I had a serious leak from a broken cartridge in my shower and I called Richmond Plumbing & Heating and Tyler and Joe showed up and did the best job on my shower. Tyler changed out my defective part and stopped my leak. in addition, Tyler suspected that there was more to my leak as water was coming from over my kitchen cabinets. He found a significant hidden issue from my shower base. I'm so happy that I listen to his suspicion of a leak coming from my grout and he checked my ceiling in the kitchen below my shower. There he discovered a serious leak that I was unaware of that caused significant damage to my floor under my bathroom tile. I'm so glad they were able to get through my underplowed street and help us. Thank you Tyler and Joe!! read more

"Repaired " running toilets Took weeks to get part & when I said it's still running "It's not running that bad" read more

A few weeks ago the DEP contacted us and ordered that we update our water meter and make some improvements to the water main located in our basement. A complicated job because the parts to be accessed were located behind the sheetrock in the basement. After calling a few plumbers who knew nothing about how to do this, we called Richmond Plumbing (master plumbers) today, and Tyler and Justin came over and did the job today! They knew just what had to be done. They really did a great job. Tyler showed us everything they did and how we are to use the controls. We were both so happy with the job they did, and that we called Richmond Plumbing today!! Of course the next plumbing work we need we will call Richmond Plumbing, and ask for Tyler and Justin!! read more

I had a mystery leak in my yard for a while and had other plumbers look. But when Richmond Plumbing came in and found the problem. We are so relieved. They were very good!! Friendly and knowledgeable !! Definitely recommend!!! read more

Excellent top notch service. Joe D and john came and figured out my problems and helped me with my emergency. Even with the power going out in the storm. they worked through it and all is good. highly recommend this company. read more

My hot water heater broke yesterday so I called Richmond Plumbing & Heating, John & Justin came within an hour and installed a new 40 Gallon Water Heater. They were quick and very professional. When they left my house, it was spotless, you did not even know I any work done. I highly recommend this company!! read more

I would like to take this opportunity to personally acknowledge and thank Richmond Plumbing & Heating and Jerry, Edger, and Julian for outstanding professionalism and workmanship. A problem reoccurred after a total bathroom renovation, and Jerry, Edger, and Julian guaranteed the work would be done to properly rectify it. They and Richmond Plumbing & Heating were more than true to their word. A special thank you to Jerry for his professionalism, kindness, and assurance. Again, for true professional excellent service, I highly endorse Richmond Plumbing & Heating!!!!!!! read more

Rod and Joe did a fantastic job replacing a kitchen faucet and drain. Very professional fellows and also assisted in choosing the best faucet for my needs. They were also prompt and efficient. read more

Richmond plumbing is very reliable They come promptly, work hard and fast till job is finished! Every work person from there is smart, respectful, organized and maintain a clean work space. I want to commend today's workers Tyler and Justin for finishing a complicated job in two hours. They always answered my questions intelligently and were very appreciative of my help. Thank you Richmond for hiring the best workers!!! read more

They had fixed a few plumbing issues for me in the past and I was happy with their service even though their fee just for a visit is on the high end. Last time I called I arranged for a service call for the following week. That day came and went without so much as a call from them to let me know what to expect. I finally called them @ 4:30 to inquire and she said she would get back to me and she NEVER called me back. Well, I guess they didn't want my business. Unprofessional to say the least. If you need a reliable plumber look elsewhere. read more

Great people great plumbers. I had a very badly clogged drain near my basement door and with a lot of hard work and knowledge Tyler got it cleared. I am so grateful for their work. It is not fun worrying if my finished basement will get flooded when it rains. Tyler was very professional, clean and nice. I will continue to use Richmond Plumbing & Heating as well as recommend them to anyone I know. A very grateful and happy new customer in Staten Island NY. read more

These people were very unprofessional in how they handled my issue. Thank God I found someone else to sort out my kitchen. I called them numerous times asking when I would get an estimate, only to be told the master plumber wasn't in or for some other reason they could come up with. These people did not have the decency to call back to say they wouldn't take on the job FIVE MONTHS AGO. Do not use this company. read more

I recently had 2 plus feet of water in my basement due to recent heavy rain. I have used Richmond Plumbing services in the past and have always been satisfied with services rendered. The lead technician Tyler and John and Luke were all wonderful ! Tyler was extremely knowledgeable and caring . I was very stressed but Tyler rectified the water issues and also addressed a couple of other issues to a successful conclusion . thank you to all I really appreciate the professionalism both with the office staff and all the technicians ! special shout out to Tyler who was very caring . Nancy read more

My gas furnace crapped out on me. I called many places and each sent out a Salesman versus a technician. While all were free estimates, the estimates were mostly emailed to me the next day. Then I met Joseph Vento, one of the owners of Richmond Plumbing. At first I didn't know he was an owner, but I can tell he was no ordinary salesman, he was the owner and an honest business man. He knew his stuff and was a down to earth extremely honest and friendly guy. He gave me a price that blew everyone everyone else away. And I offered an additional $500 if he could do it within the next few days as he first said his schedule was tight. He made some phone calls and told me he did not want the extra money and he would be here the very next morning!!!! Wow!! His staff showed up early and by the end of the day the job was done!!! This was a big job (old water radiator system). They were polite, professional, and left the place spotless when done. I was lucky to put the bill on an empty charge card and called card company first and they gave me 12 months at 0% financing. Joseph Vento. God bless you and your family for being so fair and honest with your prices read more

Richmond Plumbing & Heating - New Weil McLain 100,000 BTU Gas Furnace - Plumbing Near Me - Staten Island, New York

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Their service is horrible. I called them for a leak I had in my kitchen and I was told that the plumber will come out the next day between 1pm to 4pm. They never showed up at all. I called them at 4pm and asked them what happened to the plumber. They stated that they can send out a plumber now or I can reschedule. There was no call to say that the plumber was running late or he or she could not make it at the stated time. There was no consideration for me as a customer waiting for over 3 hours for a no show. read more

They came to my house to give me an estimate on fixing my leaky shower. Nice area, nice house, woman! First glance at my shower he told me that it's a nightmare to fix, he has no clue how to fix it, there might be not flexible hose connection, some kind of parts that I never heard of and again, he stressed out that it's a nightmare of a shower, that all the knobs must be removed in order to take off the panel. That they charge $299 an hour plus parts and to contact manufactory for instruction on how to fix it. It's just your regular panel shower. SO they don't actually give you an estimate, they just give you a paper stating their hourly rate so they can charge an arm and a leg for nothing! Honestly, there might be stupid women in USA, but I am not one of them. I know this panel is easily removed even though it's a bit heavy. So I removed it all by myself in about 3 min to uncover very simple internal setup where one hose just slipped off the fitting. I tightened it in 2 min and stuck it back onto the brackets. Entire repair process took 10 min. If I allowed them to scam me I would pay a lot of money for nothing! Not only any self respecting plumber should know that taking off the shower tower is a snap, but he would respect his potential customer and not try to scam by telling stupid lies. Any honest professionals left in NYC? read more

Joe and Eric were wonderful My sink was leaking and they order the part for me with the part being no cost to me They are great!!! thank you read more

Just used this company and the 2 contractors that came were phenomenal! They were upfront about labor costs as soon as they walked in the door. Gave me a time frame and kept to it. They also threw in a drain snaking for a clogged drain as well. They were neat and removed the old piping. I highly recommend this firm. read more

Absolutely horrible customer service over the phone. Tried to use my warranty on my water tank after getting off the phone with the company and confirming that the warranty can be used. The woman on the phone at Richmond had still insisted that she and the company cannot fulfill the warranty and claimed that the warranty is no good. Absolutely terrible customer service and stupidity to say the least. read more

I had an ongoing problem w my toilet, that a previous plumber made worse . Chuck from Richmond plumbing came hours earlier than expected ( which was great ), he immediately located the problem and had a new part installed in 15 minutes ! Pleasant, knowledgeable, polite and neat . Will call Richmond Plumbing for all future plumbing needs . I highly recommend ! read more

From the moment I called, till the moment I signed my check, all involved were completely professional, honest & sympathetic to my needs. When Chris arrived he was straight forward to the point & k ew what had to be done... he was honest & showed me the failed parts.. told me what he was doing& fixed everything in a matter of Minutes at a very reasonable price! I could not be happier!!! I hate needing repairs but I know for sure next time I do I'm calling them!! HIGHLY RECOMMENDED!!! read more

Called them yesterday 5/9/17 to set up an appointment for installation of a Central Air system the receptionist told me the "boss" can meet me Wednesday 5/10 between 10-11am, great. Called them this morning at 9 to make we were still set for the appointment between 10-11 and the receptionist assured me we were still good. Waited there until 11:20 and no one showed up. No curtesy of a phone call to say we'll be late, or can no longer make it so I just left. If you can't trust them for something as simple as keeping an appointment which you re-confirmed an hour before how can you trust them to actually do work in your house? 11:53 now and still no phone call from them. I suppose I should assume they won't be showing up. Had to leave work and wait for them to be stood up. I would highly recommend staying away from this company. read more

Thank God I found this company! I had a bad job down in my basement ( bad pipe work) from unprofessional people that claimed they knew what they was doing, but they didn't and as a result made my basement issue worse and a-lot of money wasted for a botched job. After my terrible experience I did my research to find a legit company and I was blessed to have chuck as my plumber. What chuck and his team did for my situation was amazing. He took his time to evaluate the problem and found other issues that we didn't know about. He is very smart and explained everything to me in simpler terms for me to understand. With working with chuck you can clearly see he loves his job and makes sure the client is happy. They are extremely professional, arrive on time and never left a mess, and very efficient. They never rushed and managed to finish the job under three days. Never felt i was being taken advantage of with this company like i did the other. Richmond employees really care for their clients as if you are there family. They really care about you and not just money. I would highly recommend this company to everyone!!!! read more

I decided to change heating companies to service my Boiler and I'm very glad I did . Jesse from Richmond Plumbing & Heating was very professional, knowledgeable and friendly. I would definitely recommend this company read more

Called them for a plumbing emergency. No water in the house. I waited 5 days and still no water. They could care less. Told us they were waiting for permit. They could have gotten one by fax but every day another lie. Cancelled job and wouldn't you know DEP contacted us about a leak. Nothing tells me THEY didnt calle DEP on us. Very unprofessional and I would never recommend them to anyone!!! How would any of them like to be without WATER for 5 days plus!!! Horrible people. One star because you can't post without it but they deserve NO stars!!! It says San Francisco but this is Staten Island! I have no idea how that happened. read more

Called for a/c maintenance. From lady on the phone to men who showed up to do work. Very nice. Showed up on time ( little early actually LOL).Neat clean polite workers. Thought price was fair. Had them in a year or so ago for clogged drains but never wrote review but also happy at that time. I would have no problem recommending to others. read more

They do competent work, when they show up. Don't have an emergency and need them pronto, 24/7 coverage NOT. Overall rating is neutral.

I call at 7:25 am because I had a sewer back up. The receptionist said some one would be here between 8 and 10 am. needless to say Joe D and partner was at my house by 8:30 and finish by 9:15 read more

This company is terrible! They installed a new ac unit for my parents a year ago. They have had nothing but problems since. Horrible service. Richmond Plumbing came out to their place and insisted that nothing is wrong with their faulty unit. They REFUSED to come out and look at the problem, stating that there is nothing wrong with the unit. They are now reported to the BBB and it will not stop there. How dare they take advantage of seniors. My parents had to purchase a new unit from a different company and the unit works fine. Do NOT use this dishonest company! read more

I called them this morning as the base of my toilet was sliding. They assured me they could arrive in about one hour and they did. Chuck and Raul were professional, clean and quick and didn't try to oversell unnecessary repairs. They cleaned up after themselves and left the most detailed receipt I have ever read. Bonus, the price was good. read more

There isn't enough words to express my satisfaction and gratitude for the work that Chuck and Raul did for me. Because of the two of them representing your fine business, I will be sure to use Richmond Plumbing & Heating in the future if I should need to and recommend your company to others. Raul & Chuck were extremely professional, knowledgeable and took pride in their work. Thanks guys! read more

Very professional . Very neat. Very honest. They were great. I highly recommend this company. Chuck and Raul did a great job.

I was very pleased to use Richmond Plumbing and Heating. The plumber Danny who came to my house was very polite, clean and efficient. I would definitely recommend them. Very honest and have been in business for many years on Staten Island. Will be using again! read more

I was quoted a $300.00 price to change the bathtub faucet. I purchased the replacement faucet already. When Richmond Plumbing came to my house, the price jumped to $675 to replace the faucet. They replaced a couple of washers, DID NOT replace the tub faucet and charged me $179! Supreme bait and switch! Do not Richmond Plumbing & Heating! read more