I need to talk to a manager or an owner because it is almost 3:30 and have still had ZERO contact with anyone unless I called them. The male manager told me that he was sorry but they only have one installation vehicle and they've been busy all day prepping for a big job that starts at six tonight. I said that is weird, I was told the guy just didn't want to do the job today. He said " I don't know who would have told you that!" I said, " I know sir, it was Beth, your office manager." And he just skipped over that and told me they were headed my way now. I just got my island done and it is after 5 with zero apologies from the installation crew and not much sympathy from management seeing as how I was fed THREE different stories/ excuses. Thanks for jerking me along all day Graniteman! Super excited to miss a whole days pay and play catch up for something as simple as the truth would have fixed. I hate leaving negative reviews and rarely do but you guys have really dropped the ball. The picture of the drawers in the comments are the "cleaned, finished" project and I guess thanks for the spare screws??

Just bought a new SCAG Tiger Cat II from Simeon Twitty at Carolina Power Equipment. He provided…read morevery helpful and knowledgeable information on my purchase. He's a great guy who's easy to talk to and very helpful. This is my first big purchase from this company and I look forward to continued great service and support for my new zero turn. Lamonte delivered my TCII and was extremely friendly, professional, personal and super friendly. He made sure I was completely comfortable with every aspect of the product. He answered every question I had and provided excellent input and advice. He even said if I had any issues or questions later in the day that I could call him and he'd be more than happy to help and advise. Keep up the great work guys!

AMAZING customer service, extremely knowledgeable and showed the ultimate demonstration of…read moreprofessionalism. They went above and beyond in a time of need during extreme circumstances, hurricane Helene. Staff stayed open past closing time to assist us when we purchased the wrong parts and we needed to exchange. Words can never express how grateful we are for your unwavering commitment to selfless service, THANK YOU!

Dealing with Ann was a piece of cake, did all over the phone and she took the job because the local…read morebusiness does not install and this is NOT a job for a DIY, you really have to know what you are doing and where to cut the ceiling and the roof and I am not getting on that steep roof. Ann was willing to take the job since local guy does not install. The product is called a Solar Tube or back in the seventies was called a skylight except this time is much smaller and they use a highly reflective material, if you look at it from the inside it looks just like a fluorescent light that is on all the time. That corner of the kitchen where the stove sits was a little on the dark side and now we don't turn any lights on during the day when cooking. The difference is amazing. The install was done in one morning about a month ago, no leaks so far Keith and his son did a great job. Was skeptical of the results at first but I am a happy camper now. It is more for convenience than savings and I don't even want to calculate the payback time, it may pretty well be 20 years but I don't care, it looks pretty and kitchen is bright as hell.

I wish I knew about this place a long time ago. The quality of service, knowledge, and easy of…read morecoming to this place separates itself from the other big chain home improvement stores. Don't waste your time at the L or HD. Come here and you won't regret it!

I had a hard-to-find part to get my gas water heater working. Initially, they didn't have the…read morepiece, but when I explained what it was, they went and retrieved a used piece from a broken water heater they had. Their customer service is exceptional, and they are willing to go above and beyond for the customer. Highly recommend this place!