If I could give them 0/5 stars I happily would. This place has the worst costumer service I have ever had the displeasure of dealing with. Took my Milwaukee miter saw to them for repair 2 months ago and they still can't even provide me an answer on when it may be done or when the part will come in. When I first took it to them they said they would call when ready, after 2 weeks I called them asking for a status and was told one week. After another week I called asking if it was ready and got told one more week again. This is a sham of a business with horrible service. Finally today I bypassed them and call their Milwaukee rep myself to try and get the part I need. He seemed much more helpful. Hope I get what I need and get the saw back soon. Will never again be working with Richland industrial and will do all in my power to encourage others to stay away. read more