Quick trip to Richmond and this was my first visit here. Only being here one night I'll keep it short and tell you my first impressions. First is the location. Richmond is relatively small uptown so everything is pretty much within walking distance so that's a plus. The check in process and friendly employees rival pretty much any Ritz I've been to and that's saying alot. They were very detailed and although the detail really isn't needed to explain to me the features of my room it is appreciated. The rooms were nice and clean with lots of room for ACTIVITIES! (Step Brother reference for those not in the loop). read more

I ran the Richmond Marathon this weekend, and stayed at the Richmond Marriott one block from the start. My friend and I booked our hotel rooms 5 months in advance, and requested a late checkout, which they noted on our reservation. We called again in advance of the marathon and we were told that they couldn't guarantee late checkout, but that we could request it again the morning of checkout. Upon checking into our rooms on Friday, we were told that the hotel was not accomodating ANY late checkouts for runners on Saturday. Here is where I'm upset: yes, I understand that late checkout depends on how full the hotel is that day and when they expect new guests to arrive. However, the Marriott was a RACE SPONSOR. As a race sponsor, they should not have double booked two events for the weekend. Yes, they did open a ballroom to hold baggage, but there are a LOT of runners who cannot run sub-4:00 marathons, and therefore could not return to their rooms to shower. I was one of those runners. Sure, overall the Marriott is what it is--decent beds, the basic accomodations...but there were a lot of disgruntled runners who purposfully reserved rooms with the race rate months in advance. We would have chosen a less conveniently located hotel if we had known we would be scrambling to pack our bags before the race and that we would not be able to return afterward to shower. (In fact, we were told by the front desk that we could "go to the YMCA" to shower...which, as out-of-towners from Boston, that sounded pretty inconvenient and rude.) Honestly, the hotel situation was really upsetting and I know that it created a lot of stress for people (especially those coming in from out of town). Poor form, Marriott Richmond. read more

Stayed here Tuesday-Thursday. The lobby and restaurant of the hotel is very modern and clean but clean is not the word I'd use to describe my room. In fact I had several spots on my bedding (a couple of which appeared to possibly be blood???? Ewwww!). The hair dryer had to be from the 90's and I also noticed the counters didn't all get wiped down as I noticed water rings from a glass the last guest must have left on the counter. I thought the staff was very nice and helpful but cleanliness seems to be an issue here in the rooms. read more

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Came to celebrate my cousins engagement. It was spectacular venue. The inside is clean rooms and facilities included. Parking garage attached to the building and being covered was great since it was raining that day. The staff is very nice and so accommodating. We had an after party in the rooms got busted because of noise but they allowed the party to continue at another area and they took care of clean up and everything. Would have more events here hands down. read more

I'll update it because Marriott wrote me and gave me quite a few points and a kind message for my inconvenience. I haven't been back yet, but I'll probably check out the renovations when I start to travel again. read more

This place is FANCY. A little intimidating at first but The Richmond Marriott offered luxurious amenities and a hint of style while still remaining to true to its towns historic roots. A walking bridge connects the downtown hotel to the cities Convention center, while just a short walk away is the Virginia State Capitol building. The Richmond Marriott provided clean rooms and a bit of fancy elegance while keeping us close to all the reasons we decided to visit Richmond. Highly recommended. read more

Beyond disappointed with this hotel. Disregard my elite status a 50+ annual nights in hotels , the service was horrible. Due to Covid, the maid service requires you to call downstairs to get anything. So I called downstairs to ask for toilet paper and towels, they requested that I come down and pick it up at the front desk? Hilton and Hyatt gladly bring the essentials to your room, but Marriott treats you like you garbage. I just canceled my reservation here next month to go try to find a better accommodating hotel. While I understand there are concerns about Covid, this hotel treats all of its guests as if they were infected with much worse the COVID. read more

Across the street from the convention center and a couple of cool local bars and restaurants. Hotel is very nice, staff is extremely nice and professional. One strange observation is that the bathroom sink faucet is very short and close to the counter, making it difficult to rinse off what you want (hands, toothbrush, etc.) Good size tv live channel guide. Four pillows per bed and they were all pretty soft, so beware in case you like firm. Comfy bed, good free wifi. read more

Great place to stay... $$$$$ to park 25 for valet! I attended a conference here. It was a very nice place. The event was catered and the food was very good. I was surprised that the restaurant in the lobby was good too. I love Matiott..I posted a whole bunch of Pix here... Good quality beds and pillows, clean room. I reccomend this location read more

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I'm giving this a legit one star because "Sheena" the front desk girl was being a compete b-word to us. Even though we've literally been traveling all day we came in and were friendly with good attitudes. I kindly asked if there was any water in the room or if I should grab some from the store area, she blatantly ignored me until I asked again.?!? It was so weird!! I literally had to chuckle because it was so weird and rude. So to add to her rudeness, she HAD to be messing with us.. she kept typing on her screen,,, "type,type,type then she was writing random numbers down with arrows pointing in different directions!!?!? She kept us there for literally ten minutes.. SO weird! And RUdE! I will say.. everyone else (bellhop and security) were very friendly. Sheena, you do not belong in a customer service position, please spare your company the liability and find a different job! read more

Here for a convention and we had 100+ people at the bar still ordering drinks, yet they closed at midnight. I can't understand such incompetence management. read more

I can only give a review based off of service. I was here for a training. However, the staff was very helpful in guiding and directing to better food options in the city. The hotel was clean. They were doing some construction on the escalator while I was there. It didn't interfere with what we were doing. I can't give you a recommendation on the stay just the service which was awesome. I give 4-stars only because I'm giving a review based one the service. read more

We've been on the road a bit lately between work and personal travel and this week has been no different. Headed to Richmond and had reservations at the Marriott. I've been here before, but when we handed off the car to the valet and went inside I was shocked - the entire place had been renovated to the max, in a very good way. The lobby has all sorts of seating options including areas that have electrical outlets so you can use the wi-fi and charge the cell simultaneously! They even have a variety of areas that house TVs tuned to different channels - something for everyone. There was a full service Starbucks and even a new restaurant/bar that was huge and included an outside patio dining option. When we checked in, a bit early, we were to be on the concierge level but there were no king rooms avail...no worries we just opted for a floor below. The front desk said, thank you for our understanding and they keyed our key to our room for concierge level access - nice! The room was well appointed, bathroom was typical fare, flat screen TV and a desk that had an outlet area with multiple ports including one that would allow you to hook up a Wii (like we carry that with us :) Checked out the next morning to go to our respected appointments and I ended up back earlier. No worries - the valet took the car (without additional charge) and I settled in to the lobby and worked the afternoon away undisturbed. I have to admit this is one of the better Marriott locations I've been in for quite some time. The only negative aspect I have, and this goes for ALL full-service Marriotts is that there is no need to charge your guests for Internet access!! Really folks, the Courtyards cost less and they don't charge. Can't you make up that moderate amount somewhere else?? read more

The beds are super comfy here, and slept like hamster in the folds the oh so cushy mattress. Besides my wonderful mattress, this hotel's central location makes it an ideal from which to explore Richmond. They also have a free shuttle that will take you to any spot with a mile from the hotel. read more

I go to a lot of hotels and a lot of Marriotts in my travels and this location has the nicest and most accommodating staff. Currently this is my home away from home Sunday night till Thursday for my current project and I am happy to check in each week. The check in staff, bell hoppers and cleaning staff are all nice as can be and patient if you have a long list of questions. If you like to work out the gym on the third floor is nice and you won't be missing your free weights back home. The best part of this hotel and you need to be an elite member is the concierge lounge at night. At night you meet Dawn who will take care of your needs from food to drink to conversation. They have hot and cold dishes up in the lounge and then have desserts starting at 730. If you are getting to the hotel later, meaning after 730p let Dawn know and she will make you a plate to save for you. There is a full Starbucks here and they will take your Starbucks card, and you will earn stars, but they do not honor the free items or the specials Starbucks send to you. So if your staying in Richmond give this Marriott your business. read more

This was a great hotel, as expected from Marriott. Clean lobby area and rooms. We were able to check into our room at 3 although check-in wasn't until 4pm. Check-out is at 11am. I love Marriott beds, I slept so well. Valet is $27/day and they were quick and courteous. The hotel is in a great location and near multiple restaurants and corner stores. It's also not far from VCU's campus. They do not have robes in the room, but we did have a small fridge in our King size room. read more

My opinion might be a little skewed by the fact that I was with a conference that had booked 100% of the rooms. In this economy, I imagine the hotel was thrilled to have us and it showed. The service was excellent from the moment I got out of my cab until the time I had to get back in one to leave. Whether it was the doorman or the women at the frontdesk or the room service staff, they were all amazingly helpful in every interaction. I really felt like they went out of their way to be polite and pleasant in addition to assisting. The hotel room itself was very nice, I thought. The beds were super comfy and I passed out every night I was there and I was even sharing with a friend. The maid service also did a great job cleaning despite the amount of stuff in our room (there were 3-4 of us). I, unfortunately, needed to eat almost every meal in the hotel for almost 4 days so I got to sample all of their food in the Starbucks and the room service which is the same as the restaurant. Overall, I would say it was above average for hotel food. The dinner, while a little pricey at 23 dollars, was surprisingly good--mushroom chicken. The prices were fairly reasonable for room service. As far as the area, my impression of Richmond was very limited, but there didn't seem to be easy eating options within walking distance of the hotel. Apparently there was a free shuttle to another area with dining, but I couldn't partake. In short, I thought the hotel was great-- couldn't have been better. As far as Richmond goes, I hate to judge before I see much of it, but it seemed scarily empty. I guess I am just not used to small cities. read more

I was in town for a couple of nights for a meeting at the convention center. The Marriott was across the street and convenient to the convention center. The lobby is spacious and modern, plus the Starbucks and sports bar are right there - no searching for the bar. The room was very comfortable, clean and modern. Yeah! It has your basic amenities like a desk, hair dryer, etc. The beds were really comfortable and perfect for a couple of nights away from home. Check-in was easy and the staff was friendly and helpful. I ordered room service and the food was good. The food comes from the sports bar in the hotel which has a decent selection of sandwiches, burgers, salads and entrees. I got a chicken sandwich which was perfectly cooked and tasty. Delivery was quick and friendly. The hotel is located downtown, so you may cross paths with someone begging for money. It looks like the downtown is going through a renaissance. It was close enough and walkable to restaurants. If you don't want to be bothered, the hotel offers a shuttle to area restaurants. read more

If you're staying in downtown Richmond, you want to avoid the lure of the attractive interiors because the management staff will ruin any positive experience one might come to expect from any JW Marriott. The night manager, specifically LaToya Miles, could not be less hospitable if she tried. Considering the number of options you have in the area, don't settle for subpar customer service and rude managers hiding under the reputation Marriott has worked hard to establish. read more

I remember staying in this hotel years ago when I moved out of Richmond. Back then, I thought, "hey, for the $115/night government rate, this isn't bad!" It was clean, relatively great view if you had the block of rooms on the northern side, and relatively quiet. Fast forward four years. The hotel, while still a Marriott, seemed to be lacking this time around. The room I was given was relatively spartan - honestly I could have gotten the same quality at a Country Inn & Suites (and probably gotten a cookie). The area around the hotel seems to be worse - I don't know how many times people stared at my wife and her purse hungrily as we were walking to Comfort - a restaurant just up the road. There was plenty of incessant noise from hallway denizens during the wee hours of the morning that actually woke me up and the pillows that were in the bed weren't that great. I'm just not a fan of over soft down pillows. But all being said, it still wasn't bad for the money, even if it needed a little work. read more

I liked almost everything about this hotel. The lobby was nice - spacious and seems to have been renovated within the last few years. The hotel room was clean, albeit nothing amazing or out of the ordinary. Why two stars, do you ask? Well we checked in the night before the Richmond marathon and were told that we could not get late checkout the next day. Seriously? The marathon started at 8am and check out was noon. When we inquired further we were sternly told that no one would be getting late check out because they were full the following night for another event. Pretty poor planning, if you ask me. Especially since they were the official race hotel. When we asked how we would shower after the race we were told we could ask at a local gym or YMCA. Again, seriously? I just think that it's really poor customer service to be the host hotel for a race and not even be able to accommodate runners after they have finished. If i were to run this race again, I would definitely not stay at the Richmond Marriott again. read more

Clean hotel. Spacious lobby with a Starbucks. When nearby rooms close their doors, its very loud. read more

Probably one of the worst hotel stays I've had in a very long time. Can't use internet unless credit card is on file. Shower was leaking, toilet paper roll holder is broken and room dusty. One of the hand towels in the bathroom had a dirty complexion to it. I went to grab another one, it had a long hair in it. Thank god I was only there for one night. I really didn't want to take a shower in this hotel from everything that I saw. Unfortunately I was on a business trip and was forced to after the long travels.....then, it got worse. Hair on the bathroom walls, dripping stains from the ceiling paint from moisture after my shower and their bath towel smelled like someone's perfume. Disgusting!!! I have pictures. The only reason I gave 2 stars is because the pillows were soft. read more

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Stayed there 2 nights during a real estate conference. The hotel service was very good. Checking in and out was fast. The valet parking was easy and the employees went out of their way to help out. The room was neat and clean, the swimming pool a bit too warm and we had to tell them to adjust the hot tub to a higher temperature, which they did the following day. Guests need to watch out for the very sliperry floors around the pool. I would stay there again. They did need to repair a tub faucet in the room, but all around a very good experience. read more

Pretty nice as far as Marriotts go........the staff was friendly and the room was comfortable. Didn't eat here, but the bar is a sports bar type of setup which was more lively than the usual Marriott schmeg. The downers- Valet only, and the location is convenient to businesses, but not a lot of restaurants / night life in walking distance. Good place to stay when in Richmond though........ read more

This is a great hotel. The service is friendly and accommodating from the bellmen to the shuttle van driver to the front desk staff. The beds are oh so comfy. The rooms are clean. The linens are nice. It's in the heart of downtown Broad Street in walking distance to many restaurants and art galleries. There is a Starbucks in the lobby and a sports bar which always seems to be hopping. Pretty solid. read more

I needed a spot to stay in Richmond overnight before driving out to Charlottesville the next day, so I ended up staying at the Marriott given the reasonable rates and having status with the hotel (although you can't get cute and book through a third-party provider and still get points....a shame). The driveway curves around the corner of the intersection, giving you a decent amount of space to pull up and drop your car off for valet if you're so inclined. Check-in on Friday night was a cinch, and checking out was just as easy the next morning. The room itself was definitely renovated, but you can still tell (at least in the bathroom) that it has a bit of an older feel to it. Everything works, though, and on a higher floor, you have a decent view of the city. I can't complain about the furnishings themselves, and the exercise room is definitely a highlight to me - very spacious, lots of machines and weights, and definitely a cut above what passes for a fitness room in most hotels. The downstairs bar serves food at all hours; I grabbed breakfast there, and it was reasonable, if a bit on the pricey side ($14 for a standard eggs with bacon and English muffin). In all, though, it's a very reasonable place to stay in the heart of downtown Richmond, and if I paid another visit to the city, I wouldn't have any issues staying here again. read more

When I get sick of being in my house, I grab the laptop and head to the Starbucks here for some heavy duty caffeine inspiration. This has been one of the major convention hotels in the city for many years, and it looks so much better after it's facelift. I've attended a lot of events here, but never actually stayed in the hotel. It's a good location for visitors since it's close to the historic Court End district and the VIsitor's center. Parking is such a bear in town that if you're sightseeing, you can walk to a lot of things from here or take a really cheap cab and not mess with your car. You do have to walk west several blocks to get to the restaurants on Broad near VCU, but you could also easily hop on the bus for a few blocks. read more

I was here for the Virginia library association conference, and I was treated like a princess by everybody. The food and service was excellent. The blanket was a bit too heavy in my room. That was my only issue. read more

Really like this hotel, great environment overall and good front desk customer service! I would return but keep my eye out when ordering from the restaurant. My sandwich had multiple bugs on it!! Most of the bugs came from the lettuce, some alive but most dead. I didn't realize until I was about 4 bites in and sawing multiple tiny insects crawling on the bun. Manager was nice and apologized but still an unfortunate experience.. read more

Richmond Marriott - Hotels Near Me - Richmond, Virginia

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Great hotel, but this review is for the barista, Elle, at the Starbucks in the lobby. It's 6:43 AM and they open at 7 AM and she was still so accommodating! Really positive and helpful which is always a wonderful way to start a morning. Thank you Elle! read more

Upon check-in I was talking to a front desk employee named Chris who was very nice & brought our bags to our room. During our talk I said my husband was here for an interview, we will be moving to VA and that our 35 yr anniversary is tomorrow . Tonight a very sweet young woman came to the door with delicious chocolate covered strawberries and a handwritten note from Chris. This was the nicest thing anyone has ever done for us at a hotel. Thank you. read more

Richmond Marriott - A note from a front desk employee - Hotels Near Me - Richmond, Virginia

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Well. Hope you like staying in a hotel where they give you water to shower or use the restroom. Their water went out this morning and this is what they gave us. 10oz of water for each person in the room to get ready with. For two soldiers I guess this is fine, we don't mind too much but it is pretty crappy for our kids and other guests. I guess we should have showered last night. Not even a " hey we are sorry for the inconvenience" or anything like that from the front desk. Certainly no word of a partial refund for not living up to their end of the bargain when getting a hotel room, like water, bathroom, bed, etc. I am a Platinum member with Marriott and the Richmond Marriott is not even close to the good experiences I have had at there other properties. For Marriott Corporation to allow this kind of poor customer service is a bad reflection on them as well. I may transfer my status to Hilton which is right across the street and at all my other travel destination across the globe. With 6 reservations on the books right now...I think I will just cancel and book with their competitor. I did give them two stars because they did at least give us a few little water bottles, however they made us all late for our conference that we paid out of pocket for. read more

Excellent all around-- service (courteous, friendly), lobby (modern, airy, bright), rooms (clean, comfortable, plush bed/pillows). Bluefire Steakhouse Restaurant onsite, 3-4 stars. Internet access, $10/night. Parking in connected garage, ~$12/night. Slow elevators (despite the modernization program). read more

Isaac, at the Fall Line Bar &Grill is amazing! Thank you for the hospitality. Appreciate you!

This hotel is absolutely amazing. The rooms are very clean and the staff is so friendly. The people are so nice and they have the nicest bar people. If your in Richmond and don't know a good hotel this is the place read more

Great place to stay in Richmond. The hotel is in a great location and you can walk to plenty of things for lunch and dinner. The rooms here are clean and quite and just what you want in a room. The staff here at check in was great and very friendly, more so than you might expect. read more

Next on the "world tour" was a stop in Richmond, VA, located just 2 hours from D.C. So, in DC I stayed at the W (see my other review). While it was super swanky and modern, I have to say, I actually liked the Richmond Marriott better. The Marriott has that big hotel feel, a more spacious and "open" layout. It just felt a lot more glamorous than the W. Again, to give credit, the W is probably in an older, historic building and had a more closed in feel. This was likely built as a hotel and they had creative license to choose the layout. There was also a bar / restaurant and Starbucks in this hotel as well as a self-service laundry room. Since I was doing this trip for a week, it was nice to be able to arrive Sunday afternoon and do a little laundry to have fresh clothes for the new week. I really enjoyed my stay here -probably my favorite of the three hotels that week. Also located in the heart of downtown Richmond, it was super convenient to anything you need, and located just about 15 minutes from the facility that I had to visit. Very pleased with my experience in this hotel! Parking in the garage was easy and affordable too ($12 a day). read more

Richmond Marriott - The in-room breakfast is delicious and they can deliver it early! - Hotels Near Me - Richmond, Virginia

Had conferences two years in a row here. That part was nice. Room was okay until sink starting backing up and continued to be a problem the rest of my stay. Then housekeeping wasn't cleaning rooms correctly. Had to request them come back up after a long day to clean the bathroom at least. Only thing that had been done was making the beds. One light bulb out in the bathroom 3 days in a row and same eye contact lense, hair, & toilet paper bits on floor after every "cleaning". read more

Had the pleasure of staying with this particular Marriott property over Thanksgiving weekend. It's a pretty nice property in the heart of downtown Richmond. The rates are reasonable and it's fairly convenient to get to/from the Airport. Valet parking is not bad at $19/day (and for those that think it's horrible, try valet parking in my hometown of Chicago, Illinois and get back to me). As soon as I pulled my tired rental car into the driveway, I was greeted by three very nice valet attendants. One opened the door for me and greeted me, the second got my bags out of the trunk, and the third was quickly writing my valet ticket. All were very nice. Walking into the lobby, you could tell that this was a luxury hotel at one time. Lobby was very nicely designed, with a glass waterfall and restaurant. The front desk staff were extremely nice and professional. Check-in was quick and smooth. The room was a nice functional room on a high floor with a very nice view of Richmond. I was able to grab a hot shower and relax before spending time with the family and friends. The only thing that I wished was better was the bed. It was just an OK bed. My partner and I weren't extremely comfortable sleeping in it. It was a little stiff, but I can't be too mad about that. I was able to get a good night sleep, that's all that matters. Next time I'm in Richmond, I will be back. read more