This was, without a doubt, the worst travel experience I've ever had!…read more My 77 year old mother and I booked Greyhound/FlixBus, and I even paid extra to reserve seats together. Our bus never arrived, yet the app continued to show it was on time. We received no notification, and there were no employees available to help. After spending hours trying to reach customer service, we learned we'd be stranded for over 8 hours. The problems continued throughout the trip. We missed our connection because of Greyhound's delays, customer service was unhelpful, and our replacement tickets no longer allowed my elderly mother and me to sit together despite paying for reserved seating. Multiple passengers were assigned the same seat numbers, creating confusion and frustration. The Richmond station was dirty, with rats running around the waiting area. On the bus, passengers openly smoked marijuana, the electrical outlets didn't work, and baggage loading was chaotic. To make matters worse, metal hardware protruding from my seat caused me hours of back pain before I realized what was digging into me. What should have been a straightforward trip turned into an exhausting ordeal filled with delays, poor communication, unsafe conditions, and terrible customer service. I understand delays happen, but the complete lack of communication, organization, and concern for passenger especially elderly traveler is unacceptable. I will never travel with Greyhound again and cannot recommend them!!

I really do not understand why the drivers are so rude. Please don't ever ask a question because…read morethey will try to make you feel like the dumbest, scum of the earth for not knowing their processes, procedures, and how long the stop will take. I thought it was just the driver that was driving me to DC. Then I realized the one driving me from DC to Raleigh is just as rude. I don't understand how they can treat people with such low regards to them daily. It is very sad.

So much nicer than the old station that was a block away.they have restrooms but I haven't. Seen a…read morevending machine ....they also have a security office..but it could definatly use more parking

Despite my general dislike of Greyhound, I must give credit to this station in particular for being…read moreclean and the Greyhound employee behind the counter for being friendly. The station only has four buses departing every day, and I've taken the 10:25 bus up to Richmond three times. Not surprisingly, every time it was late, though it didn't affect my trip on this leg of the itinerary because the buses already depart late on schedule from Richmond, and I didn't miss a bus there even though buses also leave late from Petersburg. The station is clean and quiet, with only one Greyhound employee handling tickets and information for passengers. There are always police officers patrolling outside (the station also serves local city buses), I imagine to ensure security given that this neighborhood doesn't appear to be the safest.

I Googled "Greyhound bus station counter open near me" and this one came up. Went there and asked…read morerandom employee do y'all sell Greyhound bus tickets? She said no It's a bus hub for Hampton city transit buses. What a waste of my time, since moving to VA from NY they seem stupid and waaay behind the times! As if they're back in colonial days SMH

First this was my first-time using Greyhound and It will be my last. If I could give them a zero I…read morewould. My sister and I had a special event to attend November 4. I had booked our trip to Wilmington DE with Greyhound a few weeks in advance. My scheduled departure time was November 4 at 11:55 am from the Hampton Road bus stop. While in route I got a email stating the bus was late and would not arrive until 12:20, that was ok not too bad. Our scheduled arrival was for 6:20pm. Once we reached the Hampton Road station it was not even open, so we had to wait outside until the bus was to show up. Finally, when the bus arrived the driver stated his shift was over and a new driver was supposed to be taking over. There was no driver at the station, so the driver had to call his office to find out where was the driver and they were not even aware that driver wasn't there. We are there just waiting while they try to find out what's going on. It's almost 1pm now and still no driver. Finally, they discover the driver was a no show and they had to find a replacement driver. We were informed it would take a few hours for a new driver. Luckily, I was able to book a trip with Amtrak but had to use money I really did not have. (side note that trip was delayed also but I did get to my destination, but we were late). I learned that they had to call in a driver who was in Raleigh NC and my original bus did not leave until 8pm. Unfortunately, I had to use my return trip to get back home and guess what that bus was 2 hours late. I have been trying to call Greyhound for any type of compensation or refund and when I talk to anyone, they say it has to go through the website account through emails. I have sent emails and all they say is I can't get any refunds. Never again will I use this company.

Rainbow Taxi was my hero today! My car broke down and I had no way to get home. My driver was…read moreexcellenT! on time, professional, very friendly. Great communication too. He called when he was on his way and again when he arrived. Highly recommended!!

I needed to get back from the bus station really late at night, and these guys knew exactly where…read moreto pick me up and were super quick and efficient. The driver, A.G., was really friendly, knew exactly where he was going, and drove very safely. I felt very safe/comfortable the whole time and will definitely use them again next time I need a late-night ride!

!!!! PERMANENTLY CLOSED !!!!!!!…read more This bus terminal no longer exist. It still pulls up on maps but it is simply an abandoned building. The only greyhound bus stop is at the Amtrak train station. Beware buses leave whenever they feel like it, they don't always stick to the schedule. They come late and leave early and will NOT notify of any delays or changes to the schedule. It's best to be there 1 1/2 hrs early. The Norfolk station is adjacent to the harbor park station, in the vicinity of the baseball stadium. 280 Park Ave Norfolk,Va 23510

I give this place a one star if I could give it less I would. I had the absolute most horrible…read moreexperience today with them the day before my birthday trying to travel to my family, I will never use them again. I have never been so livid about the way a company handled a situation. First and foremost you need to change your address for the Norfolk location on the internet it hasn't been that address for months now you haven't changed it I went to the wrong stop and because of that I miss my bus. I lost a ton of money traveling from Hampton to Norfolk by Lyft I lost the money on my ticket you offered no help no refund no anything absolutely despicable business practice

Got a ticket on the app and it told me to go to 'concrete slab across from Super Rico Restaurant'…read moreso I did. I called 3 times and all threes time I was told to stay put by super Rico even though I saw on the app the bus was at the terminal. She assured me the bus was coming to me. Well it didn't. I watched it pass me on the way to 95. They changed my ticket to the next day and the bus picked me up at the terminal. INFACT the bus didn't go anywhere the little notes said it would for the boarding points. Also, said my seat was in row 14 but there is no row 14 on the buses I was on.

We bought our tickets online on the Greyhound App. the tickets give the address of departure bus…read morestop to be 1400 Jefferson Davis Highway in Fredericksburg, but there is a note on the ticket to wait at the SuperRico Restaurant, but gives no address for the restaurant. We looked up the address for the Super Rico Restaurant and it is over a mile away. We tried calling Greyhound Customer Service and were told that they didn't know where we should wait for the bus. I tried filling out a feedback form to Greyhound on the App, but the submit button didn't submit my complaint. We are very disappointed with Greyhound.

Horrible customer service, rude, nasty workers. Filthy bus was not worth the cheap cost. I would…read morerather walk then ever use this company again.

Terrible terrible terrible. If I could give greyhound zero stars I would. Ride megabus or Amtrak…read moreinstead if you have a choice. Greyhound buses are regularly 1-2 hours late and a you won't ever speak to a human on their helplines. Worst bus experience ever.

They have a brand new bus that has leather seats, and I'm all for it. Everything still remains the…read moresame: clean bathroom with hand sanitizer, no rowdy customers, and a clean bus!

The buses are comfortable and clean. I had Steven the driver a number of times, very direct about…read morethings and very courteous, he is keeper. The first time took sprinter a young man with a ny cap from Brooklyn he as well on point. Overall no problems i told family friends you cannot beat the price and convenience.

I had to make a very early train (4:30AM departure) in Williamsburg. The problem was finding…read morereliable transportation from Hayes, VA at such an early hour, but Natway Transportation really came through for me. The driver Joey, was wonderful! He allayed my fears by following up with phone calls prior to arrival, and even arrived early. In addition to this, the ride to the station was as smooth as butter. I would not hesitate to use Natway Transportation on future visits to Williamsburg. This is a top notch company in my book.

Wayne saw us stranded at the train station. he waited with us to make sure our ride showed up…read more after a 1/2 hour we decided not to wait any longer & he drove us home. he went above & beyond to wait 1/2 hour to make sure we were ok

My Last Experience June28…read moreWow!! Newport News Bus Transportations where is the communication! I'm completely utterly disgusted and upset with the piss poor service and unknowingly unknowledgeable staff! Throw the whole service away and start from scratch! For starters the heat outside today is on one!!! It was very hot! Now when logging on to Google Maps GPS I'm given a departure time. Where and how are people to know that the bus just isn't coming?! It's a week day in between the hours of 9a -5p where is the bus? I look up at the number listed on the bus sign and figured okay this is the number to call to see what's going on. After being transferred 4 times I was told to leave a voice message in hopes that someone will get back with me. We need to do better!! It's such an unpleasant feeling when someone in authority can help but does nothing. After standing in the heat for almost 2hours here comes a bus. When getting on the bus I begin sharing my concerns and the driver cuts me off and says man it's only me and Mike today, we'll get to the stop when we get there! Woah woah woah! Where am I?! Did this gentleman just very rudely cut me off? Again where am I? I blacked out for a moment. Blacking back in now I'm sitting down on the bus. My tank top and shorts are soaked and my money is spent. Now I'm sure the driver didn't mean to offend me but that's exactly what he did. Mind you throughout the rest of the ride the driver was making some very risky driving patterns. I took a few pictures while other vehicles are landing on their brakes and horns. This shall be my last bus ride in Newport News, Virginia. Unprofessional, unknowledgeable, and distasteful staff with an unapologetic, piss poor of a phone operating service system. Terrible experience today! Terrible! After approaching the Newport News bus station center I go to the teller window and speak with Miss Ashley. Miss Ashley look as if she was doing her chemistry homework; I had to get her attention twice. After getting Miss Ashley's attention I asked her for a phone number to call and complain as well as her supervisors email. Miss Ashley informed me that she was unable to give me anything leading to her supervisors information without her supervisors permission. I find this to be a huge problem. So from having such a horrible experience with the actual bus driver to having a even worse unpleasant experience with the bus stations staff. I've come to realization that this Newport News bus station center is very piss poor it is nothing higher than a one out of five stars simply because they do provide the transportation, just not when they say or when you need it! Inside the station center: Heated facility. There is a self service mach here that operates 24/7; as well as a desk that functions Monday - Friday (I believe between 9am-5pm) but don't hold me to the times. There are both a male and female restrooms here which is pretty cool being that the size of this building isn't large at all. There happens to be two drink vending machines and on snack machine!