We did our taxes last year with Richmond Services. We were patient with them because they seemed to be having some difficulties in the office and we felt for them. Over the course of the four weeks it took to get our taxes done, they told us they were short-staffed due to COVID and that they had a death in the family. We didn't realize until we received the email in the attached photo, which was sent CC'ing us by accident, that they were likely just waiting for us to give up and take our business elsewhere. We do not have a difficult tax situation in any way and we make decent income. Therefore, by "being choosier of their clients", they aren't referring to our actual case being complicated or not making enough profit from us, but likely something related to our marriage status, our professions, or something else personal. I would not recommend working with this business in case they decide you're not worth their time. read more

Richmond Services & Associates - Email conversation. - Tax Services Near Me - San Dimas, California

I have been using Gayleen for almost 20-years and she & her team are great to work with. At times my taxes were extremely complicated and Gayleen made them easy. I would highly recommend Gayleen and her staff. read more

Richmond Services has been doing my taxes for years and I can't stop recommending them to all of my friends. Gayleen and her staff are amazing, really easy to make an appointment even on the weekends, they always reply to my emails or phone calls fast, and most importantly I have never felt rushed during my appointment. You can tell she loves what she does and that she cares about her customers. Her service is amazing, great price and great returns every year. As I said, I have recommended friends and they are really happy with her as well. read more

I came in to Richmond Services for legal services and came back to have my taxes done. They are the best!! Everyone is friendly and professional! They even give you snacks while you wait! read more

My dad has aggressive lymphoma so while my parents had a trust, it was back from the 1980s and so needed to get it updated. We reached out to Richmond Services and they created an updated trust, along with other documents such as their advanced directives. My parents said that they explained things well, were knowledgeble, professional, and responsive, and we were really appreciative that they came to the house to complete the notary process. My mom says that they'll come back for their tax services read more

I've been coming here to do my taxes for years. They have many years of experience. They are very professional and friendly. They also provide many types of services. read more

Richmond Services & Associates - Tax Services Near Me - San Dimas, California

Gayleen and her associates are just amazing. We have been coming to her for 10 years and the level of expertise and services have been above and beyond. We recommend everyone to give her team a chance. Services such as notary public, bookkeeping, living trust, corporation, divorce and many others. The coffee and snacks they provide are just a bonus. read more

Richmond Services & Associates - Tax Services Near Me - San Dimas, California

We have been coming to Richmond services for our tax needs for years. They are always friendly and professional. They accommodate and work around your schedule. We have been able to make weekend appointments when needed. read more

Gayleen is truly exceptional; imagine someone correcting mistakes from 6 previous years of tax returns and got me back nearly $15,000.00. Does anything matter more? Mistakes, not more aggressiveness... Btw, for 2017 she found an error from my employer w-2/1099 that i missed that would have me problems... Everyone I have referred thanked me and is still using her - - well except my ex. That's understandable. Very hIghly recommend. read more

I love Richmond & Associates. Before finding them we use to do our taxes with H&R Block, when my husband found mistakes H&R Block's made on our taxes we found Richmond & Associates, Gayleen found all kinds of deductions for us. For the first time since doing our taxes we actually got a refund. Since then we come back and tell everyone we can about them. read more

We met Gayleen and her team 5 years ago. My parents bought a home and were looking for a qualified tax team. We were recommended by a relative to come here. In all, the team here is professional, quick, and efficient. They are always looking for the best interest of their clients. read more

Gayleen and her team are the best! I've been coming to Gayleen for all things taxes for the past 10 years. Believe me when I say this is a team I can trust and truly makes me feel like family. My days of dreading tax season are long gone and with their expertise I am confident they are looking out for me and my money! read more

I've been coming here for years. Gayleen and staff are very professional and knowledgeable. They explain everything and they do their best to get the maximum refund for the client. While waiting to out can help yourself to a variety of snacks and drinks read more

Reliable Service and trustwothy accountants. Cover details thoroughly and make sure clients are comfortable and informed. Also, they have lots of coffee and tea options and a snack bar. read more

This has been the best experience I had filing my taxes! Gayleen and Theresa were so easy to work with. They answered every question we had and offered great advice on how to better prepare to do our taxes next year. They also offer many other services! We'll definitely return to use their services within the next year. Thank you very much for an amazing experience! read more

Just moved to the area not too long ago and found this place. We're so glad we came here. We'll be back next year! Thank you for all your help Gloria! read more

Theresa was excellent to speak to because she genuinely listened to my concerns. She offered all of the help she could, which involved answering all my questions about a trust ... She took her time helping me and truly understood my concerns . She was wonderful to speak to, and is truly an asset to this company ... I highly recommend her .... the office is very nice and has wonderful snack and coffee bar ... read more

I met with Theresa and I can't say enough how happy I was with her superior service, her business, and friendly staff. She is honest, dependable, and very knowledgeable. I would highly recommend Richmond Services to anyone looking for a place who places importance on great client service, ethics, and integrity. Thank you!!!! read more

Super friendly staff with great service. They make tax season so convenient and fast. 10/10 would recommend

I absolutely love the time spent on details. They take their time to ensure that all deductions are included. I highly recommend it.

Great place to do your taxes! Would recommend coming here. They are quick and professional.

I'm so happy I can relax knowing that they take care of my taxes. I recommend them to all of my friends and they now do a lot more services.

Me and my husband were looking for a tax place near La Verne and came across this place. We were hesitant since it's new to us and had a bad experience in the past with other places. We are so glad we came, our tax person (Gloria) took her time and explained how we can make changes for next year and was super professional. We will definitely being coming back next year!! read more

Amazing service! My tax agent was Gloria and she was awesome! Thought I was going to have to pay, but nope! Highly recommend!!!

All the staff here are kind, attentive and thorough. We made the switch from a different company and I'm glad we did. Wish I didn't owe so much money, but that's not their fault. read more

I honestly cannot recommend this business enough! Their professionalism, kindness, and attention to detail went above and beyond all my expectations. Going through a nightmare divorce was devastating, but Theresa was there for me every step of the way. She prepared all necessary forms and documents in a very timely matter. Such experienced and trustworthy people here! read more

Wow, simply Wow! Theresa Q. and Gayleen L., what a great team of financial advisors. Came in to have my taxes done and was prepared to take a blood bath. After reviewing my paperwork and crunching the numbers, I was able to come out on top. I can honestly say they have an honest and dedicated team. Thank you guys so much. read more

I have been coming for the past 3 years for my taxes. Great service from all employees and all are extremely helpful. They help you understand your finances. To top it off they have an awesome snack bar and coffe. read more

I've had my taxes done by Richmond Services for years. The staff are kind and quick to assist you. I would recommend this awesome team to everyone who needs there taxes and other legal documents prepared. I have used their professionals services for legal services as well. I will be having my will and testament documents prepared next. read more

Thee best tax service or any other type of service around. I've been a client for over 5yrs maybe more and I've never considered to go anywhere else. We drive from L.A. to La Verne San Tomas to do our taxes every year Gayleen and her staff are very professional and friendly. I would recommend highly recommend using their services. read more

A clean, well kept office with snacks and a super friendly staff. They got my taxes done in a professional manner with speed and laughed along the way. This is definitely a place I would return to as well as recommend. Plus side for me is that this is a female owned and run family business that has been around for several decades. read more

Great services and very friendly make you feel comfortable. Glad to be able to do our taxes with Richmond

The best experience ever here at Richmond services &Association! Everyone here is very helpful with all your needs and services Theresa was very professional and passionate in her job and answered all my questions. I forever will come here for my taxes. I recommend them as your number 1 choice ! Call them I promise you wont be disappointed! read more

I am a CPA but I use Richmond for my personal income taxes. The staff is professional, knowledgeable, and thorough. I have recommended this firm to friends and family, and they are all very satisfied. read more

Richmond Services is by far the best place you can go to do your taxes. I have been doing mine with them since 2008, I moved out of the State and came back to California recently ... I have always received a profesional and fair treatment, in person, by phone, email or Skype ... Gayleen, the owner, will always find a way to help you. In addition to a great and friendly service I was offered the option to sign in for an "audit protection" for a very reasonable price. Peace of mind doesn't have a price, doing your taxes with Gayleen you can rest assure you are not going to have any problems ... I totally recommend this business. Thanks Gayleen!!!! read more

Great people to work with , will be going here for many years to come . Handle everything quickly and got me a lot of money back .